Samsung Galaxy Z Flip7 / Z Fold7 "Extended Change of Mind" Program

Purchase Period

The Program will commence at 00:01 (AEST) on 10 July 2025 and shall close at 23:59 (AEST) on 31st July 2025 ("Purchase Period"), unless extended by Samsung.

Eligibility

To be eligible to participate in the Program ("Participant"), you must:

1. Purchase a Product(s) via the Samsung Online Store, Samsung Shop App or Samsung Partnership Program Portals sites during the Purchase Period in a single transaction;
2. Be an Australian resident who is at least 18 years old;
3. Be capable of entering into a binding contract; and
4. Provide your full name, address, phone number and valid Payment Card details.

This Program is only available to individuals (e.g. not to any reseller, business or any individual acting in a commercial capacity).

Offer

Participants who purchase a Samsung Galaxy Z Flip7, Z Fold7 or Watch Ultra as listed in Table 1 ("Products") from the Samsung Online Store, Samsung Shop App or Samsung Partnership Program Portals within the Purchase Period and are dissatisfied with their purchase may be eligible for a refund, provided the Product(s) and any other Eligible Product(s):

• Are returned to Samsung within 30 days of the delivery of the products ("Extended Change of Mind Period"); and
• Meets the minimum criteria in clause 16 ("Criteria").

Participants who meet the Criteria are eligible to receive a refund on the:

• Purchase price of the Product(s);
• Purchase price of the Accessory(ies); and
• Cost of any Samsung Care+ services for the Product(s) purchased during the same online transaction,

(together, "Eligible Products").

This Program will run in conjunction with all other statutory warranties or returns policies. For the avoidance of doubt, Samsung's Return Policy will apply to this Program. In the event the terms of Samsung's Return Policy and this Program are inconsistent, the terms of this Program will prevail.

Claims

To take part in the Program and make a claim for a refund on the Eligible Product(s) ("Claim"), during the Extended Change of Mind Period, Participants must contact a Samsung Returns Representative at 1300 362 603 or by submitting a self-service request through the My Orders page (accessed via your Samsung Online account) and return the product in accordance with our Returns Policy.

In accordance with Samsung's Returns Policy, Participants:

• Will be required to email proof of their original purchase and any delivery documentation to onlinesupport@samsung.com or complete a Self Service Return Request here: Self Service Return Request; and
• Must return the Eligible Product(s):
  • With all original components and accessories (including manuals, documentation, etc.);
  • In its original cartons and packaging or, if necessary, in packaging suitable to prevent damage to the Product(s) and Accessory(ies);
  • With all other products and accessories purchased in the same order; and
  • Delivered via one of the methods as outlined in Samsung's Returns Policy.

Participants must take reasonable care of any Eligible Products(s) while it is in their possession during the Extended Change of Mind Period. When returning the Eligible Product(s), Participants should obtain a proof of posting. For a refund under this Program, the Eligible Products must be in 'good' condition as per the Criteria. In all cases, Samsung reserves the right to inspect the Eligible Product(s) and refuse a refund if the Eligible Product(s) are deemed to have been damaged.

Participants who have applied a Trade-In device to their order will forfeit their device or its equivalent value.

If Participants meet all the requirements under this Program, Samsung will aim to process a refund to the Participant as soon as possible and, in any case, within thirty (30) days of confirming to you via email that you are entitled to a refund.

Claims submitted incorrectly, that are incomplete or damaged will be deemed invalid. No responsibility is accepted by Samsung for lost, delayed, or damaged data that occurs during any communication or transmission of Claims.

Participants will receive the refund to the original payment method used to purchase the Eligible Product(s).

Samsung reserves the right at its absolute discretion to disqualify Claims that it reasonably considers do not comply with these Program Terms.

Samsung shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. Samsung will report any fraudulent activity to the Police.

Product Condition Criteria

In order for the Participant to receive a refund on the Eligible Product(s), the products must be sent in 'good' condition which means it meets the following minimum criteria (“Criteria”):

• Complete with its original box and all accessories including charging cable;
• Undamaged (subject to minor scratches reasonably expected from fair wear and tear over 30 days' use);
• Not permanently marked (subject to minor scratches reasonably expected from fair wear and tear over 30 days' use); and
• Unlocked, with any passwords and personal data removed.

Minor scratches that would be reasonably expected from fair wear and tear over 30 days' of use are acceptable.

Deletion of all data and information stored in any returned devices submitted by a Participant and/or other storage media received is the Participant's absolute responsibility. Samsung accepts no responsibility for Participants' data and software or for any loss or damage to that data and software. Upon receipt of a returned devices from a Participant all data will be permanently and irretrievably destroyed. Please note the Samsung is unable to retrieve any Participant data once a returned device has been received.

Privacy and Data Protection

Samsung's use of any personal information submitted by the Participant shall be limited to communications about the Program and for managing the Claim process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with Samsung's privacy policy available at: https://www.samsung.com/au/info/privacy/.

The Participant may withdraw consent to such use of personal information by writing to Samsung or by using the opt-out process outlined in Samsung's privacy policy.

General

Samsung shall not be liable for any interruption to the Program whether due to force majeure or other factors beyond Samsung's control.

Samsung reserves the right, to vary the Terms and Conditions of the Program or end the Program. For any customer who has purchased prior to any change or cancellation, these terms shall still apply.

Samsung will not be responsible or liable for: (a) any failure (ie. non-received submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; or (d) any disruptions, losses or damages caused by events beyond the control of Samsung.

Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in these Program Terms as being included.

The Program is governed by the laws of New South Wales.