Canon eMaintenance

Delighting You Always

Manage device effortlessly, empowering you to focus on the essentials.

Image of a Canon multi-function device in a city skyline setting, with the Canon logo and 'eMaintenance' branding.

Unlock Efficiency

Are you spending too much time managing your multi-function device? Discover eMaintenance.

Image of a woman holding a laptop in front of a Canon multi-function device with a city skyline background.

1. Toner-On-Demand

eMaintenance manages toner demand. Devices send pre-alerts to Canon for toner supply, eliminating the need for manual stock requests and ensuring devices never run out of toner.

2. Maximize Uptime

Device status is monitored remotely by Canon, detecting various alerts or alarms to provide proactive support, thus maximizing device uptime.

3. Firmware Update

With the latest trend of scheduled software/firmware updates, our eMaintenance system makes it easier to timely update your device. These updates can be set to occur during off-peak periods, minimizing any disruption in your daily work.

4. Optimize Device Usage

Gain insights into device usage patterns to optimize device deployment within large organizations, improving overall efficiency.

5. Secure Connection

eMaintenance lives up to a high security standard. All communication between the system and Canon devices is encrypted and limited only to counter data, device performance, and debug log information.

6. Automatic Counter Reading

With eMaintenance, counter reading is automatically reported. This eliminates the need for manual checks from users, reducing your workload and ensuring accurate billing.

Choose the Connection Method That Is Right for You

Canon offers several connection methods for eMaintenance:

eRDS / CCA

embedded Remote Diagnostic System (eRDS): A monitoring program embedded in the device. When enabled, eRDS obtains its own device management information and sends it to the Cloud Platform. No additional equipment setup is required; it's the simplest and most direct method.
Cloud Connection Agent (CCA): The next-generation device embedded agent software that sends device event information and log files to the Cloud collection & storage service.

RDS MEAP

Remote Diagnostic System MEAP SMTP (RDS MEAP): An additional method to obtain device management information and send it to the Cloud Platform via SMTP. This requires an additional MEAP installation into the device.
- MEAP - Multifunctional Embedded Application Platform
- SMTP - Simple Mail Transfer Protocol

CDCA

Canon Data Collection Agent (CDCA): A PC-installed agent that monitors up to 1000 devices and sends device management information to the Cloud Platform. Suitable for large fleets with a central management interface.

Diagram illustrating Canon's eMaintenance connection methods (eRDS/CCA, RDS MEAP, CDCA) and data flow through a firewall to the internet, cloud platform, and backend system, highlighting secure data transfer and timely support. The diagram shows devices connecting to a cloud platform via the internet, with data flowing to a backend system. It also indicates firmware updates, toner alarms, errors, and usage data being transmitted.

Security Features

Data Transfer Protocol

The eMaintenance system is designed to minimize the amount of data carried by the network while ensuring your systems are up and running. Data transfer between devices and our Cloud Platform is encrypted via HTTPS or SMTP communication, ensuring information security even in the unlikely event of interception during transmission. Additionally, only device-related information such as counter data, toner status, alarms, and device firmware is communicated.

Security Standard

ISO/IEC 27001: 2022, ISO/IEC 27017: Canon Inc. Digital Printing Digital System Development Centre, Kawasaki Office has acquired the above security standards in 2024 for the following services: ISMS Cloud Security Management System regarding provision of Monitoring Service/ RDMS for multifunction devices and printers as a cloud service provider.

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