Roborock Xiaowa Robotic Vacuum Cleaner Manual

Safety Information

Restrictions

• This product is designed for indoor floor cleaning only; do not use it outdoors (such as on an open-ended terrace), on any surface other than the ground (such as a sofa), or in any commercial or industrial environment.
• Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, or on top of furniture.
• Do not use the product when the ambient temperature is higher than 40°C, lower than 4°C, or if there are liquids or tacky substances on the floor.
• Before using the product, move wires off the ground or place them to the side to prevent them being pulled on by the cleaner.
• To prevent blocking the product and to avoid damage to valuables, remove lightweight items (such as plastic bags) and fragile objects (such as vases) from the floor before cleaning.
• Children should be supervised to ensure that they do not interfere with the product.
• This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or a lack of experience and knowledge, unless they have been given supervisor instruction concerning use of the product by a person responsible for their safety (CB).
• This product can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge once they have been given supervision or instruction concerning the safe use of the product and understand the hazards involved. Children should not play with the appliance. Cleaning and maintenance should not be carried out by children without supervision (EU).
• Keep the main brush cleaning tools out of reach of children.
• Do not place any object (including children and pets) on the product, whether it is in operation or not.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Do not use the product on burning objects (such as cigarette butts).
• Do not use the product on high pile carpets (product effectiveness may also be reduced on dark carpets).
• Do not use the product to clean hard or sharp objects (such as glass and nails).
• Do not carry the product using the laser scanner cap, main unit cover, or collision buffer.
• The product must be switched off and the plug must be removed from socket-outlet before cleaning or maintaining the appliance.
• Do not use wet cloth or liquids for cleaning the product.
• Do not use the mopping module on carpets.
• Use the product according to the manual. Any loss or damage caused from improper use will be borne by the user.

Battery and Charging

WARNING

• For the purposes of recharging the battery, only use the detachable supply Unit Xiaowa CDZ03RR or CDZ04RR provided with this product.
• Do not dismantle, repair or modify the battery or charging dock.
• Keep the charging dock away from heat (such as heating vents).
• The battery must be removed from the product before it is disposed of.
• The product must be disconnected from the mains supply when removing the battery.
• The battery must be disposed of safely. Do not discard waste batteries. Leave them with a professional recycling organization.
• Do not wipe or clean the charger prongs with wet cloth or wet hands.

Faults

Battery and Charging

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Make sure the product is powered off before shipment. Use of the original packaging is advised.

If to be left unused for a long period of time, fully charge the product and switch it off before storing it in a cool, dry place. Charge it at least every three months to avoid over discharging the battery.

Table of Faults of Robotic Vacuum Cleaner

Rechargeable Li-on battery pack information

Introduction

Main unit

Spot cleaning: Press to start spot cleaning.

Clean/ON&OFF: Press to start cleaning. Press and hold to power on or off.

POWER light:

• White: battery capacity ≥ 30%
• Red: battery capacity < 30%
• Slow flashing: Charging or starting up
• Flashing red: Error

Recharge: Press to return to charging dock.

Note: Press any button to pause cleaning, recharging or spot cleaning.

Reset WIFI: Press and hold [WIFI icon] and [Power/Clean icon] for 3 seconds.

Diagram description: Diagram of the main unit showing the location of the Clean/ON&OFF button, Reset WIFI buttons, and cover latch.

Dust bin

Diagram description: Diagram showing the dust bin components: dustbin lid, dustbin latch, and strainer.

Accessories

Diagram description: Diagrams of accessories: Charging dock, Main brush cleaning tool, Power cable.

Main unit

Diagram description: Diagram of the main unit showing the WIFI indicator, air vent, and speaker.

WIFI indicator:

• Slow blinking: Waiting to connect
• Fast blinking: Connecting
• Stable: WIFI is connected

Note: If you cannot connect to the product, refer to Reset WIFI in the User Manual.

Main unit and sensors

Diagram description: Diagrams of the main unit and charging dock, highlighting sensors and components: Infrared deceleration sensor, Omni-directional charging dock sensor, Bumper, Cliff Sensor, Charging dock indicator, Power connector, Charging point, Omni-directional wheel, Charging contact points, Side brush, Main wheels, Main brush, Main brush cover latch.

Installation

1. Connect the power cable: Use a cable tie to clear excess wiring.
2. Place the charging dock: Place the charging dock on a level surface, flat against a wall, plugged into a power outlet.
3. Diagram description: Diagram showing recommended clearance around the charging dock: More than 0.5m on sides, more than 1.5m in front.
4. Notes:
   • Leave at least 20in (50cm) on either side, and at least 60in (150cm) in front of the charging dock.
   • Poor placement may cause the charging dock to be dragged by the product, causing power dropout.
   • The charging dock indicator light switches on when plugged into a power outlet and is off when the main unit is being charged.
   • Placement in an open area will improve cleaning efficiency.
5. Powering on and charging: Press and hold the [Power/Clean icon] button to power on. Wait until the power light stops flashing, then dock the main unit to the charging dock to charge.
6. The product is equipped with a high-performance lithium-ion rechargeable battery. Keep the product charged for maximum battery performance.
7. Diagram description: Diagram showing the main unit docked on the charging station.
8. Note: The color of the power light indicates battery level: White (battery capacity ≥ 30%), Red (battery capacity < 30%).
9. Note: The product may not switch on when power is low. Connect it to a charging dock before switching on.
10. Connect to smartphone (optional):

The product is compatible with the Mi Home smarthome platform and can be controlled in the Mi Home app. It supports the MIUI system and can be linked with other Mi Home intelligent products.

Quick Setup

1. Download App: Search "Mi Home" in App store/Google play or scan the QR code to download and install the Mi Home app.
2. Add Device: Go to the "My Device" page of the Mi Home app and tap "+" on the top right corner. Find newly added devices in the "My Device" list.
3. Reset WIFI: To reset the WIFI to default, open the upper cover to check the WIFI indicator status next to the reset button. Press and hold the [WIFI icon] and [Power/Clean icon] until you hear "Reset WIFI". Resetting is completed when the WIFI indicator flashes slowly. The product will enter a pending connection state.

Diagram description: Diagram of the main unit showing the WIFI indicator status (Slow blinking: Waiting for connection, Fast blinking: Connecting, Stable: WIFI connected).

Start cleaning: When the power light changes from blinking white to stable, charging is complete. Press the [Power/Clean icon] button or use the Mi Home app to start cleaning.

Routine Maintenance

Main brush

Clean weekly:

1. Turn over the main unit and press the latch to remove the main brush cover.
2. Lift out the main brush and clean its bearings.
3. Use the supplied main brush cleaning tool to cut any entangled hair.
4. Reinstall the main brush and close the cover tightly.

Note: Replacing the main brush every 6-12 months is recommended for maximum cleaning efficiency.

Diagram description: Diagrams showing the main brush cover, latch, main brush, and main brush bearing. Also, a diagram illustrating the use of the main brush cleaning tool.

Dust bin and filter

Clean weekly:

1. Open the top cover of the product and press the dust bin latch, then lift and remove the dust bin.
2. Open the dust bin cover as indicated.
3. Turn the dust bin over and pour out the dust.

Note: To avoid filter blockage, tap the dustbin lightly on the edge of the bin.

Diagram description: Diagrams showing the dust bin removal, opening the cover, and emptying the dust. Also, a diagram for filter removal/replacement.

Do not wash the filter with water, this may cause filter blockages.

Note: Replacing the filter every 3 months is recommended for maximum cleaning effectiveness.

Side brush

Clean monthly:

1. Turn over the main unit and remove the fixing screw on the side brush.
2. Remove and clean the side brush.
3. Reinstall the side brush.

Note: Replacing the side brush every 3-6 months is recommended for maximum cleaning effectiveness.

Battery

The product is equipped with a high-performance lithium-ion rechargeable battery. Keep the product charged for maximum battery performance.

Note: If to be left unused for a long period of time, fully charge the product and switch it off before storing it in a cool, dry place. Charge it at least every three months to avoid over discharging the battery.

Omni-directional wheel

Clean monthly:

1. Turn over the main unit and lift out the omni-directional wheel.
2. Remove any hair and dirt on the wheel and axle.
3. Reinstall the wheel.

Note: Rinse wheel under the tap and reinstall when dry.

Diagram description: Diagrams showing the wheel, axle, and rack components of the omni-directional wheel assembly.

Sensors

Clean monthly: Use soft dry cloth to wipe clean each sensor:

• Four cliff sensors on the bottom.
• Infra-red deceleration sensor in the front.
• Charging contacts on the bottom.

Diagram description: Diagram showing the location of Cliff Sensor and IR decelerate sensor.

Charging dock

Clean monthly: Use soft dry cloth to clean the charging contacts on the charging dock.

Firmware update

You can use the Mi Home app for firmware updates. Connect the main unit to the dock charger and ensure that battery capacity is above 20% before updating. The power indicator will blink white rapidly during a firmware update.

System reset

If pressing the buttons has no response or the main unit cannot be shut down, reset the system by pressing the [Reset button]. The main unit will restart automatically after reset.

Restoring to Factory Defaults

If the product does not function properly after resetting, press and hold the [Power/Clean icon] and [Home/Recharge icon] buttons simultaneously, until you hear "Start restoring the initial version." The product will then be restored to factory defaults.

Basic parameters

Main unit

Charging dock

Xiaowa Model Comparison

Troubleshooting

If an error occurs, the power indicator will flash red and a voice prompt will sound. Use the table below to resolve these errors.

Notes:

• Resetting the system may partially eliminate exceptions.
• Error 1, error 15, error 16, error 19, error 20 and error 21 are error codes for other models and not applicable to this machine.

If the problems persist after using the above recommendations, email our after-sales service teams:

• US/Non-Europe Support: support@roborock.com
• Europe Support: support@roborock-eu.com

EU Declaration of Conformity

Hereby we:

Name of manufacturer: Beijing Roborock Technology Co.,Ltd.

Address: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza, No.8 Heiquan Road, Haidian District, Beijing, P.R.CHINA

declare that this DoC is issued under our sole responsibility and that the products:

are in conformity and verified through testing with the provision of the following EU directives:

RED Directive 2014/53/EU Article 3.1 a): Safety&Health

• 1. EN 60335-1:2012 + A11:2014 +AC:2014 + A13:2017
• 2. EN 60335-2-2:2010 + A11:2012 + A1:2013
• 3. 1999/519/EC
• 4. EN 62311:2008
• 5. EN 62233:2008

Corresponding requirements:

• 1. Household and similar electrical appliances-Safety-Part 1: General requirements
• 2. Household and similar electrical appliances-Safety-Part 2-2: Particular requirements for vacuum cleaners and water suction cleaning appliance
• 3. COUNCIL RECOMMENDATION of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz)
• 4. Assessment of electronic and electrical equipment related to human exposure restrictions for electromagnetic fields (0 Hz - 300 GHz)
• 5. Measurement methods for electromagnetic fields of household appliance and similar apparatus with regard to human exposure

RED Directive 2014/53/EU Article 3.1 b): EMC

• 1. Draft EN 301 489-1 V2.2.0
• 2. Draft EN 301 489-17 V3.2.0
• 3. EN 55014-1:2017
• 4. EN 55014-2: 2015
• 5. EN 61000-3-2: 2014
• 6. EN 61000-3-3: 2013

Corresponding requirements:

• 1. Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements; Harmonized Standard covering the essential requirements of article 3.1(b) of Directive 2014/53/EU and the essential requirements of article 6 of Directive 2014/30/EU
• 2. Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 17: Specific conditions for Broadband Data Transmission Systems; Harmonized Standard covering the essential requirements of article 3.1(b) of Directive 2014/53/EU
• 3. Electromagnetic Compatibility-Requirements for household appliances, electric tools and similar apparatus Part 1: Emission
• 4. Electromagnetic compatibility - Requirements for household appliances, electric tools and similar apparatus Part 2: Immunity - Product family standard
• 5. Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions (equipment input current <= 16 A per phase).
• 6. Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems, for equipment with rated current <= 16 A per phase and not subject to conditional connection.

RED Directive 2014/53/EU Article 3.2: Radio Spectrum

• EN 300 328 V2.1.1

Corresponding requirements: Wideband transmission systems; Data transmission equipment operating in the 2,4 GHz ISM band and using wide band modulation techniques; Harmonized Standard covering the essential requirements of article 3.2 of Directive 2014/53/EU.

ROHS Directive 2011/65/EU

• EN50581:2012

Corresponding requirements: Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances.

Product description: Dock Charger and Accessories

Type(model) designation(s): Dock Charger, models: CDZ03RR or CDZ04RR.

are in conformity and verified through testing with the provision of the following EU directives:

Low Voltage Directive 2014/35/EU

• 1. EN 60335-1:2012 + A11:2014
• 2. EN 60335-2-29:2004 + A2:2009
• 3. EN 62233:2008

Corresponding requirements:

• 1. Household and similar electrical appliances-Safety-Part 1: General requirements
• 2. Household and similar electrical appliances-Safety-Part 2-29: Particular requirements for battery chargers
• 3. Measurement methods for electromagnetic fields of household appliance and similar apparatus with regard to human exposure

EMC Directive 2014/30/EU

• 1. EN 55014-1:2017
• 2. EN 55014-2: 2015
• 3. EN 61000-3-2: 2014
• 4. EN 61000-3-3: 2013

Corresponding requirements:

• 1. Electromagnetic Compatibility-Requirements for household appliances, electric tools and similar apparatus Part 1: Emission
• 2. Electromagnetic compatibility - Requirements for household appliances, electric tools and similar apparatus Part 2: Immunity - Product family standard
• 3. Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions (equipment input current <= 16 A per phase).
• 4. Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems, for equipment with rated current <= 16 A per phase

ROHS Directive 2011/65/EU

• EN50581:2012

Corresponding requirements: Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances.

Person responsible for making this declaration:

Printed name: Rui.Shen

Position/Title: Quality Director

Signature: Rui. Shen.

Date of issue: Jun 14, 2018

WEEE Information

Correct Disposal of this product. This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

German translation: Korrekte Entsorgung dieses Produkts Innerhalb der EU weist dieses Symbol darauf hin, dass dieses Produkt nicht über den Hausmüll entsorgt werden darf. Altgeräte enthalten wertvolle recyclingfähige Materialien, die einer Wiederverwertung zugeführt werden sollten und um der Umwelt bzw. der menschlichen Gesundheit nicht durch unkontrollierte Müllbeseitigung zu schaden. Bitte entsorgen Sie Altgeräte deshalb über geeignete Sammelsysteme oder senden Sie das Gerät zur Entsorgung an die Stelle, bei der Sie es gekauft haben. Diese wird dann das Gerät der stofflichen Verwertung zuführen.

Symbol description: [WEEE symbol]

Warranty Information

The seller provides warranty in accordance with the legislation of the customer's own country of residence, with a minimum of 1 year, starting from the date on which the appliance is sold to the end user.

The warranty only covers defects in material or workmanship.

The repairs under warranty may only be carried out by an authorized service centre. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.

The warranty will not apply in cases of:

• Normal wear and tear
• Incorrect use, e.g. overloading of the appliance, use of non-approved accessories.
• Use of force, damage caused by external influences.
• Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions.
• Partially or completely dismantled appliances.