Mueller Professional Series 18" Built-In Dishwasher

Model DW-1800

USER MANUAL

HOUSEHOLD USE ONLY

Contents

Important Safeguards

Read all instructions before installing and operating your Professional Series 18" Built-In Dishwasher for the first time. Failure to adhere to these instructions and precautions will void the manufacturer's warranty.

To reduce the risk of personal injury or damage to your Professional Series 18" Built-In Dishwasher or other property, basic safety precautions should always be followed:

Handling and Unpacking

Correct Usage

Children

Technical Safety

Operational Safety

Dishwasher Components

Refer to 'Operating the Dishwasher' for further description.

Additional Features Description
Time Remaining Indicator Indicates the cycle time remaining.
49dBA Sound Level Quiet washing.
Delay Start Start of a cycle can be delayed in 1-hour increments up to 24 hours.
Rinse Cycle If you need to pre-rinse dishes to avoid odors, let the dishwasher do the work for you. Place unrinsed dishes inside dishwasher and select the "Rinse" cycle. Uses less water than hand rinsing and very low energy. Note: Do not use detergent in this cycle.
Plastic Item Clips Securely holds light-weight plastic accessories (cups, lids, etc.).
Low Salt Notification Light Illuminates to indicate Salt is low.
Low Rinse Aid Notification Light Illuminates to indicate Rinse Aid is low.
Sanitized Notification Light Illuminates to indicate sanitation requirements are met.
Energy Efficient 255kWh ENERGY STAR certified.

Product Diagram

Cup Rack 1

Upper Rack 2

Lower Rack 3

Water Softener Compartment 4

Detergent Dispenser 5

Rinse Aid Dispenser 6

Filters 7

Lower Rack Spray Arms 8

Cutlery Basket with Cutlery Guide 9

Top Rack Spray Arms 10

Funnel - For Water Softener Compartment

Installation

Refer to the 'INSTALLATION INSTRUCTIONS' booklet included with your appliance for complete information on installing your appliance.

IMPORTANT: The installation of the pipes and electrical components of this appliance should be carried out by a service professional.

WARNING: ELECTRICAL SHOCK HAZARD

Disconnect electrical power before installing the dishwasher. Failure to do so can result in electrical shock or possible death.

Dishwasher Setup

Before using your dishwasher for the first time:

  1. Adjust the Water softener
  2. Add the salt into the Water softener
  3. Fill the Rinse aid dispenser
  4. Fill the Detergent dispenser

A) Water Softener

The water softener is designed to remove minerals and salts from the water, which would have a detrimental or adverse effect on the operation of the appliance. The higher the content of these minerals and salts, the harder the water is. The softener should be adjusted according to the hardness of the water in your area. Your local Water Authority can advise you on the hardness of the water in your area.

The hardness of the water varies from place to place. If hard water is used in the dishwasher, deposits will form on the dishes and utensils.

The appliance is equipped with a special softener that uses salts specifically designed to eliminate lime and minerals from the water.

Adjusting the settings:

The amount of salt dispensed can be set from H0 to H7. Salt is not required at the set value H0.

  1. Find out about the hardness value of your tap water. Your water utility company may help you with this.
  2. Use the Water hardness table to set the value on your dishwasher based on the hardness of your tap water.
Water hardness table
°Clark Range Mmol/l Set value on the machine
0-8 soft 0-1.1 H0
9-10 soft 1.2-1.4 H1
11-12 medium 1.5-1.8 H2
13-15 medium 1.9-2.1 H3
16-20 medium 2.2-2.9 H4
21-26 hard 3.0-3.7 H5
27-38 hard 3.8-5.4 H6
39-62 hard 5.5-8.9 H7

To change the settings:

  1. Press the "Delay" button. Each time the button is pressed, the set value increases by one level; when the value of H7 has been reached, the display goes back to H0 (off).
  2. When you have adjusted to the desired level, press the "Program" button. The chosen setting has now been stored.

B) Adding the Salt into the Water Softener:

Always use salt intended for use with the dishwasher.

ATTENTION! Only use salt specifically designed for use in dishwashers! All other types of salt not specifically designed for use in a dishwasher, especially table salt, will damage the water softener. In case of damage caused by the use of unsuitable salt, the manufacturer does not give any warranty nor is liable for any caused damages.

Only fill with salt just before starting one of the complete washing programs. This will prevent any grains of salt or salty water from remaining on the bottom of the machine for any period of time, which may cause corrosion.

After the first wash cycle, the control panel light goes OFF.

The Water softener/Salt compartment is located beneath the lower rack and should be filled as follows:

  1. Remove the lower rack, then unscrew and remove the cap from the Water softener/Salt compartment.
  2. Before using the appliance for the first time, pour about 17oz / 500 ml of water in the salt compartment.
  3. Using the funnel, fill with dishwasher salt (max. 2.6lbs / 1.2kg) until the salt container is full. When you refill the salt, it is normal for small amount of water to be displaced and to drain off.
  4. Carefully screw the compartment cap back on.

WARNING: Risk of Corrosion. Immediately after filling the compartment, run the "Express" program and without any crockery in the dishwasher to remove any traces of salt from the dishwasher base.

NOTE: It may take up to 2-6 days for the salt warning light to turn OFF, after the Water softener/Salt compartment is filled with salt.

NOTE: The compartment must be refilled when the salt warning light on the control panel turns ON. Once the compartment is filled enough, the indicator light may not turn OFF before the salt fully dissolves.

C) Fill the Rinse Aid Dispenser:

Rinse aid function:

The rinse aid is released during the final rinse to prevent water from forming droplets on your dishes that can leave spots and streaks. It also improves drying by allowing water to 'sheet' off the dishes.

The rinse aid dispenser is located on the interior side of the door next to the detergent dispenser.

Your dishwasher is designed to use liquid rinse aids.

ATTENTION! Only use branded rinse aid for the dishwasher. Never fill the rinse aid dispenser with any other substances (e.g., dishwasher cleaning agent, liquid detergent). This will damage the appliance.

When to refill the Rinse aid dispenser:

The Rinse aid compartment must be refilled when the warning light on the control panel turns ON. You can also judge the amount of rinse-aid by the color of the optical level rinse aid indicator located next to the cap. When the rinse-aid container is full, the whole indicator will be dark. As the rinse aid diminishes, the size of the dark dot decreases. It would be best if you never let the rinse aid get below 1 / 4 full.

As the rinse aid diminishes, the size of the black dot on the rinse aid level indicator changes, as illustrated below.

RINSE AID DISPENSER

1. To open the dispenser, turn the cap to the "open" position (left arrow) and lift it out.

2. Pour the rinse aid into the dispenser, be careful not to overfill. The volume of the rinse aid container is about 4.7 oz / 140ml.

ATTENTION! Do not overfill and clean up any rinse aid spilled during filling with an absorbent cloth to avoid excess foaming during the next wash.

3. Replace the cap by inserting it aligned with the "open" arrow and turning it to the "closed" (right arrow) position.

Adjusting the Rinse aid dispenser:

The rinse aid dispenser has four settings (depending on model). Always start with the dispenser set on "2". If spots and poor drying problems appear, increase the amount of rinse aid dispensed by removing the dispenser lid and rotating the dial to "3". If the dishes are still not drying properly or are spotted, adjust the dial to the next highest number until your dishes are spot-free.

Adjust lever (Rinse)

D) Fill the Detergent Dispenser:

Function of the Detergent:

Detergents with their chemical ingredients are necessary to remove, break down, and transport residue out of the dishwasher. Most commercial quality detergents are suitable for this purpose.

Concentrated Detergent

Based on their chemical composition, the detergents can be placed into two basic types:

The use of the "Normal" washing program in conjunction with concentrated detergents reduces pollution and is good for your dishes; these washing programs are specially matched to the soil-dissolving properties of the enzymes of the concentrated detergent. For this reason, the "Normal" washing program in which concentrated detergents are used can achieve the same results that can otherwise only be achieved using an "intensive" program.

Detergent Tablets/Pods

Detergent tablets/pods of different brands dissolve at a different rate. For this reason, some detergent cannot dissolve and develop their full cleaning power during short programs. Therefore, please use long programs (Heavy, Normal, Delicate) when using detergent tablets/pods to ensure the complete removal of detergent residuals.

Detergent Dispenser

The dispenser must be refilled before the start of each washing cycle, following the instructions provided in the Wash Cycle Table. Your dishwasher uses less detergent and rinse aid than conventional dishwashers. Generally, only one tablespoon of detergent is needed for an average wash load. Also, more heavily soiled items need more detergent. Always add the detergent just before starting the dishwasher; otherwise, it could get damp and will not dissolve properly.

Adding the detergent to the Detergent dispenser:

The marking engraved within the detergent chambers indicates the dosing levels, as presented in the illustration below:

  1. Main Wash detergent compartment: "MIN" amount - approximately 0.7oz / 20g of detergent. "MAX" amount - approximately 2.3oz / 65 g of detergent
  2. Pre-Wash detergent compartment: Marking - approximately 0.27oz / 7.5g of detergent.

To fill the Detergent dispenser with detergent:

  1. Press the release button located on the lid of the Detergent dispenser. The lid will open.
  2. Add one tablespoon of the detergent powder, or one tablet/pod.
  3. If the dishes are heavily soiled, place an additional detergent dose in the pre-wash detergent chamber. This detergent will take effect during the pre-wash phase.
  4. Close the lid and press until it locks in place.

NOTE: It is not recommended to use detergent pods (3-in-1) for Light, Express, and Rinse wash cycles, as some detergent residue may appear due to short time length of these cycles.

WARNING! Dishwasher detergent is corrosive! Keep out of reach of children!

WARNING: Dishwasher detergents can cause burning in the nose, mouth and throat if swallowed, or inhibit breathing. Avoid inhalation of powder detergents and do not ingest dishwasher detergent. Seek medical attention immediately if detergent has been swallowed or inhaled. Keep detergent out of the reach of children at all times. Keep children away from the dishwasher when the door is open. There could still be detergent residues in the dispenser. Only add detergent just before starting the program and close the door, activating the safety lock.

NOTE: Use only detergent specifically made for use in dishwashers. Keep your detergent fresh and dry. Don't put powder detergent into the dispenser until you're ready to wash dishes.

Please be aware that according to the level of soiling and the specific hardness of water, differences are possible.

Please observe the manufacturer's recommendations on the detergent packaging.

Detergents:

There are 3 sorts of detergents:

  1. With phosphate and with chlorine.
  2. With phosphate and without chlorine.
  3. Without phosphate and without chloride.

Normally new pulverized detergent is without phosphate. The water softener function of phosphate is not given. In this case, we recommend filling salt in the salt container even when the hardness of water is only 6 dH. If detergents without phosphate were used in case of hard water, often white spots appear at dishes and glasses. In this case, please add more detergent to reach better results. Detergents without chlorine only bleach a little. Strong and colored spots will not be removed completely. In this case, please choose a program with a higher temperature.

Dishware Materials

NOTE: Before using your dishwasher for the first time, check the information in this section. Some items are not dishwasher safe and should be hand-washed; others require special loading.

Notes Prior to Dishwashing

Not Recommended

Loading the Dishwasher

For the best performance of the dishwasher, follow these loading guidelines. Features and the appearance of rack and silverware baskets may vary from your model.

Before Loading the Dishwasher racks:

Scrape off any large amounts of leftover food. It is not necessary to rinse the dishes under running water.

Place objects in the dishwasher in the following way:

  1. Items such as cups, glasses, pots/pans, etc., are to be placed upside down.
  2. Curved items, or those with recesses, should be at a slant so that water can runoff.
  3. Make sure that the dishware is stacked securely and cannot tip over.
  4. Make sure that dishware or the utensils do not prevent the spray arms from rotating during the washing cycle.

NOTE: Very small items should not be washed in the dishwasher as they could easily fall out of the basket or rack.

NOTE: To avoid dishwasher damage, do not load the dishwasher with paper products, plastic bags, packing materials, or anything other than normal, dishwasher safe dishware and kitchenware.

WARNING: The sharp points and edges of knives and other sharp utensils can cause serious injuries. Load knives and other sharp utensils with edges facing down. Do not allow children to handle or play near knives and sharp utensils.

Loading the Upper rack:

The upper rack is designed to hold more delicate and lighter dishware such as glasses, coffee and teacups, saucers, as well as small plates, small bowls and shallow pans (as long as they are not too dirty). Position the dishes and cookware so that they do not get moved by the spray of water.

Upper Rack
Type Item
A Coffee Cup
B Glass
C Saucer
D Serving Bowl

Adjusting the Upper rack:

If required, the upper rack's height can be adjusted to create more space for large dishware or utensils either in the upper or lower racks. The upper rack can be adjusted by pulling out to remove, and repositioning the rail between the different wheel heights. Long items, serving cutlery, salad servers, or knives should be placed horizontally on the rack so that they do not obstruct the rotation of the spray arms.

Loading the Lower rack:

We recommend that you place large items that are more difficult to clean into the lower rack: pots, pans, lids, serving dishes, and bowls, as shown in the figure below.

It is preferable to place serving dishes and lids on the side of the racks in order to avoid blocking the rotation of the top spray arm.

Pots, serving bowls, etc., must always be placed top down.

Deep pots should be slanted to allow water to flow out.

Lower Basket
Type Item
G Soup plate
H Dinner plate
I Dessert plate
J Oval plate

ATTENTION: Do not put into the dishwasher items that are dirty from cigarette ash, candle wax, lacquer, or paint.

NOTE: Do not use dishware that is not suitable for dishwashers. This is important for good results and for reasonable energy consumption.

Please do not overload your dishwasher.

Upper and Lower rack Folding racks

Two parts located on your machine's upper and lower rack are designed to fold down to let you place larger items such as pots, pans, etc., easier in the dishwasher. If desired, each part can be folded separately, or all of them can be folded. You can use folding racks by raising them upwards or by folding them down.

Cutlery Basket

Cutlery should be placed in the cutlery basket with handles at the bottom. Any long knives or utensils should not be placed in the cutlery basket. Instead, place horizontally in the Upper Rack.

ATTENTION: Ensure that the cutlery does not impede the rotation of the spray arms.

ATTENTION: LONG BLADED KNIVES STORED IN AN UPRIGHT POSITION ARE A POTENTIAL HAZARD! LONG AND/OR SHARP ITEMS OF CUTLERY SUCH AS CARVING KNIVES MUST BE POSITIONED HORIZONTALLY IN THE UPPER RACK!

Cutlery basket
Type Item
1 Teaspoon
2 Dinner Fork
3 Salad Fork
4 Knife
5 Serving Spoon
6 Serving Fork

Removing the Dishes

ATTENTION: The dishes are hot and easily breakable immediately after washing cycle. Please allow 30 minutes for dishes to cool off before unloading the dishwasher.

To prevent water from dripping from the upper basket into the lower basket, we recommend that you empty the lower rack first and then the upper rack.

Dishwasher Cycles and Options

Wash Cycles:

NOTE: It is not recommended to use detergent pods (3-in-1) for Light, Express, and Rinse wash cycles, as some detergent residue may appear due to short time length of these cycles.

Wash Cycle Options:

Wash Cycle Information

The cycle's time duration is based on average soil loads and 120°F water intake temperature and will vary based on the actual conditions.

WASH CYCLE INFORMATION
Heavy Normal Delicate Light Express Rinse
cycle time 174min 150min 96min 65min 50min 12min
water consumption 22.3L
5.9gal
12.1L
3.2gal
11.7L
3.1gal
9.1L
2.4gal
9.1L
2.4gal
3.8L
1.0gal
water temperature 50-65°C
122-149°F
50-55°C
122-131°F
50°C
122°F
50-55°C
122-131°F
40°C
104°F
Water inlet temperature
rinse temperature 65°C
149°F
60°C
140°F
60°C
140°F
60°C
140°F
60°C
140°F
Water inlet temperature
Sanitize
cycle time 179min 160min 106min 80min 60min n/a
water consumption 22.3L
5.9gal
12.1L
3.2gal
11.7L
3.1gal
9.1L
2.4gal
9.1L
2.4gal
n/a
water temperature 50-65°C
122-149°F
50-55°C
122-131°F
50°C
122°F
50-55°C
122-131°F
40°C
104°F
n/a
rinse temperature 70°C
158°F
70°C
158°F
70°C
158°F
70°C
158°F
70°C
158°F
n/a
Upper Wash/Bottom Wash
cycle time 174min 150min 96min 65min 50min 12min
water consumption 22.3L
5.9gal
12.1L
3.2gal
11.7L
3.1gal
9.1L
2.4gal
9.1L
2.4gal
3.8L
1gal
water temperature 50-65°C
122-149°F
50-55°C
122-131°F
50°C
122°F
50-55°C
122-131°F
40°C
104°F
Water inlet temperature
rinse temperature 65°C
149°F
60°C
140°F
60°C
140°F
60°C
140°F
60°C
140°F
Water inlet temperature

Operating the Dishwasher

NOTE: Buttons are sensitive and should be touched gently. Avoid any grease or food particles resting on the buttons as they could activate the dishwasher. Wiping and cleaning can also activate the dishwasher. For best results, use bare, clean hands when touching the buttons.

WARNING: To avoid the risk of injury, always use caution when opening the door during or following a wash cycle as hot water or steam may escape. Do not fully open the door until water noises have stopped and steam has subsided.

  1. Power button: Power ON/OFF button.
  2. Delay button: Allows you to delay the start of any wash cycle for up to 24 hours.
  3. Program button: Press the button to scroll through the wash cycles. The corresponding program light will illuminate to indicate which wash cycle has been selected.
  4. Function alternative (ALT) button: Press this button to choose the additional function washing of the upper rack or washing of the lower rack. The corresponding light will illuminate.
  5. Sanitize button: Provides an increased temperature during the final rinse stage which improves the drying process.
  6. Start/Pause button: The appliance will start or pause the selected washing cycle.
  7. Child lock: Press the ALT button and Sani button together at the same time for 3 seconds to lock the appliance and disable the button's functions.
  8. Program indicator lights: When selecting the wash cycle, the corresponding light will illuminate.
  9. Digital display: Displays the wash cycle remaining time, malfunction codes, and delay time.
  10. Salt indicator: The indicator light turns ON when the water softener dispenser needs a refill.
  11. Sanitize indicator: The indicator light will illuminate when the Sanitize button is selected.
  12. Upper Wash indicator light: The light illuminates when the Upper layer feature is selected, and the upper spray arm is in motion.
  13. Rinse aid refill indicator: The indicator light turns ON when the rinse aid dispenser needs a refill.
  14. Child lock indicator: The "Child Lock" indicator light flashes 6 times and then stays solid once the Child lock buttons (ALT + Sani) are pressed and held for 3 seconds.
  15. Lower Wash indicator light: The light illuminates when the Lower layer feature is selected, and the lower spray arm is in motion.

Turning on the Appliance

Starting a Wash Cycle:

  1. Pull out the lower and upper racks, load the dishes, and push the racks all the way back. It is recommended to load the lower rack first, then the upper one (see the section entitled "Loading the Dishwasher"). Pour in the detergent (see the section entitled "Dishwasher Setup").
  2. Insert the plug into the socket. You must have: 120-volt, 60Hz, AC-only, 10-or 12-amp, fused electrical supply. Make sure that the water supply is turned on to full pressure.
  3. Close the door, using a little force to ensure it latches properly. A click could be heard when the door is properly closed.
  4. Press the "Power" button. Press the "Program" button to select a desired "Wash cycle". (See the section entitled "Wash Cycle Information").
  5. Press the Start/Pause button, and the dishwasher will start the wash cycle. When the washing cycle is over, you can shut off the dishwasher by pressing "Power" button.

Changing the Wash Cycle:

Prerequisite: The ongoing cycle can only be modified if the detergent dispenser cover is not open (the door can be opened for viewing). Otherwise, the detergent may have already been released, and the appliance may have already drained the wash water. If this is the case, the detergent dispenser must be refilled (see the section entitled "Fill the Detergent Dispenser").

Press the "Power" button to cancel the program, and press it on again to change the program to the desired wash cycle setting (see the section entitled "Starting a wash cycle").

NOTE: If you open the door during the wash cycle, the machine pauses, and the warning alarm rings. On display appears E1. When you close the door, you must press the Start/Pause button and the the dishwasher will continue to work.

The 6 program lights show the state of the dishwasher:

NOTE: If all the lights begin to glimmer, that indicates the machine is out of order; please turn off the main power and water supply before calling an authorized service provider.

Adding a Dish During Wash Cycle:

A forgotten dish can be added at any time before the detergent dispenser lid opens.

  1. Carefully open the door a little bit to stop the wash cycle.
  2. After the spray arms stop working, you can open the door completely.
  3. Add forgotten dishes to the rack.
  4. Close the door, and the dishwasher will continue the wash cycle after ten seconds.

WARNING: It is dangerous to open the door during the washing cycle because the hot water may scald you.

End of the Washing Cycle

Once the washing cycle has finished, the buzzer of the dishwasher will ring 6 times, and then it will go off.

Turn off the appliance using the "Power" button, shut off the water supply and open the door of the dishwasher ajar. Take caution as hot steam is likely to escape. Wait a few minutes before unloading the dishwasher to avoid handling the dishes and utensils while they are still hot and more susceptible to breakage. The dishes will also dry better if you leave them in the dishwasher for some time after the washing cycle ends.

Maintenance and Cleaning

Prior to initial use, it is recommended to fill the Water Softener Compartment, Detergent Dispenser, and Rinse Aid Dispenser and run an empty program cycle to remove any foreign manufacturing testing residue. Any yellow-colored water initially is normal and will dissipate with use.

For optimal performance, it is important to take the time to ensure the interior of your dishwasher is clean.

Warning: Before thorough cleaning of your dishwasher, always disconnect the power plug from the socket. Pressing the Power ON/OFF button to the OFF position does NOT disconnect the appliance from the power supply.

Filtering System

The filters are used to avoid large food remnants and other residues getting inside the dishwasher pump. The residue can obstruct the filter in sometime.

The filter system consists of 3 components:

  1. Coarse Filter: Larger debris, such as bone and glass that could clog the drain will be trapped in the coarse filter. To remove an item caught in this filter, gently squeeze the tabs on the top of this filter and lift it out.
  2. Micro Filter: This filter holds soil and food residue in the sump area and prevents it from being redeposited on the dishes during a cycle.
  3. Flat Filter (Main Filter): Food and debris will be trapped by a special jet on the lower spray arm.

Cleaning:

The filter assembly efficiently removes food particles from the wash water, allowing it to be recirculated during the cycle. For best performance and dishwashing results, it is therefore recommended to inspect and clean the filter assembly for any obstructions or residue after every wash cycle once the dishwasher has cooled.

  1. For everyday cleaning, slide the Lower Rack forward and then remove the Coarse Filter by gently squeezing the tabs located at the top of the filter and lifting out the Micro Filter. Remove debris, rinse under running water, and reinsert.
  2. For thorough cleaning, rotate the Micro Filter (with Coarse Filter still inserted) counterclockwise to release and lift out of the base of the dishwasher. Remove Coarse Filter as per Step 1 above.
  3. Remove the Flat Filter by lifting up.
  4. Rinse the 3 filter parts under running water. Use a small kitchen brush or toothbrush to clean the fine holes of filters.

Warning: When cleaning the filters, don't bang or knock them to clean; otherwise, the filters could become contorted and the performance of dishwasher could be compromised.

  1. To reassemble, position the Flat Filter over the filter hole at the base of the dishwasher. Insert the Coarse Filter back into the Micro Filter by pushing in until tabs are securely positioned. Then, reinsert the Micro Filter back into the filter hole, pressing downwards and turning clockwise to secure.

Note: Do not reinsert the Micro Filter upside down.

Note: Thorough cleaning of the filter assembly should be carried out once a week with regular use of the dishwasher.

WARNING: THE DISHWASHER MUST NEVER BE USED WITHOUT THE FILTERS. IMPROPER REPLACEMENT OF THE FILTER MAY REDUCE THE PERFORMANCE LEVEL OF THE APPLIANCE AND DAMAGE DISHES AND UTENSILS.

Cleaning the Spray Arms

It is necessary to clean the spray arms regularly as hard water chemicals will clog the spray arm jets and bearings.

To remove the top spray arm, unscrew the lock nut clockwise and pull the spray arm down to release. To remove the bottom spray arm, grasp the middle and pull up out of the socket with a little force.

Wash the arms under running warm water and use a soft brush to clean the jets. Ensure there are no blockages in the jet holes.

Carefully reinstall the spray arms, making sure the rotary movement is in no way impeded.

Interior

To remove spots or stains from the interior surfaces, use a water dampened cloth and a little white vinegar, or a cleaning product made specifically for dishwashers.

Exterior

To clean the control panel and door frame, wipe with a lightly dampened cloth then dry thoroughly. Never use a spray cleaner of any kind for it could damage the door lock and electrical components.

To clean the exterior surface, use a damp cloth with warm water or spray suitable for dishwasher surfaces. Never use sharp objects, scouring pads (metal or plastic), abrasive cleaners, or abrasive cloths/paper towels for risk of scratching or leaving marks on the surface.

Seals

One of the factors that cause odors to form in the dishwasher is food that remains trapped within the door seals. Clean periodically with a damp sponge. Do not use abrasive substances or scouring pads that could affect the seal.

Protect Against Freezing

If your dishwasher is to be left in an unheated location during the winter, we recommend the following steps be taken, with the assistance of a service professional:

  1. Disconnect the electrical power to the dishwasher.
  2. Turn off the water supply and disconnect the water supply hose from the water valve.
  3. Drain water from the inlet hose and water valve. (Use a container to collect draining water)
  4. Reconnect the water supply hose to the water valve.
  5. Remove the filter assembly from the interior base of the dishwasher and use a sponge to soak up water in the sump area.

General Care Recommendations

Troubleshooting Tips

Error Codes

When some malfunctions happen, the appliance will display error codes to warn you.

CODES MEANINGS POSSIBLE CAUSE
E1 Door open The door is opened when the dishwasher is operating
E2 Water inlet Water inlet malfunction
E3 Water drainage Water drainage malfunction
E4 Temperature sensor Temperature sensor malfunction
E5 Overflow/leakage Overflow occurs/Water leakage occurs
E6 Water leakage Water leakage occurs
E7 Heating element Abnormal heating

WARNING: If overflow occurs, turn off the main water supply before calling for service. If there is water in the base interior of the dishwasher because of an overfill or small leak, the water should be removed before restarting the dishwasher.

Before Calling for Service

Review the following troubleshooting guide to assist prior to calling for professional service.

PROBLEM POSSIBLE CAUSES WHAT TO DO
Dishwasher doesn't run Fuse blown, or the circuit breaker acted
Power supply is not turned on
Water pressure is low
Replace fuse or reset circuit breaker. Remove any other appliances sharing the same circuit with the dishwasher.
Make sure the dishwasher is turned on and the door is closed securely. Make sure the power cord is properly plugged into the wall socket.
Check that the water supply is connected properly and the water is turned on.
Drain pump doesn't stop Overflow The system is designed to detect an overflow. When it does, it shuts off the circulation pump and turns on the drain pump.
Noise Some audible sounds are normal
Utensils are not secure in the baskets or something small has dropped into the basket
Motor hums
Sound from detergent cup opening.
Ensure everything is secured in the dishwasher.
Dishwasher has not been used regularly. If you do not use it often, remember to set it to fill and pump out every week, which will help keep the seal moist.
Suds in the tub Improper detergent
Spilled rinse agent
Use only specialized dishwasher detergent to avoid suds. If suds occurs, open the dishwasher and let suds evaporate. Add 1 gallon of cold water to the tub. Close and latch the dishwasher, then start the "pre-rinse" wash cycle to drain out the water. Repeat if necessary.
Always wipe up rinse agent spills immediately.
Stained tub interior Detergent with colorant was used Make sure that the detergent is one without colorant.
Dishes and flatware not clean Improper program
Improper basket loading
Select a stronger program.
Make sure that the action of the detergent dispenser and spray arms are not blocked by large dishware.
Spots and filming on glasses and flatware 1. Extremely hard water
2. Low inlet temperature
3. Overloading the dishwasher
4. Improper loading
5. Old or damp powder detergent
6. Empty rinse agent dispenser
7. Incorrect dosage of detergent
8. Use of tablet with short cycles
To remove spots from glassware:
1. Take out all metal utensils out of the dishwasher.
2. Do not add detergent.
3. Choose the longest cycle.
4. Start the dishwasher and allow it to run for about 18 to 22 minutes, then it will be in the main wash.
5. Open the door to pour 2 cups of white vinegar into the bottom of the dishwasher.
6. Close the door and let the dishwasher complete the cycle. If the vinegar does not work: Repeat as above, except use 1/4 cup (60 ml) of citric acid crystals instead of vinegar.
Cloudiness on glassware Combination of soft water and too much detergent Use less detergent if you have soft water and select a short cycle to wash the glassware. Avoid using tablets/pods.
Yellow or brown film on inside surfaces Tea or coffee stains
Iron deposits in water can cause an overall film
Use a solution of 1/2 cup of bleach and 3 cups of warm water to remove the stains by hand. Wear cleaning gloves.
WARNING: Wait for 20 minutes after a cycle to let the heating elements cool down before cleaning the interior; otherwise, burns will happen.
Contact a water softener company for a specialized filter.
White film on inside surface Hard water minerals To clean the interior, use a damp sponge with dishwasher detergent and wear rubber gloves. Use white vinegar to spot clean or a specialized dishwasher cleaner. Never use any other cleaner for the risk of foaming or suds.
The detergent dispenser lid cannot be closed properly Clogged detergent residue is blocking the catch Clean the detergent dispenser and catch thoroughly. Avoid using tablets/pods for short programs.
Detergent left in dispenser cups Dishes block detergent Cups Re-load the dishes properly.
Steam Normal phenomenon There is some steam coming through the vent by the door latch during drying and water draining.
Black or gray marks on dishes Aluminum utensils have rubbed against dishes Use a mild abrasive cleaner to eliminate those marks.
Water sitting on the bottom of the tub This is normal A small amount of clean water around the outlet on the tub bottom keeps the water seal lubricated.
Dishwasher leaks Overfill dispenser or rinse aid spills
Dishwasher is not level
Be careful not to overfill the rinse aid dispenser. Spilled rinse aid could cause excess suds and lead to overflowing. Wipe away any spills with a damp cloth.
Make sure the dishwasher is level.

Specifications

Customer Satisfaction Guarantee

Your purchase comes with a 100% satisfaction guarantee from Mueller.

If you are not happy with the product for any reason, please contact Mueller USA at support@muellerdirect.com or 888-632-9981 with your feedback or questions, and they will do their best to make things right for you!

Mueller USA
168 Mason Way Unit #4A,
City of Industry, CA 91746
Telephone: (888) 632-9981
E-mail: support@muellerdirect.com
Web: www.muellerdirect.com

Models: DW-1800, Professional Series 18 Inch Built-In Dishwasher, 18 Inch Built-In Dishwasher, Built-In Dishwasher, DW-1800, Dishwasher

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References

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