Gourmia GSI1020 Automatic Soft Serve Ice Cream & Frozen Drink Maker

Congratulations on your purchase!

Congratulations on the purchase of your Gourmia Soft Serve Ice Cream and Frozen Drink Maker!

At Gourmia, our goal is to ensure delicious menu options are always a practical possibility, no matter how fast-paced your life is. Like everything else we create at Gourmia, this appliance is designed to work for you as you navigate your busy day. Whether you need an icy cocktail, frozen confections for a crowd, or a cold, coffee-flavored treat, your dependable frozen treat maker is up to the task.

This manual provides an overview and instructions on all the functions and features of your new appliance, along with directions for assembling, operating, cleaning, and maintaining it. Please read all safety instructions before getting started. Keep this manual handy for future use and review.

Our team is available to help with any question you might have. We're excited for you and want you to get the most out of your purchase—so whether you need assistance with setup or guidance on which functions to use, we're happy to walk you through it, step by step.

Here's to Frozen Fun!

We'd love to hear about the delicious treats you're creating! Share your thoughts, recipes, and photos with us.

Follow us: [Instagram] [TikTok] [Facebook] [X] @gourmia

[Image: A Gourmia soft serve ice cream maker is shown with various frozen desserts, including soft-serve cones, milkshakes, and slushies, arranged around it.]

Important Safeguards

Read all instructions before using the electric appliance. For household use only.

The following basic precautions should always be followed:

1. This appliance is not intended for use by children or persons with reduced physical, sensory, or mental capabilities, or a lack of experience and knowledge, unless they have supervision.
2. Close supervision is necessary when any appliance is used near children. Children should be supervised to ensure that they DO NOT play with the appliance. Cleaning and user maintenance SHOULD NOT be done by children unless they are supervised. Children SHOULD NEVER use the warming station or touch the warming plate or the warming cup.
3. Check if the voltage indicated on the appliance corresponds to the local main voltage before you connect the appliance.
4. DO NOT use the appliance if the plug, the main cord or the appliance itself is damaged. Always make sure that the plug is inserted properly into a wall outlet.
5. If the power supply cord is damaged, it must be replaced by a cord from the manufacturer or an authorized service facility.
6. DO NOT operate any appliance with a damaged cord or plug, after the appliance malfunctions, or if the appliance has been damaged in any manner. Return the appliance to the nearest authorized service facility for examination, repair, or adjustment.
7. DO NOT use an extension cord with this appliance.
8. DO NOT let the cord hang over the edge of the table or counter, nor let it touch hot surfaces.
9. To protect against electric shock, DO NOT immerse cord, plugs, or appliance in water or other liquid.
10. DO NOT plug in the appliance or operate the control panel with wet hands.
11. NEVER connect this appliance to an external timer switch or separate remote-control system in order to avoid a hazardous situation. To disconnect, turn off the appliance, then remove the plug from the wall outlet.
12. ALWAYS use the appliance on a dry and level surface.
13. WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
14. DO NOT place the appliance against a wall or against other appliances. Leave at least 4 inches of free space on the back and sides and 4 inches of free space above the appliance. DO NOT place anything on top of the appliance.
15. DO NOT fill containers past the max fill indicators.
16. DO NOT operate the appliance with an empty container.
17. DO NOT microwave the containers or accessories provided with this appliance.
18. DO NOT pour hot liquid into the fill port. Doing so may result in pressure buildup and steam exposure that can pose a risk of burns.
19. This appliance cannot process any solid or dry ingredients. Any solid or large ingredients including ice and frozen fruit must be pureed or liquefied before pouring into the fill port. DO NOT use this appliance to crush or grind food or ice!
20. NEVER operate the appliance without lids in place. DO NOT attempt to defeat the interlock mechanism. Ensure the freezing cylinder and lid are properly installed before operation.
21. ALWAYS keep hands and utensils away from this appliance while mixing to reduce the risk of severe personal injury or damage to the unit.
22. WARNING: DO NOT use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
23. WARNING: DO NOT damage the refrigerant circuit.
24. WARNING: To avoid a hazard due to instability of the appliance, it must be assembled in accordance with the instructions.
25. WARNING: DO NOT store explosive substances such as aerosol cans with a flammable propellant in or near this appliance.
26. WARNING: Warming plate and warming cup will be hot! Use caution when handling the warming cup. DO NOT touch hot surfaces. DO NOT allow children near the warming station when in use.
27. DO NOT carry this unit by the dispenser, the cone holder, or any other extending or removable part.
28. DO NOT use the appliance for any other purpose than described in this manual. The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.
29. DO NOT leave the appliance unattended when plugged in.
30. DO NOT use outdoors.

SAVE THESE INSTRUCTIONS

Know Your Ice Cream Maker

Parts of Your Ice Cream Maker

[Diagram: Shows the main components of the ice cream maker.]

• Freezing Cylinder: The main chamber where ingredients freeze.
• Auger: A rotating paddle that mixes ingredients during freezing.
• Lid: Covers the freezing cylinder and has an opening for ingredients.
• Lever: Used to dispense the frozen treat.
• Removable Drip Tray: Catches drips from the dispenser.

[Diagram: Shows the ice cream maker with additional components labeled.]

• Topping Dispenser: Holds toppings for dispensing.
• Toppings Chute: Dispenses toppings into cones or cups.
• Fill Port: Opening on the lid where ingredients are poured.
• Fill Port Cover: Covers the fill port.
• Warming Plate: Base of the warming station.
• Warming Cup: Container for preheated toppings.
• Cone Holder: Supports cones.
• Warming Station: Area to keep toppings warm.

Control Panel

[Diagram: Illustrates the control panel with its buttons and indicators.]

The control panel features:

• Warming Station Icon: Activates the warming station.
• Left Arrow: Decreases texture level (makes it thinner).
• Texture Control Bars: Indicate the selected texture consistency (6 levels).
• Right Arrow: Increases texture level (makes it thicker).
• Power Icon: Turns the unit on/off.

Functions:

• SOFT SERVE (Crème Glacée Molle)
• SLUSH (Barbotine)
• SPIKED (Alcoolisé)
• MILK SHAKE (Lait Frappé)
• FRAPPE (Café Frappé)
• SORBET

Texture Control

This product offers 6 preprogrammed functions to achieve the ideal consistency for each frozen treat. When a function is selected, the default setting will illuminate on the texture control bars.

When you use a function for the first time, we recommend trying the default setting without adjustments. Once the cycle is complete, taste the results. To make the texture thicker, tap the right arrow; to make it thinner, tap the left arrow.

Note: You can adjust the texture level mid-cycle.

Before First Use

1. Remove all packaging materials from the unit.
2. Wash the fill port, all topping dispenser parts, and the lid in warm, soapy water, or wash in the dishwasher. Dry thoroughly.
3. Run the Rinse Cycle to wash the auger and freezing cylinder. See "Running the Rinse Cycle" on page 14 for detailed instructions.

IMPORTANT: This unit utilizes a compressor that must be set upright in order to function properly. Before using the appliance, ensure the appliance was upright for at least 2 hours. When storing the appliance, it is recommended to keep it in an upright position.

Order of Assembling and Disassembling the Freezing Cylinder and Fill Port

[Diagram: Shows two steps for assembly and two steps for disassembly.]

To Assemble:

1. First slide in the freezing cylinder.
2. Then insert the fill port.

To Disassemble:

Before disassembly, wait 10 minutes for the cylinder to defrost.

1. Lift out the fill port.
2. Slide out the freezing cylinder.

Assembling Your Ice Cream Maker

[Diagram: Shows inserting the freezing cylinder into the unit.]

1. Hold the freezing cylinder with the round socket facing upward, and slide towards the back of the unit.

[Diagram: Shows inserting the fill port into the unit.]

2. Insert the fill port into the top of the unit with the round stud facing downward.

[Diagram: Shows inserting the auger into the freezing cylinder.]

3. Hold the auger with its back toward the unit and slide the auger through the freezing cylinder into its position.

[Diagram: Shows positioning the lid.]

4. Position the lid so the unlocked arrow icon aligns with the upside-down arrow on the front of the unit.

[Diagram: Shows rotating the lid to lock.]

5. Rotate the lid clockwise so the locked arrow reaches the upside-down arrow and locks into place.

Note: The unit will not operate without the lid in the correct position.

[Diagram: Shows sliding the drip tray into place.]

6. Slide the removable drip tray into place at the base of the unit.

Using Your Ice Cream Maker

The following general instructions apply to every function:

1. Place the unit on a stable, level surface.
2. Plug the unit into an outlet.
3. Tap the power icon.
4. Prepare your mixture.

WARNING: This appliance cannot process any solid or dry ingredients. Any solid or large ingredients including ice and frozen fruit must be pureed or liquefied before pouring into the fill port. Do not use this appliance to crush or grind food or ice!

5. Lift the fill port cover and pour the mixed ingredients into the opening.

Note: The MAX fill line for this unit is displayed on the lid. DO NOT overfill.

6. Tap a function. The freezing process will begin.

Note: The texture control bars will light up at its default setting. If you wish to adjust the texture, tap the right or left arrows. See Texture Control on page 7 for detailed instructions.

Note: You can adjust the texture level mid-cycle.

7. When your selected texture is reached, the corresponding texture control bars will be lit in solid blue. The unit will beep, indicating that your frozen treat is ready and the Keep Cold Function has started. See Keep Cold Function below. To dispense, place your cone or cup below the lever and gently pull the lever down.

Note: If you want to use larger cones or cups, you can remove the drip tray.

8. Once all the contents of the freezing cylinder have been dispensed, turn off the unit by pressing the power icon.

Keep Cold Function

The Keep Cold Function automatically begins once your frozen treat is ready, and will continue running for 3 hours.

• The Keep Warm Function can be disabled by powering off the unit.
• After 3 hours, the unit will turn off automatically.
• You can adjust the texture at any time during the Keep Cold Function.

Using the Warming Station

The warming station is intended to keep preheated toppings warm, not for cooking or preparing toppings.

1. Preheat your topping and pour it into the warming cup.
2. Tap the warming station icon; the icon will turn and stay red while warming.
3. Place the warming cup on the heating plate of the warming station.

WARNING: The Warming plate and warming cup will be hot! Use caution when handling the warming cup. DO NOT touch hot surfaces! DO NOT allow children near the warming station when in use.

Suggested Warm Toppings:

Suggested warm toppings include hot fudge, caramel sauce, butterscotch sauce, and fruit-based sauces like strawberry, blueberry and raspberry.

Using the Toppings Dispenser

[Diagram: Shows the components of the topping dispenser.]

1. Remove the topping dispenser lid and fill the topping dispenser with the topping of your choice.
2. Position the topping dispenser in its compartment on the left side of the unit.

[Diagram: Shows placing a cone under the topping chute and turning the knob.]

3. Place your cone or cup below the topping chute and turn the knob.

Note: Some toppings may be too large for the topping dispenser and will need to be chopped before using. DO NOT use full-size chocolate chips or candy.

Note: Empty the topping dispenser before storing.

Suggested Toppings:

Suggested toppings include mini candy-coated chocolates, mini chocolate chips, sprinkles, and chopped nuts.

Sugar and Alcohol Guidelines

If there's not enough sugar or too much alcohol, your slush won't freeze properly. To get the perfect slush every time, make sure your mixture has at least 4% sugar and not more than 16% alcohol.

Sugar Guide:

For every 8 ounces, ensure a minimum of 8 grams / 2 tablespoons of sugar.

Sugar free slush hack:

Typical sugar substitutes do not work well in frozen drink options. If you would like to create a sugar free frozen drink, we suggest purchasing Liquid Allulose, which crystalizes like sugar in frozen confections.

Alcohol Guide:

When using the Spiked function, your mixture must include between 2.8% and 16% alcohol.

Texture Control Bar Alerts

[Visual: Depicts flashing bars.]

Low Sugar Alert:

The three left texture control bars flashing is a low sugar alert. Add more liquefied sweetener and tap the function to restart.

[Visual: Three left bars flashing.]

High Alcohol / Empty Alert:

The three right texture control bars flashing is an alert that your ingredients have a high alcohol content, or the unit is running on empty. Add more liquid and tap the function to restart.

Note: DO NOT overfill. If the mixture reaches or is close to the MAX fill line, dispense some of your mixture before adding more liquid.

[Visual: Three right bars flashing.]

Motor Jam Alert:

All the ten texture control bars flashing is an alert that the motor is jammed. Dispense the mixture, ensure nothing is blocking the motor, and that all parts are assembled correctly.

[Visual: All ten bars flashing.]

Recipes

See Using Your Ice Cream Maker on page 10 for detailed instructions.

Download Recipe Book

For more recipes, scan the QR Code to download the GSI1020 Recipe Book.

[Image: A QR code and a graphic indicating "Scan to Download" with the Gourmia logo and recipe book cover.]

The Gourmia Recipe Book includes 22 recipes for your Automatic Soft Serve Ice Cream & Frozen Drink Maker.

Cleaning & Maintenance

WARNING: NEVER immerse cord, plug, or ice cream maker in water or any other liquid.

Running the Rinse Cycle

The rinse cycle cleans the unit's internals. Follow the instructions below to run the rinse cycle.

1. Wait 30 minutes after using the appliance to ensure the rinse water won't freeze.
2. Pour warm water, or warm water premixed with dishwashing liquid, into the fill port.
3. Press and hold the sorbet function. The sorbet light will flash, and the texture control bars will move in a back and forth pattern.
4. Tap the sorbet function to turn off the rinse cycle at any time. The cycle will run for 5 minutes if not stopped manually.

Cleaning

1. Base and control panel: Wipe gently with a damp cloth and dry. Never use abrasives or immerse in water.
2. Topping chute: Remove the topping dispenser and reach into the opening of the topping chute with a thin, damp bottle brush or a damp cloth. Leave the topping chute exposed to air after cleaning and allow it to dry before storing or next usage.
3. ALL removable parts are dishwasher safe, or can be washed by hand in warm soapy water.

Note: To remove the freezing cylinder, wait 10 minutes for the freezing cylinder to defrost, then lift out the fill port and remove the freezing cylinder.

Troubleshooting

Warranty and Service

This is a one-year Limited Warranty and requires proof of purchase from an authorized seller. It is applicable to the original purchaser only and is not transferable to a third-party user. Repair or replacement of defective parts is solely at Gourmia's discretion. In the event that repair isn't possible, Gourmia will replace the product/part. If product repair/replacement won't suffice, Gourmia has the option of refunding the cash value of the product or component returned.

Product defects not covered under the Warranty provisions include normal wear and damage incurred from use or accidental negligence, misuse of instruction specifications or repair by unauthorized parties. Gourmia is not liable for any incidental or consequential damages incurred by such circumstances.

Only valid within the United States.

Register your product at www.gourmia.com/warranty

Gourmia

We'd love to hear from you!

info@gourmia.com | 888.552.0033

Mon-Thu 9:00 a.m. to 6:00 p.m. ET
Fri 9:00 a.m. to 3:00 p.m. ET

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