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Secure Connect Gateway — Application Edition Troubleshooting Guide

This guide provides essential troubleshooting steps for the Dell Secure Connect Gateway, Application Edition.

Introduction

Secure Connect Gateway is an enterprise monitoring technology that helps proactively detect hardware issues on your devices. It automates service request creation for detected issues, enhancing the support experience by collecting necessary telemetry for swift resolution.

This document focuses on resolving common issues encountered during the installation, registration, access, and configuration of the Secure Connect Gateway.

Key Topics Covered

  • Installation and registration prerequisites
  • Troubleshooting access and sign-in issues
  • Device management and connectivity problems
  • SNMP settings and alert configurations
  • Telemetry collection and upload
  • Secure Connect Gateway services and resource management

Dell Technologies Support

For detailed information on Secure Connect Gateway capabilities and service contracts, refer to the official Dell Technologies documentation. For assistance, Dell Technologies technical support can be contacted directly.

Learn more about Dell Technologies Support.

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