TOP-LOADING HIGH EFFICIENCY WASHER USE AND CARE GUIDE
GUIDE D'UTILISATION ET D'ENTRETIEN DE LA LAVEUSE HAUTE EFFICACITÉ AVEC CHARGEMENT PAR LE DESSUS
Washer Safety
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
Safety Alert Symbol: This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."
DANGER: You can be killed or seriously injured if you don't immediately follow instructions.
WARNING: You can be killed or seriously injured if you don't follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions, including the following:
- Read all instructions before using the washer.
- Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.
- Do not add gasoline, dry-cleaning solvents, or other flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
- Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
- Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
- Before the washer is removed from service or discarded, remove the door or lid.
- Do not reach into the washer if the drum, tub or agitator is moving.
- Do not install or store the washer where it will be exposed to the weather.
- Do not tamper with controls.
- Do not repair or replace any part of the washer or attempt any servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.
- See "Electrical Requirements" located in the installation instructions for grounding instructions.
SAVE THESE INSTRUCTIONS
What's Under the Lid
Lid Lock
To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened without pausing the cycle. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After the cycle has started, the washer will fill to the appropriate water level. On select cycles, agitation will occur while the basket is filling with water. This is normal. When the washer is done filling, it will begin the wash phase. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the START/PAUSE/ UNLOCK LID/CANCEL button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take from several seconds to several minutes for the lid to unlock. Press START/PAUSE/UNLOCK LID/CANCEL to resume the cycle.
Sensing
This washer automatically senses the load size for most cycles, and chooses an appropriate water level according to the load size detected. This washer also performs a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.
Water Level Options
Set the Water Level knob to the Auto Sensing setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Water Wash setting and the washer automatically adds more water to any cycle at any time during the wash process.
Normal Sounds You Can Expect
At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be different kinds of humming sounds as the HE agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.
Spray Rinse
Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the "Cycle Guide" for details.
Choosing the Right Detergent
Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer's instructions to determine the amount of detergent to use.
Use only High Efficiency (HE) detergent. ?
IMPORTANT: The lid must be closed before the washer basket fills with water and for the wash cycle to start. If the lid is opened, the cycle pauses and all filling/agitation motion halts. Once the lid is closed, the cycle automatically resumes. However, if the Start/Pause/ Unlock Lid/Cancel button is pressed prior to opening the lid, the lid must be closed and the Start/Pause/Unlock Lid/Cancel button pressed again to resume the cycle. Rinse option must be set to Auto w/Ex Rinse, Deep Water Rinse, or Deep Water w/Ex Rinse when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.
Control Panel and Features
Diagram Description: The control panel features several knobs and buttons. Key elements include:
- 1. WASH TEMP: A dial with settings for Hot, Warm, Cool, Cold, and Tap Cold.
- 2. WATER LEVEL: A dial with settings for Auto Sensing and Deep Water Wash.
- 3. RINSE OPTION: A dial with settings for Auto w/Ex Rinse, Deep Water Rinse, and Deep Water w/Ex Rinse.
- 4. WASH CYCLE KNOB: A dial to select wash cycles like Heavy, Whites, Bulky/Sheets, Normal, Colors, Delicates, Quick Wash, Rinse/Spin, Drain/Spin, and Clean Washer with Affresh.
- 5. START/PAUSE/UNLOCK LID/CANCEL BUTTON: A prominent button to start, pause, unlock the lid, or cancel the cycle.
- 6. CYCLE STATUS LIGHTS: Indicator lights showing the progress of the cycle (Sensing, Wash, Rinse, Final Spin, Cycle Complete, Lid Locked).
1 WASH TEMP: Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results, use the warmest wash water safe for your fabric, as specified by the garment label instructions. On some models and cycles, warm and hot water may be cooler than your previous washer. Even in a cold- and cool-water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.
2 WATER LEVEL: Set the Water Level knob to the Auto Sensing setting and the washer will automatically sense the appropriate water level for the load size and type. Set the Water Level knob to the Deep Water Wash setting and the washer will automatically add more water to any cycle at any time during the wash process. NOTE: Expect longer cycle times due to extended fill times when using the Deep Water Wash option.
3 RINSE OPTION: Select the option most suitable for your load. Select Auto w/Ex Rinse, Deep Water Rinse, or Deep Water w/Ex Rinse if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.
4 WASH CYCLE KNOB: Use the Wash Cycle knob to select cycles on your washer. See "Cycle Guide" for detailed descriptions of cycles.
5 START/PAUSE/UNLOCK LID/CANCEL BUTTON: Press to start the selected cycle. Press again to pause the cycle and unlock the lid. Close the lid and press to restart the cycle. Press and hold to cancel a cycle and pump out the washer. NOTE: If the washer is spinning, it may take several minutes to unlock the lid. NOTE: If the washer detects an out-of-balance condition it may pause and attempt to re-distribute the load. During this time the Sense and Wash status indicators will both briefly illuminate.
Cycle Guide
For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models.
| Items to wash | Cycle | Wash Temp:* | Spin Speed:** | Cycle Details |
|---|---|---|---|---|
| Sturdy fabrics, colorfast items, towels, jeans | Heavy | Hot, Warm, Cool, Cold, Tap Cold | High | Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Heavily soiled white fabrics | Whites Whites w/Soak+ | Hot, Warm, Cool, Cold, Tap Cold | High | This cycle, when used with chlorine bleach, improves whitening of soiled white fabrics. #To enhance cleaning, select Whites w/Soak, which automatically adds about 10 minutes of soak time after the fill phase, and then automatically runs the Whites cycle. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Large items such as sheets, sleeping bags, small comforters, jackets, small, washable rugs | Bulky/Sheets | Hot, Warm, Cool, Cold, Tap Cold | Low | Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins and uses a higher water level than other cycles. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Cottons, linens, and mixed loads | Normal | Hot, Warm, Cool, Cold, Tap Cold | High | Use this cycle for normally soiled cottons and mixed loads. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Bright and darkly colored cottons and mixed loads | Colors Colors w/Soaks | Hot, Warm, Cool, Cold, Tap Cold | High | Use this cycle to wash darks and colors, including mixed loads and activewear. §To enhance cleaning, select Colors w/Soak, which automatically adds about 10 minutes of soak time after the fill phase, and then automatically runs the Colors cycle. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Machine-wash silks, handwash fabrics | Delicates | Hot, Warm, Cool, Cold, Tap Cold | Low | Use this cycle to wash lightly soiled items indicating "Machine Washable Silks" or "Gentle" cycle on the care label. Place small items in mesh garment bags before washing. This cycle uses a higher, preset water level. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Small loads, cottons, polyester, permanent press | Quick Wash | Hot, Warm, Cool, Cold, Tap Cold | High | Use this cycle to wash small, lightly soiled loads of two or three items that are needed in a hurry. [Cleaning: Good, Gentleness: Best, Efficiency: Optimal] |
| Swimsuits and items requiring rinsing without detergent | Rinse/Spin | Cold rinse only | High | Combines a rinse and high-speed spin for loads requiring an additional rinse cycle. Use this cycle to complete a load after power interruption or for loads that require rinsing only. |
| Hand-washed items or dripping-wet items | Drain/Spin | N/A | High | This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure. |
| No clothes in washer | Clean Washer with affresh® | Hot | Low | Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See "Washer Care." IMPORTANT: Do not place garments or other items in the washer during the Clean Washer with affresh® cycle. Use this cycle with an empty wash tub. |
NOTE: If you are using fabric softener, be sure to select one of the following Rinse Option settings: Auto w/Ex Rinse, Deep Water Rinse, or Deep Water w/Ex Rinse.
*All rinses are cold.
**Spin speed is integrated into the cycle and cannot be selected or modified.
†Efficient use of resources, such as energy and water.
NOTE: Normal cycle is recommended for washing normally soiled cotton or linen clothes. This clothes washer's government energy certification was based on the Normal cycle with all wash temperature selections in Deep Water and Auto Sensing Water fill levels offered in the cycle. It was tested as a User Adjustable Water Fill Control System clothes washer. The settings as shipped are Normal cycle, Warm Wash, Auto Sensing Water level and Auto Sensing Rinse.
Using Your Washer
1. Sort and prepare your laundry
- Empty pockets. Loose change, buttons, or any small object can pass under the HE agitator and become trapped, causing unexpected sounds.
- Sort items by recommended cycle, water temperature, and colorfastness.
- Separate heavily soiled items from lightly soiled.
- Separate delicate items from sturdy fabrics.
- Do not dry garments if stains remain after washing because heat can set stains into fabric.
- Treat stains promptly.
- Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
- Mend rips and tears to avoid further damage to items during washing.
Helpful Tips:
- Use mesh garment bags to help avoid tangling when washing delicate or small items.
- Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions to avoid damage to your items.
2. Add laundry products
Add a measured amount of HE detergent or single-dose laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric-softener crystals, add to the bottom of the washer basket before adding clothes.
IMPORTANT: Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.
NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.
3. Load laundry into washer
Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the HE agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.
4. Add liquid chlorine bleach to dispenser
Do not overfill, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.
5. Add fabric softener to dispenser
Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer's directions for correct amount of fabric softener based on your load size.
Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See Max Fill line arrows.
IMPORTANT: The Rinse Option knob must be set to Auto w/Ex Rinse, Deep Water Rinse, or Deep Water w/Ex Rinse when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.
Adding Liquid Fabric Softener Manually to Wash Load
During the final rinse, wait until the washer has completed filling and press the START/PAUSE/UNLOCK LID/CANCEL button to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/UNLOCK LID/CANCEL button again to start the washer.
6. Turn on the machine by pressing Start/Pause button or rotating the Cycle selection knob; LEDs 2,3,4, and 5 should all light up, LED 1 flashing, and LED 6 off.
7. Select cycle
Turn cycle knob to choose your wash cycle. For more information, see "Cycle Guide."
Washer Maintenance
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and Performing at its Best
- Always use High Efficiency (HE) detergents and follow the detergent manufacturer's instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.
- Use warm and hot wash water settings sometimes (not exclusively cold-water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.
- Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor causing residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the routine cleaning processes recommended below. This washer maintenance procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:
Clean Washer Cycle
This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.
Begin procedure
1. Affresh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):
- a. Open the washer lid and remove any clothing or items.
- b. Place an affresh® Washer Cleaner tablet in the bottom of the washer basket.
- c. Do not place an affresh® Washer Cleaner tablet in the detergent dispenser.
- d. Do not add any detergent or other chemical to the washer when following this procedure.
- e. Close the washer lid.
- f. Select the cycle recommended for cleaning the inside of the washer.
- g. Press the START/PAUSE/UNLOCK LID/CANCEL button to start the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/UNLOCK LID/ CANCEL once. After the cycle has stopped, run a Rinse/ Spin cycle to rinse cleaner from washer.
2. Chlorine Bleach Procedure (Alternative):
- a. Open the washer lid and remove any clothing or items.
- b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.
- NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.
- c. Close the washer lid.
- d. Do not add any detergent or other chemical to the washer when following this procedure.
- e. Select the cycle recommended for cleaning the inside of the washer.
- f. Press the START/PAUSE/UNLOCK LID/CANCEL button to start the cycle.
- NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/UNLOCK LID/ CANCEL once. After the cycle has stopped, run a Rinse/ Spin cycle to rinse bleach from washer.
Description of Clean Washer Cycle Operation:
- This cycle will fill to a water level higher than in normal wash cycles to provide rinsing at a level above the water line for normal wash cycle.
- During this cycle, there will be some agitation and spinning to increase the removal of soils.
After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may find some residue buildup in the washer's dispensers. To remove residue from the dispensers, wipe them with an affresh® Machine Cleaning Wipe or a damp cloth and towel dry either before or after you run the Clean Washer cycle. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use an affresh® Machine Cleaning Wipe, a soft, damp cloth, or a sponge to wipe away any spills. Use an affresh® Machine Cleaning Wipe or only mild soaps or cleaners when cleaning external washer surfaces.
IMPORTANT: To avoid damaging the washer's finish, do not use abrasive products.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Some water may stay in hoses, and freezing can damage washer. If storing or moving during freezing weather, winterize your washer.
To winterize washer:
- Shut off both water faucets; disconnect and drain water inlet hoses.
- Put 1 quart (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.
- Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
- Shut off both water faucets. Disconnect and drain water inlet hoses.
- If washer will be moved during freezing weather, follow "Winter Storage Care" directions before moving.
- Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
- Unplug power cord.
- Place inlet hoses and drain hose inside washer basket.
- Drape power cord over edge and into washer basket.
- Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:
- Unplug or disconnect power to washer.
- Turn off water supply to washer to avoid flooding due to water-pressure surge.
Troubleshooting
First try the solutions suggested here or visit our website at amanacanada.ca for assistance and to possibly avoid a service call.
| If you experience | Possible Causes | Solution | |
|---|---|---|---|
| Vibration or Off-Balance Check the following for proper installation or see "Using Your Washer" section | Feet may not be in contact with the floor. | Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. | |
| Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in Installation Instructions. | ||
| Load could be unbalanced. | Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer. Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Bulky/Sheets cycle for oversized, non-absorbent items such as jackets and small comforters. See "Cycle Guide." See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide. | ||
| Noises Clicking or metallic noises | Objects caught in washer drain system. | Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as snaps, buckles, or zippers touch against the basket. | |
| Gurgling or humming | Washer may be draining water. | It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain/Spin cycles. | |
| Humming | Load sensing may be occurring. | You may hear the hum of the sensing spins after you have started the washer. This is normal. | |
| Whirring | Basket deceleration may be occurring. | You may hear the whirring sound of the basket decelerating. This is normal. | |
| Water Leaks Check the following for proper installation: | Washer not level. | Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed. | |
| Fill hoses not attached tightly. | Tighten fill hose connection. | ||
| Fill hose washers. | Make sure all four fill hose flat washers are properly seated. | ||
| Drain hose connection. | Pull drain hose from washer cabinet and properly secure it to drain pipe or laundry tub. Do not place tape over drain opening. | ||
| Check household plumbing for leaks or clogged sink or drain. | Water can back up out of a clogged sink or drain pipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets). | ||
| Washer not loaded as recommended. | Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. | ||
| Washer not performing as expected | Not enough water in washer | Load not completely covered in water. | This is normal operation for a high efficiency washer. If the Water Level knob is set to Auto Sensing, the load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. Use Bulky/Sheets cycle for higher water fill, or set Water Level knob to Deep Water Wash setting. See "What's Under the Lid" and "Cycle Guide" to match your load with the best cycle. IMPORTANT: Do not add more water to washer. Adding water results in less effective cleaning. Run Clean Washer with affresh® cycle to optimize the water level and wash performance due to soil buildup in washer basket. |
| Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) | Check for proper water supply. | Both hoses must be attached and have water flowing to inlet valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged. Check inlet hoses for any kinks, which can restrict water flow. | |
| Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) (cont.) | Check proper electrical supply. | Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. | |
| Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately) (cont.) | Normal washer operation. | Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. | |
| Washer may be tightly packed. | Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START/PAUSE/UNLOCK LID/CANCEL. Do not add more than one or two additional items after cycle has started to avoid tightly packing or unbalancing. | ||
| Washer not draining/ spinning, loads are still wet, or final spin light remains on (indicating that the washer was unable to pump out water within 10 minutes) | Small items may have been caught in pump or between basket and tub, which can slow draining. | Empty pockets and use garment bags for small items. | |
| Using a cycle with a low spin speed. | Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket. | ||
| The washer may be tightly packed or unbalanced. | Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain/ Spin cycle to remove excess water. See "Using Your Washer" for loading recommendations. | ||
| Check plumbing for correct drain hose installation. Drain hose extends into standpipe further than 4.5" (114 mm). | Check drain hose for proper installation. Use drain hose form and securely attach to drain pipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. | ||
| Too much detergent causing suds to slow or stop draining and spinning. | Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent. | ||
| Dry spots on load after cycle | High speed spins extract more moisture than traditional top-load washers. | The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. | |
| Washer may be tightly packed. | Use Bulky/Sheets cycle for higher water fill, or set Water Level knob to Deep Water Wash setting. See "Cycle Guide" to match your load with the best cycle. | ||
| Added extra garments to the load after the sensing/fill phase. | Add only one or two additional garments after washer has started. | ||
| Incorrect or wrong wash or rinse temperatures | Check for proper water supply. | Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet and have both hot and cold water flowing to inlet valve. Check that inlet valve screens have not become clogged. Remove any kinks in hoses. | |
| Energy saving controlled wash temperatures. | This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. | ||
| Load not rinsed | Check for proper water supply. | Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. | |
| Not using HE detergent or using too much HE detergent. | The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level. | ||
| Washer not loaded as recommended. | The washer is less efficient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. | ||
| Fabric damage | Sharp items were in pockets during wash cycle. | Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. | |
| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | ||
| Items may have been damaged before washing. | Mend rips and broken threads in seams before washing. | ||
| Fabric damage can occur if load is tightly packed. | Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Use Bulky/Sheets cycle for higher water fill, or set Water Level knob to Deep Water Wash setting. See "What's Under the Lid" and "Cycle Guide" to match your load with the best cycle. Add only one or two additional garments after washer has started. | ||
| Liquid chlorine bleach may have been added incorrectly. | Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. Do not place load items on top of bleach dispenser when loading and unloading washer. | ||
| Garment care instructions may not have been followed. | Always read and follow garment manufacturer's care label instructions. See the "Cycle Guide" to match your load with the best cycle. | ||
| Odors | Monthly maintenance not done as recommended. | See "Washer Care" in "Washer Maintenance." Unload washer as soon as cycle is complete. | |
| Using too much detergent. | Be sure to measure correctly. Always follow the manufacturer's directions. See "Washer Care" section. | ||
| Lid Locked light is flashing | The lid is not closed. | Close the lid. The washer will not start with the lid open. | |
| A cycle was stopped or paused using the Start/Pause/Unlock Lid/ Cancel button. | The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics. | ||
| Single-dose laundry packet not dissolving | Adding laundry packet incorrectly. | Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer's instructions to avoid damage to your garments. | |
| Washer pumps out water before finishing cycle | Lid is left open for more than 10 minutes. | Make sure lid is closed before starting a cycle and/or during prewash (soak). |
Warranty
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Amana, Admiral, Estate, Inglis, or Roper brands of Whirlpool Corporation or Whirlpool Canada LP (hereafter "Whirlpool") will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a company designated by Whirlpool to service Amana, Admiral, Estate, Inglis, or Roper brand appliances. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
- Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.
- Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
- Service calls to repair or replace appliance light bulbs, air filters, or water filters. Consumable parts are excluded from warranty coverage.
- Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by Whirlpool.
- Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
- Pick up and delivery. This major appliance is intended to be repaired in your home.
- Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
- Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized company designated by Whirlpool to service Amana, Admiral, Estate, Inglis, or Roper brands is not available.
- The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with Whirlpool's published installation instructions.
- Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered, or cannot be easily determined.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
If outside the 50 United States and Canada, contact your authorized Whirlpool, Amana, Admiral, Estate, Inglis, or Roper dealer to determine if another warranty applies.
If you think you need repair service, first see the "Troubleshooting" section of the Use & Care Guide. If you are unable to resolve the problem after checking "Troubleshooting," additional help can be found by checking the "Assistance or Service" section or by calling the following numbers for assistance: In the U.S.A., call 800-843-0304 for Amana brand products; 800-688-9920 for Admiral brand products; 800-253-1301 for Estate brand products, or 800-447-6737 for Roper brand products. For assistance In Canada, call: 800-807-6777 for Amana, Admiral, Estate, Inglis, or Roper brand products.
Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service. Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.
Dealer name: _____________________________________________ Address: __________________________________________________ Phone number: ____________________________________________ Model number: ____________________________________________ Serial number: ____________________________________________ Purchase date: ____________________________________________
Assistance or Service
Before calling for assistance or service, please check "Troubleshooting" or visit www.whirlpool.com/owners. It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts or to order accessories
We recommend that you use only FSP® Factory Specified Parts. These parts will fit right and work right because they are made with the same precision used to build every new Amana, Admiral, Estate, Inglis, or Roper brands of Whirlpool Corporation or Whirlpool Canada LP appliance.
To locate FSP® replacement parts, assistance in your area, or accessories:
In the U.S.A.
- Whirlpool Corporation Customer eXperience Center
- 800-843-0304 for Amana, 800-688-9920 for Admiral, 800-253-1301 for Estate, or 800-447-6737 for Roper
- 800-442-9991 (Accessories)
- www.whirlpool.com/accessories
In the U.S.A. and Canada
- Features and specifications on our full line of appliances.
- Installation information.
- Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
You can write with any questions or concerns at:
- Whirlpool Corporation Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Whirlpool Canada LP
- Customer eXperience Centre
- 800-807-6777 for Amana, Admiral, Estate, Inglis, & Roper
- www.whirlpoolappliances.ca
Use and maintenance procedures. Accessory and repair parts sales. Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States and Canada.
Customer eXperience Centre Whirlpool Canada LP Unit 200-6750 Century Ave Mississauga, Ontario L5N 0B7
or call your nearest designated service center or refer to your Yellow Pages telephone directory.
ASSISTANCE OU SERVICE
Avant de faire un appel pour assistance ou service, veuillez vérifier la section "Dépannage" ou consulter www.whirlpool.ca/owners. Cette vérification peut vous faire économiser le coût d'une visite de réparation. Si vous avez encore besoin d'aide, suivre les instructions ci-dessous.
Lors d'un appel, veuillez connaître la date d'achat et les numéros au complet de modèle et de série de votre appareil. Ces renseignements nous aideront à mieux répondre à votre demande.
Si vous avez besoin de pièces de rechange ou pour commander des accessoires
Si vous avez besoin de commander des pièces de rechange ou des accessoires, nous vous recommandons d'utiliser seulement des pièces FSP® spécifiées par l'usine. Ces pièces conviendront et fonctionneront bien parce qu'elles sont fabriquées avec la même précision que celle utilisée dans la fabrication de chaque nouvel appareil de marque Amana, Admiral, Estate, Inglis, ou Roper de Whirlpool Corporation ou Whirlpool Canada LP. Pour localiser des pièces de rechange FSP® ou des accessoires ou pour obtenir de l'aide dans votre région : Pour trouver des pièces de rechange FSP®, de l'aide ou des accessoires dans votre région : Whirlpool Canada LP Centre pour l'expérience de la clientèle 800-807-6777 www.whirlpoolappliances.ca ou contacter votre centre de réparation désigné le plus proche, ou encore consulter les Pages Jaunes.
Nos consultants fournissent l'assistance pour : Procédés d'utilisation et d'entretien. Vente d'accessoires et de pièces de rechange. Les références aux concessionnaires, compagnies de service de réparation et distributeurs de pièces de rechange locaux. Les techniciens de service désignés par Whirlpool sont formés pour remplir la garantie des produits et fournir un service après la garantie, partout au Canada.
Pour plus d'assistance Vous pouvez nous soumettre toute question ou problème en écrivant à l'adresse ci-dessous : Centre pour l'expérience de la clientèle Whirlpool Canada LP Unit 200-6750 Century Ave Mississauga, Ontario L5N 0B7 Dans votre correspondance, veuillez indiquer un numéro de téléphone où on peut vous joindre dans la journée.
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