SERIES Smart Vacuum Cleaner Instruction Manual

Important Safety Instructions

Always switch off the cleaner before cleaning, when not in use, or when attempting any maintenance task. The charger must only be connected to an AC power supply at the voltage shown on the rating label. This cleaner should only be used for its intended purpose as described in this instruction manual. Never operate the cleaner without filters.

When using your vacuum cleaner, basic precautions should always be observed, including the following:

1. This appliance is not intended for use by persons (including children) with reduced physical, sensory, mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
2. Children should be supervised to ensure that they do not play with the appliance.
3. To prevent electrical shock ⚡️, do not immerse the appliance, battery ? or power plug ? into water ? or other liquids.
4. To prevent electrical shock ⚡️, do not use the vacuum cleaner outdoors ? or on wet surfaces ?.
5. Always check the power cord ? before use; the power cord and the power adapter should be in good condition and must not be damaged. If the power cord or the charger adapter ? is damaged or defective, it must be replaced.
6. The appliance and charger are intended for domestic indoors use ? only.
7. Do not unplug the charger by pulling on the power cord ?. To unplug, grasp the power adapter ✋, not the power cord, and gently pull the power adapter from the power socket ?.
8. Do not handle or operate the appliance with wet hands ✋?. Follow electrical safety precautions at all times ⚡️.
9. Do not attempt to change the attachments ? while the appliance is switched on. Use only manufacturer's recommended accessories.
10. Do not operate the vacuum cleaner too close to heaters ?, radiators, and other hot surfaces.
11. Do not use the appliance to pick up flammable items ? or combustible liquids (i.e. gasoline ⛽️, hot ashes ?, cigarettes ?, matches ?, explosive materials ? or anything burning ?) or use in areas where such substances and items may be present.
12. Do not use the appliance to pick up toxic materials ☣️ (i.e. chlorine, bleach, ammonia).
13. Never operate or use the appliance without the filters ? in place.
14. Before vacuuming, remove any large or sharp objects ? from the floor or cleaning surface in order to prevent damage to the filter ?.
15. If the air inlet or floor head is blocked ??, switch off the cleaner straight away. Clear the blocked object before attempting to start the vacuum cleaner again.
16. Before carrying out any maintenance ⚙️ or cleaning the filters ??, always switch off the vacuum cleaner ?.
17. Keep openings away from your face ? and body.
18. Do not use the vacuum cleaner if it is damaged ⚠️ or broken. If connection cables ? are damaged, have them replaced immediately.
19. Never clean the vacuum cleaner or any of the electrical parts, especially the electrical connections ⚡️, with water ? or liquid cleaners.
20. Never attempt to make any modifications ?️ to the vacuum cleaner and charger.
21. Always store the appliance ?, battery ? and charger indoors ? in a cool ❄️ and dry ?️ place.
22. Do not use the vacuum to pick up water ? or liquids. This cleaner is for dry household use only.
23. Use the electric power head only for vacuuming dust and dry substances in the home ?.
24. Never run over the power cable ? with the power head, as this may cause damage to the power cable.
25. Keep your hands ✋ away from the roller brush ? while the vacuum cleaner is switched on.
26. To prevent unnecessary wear on the power head, keep it moving ? while in operation.
27. Damage caused by improper use or by not observing the instructions in this manual will void the warranty ?❌.

Battery Use and Care

1. The appliance is only to be used with the charger provided with the appliance.
2. Only charge the battery ? inside the cleaner or the charging dock ?. Only use the specifically designated charger to charge the product.
3. When the appliance is not in use, keep it away from other metal objects, like paper clips ?, coins ?, keys ?, nails ?, screws ? or other small metal objects that can make a connection from one terminal to another. Shorting the appliance terminals together may cause burns ? or a fire ?.
4. Under abusive conditions, liquid ? may be ejected from the battery ?; avoid contact. If contact occurs, flush with water ? immediately. If liquid ? comes into contact with your eyes ?️, seek medical help ⚕️ immediately.
5. Do not charge or store the appliance outdoors ? or inside the car ?. Only charge or store the battery ? in a dry indoor area ? where the temperature ?️ is more than 4°C but less than 40°C. The charger ? is for indoor use only.
6. Never attempt to open the battery ? for any reason. If the plastic housing of the battery casing breaks ? or cracks, immediately discontinue use and do not recharge.
7. The charger ? is not a serviceable part.
8. Before disposal ♻️ of your battery ?, fully discharge your battery by running the product until it stops.
9. The cleaner contains a Lithium battery ?. Do not dispose of the appliance with your local garbage ?️. Contact your local council ?️ for instructions on how to safely dispose of the battery ?.
10. Do not use the charger ? to charge a non-chargeable battery ?❌.

Overview

The Tineco PURE ONE S11 SERIES Smart Vacuum Cleaner offers advanced features for efficient cleaning.

Key Components:

• A. Dust sensor ?
• B. Digital display ?️
• C. Dust empty release button ⬆️
• D. Dustbin ?️
• E. AUTO/MAX button ?
• F. WiFi reset button ? (Remove the dustbin to access)
• G. Trigger lock ?
• H. Dustbin release button ⬆️
• I. Trigger ▶️
• J. HEPA release button ?⬆️
• K. Battery indicator light ??
• L. Battery release button ?⬆️

Digital Display Indicators:

• A. Brush roller tangled ?
• B. Dust monitoring loop (Changes color from blue ? to red ? according to the dust amount)
• C. Air channel blocked ??
• D. Tineco logo
• E. Dust sensor malfunction ⚠️
• F. WiFi indicator ?

Accessories

Test an accessory on a small, inconspicuous area before use on sensitive surfaces. The packaging box shows which accessories are included with your purchase. Many components are compatible with this model. For more accessories, visit www.tineco.com or store.tineco.com.

• Full-size LED multi-tasker power brush: Ideal for both hard floors ? and carpets ?️. Very effective for agitating dirt embedded in the carpet.
• Mini power brush: For vacuuming upholstered furniture ?️, mattresses ?, etc. Vacuums pet hair ? and removes ingrained dirt ?.
• 2-in-1 dusting brush: Switches between a wide and a soft brush by pressing the release button. The soft brush is most effective on hard-surface furniture ? while the wide brush is effective for upholstered furniture ?️, curtains, etc.
• Crevice tool: For corners ?, nooks ?, and other hard-to-reach places ? such as around car seats ?, picture frames ?️, and cupboards ?.
• Soft dusting brush: Angled bristles on a slender, oval-shaped rim provide antistatic, cushioned contact. Suitable for dusting shelves ?, lighting ?, delicate surfaces ?, electronics ? and more.
• Flexible long crevice tool: Easy to bend 〰️, easy to reach tight spots ?. Suitable for cleaning dust behind and beneath furniture ?️, around refrigerators ?, and many other tight gaps ?.
• Full-size LED soft-roller power brush: Perfect for hard floors ?, especially sensitive wood floor ?. Picks up coarse ? and fine dirt ✨ at the same time.
• Multi-angle folding tube: An articulated joint ? makes it adjustable to allow for flexibility ? when cleaning from high ⬆️ to low ⬇️.
• Flexible extension hose: Excellent extension ? and flexibility ? to access hard-to-reach spaces ?; perfect for in-car use ?. Compatible with all non-motorized Tineco accessories ??⚙️.
• Pre-filter cleaning tool ?️?: A dirty filter ? is a leading cause of suction loss ?, and this device is designed to make your filter last much longer ⏳. Place the dirty filter inside the pre-filter cleaning tool and close the lid ?. Run the appliance in MAX mode ?, and rotate the side cover ?.
• Hair cleaning tool ✂️: Use the end with the small blade ? to remove hair and debris ? wrapped around the roller ?. Use the end with the brush to clean the brush window ?, and the dustbin ?️, as required.

Assembly

Tube Installation

Insert tube ➡️.

Press the release button ?⬆️ to remove the tube ⬅️.

Brush Installation

Insert the power brush ➡️.

Press the release button ?⬆️ to remove the power brush ⬅️.

Dustbin Installation

To clean the dustbin ?️ more thoroughly, press the dustbin release button ?⬆️ to detach ⬅️ from the appliance.

When re-attaching the dustbin ➡️, hold on an angle ? and slot the top of the dustbin into the hook on the main body ⬆️➡️. Push upwards until the hook is fixed ✔️ into the slot on the dustbin and then it clicks back into place ✅.

Battery Installation

Press the battery release button ?⬆️, and remove the battery ⬅️.

To replace, slide the battery ➡️ into the slot at the base of the main body. The battery will click into position ✅ when correctly fitted.

Wall-mounted Dock Installation

Determine the best wall location ? for mounting the dock ⬆️. We recommend placing it 47.25" (120cm) from the lower fixing to the floor ? (may need to be adjusted ? based on the actual situation ?).

Assemble the two bracket components ?, with a "click" to signify correct assembly ✔️. Once this is complete, use the screws ? provided by Tineco to affix the dock to the wall ⬆️?.

Ensure the wall surrounding the mounting area is free of gas ⛽️, water pipes ?, electrical cables ? and wires.

To avoid the dock falling ⬇️❌, ensure it is firmly installed ?.

Operation

Preparing for Use

Before the first use ?, please charge the appliance ?? (see "Charging the Battery") for 3-4 hours in an area where the ambient temperature ?️ is between 39.2°F (4°C) and 104°F (40°C).

Select an accessory ? and attach it to the appliance before use (see "Accessories").

Using the Trigger

Pull the trigger ▶️ to activate the suction ?.

Pull the trigger lock ?▶️ to hold the trigger for continuous power mode ♾️.

Keep sharp objects ? away from the digital display ?️ to avoid scratches and scrapes ?.

Digital Display AUTO/MAX Mode

The appliance will start in AUTO mode ? by default. After 3 seconds ⏱️, press the AUTO/MAX button ? to switch to Max mode ⬆️ and the button lights up ✨.

Cleaning Mode Selection

AUTO Mode ?

In AUTO mode, the color of the dust monitoring loop ?➡️? changes according to the amount of dust ? detected. A red dust monitoring loop ? indicates more dust is detected, whereas a blue loop ? indicates less is detected. This mode automatically provides the best cleaning solution ✅.

The default setting on startup is AUTO ?. The appliance then takes 3 seconds to initially detect ? blockages or dust. If no dust is detected, power is reduced ? to conserve energy ?.

When in MAX mode ?, press the AUTO/MAX button ? to enter AUTO mode ?.

MAX Mode ?

In AUTO mode ?, press the AUTO/MAX button ? to enter MAX mode ? and the button lights up ✨.

APP

All the functions can be performed using the Tineco app ?. Download the Tineco app from the App Store ?, Google Play ▶️, and Tineco Official Site ?.

App Function Introduction:

• Battery: Battery level ?? in real time.
• Cleaning Performance: Displays dust amount ?, working hours ⏰, and working status ✅.
• Suction adjustment: When in manual mode ?, swipe the phone screen ? to adjust suction power ?.
• Reminder of filter status: Records the severity of the dirty filter ? and provides a cleaning reminder ? as required.
• Contact us: You can contact Customer Service ?‍? about any problems ❓ during working hours ⏰.
• Feedback: If you have any comments ?, please send us your feedback ➡️.

Emptying the Dustbin ?️⬇️

When finished ✅, press the release button ?⬆️ on the side of the dustbin to empty the contents ?.

Close and click the dustbin flap back into place ?✅.

Place the appliance on the wall-mounted dock ⬆️? for convenient storage ? and recharging ? after use.

Place the main body on the dock ⬆️.

To avoid bristle damage ⚠️?, always place attachments ? on the dock ? after use.

Charging the Battery ??

When secured on the wall-mounted dock ✔️, the battery ? attached to the main body will charge first ?➡️?, followed by the spare battery (sold separately for PURE ONE S11).

Connect the adaptor ?➡️? to the dock and outlet. To charge, secure the main body and/or the spare battery ⬆️?? on the dock. The battery can be recharged while attached to the main body, or separately.

If you need a spare battery ?➕, please purchase from Tineco ?.

Only use the Tineco-provided adapter ✔️? to charge the battery.

During long periods of not being used ⏳, store the lithium battery ❄️?️. Ensure the battery is half-charged ?50% (2 battery indicators ?? illuminated). Store appropriately indoors ? in a dry place ?️. Do not expose appliance to sunlight ☀️❌ or freezing temperature ❄️❌. Recommended temperature range: 39.2°F (4°C)~104°F (40°C) ?️.

Runtime ⏳

• When in AUTO mode ?, the runtime is approximately 40 minutes (~40 min).
• When MAX power ? is used, the runtime is approximately 10 minutes (~10 min).

Estimated runtime data ? was obtained by Tineco Laboratory ? using one battery ? and non-motorized accessories ??⚙️.

Charging Time ⏰?

• A full charge ? takes approximately 3-4 hours (~3-4 hrs) for one battery ?.

Estimated data ? was obtained by Tineco Laboratory ? using ambient temperatures ?️ between 39.2°F (4°C) to 104°F (40°C).

Indicator Lights ?

When in Use ?

• Battery Indicator ??:
  • Three solid blue lights ???: full power.
  • Two solid blue lights ??: medium power.
  • One solid blue light ?: low power.
  • One solid red light ?: out of power.
  • One blinking red light ?❗: fault, check the troubleshooting guide.
• Main Body Indicator ?:
  • Illuminated ?: working on MAX mode.
  • Blinking ?❗: motor failure.
• Indicators on Display ??️:
  • Blinking ?❗: brush roller has a blockage ?.
  • Blinking ?❗: appliance has a blockage ?, either in the filter ? or the dustbin ?️.
  • Blinking ?❗: sensor inside the dustbin is obstructed, or the dustbin is not correctly installed.
  • Illuminated ?✔️: WiFi has successfully connected.
  • Blinking ?: WiFi is connecting.
  • Off ?❌: WiFi is not connected, please connect.

During Charging ?

The spare battery will only charge when the one attached to the main body has been fully charged. (spare battery sold separately for PURE ONE S11).

• Three blue lights blinking successively ???: charging.
• One blinking red light ?❗: fault, check the troubleshooting guide.

Fully Charged ✅

• In 5 minutes ⏱️: three solid blue lights ???.
• After 5 minutes ⏱️: lights off ?❌.

Maintenance ⚙️

Clean the dustbin ?️ and filters ? after each use ?. Use the cleaning tool ?️ to thoroughly clean the pre-filter ?? when the indicator light ? shows a blocked air channel ??. To maintain high performance ?, wash and dry the pre-filter monthly ???️, replacing it every 6 months ?. Wash and dry the HEPA filter every 3 months ???️, replacing it every 12 months ?.

Dustbin and Filters (mesh filter, pre-filter and HEPA filter)

1. Press the dustbin release button ?⬆️ to remove the dustbin ⬅️.
2. Clean with a damp cloth ??, taking care to prevent water ?❌ entering the appliance main body and battery ?.
3. Turn counter-clockwise ↩️ to remove the filters ⬅️.
4. Clean the dustbin ?️ and mesh filter with a damp cloth ??. Air dry completely ?️? before reinstalling.
5. After cleaning, insert the clean pre-filter into the mesh filter properly and it clicks into place ✅. Install the clean filter and dustbin back into the main body ➡️, then close the dustbin flap ?.

Do not wash the dustbin ?️?❌ as it contains a dust sensor ?. If it comes into contact with water ?, please dry it with a hair dryer ?.

Pre-filter ?

Ensure the appliance is switched off ? before cleaning, and remove the dirty pre-filter ⬅️ from the mesh filter-holder ?️.

Do not turn the appliance upside down ⬆️⬇️❌ when removing or installing the filter to prevent dust ?? from entering the air channel of the motor.

Replace a clean filter to the main body ➡️. Put the dirty pre-filter into the cleaning tool ➡️?️ and connect the cleaning tool to the main body ➡️.

Run the appliance in MAX mode ?, and rotate the side cover ? to clean the dirty pre-filter ?.

Dust Sensor ?

To avoid dust accumulation ?? which can affect cleaning performance ?, wipe the suction mouth with a damp cloth ??.

HEPA Filter ?

Press the HEPA release button ?⬆️ and gently remove for cleaning ⬅️?. Do not use the appliance without first installing the HEPA filter ?❌.

Do not place the appliance as above ⬆️❌ when removing or installing the HEPA filter, to prevent dust ?? from entering the motor.

The HEPA filter can be washed under running water ?? and must be completely dry ?️? before reinstalling.

Mini power brush ?

Press against the roller end cover downward ⬇️.

Pull out the brush roller ⬅️.

Remove the debris ? wrapped around the roller ? with the Tineco Hair Cleaning Tool ?️✂️.

Fully reinsert the brush roller at an angle ➡️? and push upward ⬆️ until it clicks securely back into place ✅.

Brush Roller ?

1. Use a coin ? or other tool, to unlock the brush roller lock ?, then remove the brush ⬅️ from the brush window ?.
2. Remove the debris ? wrapped around the roller ? with the Tineco Hair Cleaning Tool ?️✂️.
3. Gently clean the transparent brush window ??.
4. After cleaning, reinstall the brush ➡️.

The power brush contains electrical components ⚡️ which must not be soaked or washed with water ?❌.

Specifications ?

Disposal ♻️

The battery ? contains materials that are harmful to the environment ☣️ and must be removed from the appliance before it is discarded ⬅️♻️. When removing the battery ?, the appliance must be powered off ?.

Batteries ?, chargers ?, accessories ? and packaging ? should be sorted for environmental friendly recycling ♻️. Do not put them into fire ?, water ? or soil ?❌. Do not dispose of batteries ? and chargers ? into household waste ?️❌!

If battery leakage ? contacts skin ✋ or clothing ?, immediately flush with water ?? to avoid irritation ? and seek medical help ⚕️.

Troubleshooting ❓

In any other case ❓ or if the solution explained above did not solve the problem ❌, please contact Tineco Customer Service at support@tineco.com or visit our website www.tineco.com for further support ?‍?.

Warranty ?

Your cleaner, in the case of domestic use ?, has a two year parts and labour warranty ⏳2️⃣ against product defects and failures ⚠️ when the product is used in accordance with the terms and conditions ✔️ of this warranty statement. This warranty commences from the original date of purchase ?? and is not transferable ?➡️; please retain your original proof of purchase ? for any warranty claims ?. This warranty is valid only in the country where the cleaner is purchased ?.

The cleaner must be operated in accordance with these instructions ✔️ and used only for domestic household cleaning ?? to remove DRY dirt and dust ? from household carpets ?️, flooring ? and fabrics ?. This cleaner is not fit to be used as an industrial cleaner ?❌, and is not designed for the collection of vitreous building material ?❌ including particle board, construction products and similar products ? (such as wood/fibres, cement, fillers, fibre glass etc) or excessive or frequent sand ?️. The infrequent pick-up ? of these materials in these circumstances may be harmful to your cleaner ⚠️ and may void the manufacturer's warranty ?❌.

Accessories and consumables ??, including dust bags ?️ and filters ?, unless defective in manufacture ⚠️, are not subject to this warranty ❌?. In order to prolong the life of accessories and consumables ⏳, regular care and maintenance ?⚙️? is recommended.

When properly used and cared for ✔️, your cleaner will render excellent service ?; refer to the instruction manual ? for further details, as misuse or failure to follow the instructions ❌? makes this warranty void ?❌.

In the event of service or advice being needed ❓?, please contact Electrical Home-Aids Pty Ltd (Godfreys) at Building 3 Brandon Business Park, 530 Springvale Road, Glen Waverley Victoria 3150, on 1800 815 270 (AUS) or 0800 282 288 (NZ), Monday-Friday 9am-5pm EST.

The decision to repair or replace the cleaner is at the sole discretion of Electrical Home-Aids Pty Ltd. If Electrical Home-Aids Pty Ltd decides to repair or replace the cleaner, it will do so at its own cost.

Electrical Home-Aids Pty Ltd is unable to accept responsibility under this warranty for any repair work not carried out by an authorised Service Agent or from the use of non-genuine parts. If any part is no longer available or manufactured, Electrical Home-Aids Pty Ltd will replace it with a genuine functional replacement part. This warranty does not apply to the cost of replacing any parts of the product due to normal wear and tear, alterations, improper installation, physical abuse, misuse or accidental damage. Any transportation costs involved in the repair of defective parts shall be borne by the claimant.

If proof of purchase ? cannot be provided at the time of a warranty claim or service ❓, any work carried out on the cleaner is chargeable. The repair of the cleaner under this warranty does not extend the original period of warranty.

The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product as outlined under the Competition and Consumer Act and other State and Territory laws.

"Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Call Customer Service: AUS: 1800 815 270 ?, NZ: 0800 282 288 ?.

Or email Customer Service: customerservice@godfreys.com.au, customerservice@godfreys.co.nz ?.

Visit Official Website: www.godfreys.com.au, www.godfreys.co.nz ?.