ARRIS NVG568LX/HLX and NVG578LX/LX1/HLX Gateway Quick Start Guide
This guide provides essential information for installing, configuring, and performing basic troubleshooting for the ARRIS NVG568LX/HLX and NVG578LX/LX1/NVG578HLX gateways.
Safety and Compliance Information
RF Exposure Information
This device has been verified for RF exposure and complies with FCC OET bulletin 65 and Council Recommendation 1999/519/EC. It meets FCC and ISED radiation exposure limits for uncontrolled environments. A minimum separation distance of 37 cm (15 inches) must be maintained between the radiating antennas and all persons during operation to meet FCC and ISED RF exposure guidelines. No modifications to the antenna or device are permitted, as they could lead to exceeding RF exposure requirements. This device must not be co-located or operated with any other antenna or radio transmitter. Using controls, adjustments, or procedures other than those specified herein may result in hazardous radiation exposure.
French Summary: Cet appareil répond aux directives d'exposition RF FCC OET-65 et Recommandation du Conseil 1999/519/EC. Une séparation de 37 cm ou plus doit être maintenue entre l'appareil et les personnes lors du fonctionnement. Aucune modification de l'antenne ou de l'appareil n'est autorisée.
General Safety Guidelines
AC Adapter
This product is intended for use with a listed ARRIS Direct Plug-In AC adapter (Class 2 or LPS) with a 12V 3A output. Use only the provided adapter. Follow these guidelines: Do not use the adapter in high moisture environments. Never touch the adapter with wet hands or feet. Ensure adequate ventilation around the adapter, avoiding locations with restricted airflow. Connect the adapter to a proper power source, verifying voltage and grounding requirements on the product case or packaging.
French Summary: Utilisez uniquement l'adaptateur secteur ARRIS fourni (12V 3A, Classe 2 ou LPS). Ne pas utiliser dans un environnement humide ou avec les mains/pieds mouillés. Assurer une ventilation adéquate. Connecter à une source d'alimentation appropriée.
Telecommunication Cord
To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cords.
French Summary: Afin de réduire le risque d'incendie, utilisez uniquement un cordon téléphonique de calibre 26 AWG ou supérieur listé UL ou certifié CSA.
Internal Telephone Ports (VoIP)
Telecommunication equipment connected to internal telephone ports (e.g., "Phone Lines 1 & 2") should be UL Listed and connections made in accordance with Article 800 of the NEC.
French Summary: L'équipement téléphonique connecté aux ports VoIP doit être listé UL et installé conformément à l'Article 800 du NEC.
Repairs
Do not attempt any service, adjustments, or repairs on this equipment. Contact your local ARRIS distributor or service provider for assistance. Failure to comply may void the product warranty.
French Summary: N'essayez pas de réparer l'équipement. Contactez votre distributeur ARRIS local pour obtenir de l'aide. Le non-respect peut annuler la garantie.
Location Considerations
Electrical: Due to the risk of electrical shock or damage, do not use this product near water (e.g., bathtub, wash bowl, kitchen sink, laundry tub, wet basement, swimming pool). Avoid use during electrical storms. Avoid locations near electrical appliances or devices that cause excessive voltage fluctuations or emit electrical noise (e.g., air conditioners, neon signs, high-frequency security devices, electric motors).
Environmental: Do not plug the power adapter into an outdoor outlet or operate the gateway outdoors; it is not waterproof or dustproof and is for indoor use only. Damage from rain or dust may void your warranty. Do not use the gateway where there is high heat, dust, humidity, moisture, or caustic chemicals/oils. Keep the gateway away from direct sunlight and heat-radiating items (e.g., stove, motor). Do not use a damaged adapter cord. Replace the unit if it is damaged or exposed to excess moisture.
French Summary: Électrique : Ne pas utiliser près de l'eau ou pendant les orages. Éviter les appareils causant des fluctuations de tension ou du bruit électrique. Environnemental : Ne pas utiliser à l'extérieur ou dans des environnements poussiéreux/chauds/humides. Tenir à l'écart de la lumière directe du soleil et des sources de chaleur. Ne pas utiliser un cordon adaptateur endommagé.
Class 1 Laser Product
DANGER: Viewing the laser output with certain optical instruments (e.g., eye loupes, magnifiers, microscopes) within 100 mm may pose an eye hazard. Ensure proper termination of all active fibers in the network. Complies with 21 CFR 1040.10 and 1040.11, except for conformance with IEC 60825-1 Ed. 3.
French Summary: DANGER : La visualisation de la sortie laser avec des instruments optiques à moins de 100 mm peut présenter un risque pour les yeux. Assurez-vous que toutes les fibres actives sont correctement terminées.
Regulatory Information
RF Maximum Output Power
| Frequency Band (GHz) | Maximum RF Power (dBm) |
|---|---|
| 2.41 to 2.48 | 20 |
| 5.15 to 5.35* | 30 |
| 5.47 to 5.725 | 30 |
*The 5150-5350 MHz band is limited to indoor use only in specified countries (BE, BG, CK, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, and UK).
FCC/ISED Compliance
This device complies with FCC Title 47 Part 15 and ISED Canada regulations (CAN ICES-3 (B)/NMB-3(B) and RSS-247). Operation is subject to two conditions: (1) it must not cause harmful interference, and (2) it must accept any interference received, including that which may cause undesired operation. Users should be aware that high-power radars are primary users of the 5250-5350 MHz and 5470-5725 MHz bands and may cause interference or damage. The device for operation in the 5150-5250 MHz band is for indoor use only to reduce potential interference to co-channel mobile satellite systems.
French Summary: Cet appareil est conforme aux réglementations FCC Partie 15 et ISED Canada. L'exploitation est soumise à des conditions empêchant les interférences nuisibles.
EU Declaration of Conformity
ARRIS declares that this product complies with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: http://arris.force.com/consumers/ConsumerProductDOC_EU
Getting Started
Introduction
This Quick Start Guide is designed to help you install, configure, and perform basic troubleshooting for your ARRIS NVG578LX/NVG578LX1/NVG578HLX and NVG568LX/NVG568HLX gateways.
Installation and Setup
Power Supply Installation
Connect the power supply cord to the Power In connector on the gateway and plug the other end into an appropriate electrical outlet.
Product Ventilation
The gateway is intended for residential use. Position it vertically, ensuring at least two inches (2") of clearance on all sides except the bottom for proper cooling. The operating temperature range is 32° - 104°F (0° - 40°C).
Gateway Positioning, Status Indicator Lights, and Port Configuration
Proper positioning is essential for cooling. Colored LEDs on the gateway indicate the status of various port activities.
Front Panel Description (All Models)
The front panel typically features indicators for Power, Broadband, WAN, Wi-Fi, and Voice, along with a WPS button.
Port Configuration Description
NVG578LX/NVG578LX1/NVG578HLX Models: Feature a Power In port, Fiber (GPON) input, Phone Line port, WAN Ethernet port, multiple LAN Ethernet ports, a USB port, an On/Off [power button], and a Reset [reset button].
NVG568LX/NVG568HLX Models: Feature a Power In port, Phone Line port, a combined WAN/LAN Ethernet port, multiple LAN Ethernet ports, a USB port, an On/Off [power button], and a Reset [reset button].
LED Descriptions
| LED | Status |
|---|---|
| Power | Solid Green: Device is powered. Flashing Green: Device is booting. Solid Red: Boot failure. Flashing Red: Factory reset detected (press and hold the recessed Reset Switch for 10+ seconds). Off: No power. |
| Broadband | Solid Green: Broadband connected. Solid Red: No IP address or authentication failed. |
| WAN | Solid Green: WAN connection active. Flashing Green: Acquiring connection. Solid Red: No broadband WAN connection on the line. |
| Wi-Fi | Solid Green: Wireless enabled (either radio). Flashing Yellow: Wi-Fi Protected Setup (WPS) is active. Flashing Red: WPS timeout or conflict. Solid Red: Wireless network failure. Off: Wireless disabled (both radios). |
| Voice | Solid Green: All phone lines registered and active. Flashing Green: A phone line is ringing or off-hook. Solid Red: All provisioned phone lines are provisioned but not SIP registered. Solid Yellow: Both lines of a two-line system are provisioned with one unregistered. Flashing Yellow: Two lines provisioned, one registered, one failed, or operational line ringing/off-hook (for two-line systems). Off: No phone services provisioned, or gateway power is off. |
| LAN/WAN Ethernet LEDs (on rear panel RJ-45 ports) | Solid Green: Port is active. Flashing Green: Traffic is passing on the line. Off: Port is not active. |
Powering and Initial Cabling
Press the On/Off [power button] on the back of the gateway. The Power indicator will flash GREEN during boot-up and turn SOLID GREEN when operational. Under normal operation during boot-up: Broadband, WAN, Wi-Fi, and Voice indicators will be off. The WAN indicator will flash GREEN, then turn SOLID GREEN upon connection. The Wi-Fi indicator will turn SOLID GREEN if wireless service is enabled. The Broadband indicator will turn SOLID GREEN for an active Internet connection. The Voice indicator will turn SOLID GREEN if digital phone service is active. Note: Initial setup may take several minutes to achieve service connectivity.
Broadband: Follow instructions provided by your Service Provider. If none are provided, contact your Service Provider.
Digital Phone Service: Connect an RJ-11 terminated phone cable to a Phone Line port on the back of the gateway and the other end to a phone or fax machine.
LAN Ethernet: Connect an RJ-45 terminated Ethernet cable from one of the gateway's Ethernet ports to the Ethernet port on a local computer.
USB Port: Connect a USB cable from the gateway's USB port to your device.
Configuring Your Gateway
1. Add a Wireless Device to the Gateway
To connect a wireless device, use your phone or tablet to scan the QR code on the side of the gateway. Follow steps 3 and 4 to access the Web Management Interface and make Wi-Fi changes. If unable to scan the QR code, locate the Wi-Fi name (SSID) and password on the gateway's label and enter this information manually into your device.
2. Add a Wired Device to the Gateway
To connect a wired device (e.g., PC, laptop), connect an Ethernet cable between your device and a gateway Ethernet port. Then, follow step 3 to access the Web Management Interface.
3. Access the Web Management Interface
Using a device connected to the gateway (from Step 1 or 2), open a web browser (e.g., Firefox, Chrome, Microsoft Edge) and type the address: http://192.168.1.254. You will see a web interface. If you attempt to change settings, you will be prompted for the Device Access Code, found on the product label on the base of the gateway. Enter the code and select "Continue" to make changes.
Description of Access Code Required Page: The "Access Code Required" page prompts the user to enter the Device Access Code, which is printed on the side or bottom of the gateway. It includes an input field for the code and a "Continue" button.
4. Make Changes to the Wi-Fi Network Name/Password
From the web interface (Step 3), navigate to the Wi-Fi section. Modify the SSID (network name) and/or password, then select "Apply" to save changes.
5. Disable the Wi-Fi Network
In the web interface, go to the Wi-Fi section. Disable the Wi-Fi network and select "Apply" to confirm.
Note: If your service provider offers a community Wi-Fi service that might include your unit, please contact them to disable this service.
Legal and Manufacturer Information
Trade Name: ARRIS
Responsible Party: ARRIS International plc.
Address: 3871 Lakefield Drive, Suwanee, GA 30024, United States
Phone: 1-866 362-7747
CommScope Legal Statements: © 2020 CommScope, Inc. All rights reserved. ARRIS and the ARRIS logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners. No part of this content may be reproduced or used to make derivative works without written permission from CommScope. CommScope reserves the right to revise content without notice. CommScope provides this content without warranty of any kind.
