Dell Secure Connect Gateway 5.x: Virtual Edition User's Guide

Introduction to Secure Connect Gateway

Secure Connect Gateway is an advanced enterprise monitoring technology designed to proactively detect hardware issues across a wide range of Dell devices. It offers automated support request creation for detected issues, depending on your service contract. This guide details the system and network requirements, along with the features available in the Secure Connect Gateway.

The gateway supports various device types, including servers, storage, chassis, networking equipment, data protection devices, virtual machines, and converged or hyperconverged appliances. It automatically collects necessary telemetry data to facilitate troubleshooting and provide a proactive support experience.

Key Features and Capabilities

• Version Information: Understand the gateway version structure, including major release, minor release, service pack, and build numbers.
• Release History: Review the list of released versions and their corresponding release dates.
• Supported Languages: The user interface supports multiple languages, while email notifications are available in an even broader set of languages.
• Service Contract Integration: Learn how Secure Connect Gateway capabilities align with different Dell Technologies service contracts, such as ProSupport and ProSupport Plus, enabling automated service requests and proactive support.
• Device Management: Discover how to add and manage various device types, including servers, chassis, networking devices, storage, and virtual machines.
• Security and Credentials: Manage device credentials and credential profiles, including the use of a Credential Vault for enhanced security.
• Telemetry and Audits: Configure telemetry collection for issue analysis and understand the audit capabilities of the gateway.
• Configuration and Updates: Find instructions on configuring alert and event settings, updating the gateway with hotfixes, and managing OS patch updates.

Getting Started

This guide provides detailed instructions for setting up and configuring your Secure Connect Gateway. For more information on specific features or troubleshooting, refer to the relevant sections within this document.

For additional resources and documentation, visit the Dell Support website.