GAOMON Driver Installation

1. Make sure all the cables are well connected.
2. Close all art programs and anti-virus programs first. Ensure no anti-virus program is running. (You can still run an anti-virus program after the issue is confirmed and fixed).

A screenshot shows a Windows desktop with a dialog box indicating a program is ready to run, with options like 'Open when done', 'Show in folder', and 'Cancel'. The current time is 10:17 on 2019/7/10.

3. Please uninstall the previous GAOMON driver completely. Go to Control Panel > Programs and Features, uninstall the current GAOMON Driver. Also, ensure no other brands' tablet drivers are installed. (VERY IMPORTANT)
4. Download and install the GAOMON driver.

Download link: https://www.gaomon.net/download/

A screenshot shows the GAOMON driver download page. Users can filter by Model, Category, and System. Steps are indicated: 1. Choose "Driver Download", 2. Choose your model (e.g., M1230), 3. Choose "driver", 4. Choose "macOS" or "Win" according to your computer system, 5. Click "Download". The file shown is "Gaomon Tabletinstall_16.0.0.37" dated 2021-08-24.

(1) Please right-click the driver setup icon (file extension '.exe') in the installation file and select 'Run as administrator' from the dropdown list.

(Run as an administrator before installation, not after installation.)

A screenshot shows a file explorer window with a zip file named "Gaomon_Windows....zip". A right-click context menu is displayed, showing options like 'Open', 'Show in folder', and 'Cancel'.

Another screenshot shows a file explorer window with a file named "TabletDriverinstaller". The context menu shows "Run as administrator" selected.

(2) Do not change the installation path. The default path is Disk C:.

A graphic shows "Local Disk (C:)" with "46.5 GB free of 100 GB".

1. Make sure all the cables are well connected.
2. Download GAOMON driver here: https://www.gaomon.net/download/

A screenshot shows the GAOMON driver download page, similar to the Windows version, guiding users to select their model and system (macOS or Win) to download the driver.

3. Install the downloaded driver as shown below: Click the installation package. Drag the 'GaomonTablet' icon to the 'Applications' folder and hold for a moment until it enters the folder. Double-click 'GaomonTablet' and select 'Open' to run the driver.

A diagram illustrates dragging the 'GaomonTablet' application icon to the 'Applications' folder on a Mac.

This concludes the driver installation.

If your OS version is macOS 10.14 or later (including Big Sur), please add the GAOMON driver to the 'whitelist' in Security & Privacy settings to ensure normal tablet functionality. If your OS is older than macOS 10.14, you can skip the following steps.

4. After installation, press one of the express keys on the tablet. A box titled 'Accessibility Access' will pop up. Click 'Open System Preferences' to bring up the 'Security & Privacy' box. Do not click "Deny"!

A screenshot shows the 'Accessibility Access' prompt on a Mac, asking for permission to control the computer using accessibility features and directing the user to 'Security & Privacy' preferences.

5. Set Up 'Security & Privacy' to add 'TabletDriverAgent' to the whitelist as shown below:

Bring up 'Security & Privacy' and drag 'TabletDriverAgent' into the whitelist of macOS.

A screenshot of the Mac 'Security & Privacy' settings shows the 'Privacy' tab selected. Under 'Accessibility', 'TabletDriverAgent' is listed. The user needs to unlock the settings by clicking the lock icon.

Click the lock icon ? to unlock and input your password.

Then tick 'TabletDriverAgent'.

Click '+' and it will bring out another box.

Click the lock icon ? to lock.

A screenshot shows the 'Security & Privacy' settings with 'TabletDriverAgent' checked under 'Accessibility', indicating it has been added to the whitelist.

Any suggestions and questions, please feel free to contact us. You can find us from the GAOMON SUPPORT TEAM: https://www.gaomon.net/after-sales/

Thank you!