TICKR Troubleshooting
This guide provides steps to resolve common issues with your Wahoo TICKR Heart Rate Monitor.
General Troubleshooting Steps
Most TICKR issues can be resolved by completing the following steps:
Update Firmware
New TICKRs require a firmware update for accurate readings. Instructions are available in this article.
Updating Firmware on Wahoo Sensors
The procedure to update firmware is the same for all Wahoo Sensors including the TICKR, TICKR X, BLUE SC, RPM Cadence and RPM Speed. Firmware updates require a Wi-Fi internet connection to your mobile device.
To perform a firmware update on a new (never-paired) sensor:
- Download the Wahoo Fitness app for iOS or Android. If already downloaded, check for updates in the app store.
- Complete new user registration and fill out your personal profile, or log in to your Wahoo Cloud account.
- Power on and/or wake your sensor (by shaking for RPMs or touching the contact points for TICKR), ensuring the LEDs flash, then follow the prompts to pair or link sensors, and add a new sensor.
- Select Setup Wizard to set up your new sensor.
- The Setup Wizard will indicate if a firmware update is available. Select "Install Update" to begin.
Replace the Battery
Data can fail to transmit properly on a low battery. Wahoo does not recommend the use of any battery with a "bitter/child deterrent" coating (specifically, but not limited to those made by Duracell). These batteries are not approved for use with Wahoo devices and may only be used at your own risk. This coating can reduce battery performance and may degrade sensor functionality.
Wahoo recommends using Panasonic coin-cell batteries or another name brand for optimal performance and tracking.
Ensure Pairing is Done Through the App
If you previously attempted to pair within your phone's Bluetooth settings (instead of through the Wahoo app or another app):
- Unpair the TICKR through your phone's settings completely.
- Retry pairing through the app.
- Restart your phone, ensuring all open apps are closed before trying to reconnect.
Clean the Sensor and Belt
Wipe the pod with a moist cloth and hand wash the belt well with soap and water. Sweat and dirt buildup can cause connection errors.
Check the Fit
Ensure the TICKR is worn snugly on the chest, directly against skin for the best connection. Movement or slipping may disrupt readings.
Always moisten the electrodes before use. This is crucial for proper conductivity.
Electrode Moistening Guide:
For New TICKR & TICKR X models: The electrodes are typically located on the underside of the pod or integrated into the strap material. Moisten these areas directly.
For Original TICKR & TICKR X models: The electrodes are usually visible as distinct contact pads on the strap. Moisten these pads.
Reset the TICKR
Follow these steps to reset your TICKR:
- Remove the battery.
- Flip the battery upside down and reinstall it.
- Leave the battery installed upside down for 3 seconds.
- Remove the battery and reinstall it correctly (positive side up, typically).
- Replace the battery cover.
Check the Battery Connection
While the battery is removed, gently flex the metal prong that connects to the battery by pulling it up slightly. If the prong is pushed down too far, it may fail to make a strong connection with the battery.
Understanding TICKR LED Indicators
The TICKR Heart Rate Monitor uses a Blue and Red LED to provide instant feedback during the pairing process. These LEDs operate for approximately 30 seconds before shutting off to conserve battery.
- The Red LED flashes each time a heartbeat is detected.
- The Blue LED indicates your connection state and has three modes:
- Slow Blink (approx. once per second): TICKR is awake and not paired.
- 4x Flash: Occurs the instant a connection is made.
- Quick Blink (approx. twice per second): TICKR is paired to a device.
LED functionality is identical for TICKR X, TICKR RUN, and TICKR.
Troubleshooting Signal Interference
If other troubleshooting steps do not resolve your issue and the LEDs are still functioning, you may be experiencing signal interference. This can be caused by the following:
Previously Paired Apps or Devices
The most common cause of interference is a previously paired app or device. It is important to unpair your TICKR from all other apps and devices (including previously paired computers, phones, watches, or ELEMNT/ELEMNT BOLT devices). Force stop apps or shut down additional devices before pairing with another.
Physical Distance
Signal strength degrades as distance increases. For best results, keep your device less than 5 feet (approx. 1.5 meters) from your TICKR.
Wireless Signals and Electromagnetic Fields
Any devices that transmit wireless signals or electromagnetic fields can cause interference. Common sources include:
- Wireless routers
- Wireless or Bluetooth headphones or speakers
- Bike lights
- Video recording devices (e.g., GoPro's)
- Wireless video receivers or transmitters (e.g., Chromecast, Airplay, Roku)
- Fans (especially large ones): avoid placing them between your device and TICKR
- Cordless home phones
- Satellite or cable boxes
- Microwave ovens
- Power sources (e.g., power lines, boxes, lines in walls)
- Wireless mice/keyboards
- Certain TVs (especially Wi-Fi Smart TVs) or monitors
- Anything else that can transmit wireless signals, including radios and baby monitors
Physical Barriers
Walls, metal desks, and counters can all degrade signal quality.
If any of these are affecting your signal, try uninstalling, disabling, or shutting down the offending devices. Alternatively, try relocating the TICKR further from the source of interference or to a new environment.
You can also try resetting your wireless settings by selecting your device type below:
If you are still experiencing trouble, please contact Wahoo support for assistance.
