V380 PRO APP Setup and Connection Guide
1. Install V380 PRO APP and Register Account
Download the V380 PRO app from Google Play or the App Store. PC users can log in with their app account. Registration is via email; phone numbers are not required.
Device Preparation
Connect the camera to a power source. Press and hold the RESET button for 5-10 seconds until the device restarts and indicates it is ready for reconnection.
2. Setting Device Mode: WiFi Smart Quick Connect
This mode is used when the device is ready for connection and emits a prompt tone.
- Select "WiFi Smart Quick Connect" for connection. This method supports 2.4G WiFi networks and does not support 5G WiFi.
- Enter your WiFi router's password.
- Enter the camera's device UID.
- Set a name for your camera (e.g., "Living Room", "Office").
- Set a secure password for the device.
- Confirm the new password.
Image Description 1: A series of screenshots illustrating the app interface for adding a device, showing options like "Scan QR Code", "Manual Add", and "Nearby Devices".
Image Description 2: Screenshots demonstrating the process of entering WiFi network name (SSID) and password, followed by the device UID.
Image Description 3: Screenshots showing the steps to name the device and set a password, including password strength indicators.
2. Setting Device Mode: AP Mode (Hotspot Connection)
This mode is for connecting devices that are already wired or connected to WiFi.
- Reset the device. Wait for the system to default to AP (hotspot) mode.
- Refresh the device list in the app to find the camera.
- Enter your WiFi SSID and password.
- Set a name for your camera.
- Set a password for the device.
- Set a secure password.
Image Description 4: Screenshots showing the app interface when the device is in AP mode, indicating "Hotspot established" and prompts to connect to the router's WiFi.
Image Description 5: Screenshots illustrating the process of entering WiFi credentials and setting a device name and password in AP mode.
AI Tracking Special Features
Cameras with AI tracking offer advanced functionalities:
- Motion Tracking: Automatically follows the path of moving objects.
- Preset Positioning: Allows users to set and recall specific camera views.
Image Description 6: Screenshots demonstrating the "Preset Position Setup" interface, showing options to "Call" preset locations and "Set" new ones.
Warranty and Testing Application Form
This form is for warranty claims and testing requests. Please fill in the details in red ink.
Customer Information
Name: [ ]
Phone: [ ]
Convenience Store Type: [ ] FamilyMart: [County/City, District, Store Name] [ ] 7-11: [Store Name]
Buyer's Address: (Please do not use a PO Box) [ ]
LINE ID: [ ] (Required for after-sales service)
E-mail: [ ]
Seller Information
Platform Account: [ ]
Store Name: [ ]
Purchase Information
Purchase Proof: [ ] Purchase Order Copy.
Purchase Date: Based on the purchase order. (Note: If the order copy is not provided with the shipment, the manufacturing date will be used, and the 7-day shipping subsidy will be cancelled).
Important: To ensure your rights, please provide the order copy with the shipment.
Fault Description and Usage Environment
[Text area for detailed description of the issue and how the product is used.]
Product Information
Product Name: [ ]
Model: [ ]
Device UID: [ ]
Service and Repair Judgment
Warranty Period: [ ] Within 7 days [ ] Within 30 days [ ] Over 30 days [ ] Out of Warranty
Status: [ ] Normal [ ] Defective [ ] Missing Parts [ ] Human Damage [ ] Other:
Handling: [ ] Return [ ] Send for Repair [ ] Dispose [ ] Other:
Important Notes
Product testing typically takes 1-3 business days; repairs take 7-14 business days (excluding holidays).
Service processing time is 7-14 business days. Delays due to missing parts or other factors will be communicated.
Warranty is void if protective films are lost/damaged, installation is improper, or damage occurs due to natural disasters, misuse, or unauthorized modifications. Repair fees may apply for such damages.
Customers agree to receive notifications via SMS or other means. Items not claimed within 30 days after notification are not the responsibility of the company.
The company is not responsible for items other than the warranty product or accessories.
Service fees cover direct costs (parts, consumables) and indirect costs (engineer time, equipment, management).
Service Phone: 03-4697089 (If busy, please leave a message via LINE).
Check Progress: Contact LINE customer service @sst7459y (Business hours: Monday-Friday, 10:00-17:00).
Personal Information Protection: To check status, you must first provide your order details (name, phone) for identity verification. Inquiries without correct information will not be processed.
Shipping Method for Testing and Returns
Step 1: Provide Purchase Order and Contact Information with Shipment.
Please fill out the "Testing Application Form" and "Order Information" and send them together with the product in a package.
Incomplete warranty information will result in delays as the center will wait for the necessary details.
Step 2: Ship to After-Sales Testing Center.
Recipient: 王雅竹 (Wang Yazhu)
Sender Phone: 0972978455 (for receiving calls only). For contact, please use LINE: @sst7459y.
Important: Please package the product securely (do not attach shipping labels directly to the product's original color box) to avoid affecting your warranty rights.
