Tenda MW12 AC2100 Tri-band Whole Home Mesh WiFi System

Package Contents

• Mesh12 x 3
• Power adapter x 3
• Ethernet cable x 1
• Quick installation guide x 1

Get to Know Your Device

Each node features the following ports:

• 10/100/1000Mbps LAN ports
• 10/100/1000Mbps WAN/LAN port
• DC power jack
• Reset button

Step 1: Download and Install the Tenda WiFi App

Download the Tenda WiFi App on your mobile device by searching for "Tenda WiFi" in the App Store or Google Play, or by scanning the provided QR code [QR Code]. Then, install the App.

Available for iOS and Android.

Step 2: Connect the Primary Node

The first node you set up functions as the primary node; the rest are secondary nodes.

To connect to the internet:

1. Power off your modem and remove its battery (if applicable).
2. Use the included Ethernet cable to connect a LAN port of your modem or an Ethernet jack to the WAN/LAN port of any node. This node will be your primary node.
3. Reinstall the modem's battery and power it on.
4. Use the included power adapter to connect the primary node to a power source. Its LED indicator should light solid green. Wait approximately 40 seconds. The system completes startup when the LED indicator blinks green.

Step 3: Set up the Primary Node for Internet Access

1. On your mobile device, go to the WiFi network list. Select the SSID of the primary node (e.g., NOVA_XXXX) and enter its password. The default SSID and password are on the bottom label of any node.
2. Run the Tenda WiFi App and follow the on-screen instructions to set up the primary node. After the primary node is connected to the internet, its LED indicator will light solid green.

Step 4: Connect the Secondary Nodes to the Internet

1. Place each node:
   • In an elevated, open position within the coverage area of your existing nova WiFi network.
   • Keep nodes away from electronics with strong interference, such as microwave ovens, induction cookers, and refrigerators.
2. Use the other power adapters to connect the remaining secondary nodes to separate power sources. Their LED lights should turn solid green. Wait for about 40 seconds. The secondary node is connecting to another node when its LED indicator blinks green.
3. Observe the LED indicators of the secondary nodes until they light one of the following colors:
   • Solid green: Good connection
   • Solid yellow: Fair connection
   • Solid red: Disconnected
4. If the LED indicator of a node does not light solid green, relocate it according to step 1 in this section to achieve a better connection.

Done. To access the internet:

• Wired devices: Connect wired devices to the LAN ports of any node.
• Wireless devices: Connect wireless devices to the WiFi network using the SSID and WiFi password you set.

To manage the network anytime, anywhere, tap [settings gear] and use your account to log in.

FAQ

Q1: How can I change my SSID and password?

Run the Tenda WiFi App, tap "Settings" in the lower-right corner, tap "Wireless Settings", change your SSID and password, and tap "Save". You will then need to reconnect your mobile devices using the new SSID and password.

Q2: How can I remove a node from my WiFi network?

Tap the node on the Tenda WiFi App, tap "[more options]" in the upper-right corner, and choose "Delete". Note: Removing a node restores it to factory settings.

Q3: Can I add another new set of nodes to expand my network coverage?

Yes. Run the Tenda WiFi App, tap "Settings" in the lower-right corner, tap "Add Nova", and follow the on-screen instructions to add.

Q4: How to restore my network to factory settings?

With the nodes powered on, hold the Reset button of your primary node down using a paper clip for about 6 seconds. Release when the LED indicator blinks fast. Your network is reset successfully when the LED indicator lights solid on, then blinks again. All nodes are restored to factory settings.

Q5: My 2.4 GHz WiFi-enabled devices, such as a home security camera, cannot connect to my nova WiFi network. What should I do?

If your 2.4 GHz WiFi-enabled device supports the WPS function, perform the steps below:

1. Run Tenda WiFi App, tap "Settings", "WPS", and the WPS button corresponding to the node near your device.
2. Within 2 minutes, enable the WPS function on your device.

If your 2.4 GHz WiFi-enabled device does NOT support WPS function, perform the steps below:

1. Connect your smartphone used for setup to the WiFi network.
2. Run Tenda WiFi App, tap "Settings", "Smart Assistant", and "Enable". Your smartphone connects to the 2.4 GHz WiFi network.
3. Use the smartphone to set up your 2.4 GHz WiFi-enabled device, guided by its App.

LED Indicator Description

After a node is powered on, the LED indicator lights solid green for about 40 seconds to complete startup. Then, the LED indicator lights one of the following colors:

When a node is performing WPS negotiation, the LED indicator description is shown as below:

• Blinking green slowly: Ready for WPS negotiation.
• Blinking green fast: Performing WPS negotiation with a wireless device.

Compliance Information

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. Operations in the 5.15-5.25GHz band are restricted to indoor use only. This equipment should be installed and operated with a minimum distance of 20cm between the device and your body.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

WARNING: The mains plug is used as a disconnect device; the disconnect device shall remain readily operable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type Mesh12, MW12 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.tendacn.com/en/service/download-cata-101.html

For EU/EFTA, this product can be used in the following countries: BE, BG, CZ, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, UK.

Frequency Range

* Weather radar frequency (5600-5650MHz) is excluded; the corresponding channels are 120, 124 and 128.

Software Version

V1.0.0.X. Software updates can be released by Tenda to fix bugs or enhance functions after the product has been released. Updated software versions released will not impact continued compliance with all applicable rules. Radio Frequency parameters are not accessible for the user and cannot be changed by the user.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment should be installed and operated with a minimum distance of 23cm between the device and your body.

Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz

NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Recycling

This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys new electrical or electronic equipment.

Adapter and Operating Environment

Adapter Specifications

Adapter Model: BN067-A18012E/BN067-A18012U/BN074-A18012B

Manufacturer: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Input: 100-240V AC 50/60Hz 0.6A

Output: 12V DC 1.5A

DC Voltage: 12V

Operating Environment

Temperature: 0°C-40°C

Humidity: (10-90)% RH, non-condensing

Technical Support

Company: Shenzhen Tenda Technology Co., Ltd.

Address: 6-8 Floor, Tower E3, No. 1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052

USA hotline: 1-800-570-5892 (Toll Free: 7 x 24 hours)

Canada hotline: 1-888-998-8966 (Toll Free: Mon-Fri 9 am - 6 pm PST)

Hong Kong Hotline: 00852-81931998

Website: www.tendacn.com

Email: support.nova@tenda.com.cn

Copyright

©2019 Shenzhen Tenda Technology Co., Ltd. All rights reserved.

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice.

*MW12 is a serial name coming with one, two, or three Mesh12 units.