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User Manual for Harvest models including: Nodestream Quad Decoder
User Manual. Symbols Thank you for choosing Harvest Technology The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock.
Table of Contents Introduction 5
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DocumentDocumentNQD MEDIA DECODER User Manual TM ® Please read these instructions carefully before using this product Information for your safety The device should only be serviced and maintained by qualified service personnel. Improper repair work can be dangerous. Do not attempt to service this product yourself. Tampering with this device may result in injury, fire, or electric shock. Be sure to use the specified power source for the device. Connection to an improper power source may cause fire or electric shock. Operation Safety Before using the product, ensure all cables are not damaged and connected correctly. If you notice any damage, contact the support team immediately. · To avoid short circuits, keep metal or static objects away from the device. · Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet. · Operating environment temperature and humidity: Temperature: Operating: 0 °C to 35 °C Storage: -20 °C to 65 °C Humidity (non-condensing): Operating: 0% to 90% Storage: 0% to 95% · Unplug tthe device from the power outlet before cleaning. Do not use liquid or aerosol cleaners. · Contact the support team support@harvest-tech.com.au if you encounter technical problems with the product. Symbols Warning or caution to prevent injury or death, or damage to property. Extra notes on the topic or steps of the instructions being outlined. Further information to content outside the scope of the user guide. Extra pointers or suggestions in executing instructions. Contact and Support User Resources support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Avenue, Technology Park Bentley WA 6102, Australia www.harvest.technology Disclaimer and Copyright Warranty Whilst Harvest Technology will endeavour to keep the information in this user guide up to date, Harvest Technology makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the user guide or the information, products, services or related graphics contained in the user guide, website or any other media for any purpose. The information contained in this document is believed to be accurate at the time of release, however, Harvest Technology cannot assume responsibility for any consequences resulting from the use thereof. Harvest Technology reserves the right to make changes to any of its products and associated documentation at any time without notice. Harvest Technology does not assume any responsibility or liability arising out of the application or use of any of its products or associated documentation. Any decisions you make after reading the user guide or other material are your responsibility and Harvest Technology cannot be held liable for anything you choose to do. Any reliance you place on such material is therefore strictly at your own risk. Harvest Technology products, including all hardware, software and associated documentation is subject to international copyright laws. The purchase of, or use of this product convey a license under any patent rights, copyrights, trademark rights, or any other intellectual property rights from Harvest Technology. The warranty for this product can be found online at: https://harvest.technology/terms-and-conditions/ Table of Contents Introduction 5 Video and two-way audio streaming solution................................................................................................................................5 Feature Summary................................................................................................................................................................................5 Rear Panel .............................................................................................................................................................................................6 Front Panel............................................................................................................................................................................................6 Connections ..........................................................................................................................................................................................7 Typical system setup ..........................................................................................................................................................................8 Configuration 9 Graphical User Interface (GUI) ..........................................................................................................................................................9 Initial Configuration .......................................................................................................................................................................... 10 Video ................................................................................................................................................................................................... 11 Audio ................................................................................................................................................................................................... 12 Network Configuration 12 Firewall Settings ............................................................................................................................................................................... 13 Ethernet .............................................................................................................................................................................................. 14 WiFi...................................................................................................................................................................................................... 16 Remote Assistance 18 Enable Remote Assistance............................................................................................................................................................. 18 Disable Remote Assistance............................................................................................................................................................ 19 Nodester 20 Appendix 21 Technical Specifications ................................................................................................................................................................. 21 Troubleshooting................................................................................................................................................................................ 22 NQD ® Introduction The Nodestream Quad Decoder (NQD) provides decoding up to four HD video sources from an encoder at another location, and a single audio channel for 2 way communication. Feature Summary · HD video and data over lowquality satellite networks · Real-time monitoring of bandwidth utilisation with bitrate and latency · System capable of 60fps at 1080p Video and two-way audio streaming solution Video Source (up to 4 sources) ® Harvest Encoder Device Nodestream Decoder (remote location) (viewing location) Monitor(s) HTG-TEC-GUI-004_0 Release Mar 2021 page 5 of 24 NQD ® Rear Panel USB-A Ethernet DO NOT USE PS/2 HDMI DisplayPort USB-A USB-A Line In Line Out Mic In Power Switch Power Socket Serial Port Monitor outputs Use Mini DisplayPort for connection to monitors only. Do not use DisplayPort or HDMI ports Front Panel USB-A ON / OFF POWER RESET HDD HTG-TEC-GUI-004_0 Release Mar 2021 page 6 of 24 NQD ® Connections Power USB keyboard / mouse (required for configuration) Ethernet Monitor output(s) USB audio device · See "Audio" on page 12 for more information on audio devices. · The NQD is supplied with a Quick Start Guide for installation. See the User Resources on the last page for access. HTG-TEC-GUI-004_0 Release Mar 2021 page 7 of 24 NQD ® Typical system setup System setup with up to four monitors System setup with one monitor In this setup, the NQD is connected to one monitor with 4 decoded streams diplayed. HTG-TEC-GUI-004_0 Release Mar 2021 page 8 of 24 NQD ® Configuration Graphical User Interface (GUI) The GUI allows the user to configure the device, enable/disable remote assistance and view device information ? Help menu i Device information Enable or disable remote assistance Reboot or power down Network connection established Network configuration or connection required WiFi connected WiFi not connected Device sound settings Display output settings Run Nodestream software HTG-TEC-GUI-004_0 Release Mar 2021 page 9 of 24 NQD ® Initial Configuration A graphical user interface (GUI) wil be displayed on initial startup allowing the user to configure device settings. A monitor and keyboard/mouse MUST be connected to the rear of the unit prior to powering. If no configuration is required select Run system to start the Nodestream software Once Run system is selected, the software will start automatically when the device is power cycled. To access the GUI, connect a monitor and keyboard/mouse then power cycle the device and select stop system when prompted. HTG-TEC-GUI-004_0 Release Mar 2021 page 10 of 24 NQD ® Video Typical activity and description of events (if a monitor is connected) Countdown following initial configuration or system boot. Stop System can be selected to cancel and return to GUI. Status message Status Message Connecting to Nodestream server 0% (Percentage increments if network is configured correctly) Action Applications started Waiting for Nodestream connections Connection error. Check network settings Device is connected to the server & ready for connection No connection to server (No message displayed) Indicates video and/or two-way audio is connected and streaming. For network or video issues, see "Troubleshooting" section on page 22 HTG-TEC-GUI-004_0 Release Mar 2021 page 11 of 24 NQD ® Audio The NQD provides an audio channel for streaming two-way audio to other devices in the users Nodestream group. The following audio devices are supported: · USB speakerphone or headset via any USB port (Jabra Speakerphone supplied) · 3.5mm stereo/mono + mic headset or microphone & speaker via the rear panel connections · Mini DP/HDMI audio channel output via monitor outputs Network Configuration NQD Ethernet and WiFi networks are configured as DHCP by default · Network configuration can be modified from the GUI · A monitor and keyboard/mouse is required Only one WAN network (internet enabled) can be connected at any time, multiple may cause undesirable behaviour. Ethernet connections MUST be reset for settings to take effect by · Disconnecting and reconnecting the Ethernet cable · Cycling the connection off then on in network settings · Power cycling the device If the GUI does not display, reboot the system and select Stop System when prompted HTG-TEC-GUI-004_0 Release Mar 2021 page 12 of 24 NQD ® Firewall Settings It is common for corporate network firewalls/gateways/anti-virus software to have strict rules in place that may require modification to allow Harvest devices to function. Harvest devices communicate with each other via TCP/UDP ports, therefore permanent network rules must be in place as per below. · Protocol is IPv4 ONLY · Devices must have access to the public network (internet) · Inbound/Outbound to Harvest Infinity Server on IP: 139.99.208.119 ·TCP port 55443, 55555, 8180, 8230 ·UDP port 45000 · Devices must be able to send UDP packets between each other in the range of: ·UDP port: 45000 - 50000 Network Requirements All port ranges are inclusive. HTG-TEC-GUI-004_0 Release Mar 2021 page 13 of 24 NQD ® Ethernet 1 Select Networking from the GUI 2 Select Wired Connection or Intel Ethernet HTG-TEC-GUI-004_0 Release Mar 2021 page 14 of 24 NQD ® 3 Select IPv4 4 Enter details as provided by your Network Administrator HTG-TEC-GUI-004_0 Release Mar 2021 page 15 of 24 NQD ® WiFi When supplied with optional USB WiFi adapter: 1 Select WiFi from the GUI 2 Select WiFi network and enter password Ensure wifi is set to on HTG-TEC-GUI-004_0 Release Mar 2021 page 16 of 24 NQD 3 Confirm WiFi is connected and select the settings icon 4 Select IPv4 5 Enter details as provided by your Network Administrator HTG-TEC-GUI-004_0 Release Mar 2021 ® Settings Icon page 17 of 24 NQD ® Remote Assistance Remote assistance allows Harvest support staff to remotely access the system for diagnostics and configuration Enable Remote Assistance 1 Select to display the remote assistance screen 2 Select 3 Remote assistance starts... 4 Remote assistance is enabled as indicated by the green Remote active icon. HTG-TEC-GUI-004_0 Release Mar 2021 page 18 of 24 NQD ® Disable Remote Assistance Remote assistance can be disabled after support staff have completed tasks. 1 Select to display the remote assistance screen 2 Select 3 Remote assistance disables HTG-TEC-GUI-004_0 Release Mar 2021 page 19 of 24 NQD ® Nodester Nodestream device connections and configuration is performed using the Nodester application Nodester User Manual Refer to the Nodester User Manual for additional information. HTG-TEC-GUI-004_0 Release Mar 2021 page 20 of 24 NQD ® Appendix Technical Specifications Hardware Physical dimensions Weight Power Environmental · 440 (W) x 132 (H) x 380 (D) mm · 8.2 kg · Power supply: · Power consumption (operating): · Power consumption (idle): 100-240VAC 47/63Hz 150W 100W Temperature Humidity · Operating: · Storage: · Operating: · Storage: 0 °C to 35 °C -20 °C to 65 °C 0% to 90% (non-condensing) 0% to 95% (non-condensing) Video Output · 4 x Mini DisplayPort 1.4 · Max resolution 4096x2160 @ 60Hz Other Ethernet WiFi Serial Front Ports Rear Ports · 1 x 1Gbps Ethernet · 802.11ac 2.4GHz/5GHz WiFi (when supplied with optional adapter) · 1 x 9-pin D male, RS-232 · 2 x USB type-A ports · 6 x USB type-A ports · 3.5mm audio · Line in · Line out · Mic in · 1 x HDMI (not used) · 1 x DisplayPort (not used) · 1 x PS/2 mouse/keyboard port (legacy) Accessories (included) Hardware Documentation · 1 x Jabra USB speakerphone · 1 x Logitech K400 keyboard/mouse · 4 x Mini DisplayPort to HDMI adapter · 1 x IEC13 power cable (region specific) · Quick start guide HTG-TEC-GUI-004_0 Release Mar 2021 page 21 of 24 NQD ® Troubleshooting System Issue Device not powering Software not starting Device overheating Keyboard and/or mouse not responding Cause PSU switch in off position AC not connected Run system has not been selected in GUI Resolution Confirm AC connected and switch is in the on position Select Run system from the GUI (see "Initial Configuration" on page 9) Blocked vents Ensure device ventilation is not blocked (refer quick start guide) Environmental conditions Ensure device is located in an environment where specified operating conditions are not exceeded Faulty keyboard and mouse Try another keyboard and mouse Not plugged in Ensure device(s) or dongle correctly connected Network Issue "Connection error Check network settings" message displayed (No connection to server) Unable to see WiFi networks Cause Network issue Resolution Check the Ethernet cable is plugged in Check WiFi adapter is plugged in and connected to correct WiFi network Confirm correct network settings with your Network Administrator Firewall settings Ensure firewall settings are implemented, (see "Firewall Settings" on page 13) No WiFi adapter connected Connect Wifi adapter to USB port WiFi not enabled Enable WiFi from GUI Incompatible WiFi adapter Confirm compatibility with Harvest Support No networks in range Reduce distance to WiFi router/AP HTG-TEC-GUI-004_0 Release Mar 2021 page 22 of 24 NQD ® Video Issue No output to monitor(s) Wallpaper displayed on monitor(s) Cause Resolution Monitor(s) not connected or Ensure monitor(s) connected and powered powered Test monitor with an alternative input Incorrect output used Ensure monitor connected to Mini DisplayPort output Monitor(s) not conneted or Connect and power monitor(s), reboot system powered prior to software Incorrect video source displayed Input configured as another Select the correct input source via the Nodester in Nodester application application Poor video quality Poor input source quality Input settings set low in Nodester Test video source with an alternative display Check input configuration in Nodester (see Nodester manual for input configuration) Audio Issue No audio input and/or output Output volume too low Input volume too low Poor audio quality Cause Device not connected Device not selected Level set too low Level set too low Microphone obstructed or too far away Poor cable connection Damaged device or cable Limited bandwidth Resolution Ensure device is connected and powered on Select correct input and/or output device via the Nodester application Increase output volume at the connected device or via the Nodester application Increase mic level at the connected device or via the Nodester application Ensure microphone is not obstructed Decrease distance to microphone Check cable and connections Replace device and/or cable Reduce bandwidth of video streams HTG-TEC-GUI-004_0 Release Mar 2021 page 23 of 24 User Resources Contact and Support support@harvest-tech.com.au Harvest Technology Pty Ltd 7 Turner Ave, Technology Park Bentley WA 6102, Australia www.harvest.technology All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopy, recording or otherwise without the written consent of the ® Managing Director of Harvest Technology Pty Ltd.