meross

Package Contents

The package for the Meross Smart Garage Door Opener includes:

• 1 x Smart Garage Door Opener
• 1 x USB Adapter and Cable
• 4 x Screws
• 1 x Test Wire
• 1 x Cable (23-feet or 7m door sensor cable and 11.9-inch or 30cm signal control cable)
• 1 x Double-sided Adhesive Tapes
• 1 x Cable Tie

If any part is missing, please contact support@meross.com for assistance.

Installation Guide

Meross smart garage door opener is a companion device for your existing garage door opener, supporting up to 3 garage doors.

Step 1: Understanding the Principle

The device works by connecting to your existing garage door opener's control terminals and sensors.

Step 2: Download the Meross App

Download the Meross app from the App Store ?, Google Play ▶️, or Amazon Appstore ?️ and choose 'Smart Garage Door Opener' to begin.

Step 3: Power On the Device

Connect the device to power. Wait approximately 5 seconds until the status LED blinks amber and green, indicating it's ready for configuration.

Step 4: Connect to WiFi

Connect the device to your home WiFi network using the Meross app. Follow the app's wizard to select the number of garage doors you are setting up (Single Door, Two Single Doors, or Three Single Doors). This helps activate the correct ports automatically. You can adjust port activation later in the app.

Step 5: Connect the Sensor Cable

Connect the sensor cable to the activated port. Move the sensor to check if it is functional. If the sensor is not functional, contact support@meross.com.

Step 6: Mount the Sensors

Find a suitable position on the garage door to mount the sensors. Ensure the distance between the two sensor parts is less than 1 inch when the garage door is closed, and they are well separated when the garage door is open. You can use the included double-sided adhesive tapes or screws for sensor fixation.

Step 7: Connect the Signal Control Cable

Power OFF both your existing garage door opener and the Meross smart device. Connect the signal control cable to the two terminals that connect to the wall button. The wire order does not matter.

Step 8: Deploy the Device

It is recommended to deploy the device on top of your existing garage door opener. If you have three single doors, place the device on the middle door opener. Use the provided double-sided adhesive tapes for fixation if necessary.

Step 9: Setup for Multiple Doors

If you have two or three single doors, repeat steps 5 through 8 for each additional door. An additional garage door sensor kit is required for the second or third single door.

Step 10: Final Power On

Power on both your existing garage door opener and the Meross smart garage door opener. The smart device will automatically reconnect to the Meross cloud service. Congratulations, you have completed all installation steps!

LED and Button Rules

Status LED

• Solid amber: Initialization, Reset, or Firmware upgrading mode.
• Flashing amber and green slowly: Configuration mode.
• Flashing green rapidly: Wi-Fi connecting mode.
• Solid green: Successfully connected.
• Solid red: No internet connection.
• Flashing amber once: Sensors connected or disconnected (Door close or open detected).
• Off: Power OFF.

Reset Button

Hold the Reset Button for 5 seconds to enter Wi-Fi configuration mode.

How to Use

1. General Settings

In the Meross app's 'Device Settings', you can:

• Port 1/2/3: Activate/inactivate doors and configure individual garage settings.
• LED: Turn the device's LED indicator on or off.
• User manual: Access the full user manual.

2. Port Settings

In the 'Port Settings' section of the app, you can:

• Garage door name: Change the name of your garage door.
• Garage door status: Activate or inactivate this garage door.
• Operation history: Check the operation history for this garage door.

Door Notification Settings

Configure notifications for your garage door activity:

• Open: Receive a notification each time your garage door opens.
• Close: Receive a notification each time your garage door closes.
• Overtime reminder: Get notified if the garage door has been open for 10-60 minutes.
• Overnight reminder: Receive a notification if the garage door is still open after a specific time (e.g., 11:00 PM).

Auto Close & Advance Settings

Customize automatic closing and other advanced features:

• Overtime close: The door automatically closes after being open for a set period.
• Fixed time close: The door automatically closes if it remains open after a specific time.
• Opening time: Set the proper time duration for your garage door opener, used as a timeout parameter to confirm the garage status.
• Trigger Duration: Adjust this if the app cannot fully close or open your garage door; it should match the time you press the garage wall button.
• Closing alarm: An audible alarm sounds when the door is closing.

3. Voice Control

Control your garage door using voice commands with compatible assistants.

Amazon Alexa

Choose the "Meross" skill. Supported commands include:

• "Hi Alexa, open/close my garage."
• "Hi Alexa, lock/unlock my garage."
• "Hi Alexa, is my garage locked/closed?"

Note: Replace "garage" with the actual name you set for your garage door in the Meross app. Amazon Alexa supports Security Code, which can be enabled via the Amazon Alexa app.

Google Assistant

Choose the "meross" action. Supported commands include:

• "Hey Google, open/close garage door."
• "Can I have your security code?"
• "Hey Google, is garage door opened/closed?"

Note: Replace "garage door" with the actual name you set for your garage door. A PIN code may be required by Google for security.

4. Widgets

Widgets provide quick access to your Meross devices and Scenes. To enable them, go to Account -> Widget to add shortcuts first, then follow the steps below on your smartphone.

For iPhones:

1. Swipe to the right on your Home or Lock screen.
2. Scroll down to the bottom of your widget list and tap 'Edit'.
3. Scroll down to find Meross and add it.

For Android smartphones:

1. On the home screen, tap and hold on an available space.
2. Tap 'Widgets', find the Meross widget, and add it.

FAQ

Meross strives to ensure your satisfaction. For any questions about the Smart Garage Door Opener, please contact support@meross.com.

1. Is Meross MSG100 compatible with my garage door opener? Do I need accessory?

Visit www.meross.com/compatibility and choose your brand/model. If your model is not listed or requires an accessory, please email support@meross.com with the following information:

• (1) Your order ID.
• (2) Learn button color of your garage door opener.
• (3) Your opener brand and model.
• (4) An address for accessory shipment.

2. Why can I open or close my garage door, but the Meross app shows the wrong status?

This is likely due to the sensor not being well installed or being defective. Try these troubleshooting steps:

• Manually move the two sensor parts close (less than 1/4 inch apart) or separate them to check if the Meross app updates the status correctly.
• Ensure the sensor cables are well connected to the smart device. If the sensor wire is disconnected, the device will show the door as open. To test, you can short the two pins in the red connector; the device should then indicate the door is closed.

3. What shall I do when my Meross app is unable to control the added smart garage door opener?

Please check the following:

• Verify your main WiFi's internet connection is stable.
• Ensure the main WiFi's password has not been changed.
• Try factory resetting the device and reconfiguring its WiFi connection.

Warranty

Meross products are covered by a 12-month limited warranty from the date of original purchase. If any problems occur, please contact support@meross.com for help.

Meross can only provide aftersales service for products sold by Meross or its authorized retailers and distributors.

Support and Certifications

For support, please contact:

Email: support@meross.com ?
Website: www.meross.com ?

Made in China.

Certifications: LANDBELL ROHS Green Product, CE, FCC, IC, Wi-Fi Certified, ETL Listed by Intertek.