This document serves as a comprehensive FAQ and troubleshooting guide for Tenda Nova Mesh WiFi systems. It provides solutions to common user queries regarding network performance, setup procedures, connectivity issues, and general system operation.
Key Topics Covered
Network Coverage and Performance
Discusses factors affecting coverage, solutions for dead spots using additional Mesh units, and compatibility between WiFi 5 (MW Series) and WiFi 6 (MX Series) products. It also notes system capacity (up to 10 units, 8 recommended for stability).
Internet Speed Issues
Addresses concerns about advertised vs. experienced speeds, noting dependence on the Internet Service Provider and network configuration. Recommends enabling Auto System Maintenance for speed consistency.
Connectivity and Device Problems
Explains how to resolve issues like devices not working, frequent WiFi disconnections (and how to disable automatic mobile switching), and nodes failing to connect to the main unit. It highlights the impact of household appliance interference on wireless signals and provides placement advice.
Setup and Configuration
Guides users through the initial setup process, including downloading the Tenda Wi-Fi app, connecting the first Nova unit, configuring internet connection types (DHCP, PPPoE, Static IP), and setting up subsequent units. It also covers adding nodes to an existing network.
Smart Home Device Compatibility
Advises on connecting smart home devices, emphasizing the need for 2.4GHz band compatibility and noting that devices relying solely on Zigbee, Z-Wave, or Bluetooth are not compatible with standard WiFi protocols.
Advanced Troubleshooting
Covers topics such as device connection failures with WPA3 encryption, parental control blocking, poor upload speeds in bridge mode, and cross-brand mesh compatibility (limited to same-brand devices).
Connection Type Detection
Provides steps for resolving issues where the system fails to detect the DHCP connection type, including modem/router restarts and firmware updates.
Support Contact
For further assistance, Tenda customer service can be reached via email at support.us@tenda.cn.
