ARRIS NVG568LX/HLX and NVG578LX/LX1/HLX Gateway Quick Start Guide

Introduction

This Quick Start Guide is used to install, configure, and perform basic troubleshooting for the NVG578LX/NVG578LX1/NVG578HLX and NVG568LX/NVG568HLX gateways.

Safety Information

MPE/SAR/RF Exposure Information: This device complies with FCC OET bulletin 65 and Council Recommendation 1999/519/EC RF exposure requirements. Maintain at least 37 cm (15 inches) separation between the device's antennas and all persons during operation. No modifications to the antenna or device are permitted.

AC Adapter: Use only the provided ARRIS Direct Plug-In AC adapter (Class 2 or LPS, output 12V 3A). Do not use in high moisture environments, with wet hands/feet, or in locations with restricted airflow. Ensure proper power source connection.

Telecommunication Cord: Use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.

Internal Telephone Ports (VoIP): Equipment connected to these ports must be UL Listed and connections made according to Article 800 of the NEC.

Repairs: Do not attempt to service, adjust, or repair this equipment. Contact your local ARRIS distributor or service provider for assistance. Failure to do so may void the product warranty.

Location - Electrical Considerations: Avoid using the product near water (bathtubs, sinks, wet basements, pools) or during electrical storms. Avoid locations near appliances causing voltage fluctuations or electrical noise.

Location - Environmental Considerations: Do not plug the adapter into an outdoor outlet or operate the gateway outdoors. It is not waterproof or dustproof. Avoid high heat, dust, humidity, moisture, or caustic chemicals. Keep away from direct sunlight and heat sources. Do not use if the cord is damaged. Replace the unit if damaged or exposed to excess moisture.

Class 1 Laser Product: Viewing laser output with optical instruments within 100 mm may pose an eye hazard. Ensure all active fibers in the network are properly terminated.

Powering and Initial Cabling

Press the On/Off button on the back of the gateway. The Power indicator will flash GREEN during boot-up and turn solid GREEN when operational. During normal operation, the Broadband, WAN, Wi-Fi, and Voice indicators will initially be off, then light solid GREEN as services become active.

Broadband: Follow instructions from your Service Provider.

Digital Phone Service: Connect an RJ-11 phone cable to a Phone Line port on the gateway and the other end to a phone or fax machine.

LAN Ethernet: Connect an RJ-45 Ethernet cable from the gateway's Ethernet port to a computer's Ethernet port.

USB Port: Connect a USB cable from the gateway's USB port to your device.

Configuring Your Gateway

1. Add a wireless device to the gateway: Scan the QR code on the gateway with your phone or tablet. Follow steps 3 and 4 to access the Web Management Interface. If the QR code cannot be scanned, use the Wi-Fi name and password from the gateway's label.
2. Add a wired device to the gateway: Connect an Ethernet cable from your device (PC, laptop) to the gateway. Follow step 3 to access the Web Management Interface.
3. Access the Web Management Interface: Open a web browser and navigate to http://192.168.1.254. You will be prompted for the Device Access Code, found on the product label on the base of the gateway. Enter the code to make changes.
4. Change Wi-Fi Network Name/Password: In the Web Management Interface, navigate to the Wi-Fi section. Modify the SSID (network name) and/or password, then select Apply.
5. Disable the Wi-Fi Network: In the Wi-Fi section of the Web Management Interface, disable the Wi-Fi network and select Apply. Contact your service provider if they operate a community Wi-Fi service that might include your unit.

Gateway Positioning, Status Indicator Lights and Port Configuration

Proper positioning is essential for cooling. LEDs indicate port status:

NVG578LX/NVG578LX1 / NVG578HLX & NVG568LX/NVG568HLX Front Panel

• Power: On/Off button
• Broadband: Fiber (GPON)
• Phone Line: Phone Line ports
• WAN Ethernet port: WAN/LAN Ethernet port with LED support
• LAN Ethernet ports: LAN Ethernet ports with LED support
• USB port: USB port

LED Descriptions

Declaration of Conformity

FCC/ISED Compliance: This device complies with FCC Title 47 Part 15 and ISED Canada CAN ICES-3 (B)/NMB-3(B) and RSS-247. Operation is subject to two conditions: no harmful interference, and acceptance of received interference. High-power radars in specific bands may cause interference. Devices operating in the 5150-5250 MHz band are for indoor use only.

This equipment generates, uses, and can radiate radio frequency energy. If not installed and used correctly, it may cause harmful interference to radio communications. If interference occurs, try reorienting the antenna, increasing separation, connecting to a different circuit, or consulting a technician.

EU Declaration of Conformity: ARRIS declares this product complies with Directive 2014/53/EU. The full text is available at http://arris.force.com/consumers/ConsumerProductDOC_EU.

CommScope Legal Statements

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