IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
⚠️ WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
GENERAL WARNINGS
- Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
- Use only identical replacement parts.
- Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
- Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
- The use of an extension cord is NOT recommended.
- This vacuum cleaner contains no serviceable parts.
USE WARNINGS
- DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.
- Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
- DO NOT handle plug or vacuum cleaner with wet hands.
- DO NOT use without filters in place.
- Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.
- DO NOT damage the power cord:
- DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
- DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
- DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
- DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
- DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
- Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
- DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
- Use extra care when cleaning on stairs.
- DO NOT leave the vacuum cleaner unattended while plugged in.
- When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
- DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
- Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
- DO NOT use to pick up:
- Liquids
- Large objects
- Hard or sharp objects (glass, nails, screws, or coins)
- Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
- Smoking or burning objects (hot coals, cigarette butts, or matches)
- Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
- Toxic materials (chlorine bleach, ammonia, or drain cleaner)
- DO NOT use in the following areas:
- Poorly lit areas
- Wet or damp surfaces
- Outdoor areas
- Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
- Turn off all controls before plugging in or unplugging the vacuum.
- Unplug from electrical outlet when not in use and before any maintenance or cleaning.
- Hand wash with water only. Washing with cleaning chemicals could damage the unit.
- During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
- Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
- Make sure the dust cup and all filters are in place after routine maintenance.
- If provided, secure the power cord around the two cord hooks during storage.
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
SAVE THESE INSTRUCTIONS
ASSEMBLY
The vacuum cleaner consists of several main parts that need to be assembled. Follow these steps:
- Place the Pod onto the Floor Nozzle Post and slide it down until it clicks into place. [click]
- Insert the Extension Wand into the pod until it clicks into place. [click]
- Slide the Accessory Holder onto the wand with the post facing away from the cord hook.
- Insert the Handle Assembly into the wand until it clicks into place. [click]
- Insert the Flexible Hose into the connector on the back of the pod.
For proper operation, ensure all parts are firmly clicked into place.
NOTE: There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. For additional accessories, visit sharkaccessories.com.
WHOLE-HOME CLEANING
SETTINGS
POWER/SURFACE SWITCH
Press the Power/Surface Switch located at the top of the pod. Select the appropriate surface setting:
- O Power Off: Turns the vacuum off.
- I Bare Floor: Use for bare floors and small area rugs.
- II Carpet: Use for carpets.
SUCTION CONTROL
The Suction Control feature allows for variable suction based on your cleaning needs. Rotate the control counter-clockwise to reduce suction and increase maneuverability on carpets. Rotate clockwise to increase suction on bare floors.
BRUSHROLL INDICATOR LIGHT
This light indicates the status of the brushroll:
- Solid Green: The brushroll is spinning and working correctly.
- Solid Red: Indicates a jam in the brushroll area. Turn the vacuum off and remove any blockages in the nozzle.
- No Light: The vacuum is off.
NOTE: For deep carpet cleaning, as per ASTM F608 standards for embedded dirt in carpets, use setting II, Carpet.
CLEANING MODES
UPRIGHT
To engage the brushroll, turn the power on, then step on the floor nozzle and tilt the handle back.
LIFT-AWAY®
Press the red Release Button on the side of the pod. Gently hold the nozzle to the floor with your foot and pull the pod upwards to detach it.
ABOVE-FLOOR--EXTENDED REACH
Follow the instructions for detaching the pod as described in the Lift-Away mode. Then, press the Wand Release button to remove the wand from the pod. Attach your desired accessory to the end of the wand.
ABOVE-FLOOR
Follow the instructions for detaching the pod and wand. Press the Handle Release button to detach the handle from the wand. Attach your desired accessory to the end of the handle.
NOTE: All accessories are compatible with both the wand and the handle.
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance.
To empty debris into the trash, undo the latches on the sides of the dust cup by lifting them up and out. Tilt the dust cup and lift it off the vacuum pod. Then, press the lower release button, and the bottom of the dust cup will drop open.
To remove collected debris from the Lint Screen, press the top release button and lift the handle to open. Gently brush the lint screen to clean.
To reinstall the dust cup, set the bottom of the dust cup on the pod and tilt until the dust cup clicks into place. [click]
CLEANING AND REPLACING THE FILTERS
CLEANING FILTERS
Regularly clean and replace your filters to keep your vacuum's suction power optimal. To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
Pre-Motor (foam and felt):
With the dust cup removed, remove the Foam and Felt Filters.
CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS.
Post-Motor (HEPA):
To access the HEPA filter, press the tab, tilt the Filter Cover, and lift it from the vacuum. Remove the HEPA filter.
CLEAN HEPA FILTER EVERY YEAR.
REPLACING FILTERS
Follow the previous instructions for removing filters. The pre-motor filter should be replaced every 2.5 years. The HEPA filter should be replaced every 3 years.
Replacement Pre-Motor Foam & Felt Filter Kit
XHF350
Replacement HEPA Filter
XHF350
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
CLEANING THE BRUSHROLL
- Detach the pod from the floor nozzle.
- Remove any blockages or buildup from the airways in the nozzle. With scissors, carefully cut away any fibers, hair, or string wrapped around the brushroll. Avoid damaging or cutting the bristles.
CHECKING FOR BLOCKAGES
Inspect the following areas for blockages:
- Detach the handle from the wand by pressing the handle release button. Remove the flexible hose from the vacuum pod by pressing the tabs on the hose collar. Inspect the hose for clogs.
- Detach the pod, wand, hose, and dust cup. Check all openings and remove blockages.
- With the pod detached, remove the lower nozzle hose and check for clogs.
- Open the airway on the bottom of the floor nozzle by squeezing the tabs on the sides and lifting up. Check for clogs and clear away any obstructions.
TROUBLESHOOTING
| PROBLEM | POSSIBLE REASONS & SOLUTIONS |
|---|---|
| Vacuum is not picking up dirt. | Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before inserting them back into the vacuum. See Cleaning and Replacing the Filters section. Dust cup may be full; empty dust cup. Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required. If dust cup is empty and attachment inlets are clear, check for other blockages. See Checking for Blockages section. |
| Vacuum lifts area rugs. | Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Rotate suction control collar counterclockwise to decrease suction power. |
| Airflow is restricted. There is no suction or light suction. | Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before inserting them back into the vacuum. See Cleaning and Replacing the Filters section. Dust cup may be full; empty dust cup. Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required. Rotate suction control collar clockwise to increase suction power. If dust cup is empty and attachment inlets are clear, check for other blockages. See Checking for Blockages section. |
| Motorized brushroll is jammed or has shut off. | Immediately turn off and unplug vacuum, disconnect the nozzle, and remove blockage before reconnecting and turning vacuum back on. See Checking for Blockages section. |
| Vacuum turns off on its own, or indicator light flashes red. | This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
|
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
REGISTER YOUR PURCHASE
Visit registeryourshark.com
Scan the QR code using a mobile device to register your product.
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to warranty information.
- Access troubleshooting and product care instructions.
- Be among the first to know about exclusive product promotions.
TIP: You can find the model and serial numbers on the QR code label located on the bottom of the back of the vacuum pod.
RECORD THIS INFORMATION
Model Number: [Input field for Model Number]
Serial Number: [Input field for Serial Number]
Date of Purchase: (Keep receipt)
Store of Purchase:
TECHNICAL SPECIFICATIONS
- Voltage: 120V, 60Hz
- Watts: 1200W
- Amps: 10A
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner's Guide is designed to help you get a complete understanding of your new Shark Navigator® Lift-Away® Pro.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents
© 2019 SharkNinja Operating LLC. LIFT-AWAY, SHARK, and SHARK NAVIGATOR are registered trademarks of SharkNinja Operating LLC. NAVIGATOR is a trademark of SharkNinja Operating LLC.
NV355Series_IB_E_REV_Mv7
PRINTED IN CHINA
