ARRIS SURFboard Wi-Fi Cable Modem: Quick Start Guide

Before Returning This Product

If you need to return this product for any reason, please contact ARRIS Technical Support for assistance at 1-877-466-8646. You can also visit www.arris.com/selfhelp for frequently asked questions (FAQs), product manuals, Live Chat, and email support.

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Getting Started: Setup Instructions

Step 1: Connect Your Modem

Unbox the device. Plug in the power cable (included) and a coaxial cable (not included) from your Internet Service Provider.

Diagram Description: The back of the ARRIS SURFboard Wi-Fi cable modem is shown, with ports for power and coaxial cable connection. The included power cable should be connected to the modem and a power outlet. A coaxial cable from your Internet Service Provider should be connected to the modem.

Step 2: Download and Install the SURFboard Central App

Download and install the SURFboard Central mobile app to set up and manage your device.

Scan the QR codes below to download the app:

With the mobile app, you gain access to:

✔️ Step-by-step installation instructions
✔️ Activation support for your specific service provider
✔️ Automatic device registration for warranty
✔️ Product documentation, Tech Support, and FAQs

Wait 5-10 minutes for the online LED to become solid blue or solid green.

Need Further Assistance?

For product activation support, please contact your Internet Service Provider directly.

Accessing Your Device via Web Interface

After product activation, you can access your device's settings by connecting an Ethernet cable between your desktop/laptop and your Wi-Fi cable modem. Then, navigate to 192.168.100.1 in a web browser.

Default Login Credentials:

Username: admin
Password: password

Note: The default login is case-sensitive.

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