Opel Mobile SmartKids Phone Operator's Manual

Safety Information

Welcome to Opel Mobile. For optimal performance, please read this manual carefully, paying close attention to the safety instructions. This will help you save time and enjoy all features of your device.

THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES

Your mobile device is a radio transmitter and receiver designed to comply with international guidelines for radio wave exposure. These guidelines, developed by ICNIRP, include safety margins for all individuals, regardless of age or health.

The Specific Absorption Rate (SAR) is used to measure radio wave exposure. The SAR limit for mobile devices is 2 W/kg. The highest SAR value for this device when tested at the ear was 0.517 W/kg*. Devices can be used in other positions, such as body-worn, with the highest tested SAR value being 1.584 W/kg*.

Actual SAR values are typically lower than indicated due to automatic power level adjustments that ensure minimum power is used to reach the network.

The World Health Organization states that current scientific information does not indicate a need for special precautions when using mobile devices. Reducing exposure can be achieved by limiting call duration or using a hands-free device to keep the phone away from the head and body.

Additional information is available on the World Health Organization website.

*Tests are conducted according to international testing guidelines.

**For body-worn operation, this device has been tested and meets RF exposure guidelines when used with designated Opel Mobile accessories. Using other accessories may not ensure compliance.

How to handle and preserve your device?

Attempting to modify, disassemble, or repair the device or charger yourself will void the warranty. Only certified repairers should perform installations or repairs.

Avoid hitting or shaking your device.

Using unauthorized accessories may annul the warranty. To maintain proper function, use only the original battery charger and microUSB cable.

Keep the device dry. Avoid exposure to rain, water splashes, sweat, or moisture to prevent short-circuiting, electric shock, or corrosion. Do not use the device with wet hands or immerse it in water. If the device gets wet, turn it off and do not attempt to dry it with a microwave.

Do not use the device near flammable liquids. Observe all local laws and regulations regarding mobile device use. Turn off the device before entering petrol stations, oil refineries, or chemical plants.

This product should not be used in extremely hot, cold, dusty, or humid conditions, nor exposed to prolonged sunshine or strong magnetic fields.

If you have a pacemaker, keep the device at least 20cm away from your body. The device may interfere with hearing aids and other electronic devices.

Avoid heat sources, ovens, or appliances that produce heat.

Switch off the device when entering an aircraft.

Do not use a hand-held device while operating motor vehicles, heavy equipment, or moving objects.

Excessive volume levels can affect hearing. Use adequate volume in earphones to prevent hearing damage.

You are responsible for backing up your data. Opel Mobile is not liable for damaged or lost data. Magnetic devices can erase or interfere with stored information; keep the device clear of magnetic devices.

Pointing the torch into eyes can cause damage and blindness.

Safety recommendations for accessories

Use only Opel Mobile accessories or chargers supplied with the device.

Handle the battery with care. The lithium-ion battery can be used immediately after unpacking. Use only the Opel Mobile battery provided. Charge the battery as soon as possible after switching on the device.

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. ENSURE YOU ALWAYS ONLY USE THE OPEL MOBILE BATTERY THAT IS SPECIFIED FOR THIS DEVICE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

Immediately stop using the battery charger if you notice an odor, overheating, or cracks/swelling in the casing.

If the cable or plug is damaged, discontinue use and contact Opel Mobile support.

Usage conditions and restrictions

Dispose of all packaging materials, especially plastic ones, properly to prevent suffocation hazards to children. Keep packaging out of children's reach.

This device is not a toy. Strict adult supervision is required at all times. Keep the device and accessories out of reach of children under 6 years old.

This device can be recycled. Follow local regulations for proper disposal. Consult local authorities for appropriate disposal facilities. Never dispose of the battery in a fire.

If the device is lost or stolen, notify your network service provider immediately and request SIM card deactivation.

A network signal is required for all features to function. Opel Mobile is not responsible for issues arising from poor network signals or outages.

When traveling overseas, purchase an overseas data pack to avoid extra SIM card charges.

You are responsible for any damage caused by not following instructions or improper use. Opel Mobile accepts no liability for improper use or mishandling.

Overview of the SmartKids Phone

Inside the box: SmartKids Phone, Phone cover, Glass Screen Protector, microUSB Cable, USB Power adaptor, User Manual and Warranty Card.

Components:

• HEADPHONE port
• HANDSET speaker
• MIC (microphone)
• CHARGER port (microUSB)
• LIGHT SENSOR
• VOLUME UP button
• VOLUME DOWN button
• POWER button
• FLASH LIGHT (torch)
• SPEAKER (external)

Quick Setup Guide

The SmartKids phone requires a SIM card with at least 1GB of monthly data and unlimited calls/text. The Guardian must download the “Opel Mobile Guardian App” from the Apple App Store or Google Play Store on their phone. This app is necessary for the Guardian to set up and use the SmartKids phone's features.

Install the SIM Card

This phone uses a Nano size SIM card, the smallest of the three available sizes. Contact your SIM card provider if you do not have a Nano SIM card.

1. Remove the back cover by lifting from the bottom corner where a small gap is visible, then pull off the cover.
2. Insert your SIM card into the SIM card slot with the gold plates facing downwards and the cornered edge inserted first. Push the SIM Card in until it stops. An optional SD/TF card can be inserted for additional storage.
3. Insert the battery. Ensure the sticker is removed from the gold plates on the battery. Align the gold plates on the battery with the device contacts and push down until it clicks into place.
4. Replace the back cover by pressing down on the edges until it clicks into place.

Installing the Glass Screen Protector

1. Remove the protective film from the SmartKids phone screen.
2. Peel the film from one side of the Glass screen protector.
3. Align the sticky side of the protector onto the screen accurately.
4. Press down firmly over the Glass Screen Protector to ensure it is securely attached to the screen.

Charging the SmartKids Phone

1. Charge the SmartKids Phone for at least 3 hours before its first use.
2. Insert the microUSB cable into the microUSB port on the top of the device and plug it into the power adaptor.

Power on/Power off

1. To power on, hold the power button for 3 seconds. The phone will vibrate and begin loading, which may take up to 1 minute.
2. To power off, press and hold the power button for 3 seconds, then select “power off” on the screen.

Opel Mobile Guardian App

Downloading Opel Mobile Guardian App

The Opel Mobile Guardian App is available on the Google Play Store and the Apple App Store. Download the app on your phone (the Guardian's phone).

Search for “Opel Mobile Guardian App” on your app store.

IMPORTANT: Ensure each feature in the app is turned ON for it to function with the SmartKids Phone.

RECOMMENDED FEATURES TO SETUP:

1. GEOFENCE
2. APP CONTROLS
3. PHONEBOOK/WHITELIST NUMBERS
4. SOS CONTACTS

Registering and pairing the SmartKids Phone

Ensure the SIM card is inserted, activated, and the SmartKids Phone is powered on and has completed initial setup.

1. On your smartphone (the Guardian's phone), open the “Opel Mobile Guardian App” and tap “Create an account”.
2. Enter your details (as the Guardian). Use a valid email address and your phone number (not the SmartKids Phone's number) as verification emails and texts will be sent to these. Tap continue.
3. Read and agree to the Privacy and Terms of use.
4. Verify your email address and mobile phone number using the instructions in the received email and text message. Your account will be created upon verification.
5. Click “Add a Device” and select the SmartKids Phone to pair it with your account.
6. Allow the app permission to use your camera.
7. On the SmartKids Phone, open the Opel Mobile Guardian App. It will prompt you to validate the device. Enter the SmartKids Phone's number; a code will be sent via SMS for validation.
8. A QR code will appear. Scan this QR code using your smartphone (the Guardian's) to register the device to your account.
9. Once paired, tap “Create User's Profile” and enter the SmartKids Phone user's profile information (First Name, Last Name, Mobile Number).
10. Tap “Done”. You have now completed the setup and pairing of the SmartKids phone.

Pairing additional devices

Click the menu icon on the home map page, then click “Add” and follow the same process as above to pair a new device.

Viewing SmartKids phone location & information

Important: If the SmartKids Phone cannot acquire a GPS signal (e.g., indoors), it will use cellular towers to pinpoint an approximate location between towers, not a precise one.

1. To view the SmartKids phone's location and information, click the user's profile icon on the home map screen.
2. Clicking the profile displays basic device information. Click the box to see additional details, including recent location history and phone activity. You can also call the SmartKids phone or send a message from here.

Invite additional Guardians

Invited Guardians will have full access to the SmartKids phone, including tracking, modifying settings, and viewing information. If multiple devices are connected, invite Guardians to each device separately.

1. Click on a user's profile, open the device information, and click the settings icon ⚙️.
2. Navigate to “Guardians”, then “Invite”. Enter the person's details to make them a Guardian. They will receive an email with a link to register.

Low Battery Alert

Low battery alerts notify Guardians when the SmartKids Phone's battery is low. You can enable or disable this feature and set the desired battery level for notifications.

1. Go to the SmartKids Phone settings, tap “Low Battery Alert”, and toggle the alert on or off. Adjust the slider to set the desired notification level (e.g., 10%, 20%, 30%).

Edit User Profile

You can edit the user's profile picture, name, and phone number. Click on “Edit Profile” in the SmartKids Phone settings.

Phonebook/Whitelist Numbers

To restrict calls to only certain numbers, enable the whitelist and add desired contacts. Phone numbers not on the whitelist will be unable to contact the SmartKids Phone.

Click “Add” and enter the contact's details.

Whitelist: Allows the user to contact/be contacted only by those on the whitelist.

Enable Whitelist: If enabled, only whitelisted numbers can call. If disabled, anyone can contact the user, and the user can contact anyone.

App Controls

Control which apps can be used and when via App Control. Set individual app permissions, including time limits, start times, duration, and active days.

1. Tap on SmartKids Phone settings, then select “App Controls”.
2. Set individual app permissions by selecting the app from the list.
3. For individual app permissions, turn on “Time Limit”, select the start time, duration, and active days.

Geofence

Create safe zones or restricted zones. You will be notified when the user enters or leaves these zones.

1. In SmartKids Phone settings, click “Geofence”, then “Add” to create a new Geofence.
2. Name the Geofence.
3. Click “Geofence” to create it on the map.
4. Long-press on the map to drop pins and create the Geofence shape. You can move pins by long-pressing and dragging them.
5. Select the desired alerts (e.g., Has entered the geofence, Alert if not entered by a certain time, Exited the Geofence, Alert if not exited by a certain time) and the active days.

Note: For the best Geofence experience, set boundaries at least 100m away from the desired location, as GPS location accuracy can vary.

SOS Contacts

Add up to 5 SOS contacts. These contacts will be notified with an alert and the SmartKids Phone's location via text message when the SOS Alert feature is activated. The SOS contacts will also be called.

1. In settings, click “SOS contacts”, then “Add”, and enter the SOS contact details. You can reorder contacts by long-pressing and dragging them.

Notifications

The “Notifications” tab is located on the Home map screen. Here you can view all notifications received from the SmartKids Phone.

Guardian Account

The Guardian's Account is accessible from the home map screen. You can edit account details, email, phone number, and change your password. Changes to email or phone number require confirmation via email or text message.

Edit Account: Update Name, Email Address, or Mobile Number.

Change Password: Enter current and new passwords to update.

Opel Mobile SmartKids Phone

Powering On and Off

To power on, hold the power button for 3 seconds until the phone vibrates and begins loading (up to 1 minute). To power off, press and hold the power button for 3 seconds, then select “power off” on the screen.

Charging the SmartKids Phone

Charge the SmartKids Phone for up to 3 hours upon unboxing. Insert the microUSB cable into the port on the top of the device and plug it into the power adaptor. Daily charging is recommended.

SOS Alert

Press the SOS alert button in the Opel Mobile Guardian App on the SmartKids Phone to activate the SOS sequence. Up to 5 SOS contacts will receive a text message with the GPS location. The SafetyPendant will then ring your SOS contacts.

SOS! “SOS” sends a distress alert and calls trusted contacts.

Troubleshooting and Support

If you encounter issues with your SmartKids Phone or the Opel Mobile Guardian App, refer to the following troubleshooting steps:

The SmartKids Phone will not power on

1. Ensure you are pressing and holding the power button for 3 seconds.
2. Ensure the device has been charged for at least 10 minutes.

Battery is draining quickly

1. Ensure the device is charged for at least 6 hours for a full charge.
2. Check your network signal. Low signal areas can cause the device to drain battery faster while searching for a better signal.

No network connection

1. Ensure the SIM card is inserted correctly and is the correct size. Refer to the quick setup guide for installation.
2. Your SIM card may be damaged or dirty. Replace it with your network provider if necessary.
3. Ensure your SIM card has data activated and sufficient credit.
4. Your network signal may be weak or out of range. Contact your network provider or test the SafetyPendant in a different location.

Cannot receive calls

1. Ensure your SmartKids Phone is switched on.
2. Ensure you have sufficient signal strength.
3. Ensure your SIM card is installed correctly.

SmartKids Phone won't charge

1. Ensure the power plug is securely inserted into the wall socket and the wall switch is turned on.
2. Verify the wall power socket is working by testing another device or a separate socket.
3. Ensure the micro-USB cord is correctly inserted into the charging cradle.
4. Ensure the SmartKids Phone has been charging for at least 10 minutes, as the battery may have been completely depleted.

App is displaying the wrong GPS location

Important: If the SmartKids Phone cannot get a GPS signal, it uses cellular towers for approximate location, which may not be precise.

1. Close the app completely, restart your mobile phone, and reopen the app.
2. Restart the SmartKids Phone.
3. Log out of the App and log back in.
4. Ensure the SmartKids Phone is turned on and has a good network signal.

Not receiving app Notifications

1. Ensure your app settings are configured to receive push notifications.
2. Close the app completely, restart your mobile phone, and reopen the app.
3. Restart the SmartKids Phone.
4. Log out of the App and log back in.

Forgot my App login password

1. On the app login page, click “Forgot your password” to receive an email for password reset.