Eaton xStorage BESS Services
Battery Energy Storage System (BESS) Services
Purchasing a battery energy storage system (BESS) is an investment in your business or organization. This document outlines the service and support Eaton offers to help you maximize the value and longevity of your xStorage system.
Why should you invest in proper maintenance of your xStorage?
Studies show that BESSs receiving routine preventive maintenance are more reliable than those receiving no preventive maintenance.
? Time and material repair costs can be expensive.
? Non-contracted response times can be in excess of five days.
Why choose Eaton?
A key component of any service plan is the peace of mind knowing Eaton will be there for what you need, when you need it, regardless of the time of day or issue. In addition to providing highly trained technicians, Eaton-contracted customers also have access to a host of additional resources, including:
Deep support structure
- Dedicated team of professionals: Round-the-clock access to power experts.
- Extensive technical knowledge: Expertise in power, electrical engineering, software, connectivity, batteries, and UPS products.
- Service delivery: Priority scheduling for emergency calls and other services for contracted customers.
Highly skilled technicians
Eaton's extensive network of factory-trained field technicians across the U.S. receive ongoing product training and certification, enabling them to deliver advanced troubleshooting and reduced downtime.
Committed to exceptional uptime support
Dependable power protection
Trustworthy advice and recommendations
[Illustration: White Eaton service van branded with "Eaton xStorage BESS services"]
xStorage Service Plans
Eaton offers various service plans to meet your needs:
- Limited Factory Warranty (system): 3-year parts, 1-year onsite labor from startup.
- Limited Factory Warranty (batteries only): 10-year parts, 1-year onsite labor from startup.
- Extended Warranty/SPP (system): 1- or 2-year extension options.
Eaton Service Plans Comparison
| Eaton Service Plans | PowerTrust | PowerTrust Value | Flex |
|---|---|---|---|
| Parts and labor—power conversion system (PCS) | ✔️ | ✔️ | □ |
| Parts and labor—batteries | ✔️ | ✔️ | □ |
| 8x5 onsite corrective maintenance | ✔️ | ✔️ | □ |
| 24x7 onsite corrective maintenance | □ | □ | ✔️ |
| Next business day response | □ | □ | ✔️ |
| Best effort response | ✔️ | ✔️ | □ |
| 8x5 PM (PCS) | 1 per year | 1 per year | □ |
| 24x7 PM (PCS) | 1 per year | 1 per year | □ |
| Battery PM | □ | □ | ✔️ |
| Remote monitoring (pending as a service) | ✔️ | ✔️ | ✔️ |
| Discounted spare parts and kits | 30% | 30% | □ |
Note: Some plans include options for preventive maintenance (PM) frequency. For example, "Option for 2 per year; additional PMs may be purchased separately."
Legend: ✔️ Included feature, □ Optional feature
For more information, visit Eaton.com/xStorageBESS.
