RG10 Series Wireless Remote Controller

This service manual provides the necessary information to use the service functions on the RG10 series wireless remote controller.

Introduction

This service manual provides the necessary information to use the service functions on the RG10 series wireless remote controller. Use the TABLE OF CONTENTS to locate a desired topic.

Remote Controller Models

The RG10 series includes several models of wireless remote controllers. Figures and descriptions are provided below:

Fig. 1 - RG10A(B2S)/BGEFU1

Image of the RG10A(B2S)/BGEFU1 remote controller.

Fig. 2 - RG10B(B1)/BGEFU1

Image of the RG10B(B1)/BGEFU1 remote controller.

Fig. 3 - RG10L(2HS)/BGEFU1

Image of the RG10L(2HS)/BGEFU1 remote controller.

Fig. 4 - RG10A5(B1)/BGCEFU1

Image of the RG10A5(B1)/BGCEFU1 remote controller.

Fig. 5 - RG10A4(B1)/BGEFU1

Image of the RG10A4(B1)/BGEFU1 remote controller.

Remote part number can be found on the back of the wireless remote. Type: RG10*********

Handling the Remote Controller

Remote Controller Location

Keep the remote controller within a distance where its signals can reach the indoor unit's receiver (not to exceed 26 ft. (8m)).

Diagram showing the remote controller's optimal range of 26 ft (8m) from the indoor unit.

Replacing Batteries

The remote controller uses two alkaline dry batteries (AAA).

  1. Slide the battery compartment cover off, according to the arrow direction, then replace the old batteries with new batteries.
  2. Insert the new batteries. Ensure the batteries are installed correctly, based on their (+) and (-) polarities.
  3. Slide the battery compartment cover back into position.

NOTES:

Illustration of removing the back cover and replacing batteries in the remote controller.

CAUTION

The air conditioner will not operate if curtains, doors or other materials block the signals from the remote controller to the indoor unit.

Prevent any liquid from falling on or into the remote controller. Do not expose the remote controller to direct sunlight or heat.

If the infrared signal receiver on the indoor unit is exposed to direct sunlight, the air conditioner may not function as designed. Use curtains to prevent sunlight from shining directly on the air conditioner.

If other electrical appliances respond to the remote controller, either move the appliances or consult your local dealer.

Remote Controller Specification

Table 1 - Parts List

MODELS RG10L(2HS)/BGEFU1
RG10A(B2S)/BGEFU1
RG10B(B1)/BGEFU1
RG10A5(B1)/BGCEFU1
RG10A4(B1)/BGEFU1
Rated Voltage 3.0V (dry batteries AAA)
Signal Receiving Range 26 ft. (8m)
Environment 23°F (-5°C) ~ 140°F (60°C)

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.

Function Buttons

Before you use your new system, familiarize yourself with the remote controller. The following is a brief introduction of the remote controller.

ON/OFF

Turns the unit on or off. ?

TEMP ⬆️ / ⬇️

Increases or decreases temperature in 1°F (0.5°C) increments.

Max. temperature is 86°F (30°C).

Min. temperature is 60°F (16°C).

NOTE: Press TEMP ⬆️ and TEMP ⬇️ buttons together for 3 seconds to alternate the temperature display between °C and °F.

SET

Scrolls through operation functions as follows:

The selected symbol flashes on the display area. Press the OK button to confirm.

MODE

Scrolls through operation modes as follows: AUTO ➡️ COOL ➡️ DRY ➡️ HEAT ➡️ FAN.

Eco Intelligent eye: Use to detect inhabitant's activities in the room to save energy.

OK

Use to confirm the selected functions.

TIMER

Set the timer to turn the unit on or off.

ECO/GEAR

Press to enter the energy efficient mode in a sequence of the following: ECO/GEAR(75%) ➡️ GEAR(50%) ➡️ Previous setting mode ➡️ ECO.

HUMIDITY

Adjust the room humidity during Dry operation in a range of 35%~85%. Press to increase the humidity in 5% increments.

NOTE: After setting, the humidity settings appear on the screen.

FAN SPEED

Selects fan speeds in the following order: AU➡️20%➡️40%➡️60%➡️80%➡️100%.

Press the TEMP ⬆️ or ⬇️ buttons to increase/decrease the fan speed in 1% increments.

SWING

Starts and stops the horizontal louver movement. Hold down for 2 seconds to initiate vertical louver auto swing feature. ?

LED

Turns the indoor unit's LED display and air conditioner buzzer on and off, which creates a comfortable and quiet environment. If you press and hold LED for 5 seconds, it displays the return air temperature at the unit versus the set point temperature. ?

BOOST

Enables the unit to reach the preset temperature in the shortest possible time. ?

Diagram of the remote controller, illustrating button locations for ON/OFF, SET, OK, TEMP, MODE, ECO/GEAR, SWING, LED, BOOST, and HUMIDITY.

NOTE: To alternate between °C and °F, buttons must be pressed gently; otherwise, the remote will not recognize the command.

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.

Accessing the INQUIRY Mode

CAUTION

Read and understand the function changes you wish to make in advance. Neither the indoor unit nor the remote control displays the new level of any of the changes made while in the INQUIRY mode. Be sure to document the changes you've made to the system's programming using the INQUIRY mode. Once you complete the changes and exit the INQUIRY mode, if additional changes are made to the programming, the system will not show the new previously set level(s).

For example, when you first access CODE 22, Heating Temperature Compensation, the remote control display defaults to 0. If you change it to -2, then save and exit out of the INQUIRY mode, the next time someone goes back in and accesses CODE 22, the remote's display will not display -2. Instead, it will show 0 because that's the default. If you are unsure of the previous changes, due to a lack of documentation, you could press the DOWN ⬇️ symbol to the maximum change range of -6, then press the UP ⬆️ symbol until you are back to 0, and make the new adjustments accordingly. Be sure to document the changes when you are done.

Entering INQUIRY Mode

  1. Simultaneously press ON/OFF ? and FAN SPEED ? for 8 seconds.
  2. The remote is now in the INQUIRY mode.
  3. The remote control remains in the INQUIRY mode for 1 minute if no other button is pressed.
  4. While in the INQUIRY Mode, the remote display cancels all icons except AUTO, COOL, DRY, HEAT and Battery Strength.
  5. The remote control digital display defaults to 0 upon entering the INQUIRY mode.
  6. In the INQUIRY mode, each digital code (from 0 to 30) is accessed by pressing the UP ⬆️ or DOWN ⬇️ arrows.
  7. The INQUIRY information appears on the high wall indoor unit display in approximately 1 second after accessing the digital code. Press OK to send as well.
  8. In the INQUIRY mode, all other buttons and operations are invalid except for UP ⬆️, DOWN ⬇️ and OK, or the operation to exit the INQUIRY mode.

Remote Controller Service Mode Functions

Note: While in the INQUIRY mode, refer to the following instructions to enter SERVICE mode for the applicable codes.

Below is a list of INQUIRY modes and serviceable functions.

  1. Before using the remote's service functions, turn OFF the indoor unit with the remote.
  2. Turn OFF the power to the outdoor unit for 2 minutes. Turn the power back ON.
  3. Remove the batteries from the remote and wait for the remote screen to clear. Within 30 seconds of replacing the batteries, use UP ⬆️ or DOWN ⬇️ to scroll through the INQUIRY modes.
  4. To enter the SERVICE mode for an applicable INQUIRY mode, press ON/OFF ? for 2 seconds.
  5. After SERVICE adjustments have been made, press ON/OFF ? for 2 seconds to exit the SERVICE mode and return to the INQUIRY mode.
  6. Once operations in the INQUIRY mode are complete, press ON/OFF ? and FAN SPEED ? for 2 seconds to exit. All buttons on the remote controller are disabled for 60 seconds.
  7. To ensure changes are locked, power down the outdoor unit for three (3) minutes after all the service mode changes are made.

Service Inquiry Codes

Table 1 - Service and Inquiry Codes (Sheet 1 of 3)

CODE INQUIRY INQUIRY DESCRIPTION SERVICE/INQUIRY FOR SERVICE, PRESS ON/OFF FOR 2 SECONDS TO: SELECTION GUIDE/NOTES
0 Error Code Check SERVICE AND INQUIRY Review error memory function. Displays "Ch". Press OK to send the query error code memory. 0. Memory settings are off
1. Memory settings are on
1 T1 Indoor Ambient Temperature SERVICE AND INQUIRY Change the power off memory selection. This feature determines whether the unit memorizes the set conditions prior to a power failure. 1. Stop the fan
2. Minimum fan speed
3. Set speed
4. intermittent fan-off 4 minutes/on 1 min
5. Terminate after run time of 10 mins
6. Terminate after run time of 15 mins
7. Terminate after run time of 20 mins
8. Terminate after run time of 30 mins
9. Terminate after run time of 40 mins
10. Terminate after run time of 50 mins
11. Terminate after run time of 60 mins
2 T2 Indoor Coil Temperature SERVICE AND INQUIRY Displays "Ch". Press OK to return the current setting. Press UP ⬆️ or DOWN ⬇️ to cycle through settings 1 and 0. CH - COOLING and HEATING: AUTO, COOLING, DRY, HEATING and FAN modes available
HH - HEATING Only: HEATING and FAN modes available
CC - COOLING without AUTO: COOLING, DRY and FAN modes available
nU - COOLING and HEATING without AUTO: COOLING, DRY, HEATING and FAN modes available
3 T3 Outdoor Coil Temperature SERVICE AND INQUIRY Change the option to control the indoor fan operation after reaching the set temperature. HEATING Only: HEATING and FAN modes available
4 T4 Outdoor Ambient Temperature SERVICE AND INQUIRY Displays "Ch". Press OK to return the current setting. Press UP ⬆️ or DOWN ⬇️ to cycle through settings 1 through 11. Next, press OK to confirm the selection. CH - COOLING and HEATING: AUTO, COOLING, DRY, HEATING and FAN modes available
5 TP (T5) Compressor Discharge Temperature SERVICE AND INQUIRY Change the option to control the COOLING and HEATING modes available for use on the unit. Press UP ⬆️ or DOWN ⬇️ to cycle through the settings CH, HH, CC or nU. Press OK to confirm. HEATING Only: HEATING and FAN modes available
6 FT Compressor target frequency INQUIRY ONLY Change the selection of the lowest set temperature. Only available on ducted/40MBAA units. Refer to the ducted/40MBAA installation manuals for Fan performances at varying static pressures for airflow settings.
7 Fr Compressor run frequency INQUIRY ONLY NOTE: Temperature range is 60°F ~ 75°F (16°C~24°C). Press UP ⬆️ or DOWN ⬇️ to select temperature setting. Press OK to confirm.
8 dL Unit amperage SERVICE AND INQUIRY Change the selection of the highest set temperature.
9 Uo Unit voltage INQUIRY ONLY NOTE: Temperature range is 77°F ~ 86°F (25°C ~ 30°C). Press UP ⬆️ or DOWN ⬇️ to select the temperature setting. Press OK to confirm.
10 Sn Capacity test (special usage) INQUIRY ONLY Change the static pressure selection. Displays "Ch". Press OK to return the current setting. Press UP ⬆️ or DOWN ⬇️ to cycle through settings 0 through 4 or AF (constant air volume test). Press OK to confirm.
11 Not available INQUIRY ONLY

Table 1 - Service and Inquiry Codes (Sheet 2 of 3)

CODE INQUIRY INQUIRY DESCRIPTION SERVICE/INQUIRY FOR SERVICE, PRESS ON/OFF FOR 2 SECONDS TO: SELECTION GUIDE/NOTES
12 Pr Indoor fan speed SERVICE AND INQUIRY Change the heating frequency lower limit selection. Displays "Ch". Press OK to return the current heating minimum frequency limit selection code. Press UP ⬆️ and DOWN ⬇️ to select the minimum heating frequency limit value. Press OK to confirm. Multiple the display number by 8 to calculate the actual RPM.
13 Lr Electronic Expansion Valve (EEV) opening SERVICE AND INQUIRY Change the maximum operating frequency of T4 Cooling Only intervals. Displays "Ch". Press OK to return the current operating frequency code of the T4 Cooling Only intervals. Press UP ⬆️ or DOWN ⬇️ to select the limit value and then press OK. Available in INQUIRY mode for the high tier/new mid tier units that have an RH sensor.
14 ir Indoor fan speed INQUIRY ONLY
15 HU Relative Humidity INQUIRY ONLY
16 TT Setpoint compensation temperature INQUIRY ONLY
17 dT Dust concentration (not used) INQUIRY ONLY The value is measured in dBm. The display values are 0, 1, 2, 3 and 4 (4 is the highest and 0 is the lowest).
18 WIFI Wi-Fi signal strength INQUIRY ONLY
19 --- Not available SERVICE ONLY Change the cooling frequency upper limit selection in Hz. Displays "Ch". Press OK to return the current frequency limit. Press UP ⬆️ or DOWN ⬇️ to select the preferred frequency upper limit value (in Hz). Press OK to confirm. For example, the unit may be factory set to fluctuate between 40 and 84 Hz. If set to 50, the unit will now be limited to operating between 40 and 50 Hz.
20 oT Indoor fan target frequency SERVICE AND INQUIRY Change the heating frequency upper limit selection in Hz. Displays "Ch"; press OK to return the current frequency limit. Press UP ⬆️ or DOWN ⬇️ to select the preferred frequency upper limit value (in Hz). Press OK to confirm. For example, the unit may be factory set to fluctuate between 40 and 84 Hz. If set to 50, the unit is limited to operating between 40 and 50 Hz.
21 --- Cooling Temperature Compensation SERVICE ONLY Change the cooling temperature compensation value. Displays "Ch". Press OK to return the current temperature compensation value code. Press UP ⬆️ or DOWN ⬇️ to select the cooling temperature difference compensation value. Press OK to confirm. This setting is used to adjust for temperature differences due to the height of the unit install. The offset value can be set at a range of -6° to +6°.
22 --- Heating Temperature Compensation SERVICE ONLY Change the heating temperature compensation value. Displays "Ch". Press OK to return the current temperature compensation value code. Press UP ⬆️ or DOWN ⬇️ to select the heating temperature difference compensation value. Press OK to confirm. This setting is used to adjust for temperature differences due to the height of unit installation. The offset value can be set at a range of -6° to +6°.
23 --- Maximum Cooling Fan Speed SERVICE ONLY Change the maximum cooling fan speed setting as it relates to RPM. Displays "Ch". Press OK to return the current maximum cooling fan speed setting. Press UP ⬆️ or DOWN ⬇️ to select the maximum cooling fan speed. Press OK to confirm. For example, the unit may be factory set to fluctuate between 300 and 1000 RPM. If set to 800, the unit is limited to operating between 300 and 800 RPM.

Table 1 - Service and Inquiry Codes (Sheet 3 of 3)

CODE INQUIRY INQUIRY DESCRIPTION SERVICE/INQUIRY FOR SERVICE, PRESS ON/OFF FOR 2 SECONDS TO: SELECTION GUIDE/NOTES
24 --- Minimum Cooling Fan Speed SERVICE ONLY Change the minimum cooling fan speed setting as it relates to RPM. NOTE: Changing this setting is not recommended as it may trigger unit protection protocols. Displays "Ch". Press OK to return the current minimum cooling fan speed setting. Press UP ⬆️ or DOWN ⬇️ to select the minimum cooling fan speed. Press OK to confirm. For example, the unit may be factory set to fluctuate between 300 and 1000 RPM. If set to 500, the unit is limited to operating between 500 and 1000 RPM.
25 --- Maximum Heating Fan Speed SERVICE ONLY Change the maximum heating fan speed setting as it relates to RPM. Displays "Ch". Press OK to return the current maximum heating fan speed setting. Press UP ⬆️ or DOWN ⬇️ to select the maximum heating fan speed. Press OK to confirm. For example, the unit may be factory set to fluctuate between 300 and 1000 RPM. If set to 800, the unit will now be limited to operating between 300 and 800 RPM.
26 --- Minimum Heating Fan Speed SERVICE ONLY Change the minimum heating fan speed setting as it relates to RPM. Note: Changing this setting is not recommended as it may trigger unit protection protocols. Displays "Ch". Press OK to return the current minimum heating fan speed setting. Press UP ⬆️ or DOWN ⬇️ to select the minimum heating fan speed. Press OK to confirm. For example, the unit may be factory set to fluctuate between 300 and 1000 RPM. If set to 500, the unit is limited to operating between 500 and 1000 RPM.
27 --- Not available SERVICE ONLY
28 ---- Not available SERVICE ONLY
29 ---- Not available SERVICE ONLY
30 ---- Not available SERVICE ONLY

© 2021 Carrier. All rights reserved. A Carrier company. Edition Date: 10/21. Catalog No: SG-RG10-01. Replaces: NEW

Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.

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