Installing ZEISS Smart Services Dashboard on a CALYPSO PC

Pre-installation Steps

1. Ensure that administrative rights are available on the CALYPSO Computer.
2. Ensure that the CALYPSO Computer has a network connection (internet access).
3. Register to the ZEISS Metrology Portal if needed.
4. Download the three .msi installation files listed below from the Download Center in the ZEISS Portal:
   • Download ZEISS Tracer Service
   • Download ZEISS CMM Agent
   • Download ZEISS Smart Services Cloud Connector
5. Ensure that the certificate file and the password (.txt file) are available for the CMM on the CALYPSO Computer.
   • These will be provided via email by the activation team within 2–3 business days of your request.
   • If you do not receive these within 2–3 business days, please contact customer support at cic.metrology.us@zeiss.com.

Installation Steps

A series of screenshots showing the ZEISS Smart Services mobile application interface, displaying CMM details, temperature, workload, maintenance status, and calibration due dates, are depicted on the original document.

1. On the PC, create a new folder with the path:

   "C:\ZEISS\Smart Service Cloud Connector\installdata"

2. A screenshot of a Windows File Explorer window displaying the 'installdata' folder contents, including 'CMMAgent.msi', 'EN.SmartServices.Installer.msi', and 'TracerServiceSetup.msi', is depicted on the original document.
3. Copy and unzip the three .msi installation files into the new “installdata” folder.
4. Copy the provided certificate and password .txt files into the same “installdata” folder.

   NOTE: these files are unique to the CMM serial number.

5. Open the Command Prompt in administrator mode.

   A screenshot of the Windows search results for 'Command Prompt', highlighting the 'Run as administrator' option, is depicted on the original document.

   1. In the Windows search bar (bottom left of PC taskbar), search for "Command Prompt".
   2. When it appears in the results, select "Run as administrator" from the menu to the right or right-click on Command Prompt and select "Run as administrator" from the dropdown.
6. Copy and paste the path of each .msi file into the Command Prompt in the order below, then execute:

   1. "C:\ZEISS\Smart Service Cloud Connector\installdata\TracerServiceSetup.msi"

      Screenshots of the Windows Command Prompt window executing installation commands for TracerServiceSetup.msi are depicted on the original document.

      1. The ZEISS Tracer Service will install without additional prompts or user input.

   2. "C:\ZEISS\Smart Service Cloud Connector\installdata\CMMAgent.msi"

      Screenshots of the ZEISS CMM Agent End-User License Agreement (EULA) dialog are depicted on the original document.

      1. The ZEISS CMM Agent will prompt the user to continue, agree to an End User License Agreement (EULA) and click to install.

   3. "C:\ZEISS\Smart Service Cloud Connector\installdata\EN.SmartServices.Installer.msi"

      Screenshots of the ZEISS Smart Services Cloud Connector End-User License Agreement (EULA) dialog and the prompt for machine certificate data and password are depicted on the original document.

      1. The ZEISS Smart Services Cloud Connector will also include a EULA.
      2. Then, the installer will request the certificate and password issued for the connected CMM (unique to the CMM serial number).
      3. When prompted, provide the location of the certificate in the “installdata” folder, then copy and paste the correct password from the associated .txt file.
7. Following the installation, restart the PC.
8. To confirm ZEISS Smart Services is running properly, check the status by clicking the carrot ? to "Show hidden icons” in the task tray and then right-clicking the ZEISS icon.

   A screenshot of the Windows task tray showing the 'SmartServices Monitor - Service is Running' status is depicted on the original document.