AVMATRIX PTZ1271 Full HD PTZ Camera

1.1 Product Introduction

This section describes the physical interfaces and connections of the PTZ1271 camera.

1.1.1 Interface Instruction

The camera features several interfaces for control and connectivity. The diagram shows the following numbered components:

• 1. Camera Lens
• 2. Camera Base
• 3. Remote Controller Receiver
• 4. Bottom Dial Switch
• 5. Tripod Screw Hole
• 6. RS-232 Control Interface (input)
• 7. RS-232 Control Interface (output)
• 8. RS-485 Input (left +, right-)
• 9. Audio Input Interface
• 10. 3G-SDI Output
• 11. HDMI Output
• 12. 10/100M Network Interface
• 13. DC12V Power Input

1.1.2 RS-232 Interface

The camera supports RS-232 communication for control. This includes:

1. RS-232 Mini-DIN to RS232(DB9) cable: A diagram illustrates the connection between the camera's RS-232 IN port and a PC or Control Keyboard via a Mini-DIN to DB9 cable.
2. RS-232 Mini-DIN 8-pin port definition: A table details the pin assignments for the Mini-DIN connector (DTR, DSR, TXD, GND, RXD, IR OUT, NC).
3. RS232 (DB9) port definition: A table details the pin assignments for the DB9 connector (DCD, RXD, TXD, DTR, GND, DSR, RTS, CTS, RI).
4. VISCA networking: Describes VISCA networking, including a diagram showing a camera cascade connection method between Camera 1 and Camera 2 using RS-232 pins (DTR, DSR, TXD, GND, RXD, IR OUT, NC).

1.1.3 Dimension

Diagrams showing the physical dimensions of the camera from different angles (front, top, side, bottom) are provided. Key dimensions include lengths, widths, and mounting hole specifications (M3).

1.2 Main Features

1.2.1 Camera Performance

The PTZ1271 camera offers advanced functions and superior performance. Key features include:

• Advanced ISP Processing: Provides vivid images with depth, high resolution, and excellent color rendition. Supports H.265/H.264 encoding for fluent and clear motion video, even with limited bandwidth.
• Superb High-definition Image: Utilizes a 1/2.8 inch high-quality CMOS sensor, delivering resolutions up to 1920x1080 at 60 fps.
• Various Optical Zoom Lens: Available with 20X or 30X optical zoom lenses.
• Leading Auto Focus Technology: Employs an advanced auto-focus algorithm for fast, accurate, and stable focusing.
• Low Noise and High SNR: Features a Low Noise CMOS sensor for high Signal-to-Noise Ratio (SNR) in video output. Advanced 2D/3D noise reduction technology further enhances image sharpness.

1.2.2 Network Performance

The camera supports various network protocols and audio/video compression standards.

• Quiet PTZ: High-accuracy step driving motor mechanism ensures quiet and smooth pan/tilt/zoom movements.
• Multi-Format Video Outputs: Supports HDMI, 3G-SDI, and LAN interfaces. 3G-SDI allows for 100m transmission at 1080p60.
• Multiple Remote Controls: Offers IR and 2.4G wireless remote options. The 2.4G remote is unaffected by angle, distance, or IR interference and supports transparent transmission.
• Low-power Sleep Function: Supports low-power sleep/wake-up modes, consuming less than 500mW in sleep mode.
• Support Multiple Control Protocols: Compatible with ONVIF, VISCA over IP, VISCA, PELCO-D, and PELCO-P protocols, with automatic recognition. Supports VISCA control via IP port.
• RS-232 Cascade Function: Enables RS-232 cascading for convenient installation.
• 255 Presets Positions: Allows up to 255 preset positions (10 presets controllable via remote).
• Wide Application: Suitable for Tele-education, Lecture capture, Webcasting, Video conferencing, Tele-training, Tele-medicine, Interrogation, and Emergency command systems.

1.2.2 Network Performance

1. Audio Input Interface: Supports sampling frequencies of 16000, 32000, 44100, 48000 Hz and AAC, MP3, G.711A audio coding.
2. Multiple Audio/Video Compression: Supports H.264/H.265 video compression and AAC, MP3, G.711A audio compression. It can compress video up to 1920x1080 at 60 fps and 2-channel 1920x1080p at 30 fps.
3. Multiple Network Protocol: Supports ONVIF, RTSP, RTMP protocols, and RTMP push mode for easy integration with streaming media servers (Wowza, FMS).

2.1 Power on Initial Configuration

1. Power on: Connect the DC12V power supply adapter to the power supply socket.
2. Initial configuration: Upon powering on, the power indicator light will be on, and the remote control receiver light will blink. The camera head will move from bottom left to the bottom, then to the HOME position (intermediate position for both horizontal and vertical), and the camera module will stretch. Self-checking is finished when the remote control receiver light stops blinking.

Note: If Preset 0 is set, the camera will automatically move to Preset 0 after the power-on self-test is completed.

2.2 Video Output

Select the output mode according to the machine model:

1. Network output: Connect the camera to your computer using a network cable. Open a web browser, enter the camera's IP address (default: 192.168.5.163) in the address bar, navigate to the login page, and enter the username and password (default: "admin"). Finally, access the preview page to view the image. (Note: If you forget your username, password, or IP address, you can manually restore the defaults using a remote controller key combination: * #).
2. 3G-SDI output or DVI (HDMI) output: Connect the monitor to the corresponding video output interface to display the image.

2.3 Remote Controller

The remote controller provides access to various camera functions:

1. Standby Key: A long press of 3 seconds puts the camera into standby mode. Pressing again for 3 seconds initiates a self-test and returns the camera to the HOME position. (Note: If the power-on mode is set to Preset 0 and there is no operation for 12 seconds, the camera will automatically move to the specified preset position.)
2. Camera Address Selection: Selects the camera address to be controlled.
3. Number Key: Used to set or run presets 0-9.
4. *, # Key: Used in key combinations.
5. Focus Control Key:
   • Auto Focus: Enters auto focus mode.
   • Manual Focus: Switches the camera to manual focus mode. Use [focus +] or [focus -] to adjust focus.
6. Zoom Control Key: Use `ZOOM +` for lens zoom in (near) and `ZOOM -` for lens zoom out (far).
7. Set or Clear Preset key:
   • Set Preset: Press `SET PRESET` followed by a number key (0-9).
   • Clear Preset: Press `CLEAR PRESET` followed by a number key (0-9).
8. Pan/Tilt Control Key: Use the directional keys (Up, Down, Left, Right) to control pan and tilt. The `HOME` key returns the camera to the middle position or enters the next menu level.
9. BLC Control Key: Toggles Back Light Compensation (ON/OFF).
10. Menu Setting: Opens or closes the OSD menu. Press `MENU` to enter/exit the OSD menu or return to the previous menu.
11. Camera IR Remote Control Address Setting: Use key combinations to set camera addresses:
    • `*` + `#` + `F1`: Camera Address No. 1
    • `*` + `#` + `F2`: Camera Address No. 2
    • `*` + `#` + `F3`: Camera Address No. 3
    • `*` + `#` + `F4`: Camera Address No. 4
12. Key Combination Functions:
    • `#` + `#` + `#`: Clear all presets
    • `*` + `#` + `9`: Flip switch
    • `*` + `#` + `3`: Menu set to Chinese
    • `*` + `#` + `Manual`: Restore default user name, password, and IP address
    • `*` + `#` + `6`: Restore factory defaults
    • `*` + `#` + `Auto`: Enter into aging mode
    • `*` + `#` + `4`: Menu set to English
    • `#` + `#` + `0`: Switch video format to 1080P60
    • `#` + `#` + `1`: Switch video format to 1080P50
    • `#` + `#` + `2`: Switch video format to 1080I60
    • `#` + `#` + `3`: Switch video format to 1080I50
    • `#` + `#` + `4`: Switch video format to 720P60
    • `#` + `#` + `5`: Switch video format to 720P50
    • `#` + `#` + `6`: Switch video format to 1080P30
    • `#` + `#` + `7`: Switch video format to 1080P25
    • `#` + `#` + `8`: Switch video format to 720P30
    • `#` + `#` + `9`: Switch video format to 720P25

2.4 Applications

After initialization, the camera can receive and execute IR commands. Pressing a remote controller button will cause the indicator light to flash; releasing the button stops the flashing. Users can control pan/tilt/zoom, settings, and run preset positions via the IR remote controller.

Key Instruction:

1. “Press the key” refers to a click, not a long-press, unless specified.
2. For key combinations, press keys in sequence (e.g., `*` + `#` + `F1`).

1) Camera Selection

Select the camera address to control using the `CAMERA SELECT` buttons (1-4).

2) Pan/Tilt Control

Use the directional keys:

• Up: Press `[Up Arrow]`
• Down: Press `[Down Arrow]`
• Left: Press `[Left Arrow]`
• Right: Press `[Right Arrow]`
• To return to the middle position, press the `HOME` key.

Pressing and holding the directional keys will cause continuous pan/tilt movement, starting slowly and accelerating to the endpoint. Movement stops when the key is released.

3) Zoom Control

Use `ZOOM +` to zoom in and `ZOOM -` to zoom out. Holding the key zooms continuously until released.

4) Focus Control

Use `[focus+]` for near focus and `[focus-]` for far focus (valid in manual focus mode). Auto Focus and Manual Focus are supported. Holding the focus key continues the focus action until released.

5) BLC Setting

The `BLC ON/OFF` button controls Back Light Compensation.

6) Presets Setting, Running, Clearing

1. Preset setting: Press `SET PRESET`, then a number key (0-9) to set a preset position.
2. Preset Running: Press a number key (0-9) to run a preset position.
3. Preset clearing: Press `CLEAR PRESET`, then a number key (0-9) to clear a preset position. Pressing the `#` key three times cancels all presets.

7) Camera Remote Controller Address Setting

Use key combinations to set camera addresses:

• `*` + `#` + `F1`: Camera Address No. 1
• `*` + `#` + `F2`: Camera Address No. 2
• `*` + `#` + `F3`: Camera Address No. 3
• `*` + `#` + `F4`: Camera Address No. 4

2.5 MENU Settings

2.5.1 Main Menu

In normal working mode, press the `MENU` key to display the menu. Use the scroll arrow keys (`[Up Arrow]`, `[Down Arrow]`) to select items and `[Left Arrow]`, `[Right Arrow]` to change values. Press `MENU` to go back and `HOME` to confirm.

The menu includes options for Language, Setup, Camera, P/T/Z, Video Format, Version, and Restore Default.

2.5.2 System Setting

Navigate to `(Setup)` in the Main Menu and press `HOME` to access System Settings. Options include:

• Protocol: VISCA/Pelco-P/Pelco-D/Auto
• Visca Address: 1 (Range: 1-7)
• Visca Address Fix: OFF
• PELCO-P Address: 1 (Range: 1-255)
• PELCO-D Address: 0 (Range: 1-255)
• Baudrate: 9600 (Options: 2400/4800/9600/115200)
• Visca Address Fix: On/Off

2.5.3 Camera Setting

Navigate to `(CAMERA)` in the Main Menu and press `HOME` to access Camera Settings. Sub-menus include:

• Exposure: For exposure settings.
• Color: For color settings.
• Image: For image settings.
• Focus: For focus settings.
• Noise Reduction: For noise reduction settings.
• Style: For image style settings (Default, Normal, Clarity, Bright, Soft).

EXPOSURE SETTING

Within the Exposure menu:

• Mode: Auto, Manual, Shutter priority, Iris priority, Brightness priority.
• EV: On/Off (Auto mode only).
• Compensation Level: -7 to 7 (Auto mode with EV ON only).
• BLC: ON/OFF (Auto mode only).
• Anti-Flicker: OFF/50Hz/60Hz (Auto/Iris/Brightness priority modes).
• Gain Limit: 0-15 (Auto/Iris/Brightness priority modes).
• WDR: Off, 1-8.
• Shutter Priority: Various shutter speeds (e.g., 1/25, 1/30, ..., 1/10000) available in Manual and Shutter priority modes.
• IRIS Priority: Various aperture values (e.g., F11.0, F9.6, ..., F1.8) available in Manual and Iris priority modes.
• Brightness: 0-23 (Brightness priority mode only).

COLOR SETTING

Within the Color menu:

• WB Mode: Auto, 3000K, 3500K, ..., 7000K, Manual, One Push.
• RG Tuning: -10 to 10.
• BG Tuning: -10 to 10.
• Saturation: 60%, 70%, ..., 130%.
• Hue: 0-14.
• AWB Sensitivity: High/Middle/Low.

IMAGE

Within the Image menu:

• Brightness: 0-14.
• Contrast: 0-14.
• Sharpness: 0-15.
• Flip-H: On/Off.
• Flip-V: On/Off.
• B&W Mode: Color, Black/White.
• Gamma: Default, 0.47, 0.50, 0.52, 0.55.
• DZoom: On/Off.
• DCI: Off, 1-8.
• Low-light Mode: On/Off.

FOCUS

Within the Focus menu:

• Focus Mode: Auto, manual.
• AF-Zone: Up, middle, down.
• AF-Sensitivity: High, middle, low.

NOISE REDUCTION

Within the Noise Reduction menu:

• NR-2D: Auto, close, 1-7.
• NR-3D: OFF, 1-8.
• Dynamic Hot Pixel: OFF, 1-5.

2.5.4 P/T/Z

Navigate to `(P/T/Z)` in the Main Menu and press `HOME` to access P/T/Z settings:

• Speed by Zoom: On/Off. When zooming in, PT control speed may decrease.
• Zoom speed: 1-8 for remote controller zoom speed.
• Image Freezing: On/Off.
• Acc Curve: Fast/slow.
• Preset Speed: 1-10.

2.5.5 Video Format

Navigate to `(Video Format)` in the Main Menu and press `HOME`. Available formats include:

• 1080P60, 1080P50, 1080I60, 1080I50, 1080P30, 1080P25,
• 720P60, 720P50, 720P30, 720P25,
• 1080P59.94, 1080I59.94, 1080P29.97, 720P59.94, 720P29.97.

Exit the menu after modifying parameters to save settings upon power off.

2.5.6 Version

Navigate to `(VERSION)` in the Main Menu and press `HOME` to view version information:

• MCU Version: V3.2.0 (2015-12-18)
• Camera Version: V1.0.7 (2022-11-10)
• AF Version: V4.0.6 (2021-12-16)

This information is for reference only and cannot be modified.

2.5.7 Restore Default

Navigate to `(RESTORE DEFAULT)` in the Main Menu and press `HOME`. Select 'yes' or 'no' to restore factory defaults. Note: Restoring defaults may reset camera addresses to 1 if they were previously changed.

3.1 Connecting Mode

Direct connection: Connect the camera and computer using a network cable.

Internet connection mode: Connect the camera to the Internet via a Router or Switch. Users can then log in using a web browser.

Note: Avoid placing power and network cables where they can be easily touched to prevent signal instability and video quality degradation.

The computer must be on the same network segment as the camera's IP address. For example, if the camera's default IP is 192.168.5.163, segment 5 must be added to the computer's network configuration.

Steps for IP Configuration:

1. Open the "Local Area Connection Properties" window on your computer.
2. Select "Internet protocol version 4 (TCP/IPv4)".
3. Click "Properties" or double-click to open the "Internet Protocol Version 4 (TCP/IPv4) Properties" window.
4. Select "Advanced" to enter "Advanced TCP/IP Setting".
5. Add the IP address and subnet mask. Click "Confirm" to save.

Note: The IP address being added must not conflict with existing addresses on other devices.

To verify the network segment addition, open the Command Prompt (cmd) and type `ping 192.168.5.26` (or the relevant IP). A successful reply indicates the segment is added correctly.

To verify network connection after camera self-check, open Command Prompt and type `ping 192.168.5.163` (the default IP). A normal network connection will show successful replies.

3.2 IE Log In

3.2.1 Web Client

Web Client Login: Enter the camera's IP address (default 192.168.5.163) into a web browser's address bar and click Enter. Users can log in as an administrator (default: admin/admin) or a normal user (default: user1/user1 or user2/user2).

• Administrator login: Allows preview, playback, configuration, and cancellation.
• Normal user login: Allows preview, playback, and cancellation, but not configuration.

Note: Supported browsers include IE, 360 browser, and other conventional browsers.

3.2.2 Preview

After logging in, the video preview interface is displayed. Users can control PTZ, zoom, focus, sound, set presets, run, delete, and perform other operations.

3.2.3 Configuration

Click "Configuration" to access device parameter settings. Options include:

• Audio configuration: Settings for audio compression format, sampling frequency, sampling precision, and code rate.
• Video configure: Settings for video encoding, parameters, character overlapping, size, and video output.
• Network configure: Basic parameters, Ethernet, DNS, wireless network settings, GB28181, etc.
• System configure: Equipment properties, system time, user management, version update, reset, reboot settings.

Audio configuration

• Switch: Enable/disable audio.
• Compressing format: Set audio compression format (default MP3; optional AAC, G.711A). Device reboots upon change.
• Sampling frequency: Set sampling frequency (default 44100; optional 16000, 32000, 48000). Device reboots upon change.
• Sampling precision: Set sampling precision (default 16bits).
• Compressing code rate: Set audio compression code rate (default 64bits; optional 32, 48, 96, 128bits).

Note: After saving, a prompt "Enable has changed. Restart the device to take effect." will appear. Reboot the camera for settings to take effect.

Video Configuration

1. Video encoding:
   • Code stream: Select Main stream or secondary stream.
   • Compression Format: Set video compression format (default H.264; optional H.265). Save and reboot required.
   • Profile: Profile Mode Setting (Default HP, BP, MP).
   • Video Size: Set resolution (Main stream default 1920*1080; optional 1280*720, 640*480. Secondary stream default 320*180; optional 320*240, 640*360, 640*480, 1280*720, 1920*1080). Save and reboot required.
   • Stream Rate control: Set rate control mode (default variable bit rate). Save and reboot required.
   • Image Quality: Set image quality (best, better, good, bad, worse, worst) when using variable bit rate.
   • Rate (Kb/s): Set video bit rate (Main stream default 4096Kb/s; Secondary stream default 2048Kb/s).
   • Frame rate (F/S): Set frame rate (Primary/secondary stream default 25F/S; Primary 5-60F/S, Secondary 5-30F/S).
   • Key frame interval: Set key frame interval (Primary/secondary stream default 75F; Primary 1-300F, Secondary 1-150F).
   • Stream Name: Customize stream name for RTSP/RTMP (Main Stream: live/av0, Sub stream: live/av1).

   Click "Save" to confirm. Settings take effect upon display of "saved successfully".

2. Stream release: Switch to turn main/secondary stream on/off. Protocol: RTMP. Host Port: default 1935.

RTP broadcasting

• Main/Sub Stream: On/off.
• Protocol: RTP or TS.
• Address: Default 224.1.2.3.
• Port: Main Stream default 4000, Sub Stream default 4002.

Video parameters

• (a) Focus: Set Focus Mode (Auto, manual, onepush), Focus Range (middle, upper, lower), and Focus Sensitivity (low, high, medium).
• (b) Exposure: Set Exposure Mode (auto, manual, shutter priority, aperture priority, brightness priority), Exposure Compensation (active when auto, default off), Exposure Compensation Value (0, -7 to 7), BLC (back light compensation, default off), Anti-flicker (50Hz, closed, 60Hz), Gain limit (0-15), Dynamic range (5, 0-8), Shutter speed (various speeds), Aperture value (various F-stops).
• Brightness: 0-23 (brightness priority mode).
• (c) Color: Set White balance modes (auto, VAR, manual, one-push), Saturation (default 80%), Auto white balance Sensitivity (low, high, medium), Chroma (7, 0-14), Color Temperature (High, low, middle), Red Gain, Blue Gain.
• (d) Image: Set Brightness (6, 0-14), Contrast (8, 0-14), Sharpness (7, 0-15), Black and white mode (color, black/white), Gamma (default, 0.45, 0.50, 0.52, 0.55), Flip Horizontal (Off, On), Flip Vertical (Off, On), Low-Light Mode (Off, On).
• (e) Noise reduction: Set 2D Noise Reduction (3, 1-7, Auto, Off), 3D Noise Reduction (5, 1-8, Off), Dynamic dead pixel correction (Off, 1-8).
• (f) Style: Set style (Default, Meeting, Clarity, Bright, Soft).
• Note: Click "Refresh" to apply video parameter changes.
• 5) Character-Overlapping: Set display of date/time, title, font colors, and moving characters.
• 6) Character size: Set character size for main and secondary streams.
• 7) Video output: Set video output format (e.g., 1080P60, 720P30).

3.2.5 Network Configuration

1) Network port

• Data port: Default 3000 (0-65535).
• Web Port: Default 80 (0-65535).
• Onvif Port: Default 2000 (0-65535).
• Soap Port: Default 1936 (0-65535).
• RTMP Port: Default 1935 (0-65535).
• RTSP Port: Default 554 (0-65535).
• Visca Port: Default 3001 (0-65535).

RTMP access examples: `rtmp://:1935/live/av0`.

2) Ethernet parameters

• DHCP: Enable/disable automatic IP acquisition.

3) IP Address Settings

• IP Address: Set IP address (default 192.168.5.163).
• Subnet Mask: Default 255.255.255.0.
• Default Gateway: Default 0.0.0.0.
• Physical Address: Read-only.

Save changes and reboot for IP settings to take effect. Prevent IP conflicts.

3) DNS parameters

• Preferred DNS server: Default 0.0.0.0.
• Alternate DNS server: Default 0.0.0.0.

4) GB28181

• Switch: Enable/disable GB28181.
• Time Synchronization: Enable/disable time synchronization.
• Stream Type: Main stream, secondary stream.
• Sign effective time: 3600 seconds (5-65535).
• Heartbeat time: 60 seconds (1-65535).
• Register ID: 34020000001320000001.
• Register User name: IPC.
• Register Password: 12345678.
• Equipment ownership, Administrative regions, Alarm Zone, Equipment installation address: User-configurable.
• Local SIP Port: 5060 (0-65535).
• GB28181 Server Address: IP address of the computer.
• Server SIP Port: 5060 (0-65535).
• Server ID: 34020000002000000001.

Save changes for settings to take effect.

3.2.6 System Configuration

1) Device properties

• Device Name: Set device name (default Camera1).
• Device ID: Default 1 (Read-Only).
• System Language: Set system language (default Simplified Chinese, English). Re-login required after changes.

2) System time

• Date Format: YYYY-MM-DD, MM-DD-YYYY, or DD-MM-YYYY.
• Date separator: '/', '.', or '-'.
• Time Zone: Default East eight districts.
• Time Type: 24 hours or 12 hours.
• Time setting: Computer time sync, NTP server sync, or manual.
• Computer Time: Enable computer synchronization.
• Update interval: NTP server update interval (default one day; 2-10 days).
• NTP server address or domain name: Default pool.ntp.org.
• NTP Server Port: Default 123.

Set time manually if needed. Save changes for settings to take effect.

3) User management

• Select users: Administrator, Common User 1, Common User 2.
• User name: Set user names (default admin, user1, user2).
• Password: Set passwords.
• Password confirmation: Confirm passwords.

Save changes for settings to take effect. Usernames and passwords are case-sensitive. Common users lack configuration privileges.

4) Version upgrade

• MCU version: V3.2.5 (2022-7-11)
• Camera version: V1.0.7 (2022-11-10)
• Focus version: V4.0.6 (2021-12-16)

Users can only view version information.

Update file:

Use "Browse..." to select an upgrade file. Click "Upgrade". The device will reboot automatically after a successful update. Ensure power and network connectivity during the process.

Note: After upgrading, it's recommended to restore factory defaults via web, recovery menu, or remote control shortcut (`* # 6`).

5) Restore factory setting

Click "Restore Factory Defaults" and choose "yes" or "no". The device will restart and restore factory settings.

6) Reboot

Click "Reboot" and choose "yes" or "no". The device will restart automatically.

3.2.7 Logout

Select "Yes" or "No" in the logout confirmation dialog to exit and return to the login interface.

3.2.8 Wireless Network

If the unit has a wireless module, configure via the "Wireless Network" page in "Network Configuration".

1) Network settings

• Network interface enable: Enable to configure settings.
• DHCP: Enable/disable automatic IP acquisition.
• IP address: Set wireless IP (default 192.168.1.250). Cannot be in the same segment as the wired IP address.
• Subnet Mask: Default 255.255.255.0.
• Default Gateway: Default 192.168.1.1.
• SSID: User-defined (default "test").
• Encryption: Enable and set password.

Save settings. SSID and password must be correct for successful connection after reboot.

2) WiFi hot link

Click "search" to find Wi-Fi hotspots. Double-click a hotspot and enter the password to connect. A "successful connect" message indicates success.

3) Wireless WiFi login page

If DHCP is not enabled, enter the wireless IP address (default 192.168.1.250) in the browser to log in. If DHCP is enabled, obtain IP automatically and log in via the router/switch interface.

4.1 VISCA Protocol List

4.1.1 Camera Return Command

4.1.2 Camera Control Command

Tables detailing VISCA commands for camera control:

4.1.3 Inquiry Command

Tables detailing VISCA commands for inquiry:

4.2 Pelco-D Protocol Command List

Tables detailing Pelco-D commands:

4.3 Pelco-P Protocol Command List

Tables detailing Pelco-P commands:

5.1 Camera Maintenance

1. If the camera is not used for a long time, turn off the power adapter switch and unplug the AC plug.
2. Use a soft cloth or tissue to clean the camera cover.
3. Use a soft cloth to clean the lens. Use a mild cleanser if smeared. Avoid strong or corrosive cleansers.

5.2 Troubleshooting

1) No video output

• Check if the camera power supply is connected and the power indicator is lit.
• Verify if the machine performs self-inspection after restarting.
• Check the DIP switch setting on the bottom for the normal operating mode.
• Ensure the video output cable and display are functioning correctly.

2) No image sometimes

Check if the video output cable and video display are functioning correctly.

3) Image dithering when zoom-in or zoom-out

• Check if the camera installation position is stable.
• Ensure there is no shaking of the machine or nearby objects.

4) Remote controller can not work

• Remote control address: Ensure it is set to 1. If factory defaults were restored, the address may need to be reset to 1.
• Check if the remote controller battery is installed correctly or if it is low.
• Verify the camera working mode is the normal operating mode.
• Check if the menu is closed. Camera control via remote controller is only available after exiting the menu. If video is output via LAN, the menu may not display and will auto-exit after 30 seconds, allowing remote control.

5) Serial port can not work

• Verify that the camera's serial device protocol, baud rate, and address are consistent.
• Check if the control cable is connected properly.
• Ensure the camera is in the normal operating mode.

6) Web pages can not log in

• Check if the camera is operating normally.
• Verify the network cable connection (Ethernet port yellow light flashing indicates a normal connection).
• Ensure your computer's network segment is correctly added and matches the camera's IP address segment.
• Open Command Prompt (cmd) and type `ping 192.168.5.163`. A successful ping indicates a normal network connection.