LANDI C20Pro POS Terminal User Guide

Disclaimer

• Every effort has been made to ensure the accuracy and completeness of this User Guide. However, it cannot be guaranteed that there are no errors or omissions.
• Fujian LANDI Commercial Equipment Co.,Ltd. holds the full copyright of this manual and reserves the right to modify the software, hardware, and/or documentation without prior notice.
• Due to product updates, certain details may not correspond with the actual product. For accurate information, please refer to the physical product.
• Unauthorized copying, distribution, or use of any part of this manual is strictly prohibited without written permission from Fujian LANDI Commercial Equipment Co.,Ltd.
• Fujian LANDI Commercial Equipment Co.,Ltd. shall not be held responsible for any damages, malfunctions, data loss or loss of accessories caused by incorrect operations that do not follow the instructions provided in this manual.

Environmental Tips

The environmentally sustainable lifespan of this product is 10 years, subject to specified climate conditions for normal operation, storage, and transportation. Upon reaching its end-of-life stage, return it along with its packaging to the company.

○: Indicates that the content of the hazardous substance is below the limit requirements specified in GB/T 26572.

X: Indicates that the content of the hazardous substance exceeds the limit requirements specified in GB/T 26572.

Note:

1. Most parts are made of harmless environmental protection materials.
2. Environmental data is obtained by testing in the normal use and storage environment.

Prompt Identifier

Warning: ⚠️ This symbol indicates a potential threat to personal safety and property.

Caution: ✋ This symbol indicates possible equipment damage due to improper operation.

Notice: ? Key areas or important information that should be given special consideration during use or operation.

Abbreviation Correspondence Chart

1. Overview

Security Guarantee

• Installation and connection must adhere to instructions. Connect to a stable power outlet with proper grounding.
• Avoid connecting to circuits shared with frequently switched devices like copiers or air conditioners.
• Retain all safety and operating instructions for future reference.
• Do not use non-specialized power supply; it may result in malfunctions.
• If the power cord is damaged, discontinue usage and notify the service department.
• Do not expose the Terminal to liquid substances or allow conductive objects to enter it.
• Do not apply excessive pressure or place items on top of the Terminal.
• Avoid severe vibrations, shaking, or forceful impacts.
• Do not position in environments with high temperature, humidity, dustiness, or strong electromagnetic fields.
• Do not plug/unplug components while powered on; turn off the Terminal first.
• Avoid using flammable sprays or paints near the Terminal.
• In case of malfunctioning, cut off power supply and cease usage. Contact LANDI post-purchase service department; do not disassemble.
• In case of thunderstorms, disconnect the power supply to prevent lightning strikes.
• Opening the Terminal casing will erase sensitive information.
• Abnormalities will trigger warning messages and alarm sounds. Contact LANDI customer service.

Warning: This product is classified as Class B and may cause radio interference in residential environments. Users may need to implement practical measures to mitigate interference.

Terminal Purpose and Features

The C20Pro is an advanced POS Terminal with a full touch screen and high-speed communication capabilities, designed for indoor usage in various industries such as catering, entertainment, chain stores, and e-commerce businesses. It features cutting-edge software, hardware, and industrial design, including a 4-core 2.0G high-speed CPU, ample memory, a touchscreen LCD display, and user-friendly graphical interfaces. It supports 4G, WiFi, Bluetooth, and Ethernet.

Configuration of Terminal Series

C20Pro Series Terminal Model List

Configuration of C20Pro Series Terminal

The C20Pro series offers diverse functional configurations. For detailed information, please contact your account manager.

Operation Environment

The requirements for the operation and storage transpiration environment are as follows:

2. Appearance and Interface

Refer to the diagrams for the appearance and interface of the terminal.

Diagram 1:

1. [Screen]

2. [Screen]

3. [Base Unit]

Diagram 2:

4. [Speaker/Indicator]

5. [Power Button Area]

6. [Power Button]

7. [USB Port]

8. [USB Port]

9. [USB Port]

10. [Speaker]

11. [USB Port]

12. [TF Card Slot]

13. [Cashdrawer Port]

Diagram 3 (Figure 2-1):

14. [Scanner]

15. [Ethernet Port]

16. [USB Port*2]

17. [Audio Jack 3.5mm]

18. [NFC Reader]

19. [CFD (LCD with touch screen)]

20. [Power Supply Port]

21. [USB Type-C Port]

22. [Cashdrawer Port]

23. [RS232]

3. Technical Features, Size, Weight

Technical Features

4. Unboxing and Inspection

Open the packaging box and carefully inspect the Terminal and accessories for any signs of tampering or transportation damage. POS Terminals have built-in security features and become unusable if dismantled.

1. Unpacking the packaging box and check the following items:

• ◇ C20Pro Terminal
• ◇ Power Supply
• ◇ Safety, Warranty, Installation Guide

2. Remove all plastic wrapping from the Terminal and other accessories.

3. Retain the shipping packaging box and materials for future packing or transporting of the Terminal.

5. Installation

Installation Environment

Position POS Terminals in areas with minimal electromagnetic radiation during operation. Install the Terminal on a stable platform to prevent accidental falls. Keep it at a considerable distance from heat sources, vibrations, dust, moisture, and other potential sources of electromagnetic radiation (e.g., computer screens, electric motors, security terminals).

? Notice: For safety reasons, do not lay power lines along pedestrian walkways or across pathways on the floor.

Ports Cables Installation

Diagram showing port connections on the back and bottom of the terminal.

Bottom ports (left to right): Ethernet Port, Power button, TF card slot, USB Type-A port, RS232 serial port, another USB Type-A port, Ethernet port, Cashdrawer port, Audio port, Micro USB port.

Bottom ports (left to right): Ethernet Port, USB Type-A, Audio Jack 3.5mm, RS232, Cashdrawer, USB Type-C, Power Supply Port.

Right ports (left to right): USB Type-A, USB Type-A.

Left ports (left to right): 3.0 USB Type-A, TF Card.

Top of screen: Micro USB.

? Notice: The power button, USB cable, and Ethernet cable should be neatly placed inside the wire slot on the back cover of the base to minimize cable clutter.

Power Supply

Insert the power adapter into the Terminal's power interface and connect it to the mains electricity.

Power Supply Adapter Specifications

The Terminal power port supplies power by inserting the provided power adapter plug into the power seat.

⚠️ Warning: Use only the standard power supply provided in the Terminal packaging. Using any other model may result in the Terminal not functioning properly.

Ethernet Port (RJ45)

For Ethernet communication, use a network cable with a standard RJ45 connector.

Audio

The audio jack supports OMTP and CTIA standard interfaces, including four-pole audio plugs (with microphone support) and three-pole audio plugs for headphones or speakers.

Cashdrawer Port (RJ11)

The Terminal supports external cash drawers with an RJ11 interface, compatible with all 12V cash drawers.

Serial Port COM1 (RJ22)

The Terminal is equipped with one or two standard RS232 level serial ports, designated as COM1.

USB Type-A

The Terminal has five USB HOST interfaces (1 x 3.0 USB Type-A, 4 x 2.0 USB Type-A) for connecting other USB devices.

Micro USB

Micro USB is used as a peripheral Terminal to connect to computers for debugging and data transfer.

USB Type-C Port

USB Type C is an OTG interface for connecting to a computer for debugging and data transfer. As a USB host, it supports USB 3.0 and can connect other USB devices.

Terminal Debugging and Trial Operation

1. Check if the Terminal is receiving proper power supply. A red light below the main screen indicates power status.
2. Ensure all communication cables and SIM cards (if required) are properly installed.
3. Press the power button. A blue light indicates successful startup. If no response, refer to Chapter 7 "Common Troubleshooting".
4. After installation, perform a trial run to ensure successful operation.

6. Usage of Terminal

Basic Operation of Power on/off the Terminal

Power on: Ensure the power adapter is connected and powered on. The power icon will be red. Press and hold the 'Power' button for about 3 seconds. The power icon turns blue, the main display lights up, and the welcome screen appears.

Power off: Press and hold the power button for approximately 2 seconds. Select 'Power off' on the screen.

Image showing 'Power off' and 'Restart' options on the terminal screen.

Usage of Buttons

The buttons on the right side of the base, from left to right, are: power button, Volume-, Volume+, Customize Button.

Usage of USB Ports

The terminal has five USB Type-A ports on the back panel and sides. These ports are recommended for connecting devices that are not frequently plugged/unplugged, such as password keyboards and barcode scanners.

Diagram showing USB ports and other connections.

7. Trouble Shooting

8. Usage Precautions

• Do not use the Terminal in harsh environments (direct sunlight, high temperatures, humidity, excessive dust).
• For cleaning, dampen a clean cloth with a few drops of neutral detergent. Avoid wet cloths. For stubborn stains, use alcohol or alcohol-based cleaners. Do not use diluents, trichloroethylene, or ketone solvents. Avoid spraying cleaning agents directly onto the screen.
• Do not plug or unplug components (except USB ports, Ethernet ports, headphone jacks) while powered on.
• Do not hot-swap SIM cards or MicroSD cards.
• After each day's business operations, shut down the Terminal.
• The Terminal should be managed by designated personnel.
• If abnormal phenomena occur (sharp noises, water/impurities inside, unpleasant odors), immediately stop operation, cut off power, and report to the service provider.

Note: The Terminal should be protected from water and dust. It is intended for indoor use only. Damage caused by rain or dust infiltration is not covered under warranty.

9. Transportation and Storage

Transport using conventional methods, avoiding exposure to rain, snow, direct sunlight, and mechanical impact. Handle with care to prevent dropping or throwing. Implement measures to avoid compression and packaging damage. Store the product in its original packaging box.

? Notice: There is a warning on the packaging box regarding transportation. Please follow the instructions during transportation to avoid potential damage to the Terminal.

The warehouse must not contain harmful gases, flammable or explosive materials, or corrosive chemicals. Avoid strong mechanical vibrations, impacts, or intense magnetic fields. Position packaging boxes at least 15cm above the ground and 50cm from walls, heat sources, cold sources, windows, or air vents.

10. Other

Accessories for separately sell:

1. Expand Cable: USB Cable, RJ22 to DB9 serial cable
2. Thermal printing paper
3. Password keypad
4. Cash Drawer
5. Micro SD Card
6. Scanner

Note: Please contact the account manager for details.

Terminal Repairs

Refer to the Terminal warranty booklet for contact information of the nearest repair center. Provide valid purchase documents such as invoices when seeking repairs. Consult the product's warranty manual for more details.

Contacts:

Fujian LANDI Commercial Equipment Co., Ltd.

Add: Building 17, Section A, Software Park, No. 89 Software Road, Gulou District, Fuzhou Municipality, Fujian Province, China

TEL: 0591-88077077 4006-580-616

FAX: 0591-88077085

POST Code: 350003

Website: http://www.landicorp.com

FCC Statement

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• (1) This device may not cause harmful interference, and
• (2) This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, the user is encouraged to try to correct the interference by one or more of the following measures:

• -Reorient or relocate the receiving antenna.
• -Increase the separation between the equipment and receiver.
• -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• -Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with a minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISED RSS Warning

This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'ISED applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

• (1) l'appareil ne doit pas produire de brouillage, et
• (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

ISED RF exposure statement:

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Le rayonnement de la classe b repecte ISED fixaient un environnement non contrôlés. Installation et mise en œuvre de ce matériel devrait avec échangeur distance minimale entre 20 cm ton corps. Lanceurs ou ne peuventpas coexister cette antenne ou capteurs avec d'autres.

Equipment is restricted to indoor use only. L'équipement électronique est réservé à une utilisation en intérieur uniquement.