Manuals+

VTech CS5249 Series Cordless Phone User Manual

Congratulations on purchasing your new VTech product. This manual provides comprehensive instructions for installing and operating your VTech telephone, covering all features and troubleshooting steps. For support and information, visit VTech's website at www.vtechphones.com. In Canada, visit phones.vtechcanada.com.

This telephone is compatible with Hearing Aid T-Coil (TIA-1083 Compliant), reducing noise and interference when used with T-coil equipped hearing aids and cochlear implants. It also meets ENERGY STAR® guidelines for energy efficiency.

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury. Always read and understand all instructions, and follow all warnings and instructions marked on the product.

  1. Read and understand all instructions.
  2. Follow all warnings and instructions marked on the product.
  3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
  4. CAUTION: Do not install the telephone base at a height above 2 meters.
  5. Do not use this product near water, such as near a bathtub, wash bowl, kitchen sink, laundry tub, or swimming pool, or in a wet basement or shower.
  6. Do not place this product on an unstable table, shelf, stand, or other unstable surfaces.
  7. Avoid placing the telephone system in places with extreme temperature, direct sunlight, or other electrical devices. Protect your phone from moisture, dust, corrosive liquids, and fumes.
  8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa, or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
  9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home or office, consult your dealer or local power company.
  10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
  11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
  12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
  13. Do not overload wall outlets and extension cords.
  14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
    • When the power supply cord or plug is damaged or frayed.
    • If liquid has been spilled onto the product.
    • If the product has been exposed to rain or water.
    • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
    • If the product has been dropped and the telephone base and/or handset has been damaged.
    • If the product exhibits a distinct change in performance.
  15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
  16. Do not use the telephone to report a gas leak in the vicinity of the leak. A spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
  17. Only put the handset of your telephone next to your ear when it is in normal talk mode.
  18. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
  19. For pluggable equipment, the socket outlet shall be installed near the equipment and shall be easily accessible.
  20. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if a wrong type of battery is used for the handset. Use only the supplied rechargeable batteries or replacement batteries (BT162342/BT262342) for the handset. Do not dispose of batteries in a fire. They may explode.
  21. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously damage the product.
    • Base unit power adapter: Output: 6V DC 400mA
    • Charge power adapter: Output: 6V DC 400mA

SAVE THESE INSTRUCTIONS

Battery Precautions

CAUTION: Use Only Supplied Battery. To order a replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR) recommends that pacemaker patients should keep wireless telephones at least six inches from the pacemaker, should NOT place wireless telephones directly over the pacemaker when it is turned ON, and should use the wireless telephone at the ear opposite the pacemaker. WTR's evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

About cordless telephones

ECO mode

This power conserving technology reduces power consumption for optimal battery performance. The ECO mode activities automatically whenever the handset is synchronized with the telephone base.

FCC, ACTA and IC regulations

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user's body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian requirement: CAN ICES-3 (B)/NMB-3(B).

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request. The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user's manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Replacement to this telephone equipment can only be made by the manufacturer or its authorized agents. For replacement procedures, follow the instructions outlined under the "Limited warranty". If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned. If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone. The term 'IC:' before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

California Energy Commission battery charging testing instructions

This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

To activate the CEC battery charging testing mode:

  1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries before proceeding.
  2. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet.
  3. After about 10 seconds, when the IN USE light starts flashing and the telephone base shows Registering... and then De-register?, release FIND HANDSET and immediately press it again within two seconds. When the phone successfully enters the CEC battery charging testing mode, all handsets display To register HS... and ...see manual alternately. When the phone fails to enter this mode, repeat steps 1 to 3 above.

To deactivate the CEC battery charging testing mode:

  1. Unplug the telephone base power adapter from the power outlet, then plug it back in. Then the telephone base is powered up as normal.
  2. Press and hold FIND HANDSET on the telephone base for about four seconds until the IN USE light turns on and the handset shows Registering....
  3. Press QUIET # on the handset. The handset shows Registered and you hear a beep when the registration process completes. This process takes about 60 seconds.

Install | Set up

What's in the box

Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. You can add new handsets (CS5209) to your telephone system. All accessories are sold separately. Your telephone base supports a maximum of five devices.

NOTE: To purchase replacement batteries or power adapters, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377.

Battery Pack / Bloc-piles: BT162342/BT262342 (2.4V 300mAh Ni-MH)

WARNING / AVERTISSEMENT: DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES.

Made in China / Fabriqué en chine

Connect the telephone base

Image Description: The diagram illustrates connecting the telephone base to a wall jack and power outlet. It shows releasing a wall-mount bracket from the back of the base, flipping it down, passing the power cord, telephone line cord, and coiled handset cord through the bracket, and then plugging them into their respective sockets. The final step shows the bracket locked back into its original position, with cords neatly routed. A tip suggests connecting a DSL filter if DSL internet service is used.

  1. Press to release the wall-mount bracket from the back of the telephone base.
  2. Flip the wall-mount bracket down.
  3. Pass the power cord, telephone line cord and coiled handset cord through the wall-mount bracket.
  4. Plug them into the respective sockets.
  5. Flip the wall-mount bracket up and restore it back to the original position. You will hear a "click" sound when the wall-mount bracket is safely locked.
  6. The power cord, telephone line cord and coiled handset cord should be placed in the slots.

Connect the charger

Image Description: This section shows the battery pack and charger. The battery pack is labeled with model numbers and specifications. It indicates that the battery needs to be connected to the handset.

Install the battery

Image Description: This diagram shows the process of installing the battery into the handset. It depicts plugging the battery connector securely into the socket inside the handset battery compartment, ensuring the battery label 'THIS SIDE UP' faces up, and then aligning the cover flat against the battery compartment before sliding it upwards until it clicks into place.

Charge the battery

The following table summarizes the battery indicators and actions to take:

Battery indicators statusBattery Action
The screen is blank, or shows flashing.
  • The battery has no charge or very little charge. The handset cannot be used.
  • Put in charger and charge without interruption (at least 30 minutes).
The screen shows Low battery and flashing.
  • The battery has enough charge to be used for a short time.
  • Charge without interruption (at least 30 minutes).
The screen shows HANDSET X.
  • The battery is charged.
  • To keep the battery charged, place it in the handset charger when not in use.

When it is fully charged, you can expect the following performance:

* Operating times vary depending on your actual use and the age of the battery.

Check the battery level

After you have installed the battery, check the battery level on the handset screen. If the screen is blank, or flashes, then the battery needs to be charged. Go to the 'Charge the battery' section before you do any setting or operation. If the battery icon is , , or , then go to 'Set date and time' and 'Set the answering system through voice guide' sections.

Check for dial tone

Lift the corded handset, or press TALK on the cordless handset. If you hear a dial tone, the installation is successful. If you do not hear a dial tone:

Before use

Set date and time (before use)

After you install your telephone or power returns following a power outage and battery depletion, the handset and telephone base will prompt you to set the date and time, and to configure the answering system through voice guide.

NOTE: Make sure you set the date and time including the year correctly; otherwise, the answering system does not announce the correct day of the week for your recorded messages time stamp.

  1. Use the dialing keys (0-9) to enter the month (MM), date (DD) and year (YY). Then, press SELECT.
  2. Use the dialing keys (0-9) to enter the hour (HH) and minute (MM). Then press CID or p to choose AM or PM.
  3. Press SELECT to save.

After setting the date and time, the handset will prompt if you want to set Answering system (before use).

TIP: To skip setting the date and time, press CANCEL on the handset or CANCEL on the telephone base.

Set up through voice guide - Answering system (before use)

This feature assists you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and the message alert tone.

  1. Press SELECT to start the answering system setup via voice guide. You hear the voice prompt "Hello! This voice guide will assist you with the basic setup of your answering system."
  2. To skip the setup, press CANCEL.
  3. Setup your answering system by inputting the designated numbers as instructed in the voice guide.

Alternate way to set up

  1. Press SELECT in idle mode.
  2. Press CID or p to scroll to 'Answering sys', and then press SELECT.
  3. Press CID or p to scroll to 'Voice guide', then press SELECT. You hear the voice prompt "Hello! This voice guide will assist you with the basic setup of your answering system."
  4. Set up your answering system by inputting designated numbers as instructed in the voice guide.

NOTE: You can press CANCEL to quit the voice guide at any time.

Install

Mount the telephone base

Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to attach to a standard dual-stud telephone wall-mounting plate. If you do not have this wall-mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the wall-mounting plate.

Overview

Telephone base

Image Description: This section details the components and buttons of the telephone base. Key elements include the handset earpiece, switch hook, microphone, coiled handset cord, LCD display, antenna, and various operational buttons. Buttons are labeled with numbers and functions such as FLASH, X/DELETE (to delete messages or characters), REPEAT (to repeat or play previous message), SKIP (to skip to the next message), PLAY/STOP (to play or stop messages), FIND HANDSET (to page handsets), ANS ON/OFF (to control the answering system), MUTE (to mute the microphone or silence the ringer), SPEAKER (to use speakerphone), volume controls (p VOL q), REDIAL/ PAUSE (to view redial list or insert pause), and QUIET # OPER 0 (for various functions including QUIET mode and tone dialing).

Handset

Image Description: This section details the components and buttons of the cordless handset. Key elements include the LCD display, antenna, and various operational buttons. Buttons are labeled with numbers and functions such as MENU/ SELECT (to access menus and save settings), VOL p / VOL q (to adjust listening volume and scroll menus), CID / VOL q (to review caller ID log and scroll menus), OFF/ CANCEL (to hang up, cancel operations, or mute ringer), QUIET # (for QUIET mode and caller ID options), INT (for intercom calls), MUTE/ DELETE (to mute microphone or delete characters), REDIAL/ PAUSE (to view redial list or insert pause), TALK/ FLASH (to make/answer calls, handle call waiting), and 1 (for voicemail access or adding '1').

Display

Image Description: This section describes the icons and information displayed on the handset screen. Key indicators include:

Handset lights

Telephone base lights

Operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset displays 'Out of range' or 'no pwr at base'. If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you press TALK. Move closer to the telephone base, and then press TALK to answer the call. If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

Operate

Make, answer or end a call

Make a call

Predial a call

NOTES:

Answer a call

End a call

View dialing options

Although the caller ID log entries may contain 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log or store the phonebook.

While reviewing the caller ID log, press # (pound key) repeatedly to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the phonebook.

Press 1 repeatedly if you need to add or remove '1' in front of the telephone number before dialing or saving it in the phonebook.

When the number shows the correct format for dialing:

Sound

Use speakerphone

Volume control

NOTES:

Mute the microphone

Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the handset without disconnecting the call. The next call rings normally at the preset volume.

Join a call

Join a call in progress

You can use the telephone base and a cordless handset, or two cordless handsets at a time on an outside call.

Call waiting

If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call, you hear an alert tone.

  1. Press TALK on the handset or FLASH on the telephone base to put your current call on hold and take the new call.
  2. Press TALK on the handset or FLASH on the telephone base at any time to switch back and forth between calls.

If you also subscribe to caller ID service, it will let you see the name and telephone number of the caller during call waiting. It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

There are fees for caller ID services. In addition, services may not be available in all areas.

Intercom

Use the intercom feature for conversations between the telephone base and a cordless handset, or two cordless handsets.

NOTES:

Initiate an intercom call with a cordless handset

  1. Press INT on your handset when not in use.
  2. If you have only one handset, the telephone base displays 'Calling base'. The telephone base rings and shows 'HS 1 is calling'.
  3. If you have two or more handsets, your handset shows 'Intercom to:'. Press 7 for the telephone base or 1-5 for HANDSET 1 to HANDSET 5. Your handset shows 'Calling HS X' or 'Calling base'. The destination handset rings and shows 'HS X is calling'.
  4. To answer the intercom call, press TALK, INT, or any dialing key on the destination handset. Both handsets now display 'Intercom'.
  5. -OR- To answer the intercom call at the telephone base, press SPEAKER, INT, any of the dialing keys, or lift the corded handset. Both devices now show 'Intercom'.
  6. To end the intercom call on either handset, one party presses OFF/ CANCEL or places the handset back in the handset charger. -OR- To end the intercom call at the telephone base, press INT or SPEAKER when using the base speakerphone, or place the corded handset back to the telephone base.

NOTES:

Initiate an intercom call at the telephone base

  1. Press INT on the telephone base when not in use.
  2. If you have only one handset, the telephone base displays 'Calling HS 1'. The handset rings and shows 'Base is calling'.
  3. If you have two or more handsets, the telephone base displays 'Intercom to:'. Press 1-5 for HANDSET 1 to HANDSET 5. The telephone base displays 'Calling HS X'. The destination handset rings and shows 'Base is calling'.
  4. To answer the intercom call on the destination handset, press TALK, INT, or any of the dialing keys. Both devices now show 'Intercom'.
  5. To end the intercom call at the telephone base, press INT, or SPEAKER when using the base speakerphone, or place the corded handset back to the telephone base.
  6. -OR- To end the intercom call on the destination handset, press OFF/ CANCEL, or place the handset back in the handset charger.

NOTES:

Answer an incoming call during an intercom call

When you receive an outside call during an intercom call, there is an alert tone.

The outside call is still on hold and both handsets now display 'Intercom'. You can now have a private conversation with the destination handset. -OR- To answer the call at the telephone base, press INT, SPEAKER, any of the dialing keys or lift the corded handset. The outside call is still on hold and both devices display 'Intercom'. You can now have a private intercom conversation.

Transfer a call via intercom

Find handset

Page/ find handset

This feature helps you find all system handsets.

NOTES:

CAUTIONS:

Use phone menu

  1. Press SELECT in idle mode (when the telephone is not in use) to enter the main menu.
  2. Press CID or p to scroll through menu items.
  3. Press SELECT to select or save the highlighted item.
  4. Press OFF/ CANCEL on the handset or CANCEL on the telephone base to cancel an operation, back up to the previous menu, or exit the menu display.

Phonebook | Phonebook entry

The phonebook can store up to 50 entries, which are shared by all handsets. Each entry may consist of a telephone number up to 30 digits, and a name up to 15 characters. Any additions, deletions or edits made on one handset will be reflected on other handsets.

If the telephone number in the phonebook exceeds 15 digits, a dash appears after the 14th digit and then the remaining digits are shown beginning with a dash, alternately.

Add a phonebook entry

  1. Enter the number when the phone is not in use. Press SELECT, then go to Step 3.
  2. -OR- Press SELECT when the telephone is not in use.
  3. Press CID or p to highlight 'Phonebook', and then press SELECT.
  4. Press SELECT again to choose 'Add new entry'.
  5. The screen shows 'Enter number'. Use the dialing keys to enter a telephone number (up to 30 digits).
    • Press CID or p to move the cursor to the left or right.
    • Press and hold REDIAL/ PAUSE to insert a three-second dialing pause (a 'P' appears).
    • -OR- Press TALK to copy a number from the redial list. Press CID or p, or REDIAL/ PAUSE repeatedly to locate the desired number. Press SELECT to copy the displayed number.
  6. Press SELECT to proceed to entering name. The screen shows 'Enter name'.
  7. Use the dialing keys to enter a name (up to 15 characters).
    • Press a key repeatedly until the desired character shows on the screen.
    • Press CID or p to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press MUTE/ DELETE on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold MUTE/ DELETE on the handset to erase all characters.
  8. Press SELECT to store your new phonebook entry.

Review the phonebook entries

  1. Press p when in idle mode. The screen displays the first entry in the phonebook.
  2. Press CID or p to browse through the phonebook or use the dialing keys to start a name search.
  3. -OR-
    • Press SELECT when in idle mode.
    • Press CID or p to scroll to 'Phonebook', then press SELECT.
    • Press CID or p to scroll to that entry.
    • Review, then press SELECT. The screen shows the first entry in the phonebook.
    • Press CID or p to scroll to browse through the phonebook.

Entries appear alphabetically by the first letter in the name.

Dial a phonebook entry

  1. Search for the desired entry in the phonebook (see Review the phonebook entries or Alphabetical search).
  2. When the displayed number is in the correct format, press TALK or on the handset to dial.
  3. -OR- To dial the displayed entry on the telephone base, press SPEAKER or lift the corded handset.

Delete a phonebook entry

  1. While reviewing a phonebook entry (see Review the phonebook entries or Alphabetical search), press MUTE/ DELETE on the handset or X/DELETE on the telephone base. The screen shows 'Delete entry?'.
  2. Press SELECT to delete the displayed entry from the phonebook. The handset shows 'Deleting...' and then you hear a confirmation tone.

Edit a phonebook entry

  1. While reviewing a phonebook entry, press SELECT.
  2. Use the dialing keys to edit the number, and then press SELECT.
  3. Use the dialing keys to edit the name, and then press SELECT to save. You hear a confirmation tone.

Alphabetical search

You can use the enhanced 3-character search to find your contacts quickly and efficiently.

  1. Press p when the handset is in idle mode.
  2. When an entry appears, use the dialing keys (0-9) to start a name search (alphabetical search). The phonebook shows the first name beginning with the first letter associated with the dialing key, i.e., if there is an entry in the phonebook that begins with that letter.
  3. Press CID or p to scroll through the entries beginning with that letter.
  4. To see other names that start with the letters on the same dialing key, keep pressing the key until the desired letter is shown. The names appear in alphabetical order. For example, if you have the names Jennifer, Jessie, Kevin and Linda in your phonebook: If you press 5 (JKL) once, J displays. Press CID. Jessie displays. If you press 5 (JKL) twice, K and then Kevin displays. If you press 5 (JKL) three times, L and then Linda displays. If you press 5 (JKL) four times, 5 displays. If you press 5 (JKL) five times, J displays and then Jennifer displays again.

NOTE: If you press a dialing key (0-9) and no name starts with any letter on that key, the phonebook shows the entry that matches the next letter in the phonebook.

Redial list

Each handset stores the last 10 telephone numbers dialed. Entries are shown in reverse chronological order. When there are already 10 entries, the oldest entry is deleted to make room for the new entry.

Review a redial list entry

  1. Press REDIAL/ PAUSE in idle mode.
  2. Press p, CID or REDIAL/ PAUSE repeatedly to browse until the desired number displays. The handset beeps twice at the end of the list.
  3. Press OFF/ CANCEL on the handset or CANCEL on the telephone base to exit.

Dial a redial list entry

Delete a redial list entry

  1. Press REDIAL/ PAUSE in idle mode.
  2. Press p, CID or REDIAL/ PAUSE repeatedly to browse until the desired number displays.
  3. Press MUTE/ DELETE on the handset or X/DELETE on the telephone base to delete the displayed number. You hear a confirmation tone.

Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. Chain dialing is useful if you wish to access other numbers (such as bank account numbers or access codes) from the phonebook, caller ID log or redial list.

Access a number in the phonebook while on a call

  1. Press SELECT.
  2. Press SELECT to select 'Phonebook'.
  3. Press CID or p to scroll to the desired entry or perform an alphabetical search, then press SELECT to dial the displayed number.

Access the redial list while on a call

  1. Press REDIAL/ PAUSE.
  2. Press p, CID or REDIAL/ PAUSE until the desired number displays.
  3. Press SELECT to dial the displayed number.

NOTES:

Access a number in the caller ID log while on a call

  1. Press SELECT.
  2. Press CID or p to scroll to 'Caller ID log', then press SELECT.
  3. Press CID or p to scroll to the desired entry, and then press SELECT to dial the displayed number.

Caller ID

If you subscribe to caller ID service, information about each caller appears after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. The caller ID log stores up to 30 entries. Each entry has up to 24 digits for the caller phone number and 15 characters for the name. If the telephone number has more than 15 digits, only the last 15 digits appear. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log. Entries appear in reverse chronological order. When the caller ID log is full, the oldest entry is deleted to make room for new incoming call information. Caller ID log entries are shared by all system handsets (for multiple handset models only). Any deletions made on one handset are reflected on all other handsets.

Review the caller ID log

Review the caller ID log to find out who called, to return the call or to copy the caller's name and number into your phonebook.

  1. When the telephone is not in use, press CID to view the caller ID log in reverse chronological order starting with the most recent call.
  2. -OR-
  3. When the telephone is not in use, press SELECT, then press CID or p to scroll to 'Caller ID log'. Press SELECT.
  4. Press CID or p to scroll through the list. You hear two beeps when you reach the beginning or end of the caller ID log.
  5. Press OFF/ CANCEL to exit the caller ID log.

Save a caller ID log entry to the phonebook

  1. While reviewing the caller ID log, press CID or p to browse through the caller ID log.
  2. When the desired entry displays, press SELECT.
  3. Press SELECT again to choose 'To Phonebook'.
  4. When the screen shows 'Enter number', use the dialing keys to modify the telephone number (up to 30 digits).
    • Press CID or p to move the cursor to the left or right.
    • Press and hold REDIAL/ PAUSE to enter a 3-second dialing pause (a 'P' appears).
    • Press TALK on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold TALK on the handset to erase all digits.
  5. Press SELECT to save the number in the display.
  6. The screen shows 'Enter name'.
  7. Use the dialing keys to modify the name (up to 15 characters).
    • Press 0 to add a space.
    • Press CID or p to move the cursor to the left or right.
    • Press TALK on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold TALK on the handset to erase all characters.
  8. Press SELECT to save.

NOTES:

Save a caller ID log entry to call block list

  1. Search for the desired caller ID log entry (see Review the caller ID log).
  2. When the desired entry displays, press SELECT.
  3. Press CID or p to scroll to 'To Call block', then press SELECT.
  4. The screen displays 'Enter number' and the stored number.
  5. Use the dialing keys to edit the number, if necessary. Then press SELECT. The screen displays 'Enter name' and then the stored name.
  6. Use the dialing keys to add or edit the name.
    • Press CID or p to move the cursor to the left or right.
    • Press 0 to add a space.
    • Press TALK on the handset or X/DELETE on the telephone base to erase a character.
    • Press and hold TALK on the handset to erase all characters.
  7. Press SELECT to save. You hear a confirmation tone.

Dial a caller ID log entry

  1. Search for the desired entry in the caller ID log (see Review the caller ID log).
  2. When the desired entry is displayed and is in the correct format for dialing:
    • Press TALK or on the handset to dial.
    • -OR-
    • When the desired entry displays, press SPEAKER or lift the corded handset at the telephone base to dial.

Delete caller ID log entries

  1. Search for the desired entry in the caller ID log (see Review the caller ID log).
  2. When the desired entry is displayed, press MUTE/ DELETE on the handset or X/DELETE on the telephone base and you hear a confirmation tone.

To delete all entries

  1. Press SELECT when the telephone is not in use.
  2. Press CID or p to highlight 'Caller ID log', then press SELECT.
  3. Press CID or p to highlight 'Delete all', then press SELECT.
  4. When the screen shows 'Delete all?', press SELECT to confirm.

There is a confirmation tone and the screen returns to the previous menu.

Caller ID memory match

If the incoming telephone number matches the last 7 digits of a telephone number in your phonebook, the name that appears on the screen matches the corresponding name in your phonebook. For example, if Christine Smith calls, her name appears as 'Chris' if this is how you entered it into your phonebook.

NOTE:

Missed call indicator

When a cordless handset or the telephone base is in idle mode and has new or missed calls, its screen shows 'XX Missed calls'. All new and missed entries are counted as missed calls. Each time you review a new caller ID log entry (indicated by 'NEW' on the screen), the missed calls message goes away. When there is a new unanswered call, the missed calls message displays again. The number of missed calls includes all new and missed entries that have not been reviewed.

If you do not want to review the missed calls one by one, but still want to keep them in the caller ID log, you can press and hold OFF/ CANCEL on the handset or CANCEL on the telephone base for four seconds when the handset is idle.

Call block

If you have subscribed to caller ID service, you can set the telephone to block unknown calls and certain undesired calls. The call block list can store up to 150 entries. When a call is blocked, the caller will hear a simulated busy tone for one ring cycle. The call recipient may pick up the call during the first ring when there is no caller ID information. Otherwise, the call is disconnected.

Block unknown calls

All incoming calls with unknown numbers will be blocked.

  1. Press SELECT when the phone is not in use.
  2. Press CID or p and then press SELECT to select 'Call block'.
  3. Press CID or p to select 'Calls w/o num' then press SELECT.
  4. Press CID or p to choose 'Unblock' or 'Block', then press SELECT.

You hear a confirmation tone.

Add a call block list entry

  1. Press SELECT when the phone is not in use.
  2. Press CID or p and then press SELECT.
  3. Press SELECT to choose 'Call block list'.
  4. Press SELECT to choose 'Add new entry' then press SELECT.
  5. When 'Enter number' displays, use the dialing keys to enter the number.
    • -OR- Copy a number from the redial list by pressing REDIAL/ PAUSE and then press p, CID or REDIAL/ PAUSE repeatedly to select a number. Press SELECT to copy the number.
  6. Press SELECT to move on to enter the name. The handset displays 'Enter name'.
  7. Use the dialing keys to enter the name. Additional key presses show other characters of that particular key. The first character of every word is capitalized.
  8. Press SELECT to save. You hear a confirmation tone.

While entering names and numbers:

Review call block list

  1. Press SELECT when the phone is not in use.
  2. Press CID or p to select 'Call block' and then press SELECT.
  3. Press SELECT to choose 'Block list'.
  4. Press SELECT to choose 'Review'.
  5. Press CID or p to browse through the call block list.
  6. When the desired call block list entry displays, press SELECT on the handset or X/DELETE on the telephone base and you hear a confirmation tone.

Edit a call block list entry

  1. Search for the desired entry in the call block list (see Review call block list).
  2. When the desired entry appears, press SELECT. The handset displays 'Enter stored number' and the number.
  3. Use the dialing keys to edit the number, then press SELECT. The handset displays 'Enter name' and then the stored name.
  4. Use the dialing keys to edit the name. Additional key presses show other characters of that particular key. The first character of every word is capitalized.
  5. Press SELECT to save. You hear a confirmation tone.

Unblock a telephone number

  1. Press SELECT when the phone is not in use.
  2. Press CID or p to select 'Call block' and then press SELECT.
  3. Press SELECT to choose 'Block list'.
  4. Press SELECT to choose 'Review'.
  5. Press CID or p to browse through the call block list.
  6. When the desired call block list entry displays, press SELECT on the handset or X/DELETE on the telephone base and you hear a confirmation tone.

Mute first ring

Your telephone rings once for blocked calls. You can choose to mute the first ring for all incoming calls, so that there will be no ring for blocked calls. By default, the first ring is set to 'On'.

  1. Press SELECT when the telephone is not in use.
  2. Press 7464# on the handset or on the telephone base.
  3. Press CID or p to choose 'First ring:On' to keep the first ring, or 'First ring:Off' to mute the first ring.
  4. Press SELECT to save. You hear a confirmation tone.

NOTE: If you have muted the first ring, you will hear one ring less before the answering system and voicemail answer the incoming calls.

Answering system

Difference between the built-in answering system and voicemail service

Your telephone has separate indicators for two different types of voice messages: those recorded on its built-in digital answering system and those recorded in your telephone service provider's voicemail. Your telephone's built-in digital answering system messages and voicemail messages are separate. The main differences between them are:

CategoryBuilt-in answering systemVoicemail from telephone service provider
Messages are stored inthe telephone base.a server or system provided by your telephone service.
StorageYour messages will not be deleted automatically. You have to delete your messages manually.Your messages may be automatically deleted after a period of time. Contact your telephone service provider for more details.
New message indicationWhen you received new messages, screen displays XX new messages.When you received new messages, the screen displays and 'New voicemail'.

Use your built-in answering system

New message indication

If 'XX new messages' display on the handsets, there are new messages in the built-in answering system.

Message window display

Message window displayDescription
0There are no messages in the answering system.
0 (flashing)After a power failure, the number in the message window flashes to indicate that the date and time need to be set.
1-99
  • Total number of messages and memos.
  • Current message number during old message playback.
1-99 (flashing)
  • Total number of new messages and memos. The number flashes when there are new messages that have not been reviewed.
  • Current message number during new message playback.
  • After a power failure, the number in the message window flashes to indicate that the date and time need to be set.
1-99 & F (alternating)Memory is full. Messages must be deleted before new messages can be recorded.
--
  • The answering system is being programmed by a system handset.
  • The answering system is answering a call or recording a memo or announcement.
  • The answering system is being accessed remotely.
  • The phonebook or caller ID log is being accessed by a system handset.
0-6Telephone base ringer volume while adjusting.
1-8Speaker volume level of the telephone base while adjusting.

Turn on or off the answering system

The answering system must be turned on to answer and record messages. When the answering system is turned on, the 'ANS ON/OFF' light on the telephone base turns on and 'ANS ON' displays on the handset.

Playback messages

You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. After the last message, you hear, "End of messages." Make sure you set the date and time correctly. Refer to 'Set date and time' for more details.

Options during playback

Delete all messages

Answering system remote access

You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.

  1. Dial your telephone number from any touch-tone telephone.
  2. Once the system plays your announcement, enter the two-digit remote access code (19 is the default code).
    • The system automatically announces the number of new or old messages (if any), and then begins to play them.
    • The system announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.
  3. Hang up or press 8 to end the call.

NOTES:

Recording memo

Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using a system handset. Playback and delete them in the same way as incoming messages.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press CID or p to choose 'Record memo' and then press SELECT.
  4. The system announces, "Record after the tone. Press 5 when you are done." After the tone, speak towards the microphone.
  5. Press 5 when you finish recording. The handset announces "Recorded."

NOTES:

Turn on or off the call screening

Use this feature to choose whether incoming messages can be heard over the telephone base when they are being recorded. If you turn call screening on, you hear the incoming message.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press CID or p to highlight 'Ans sys setup', then press SELECT twice to select 'Call screening'.
  4. Press CID or p to choose between 'On' and 'Off', then press SELECT to save.

Screen a call with answering system

Announcement

Your outgoing announcement plays when calls are answered by the answering system. The telephone has a default outgoing announcement, "Hello, please leave a message after the tone." You can use this announcement, or record your own.

Record a new outgoing announcement

The announcement can be up to 90 seconds in length.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press SELECT to select 'Announcement'.
  4. The screen displays 'Play [2] Del [3] Rec [7]' and it announces, "To play, press 2. To record, press 7." Press 7 to record.
  5. The telephone announces, "Record after the tone. Press 5 when you are done." and it displays 'Recording... Stop [5]'.
  6. After the tone, speak towards the handset microphone. Press 5 when finished. The telephone plays back the recorded announcement. Press 5 or SELECT to stop the playback at any time.

NOTE: Announcements shorter than two seconds will not be recorded.

Play your announcement

  1. Press SELECT in idle mode.
  2. Press CID or p to scroll to 'Answering sys', then press SELECT.
  3. Press SELECT to select 'Announcement'.
  4. The screen displays 'Play [2] Del [3] Rec [7]' and it announces, "To play, press 2. To record, press 7." Press 2 to play the current announcement.

Options during playback:

Delete your annoucement

  1. Press SELECT in idle mode.
  2. Press CID or p to scroll to 'Answering sys', then press SELECT.
  3. Press SELECT to select 'Announcement'.
  4. The screen displays 'Play [2] Del [3] Rec [7]' and it announces, "To play, press 2. To record, press 7." Press 3 to delete your recorded announcement. The handset displays 'Annc deleted'.

NOTE: After you deleted your own recorded announcement, the answering system answers calls with the default announcement.

Voicemail (via Telephone service provider)

When you received a voicemail, the handset and the telephone base display and 'New voicemail'. To retrieve, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN. Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

NOTE: After you have listened to all new voicemail messages, the indicators on the screen turn off automatically.

Turn off the new voicemail indicators

If you have retrieved your voicemail while away from home, and the handset and the telephone base still display the new voicemail indicators, use this feature to turn off the indicators. This feature only turns off the displayed 'New voicemail' and ; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Settings', then press SELECT.
  3. Press CID or p to highlight 'Clr voicemail', then press SELECT to turn the voicemail indicator off.

NOTES:

Configure | Settings

Answering system settings

Set your built-in answering system

The answering system can record and store up to 99 messages. Each message can be up to 3 minutes in length. The total storage capacity for the announcement, messages and memos is approximately 22 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

If the answering system has less than 3 minutes of recording time left, "Less than 3 minutes to record" is announced before the message playback and 'Rec mem low' appears on the handset screen. If the memory is full, the answering system announces, "Memory is full." The number of messages and 'F' flash, alternatively, in the message window, and 'Rec mem full' appears on the handset screen. You must delete some messages before recording new ones.

Your answering system allows you to set your announcement, to save and delete messages, activate call screening, to set number of rings before pick up, and to access remotely.

Set answering system through voice guide

This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.

  1. Press SELECT when the telephone is not in use.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press CID or p to highlight 'Voice guide', then press SELECT. You hear a voice prompt, "Hello! This voice guide will assist you with the basic setup of your answering system."
  4. Set up your answering system by inputting designated numbers, as instructed in the voice guide.

NOTES:

Set remote access code

To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19.

To change the remote access code:

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press CID or p to highlight 'Ans sys setup', then press SELECT.
  4. Press CID or p to highlight 'Remote code', then press SELECT.
  5. Use the dialing keys to enter a two-digit number.
    • -OR- Press CID or p to scroll to a desired two-digit number.
  6. Press SELECT to confirm.

Turn on or off the message alert tone

When the message alert tone is set to 'On', and there is at least one new message, the telephone base beeps every 10 seconds. The tone stops when all new messages have been reviewed.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Answering sys', then press SELECT.
  3. Press CID or p to highlight 'Ans sys setup', then press SELECT.
  4. Press CID or p to highlight 'Msg alert tone', then press SELECT.
  5. Press CID or p to choose 'On' or 'Off', then press SELECT.

NOTE: The message alert tone beeps only if all the following conditions are met:

Area code settings

Set home area code

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID log only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID log, as they will have only seven digits.

To set the home area code:

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Settings', then press SELECT.
  3. Press CID or p to highlight 'Home area code', then press SELECT.
  4. Use the dialing keys to enter a three-digit home area code.
    • Press CID or p to move the cursor to the left or right.
    • Press MUTE/ DELETE on the handset or X/DELETE on the telephone base to erase a digit.
    • Press and hold MUTE/ DELETE on the handset to erase all digits.
  5. Press SELECT to confirm.

NOTE: If in the future, your telephone service provider requires you to dial ten digits to make a local call (area code + telephone number), you need to delete your home area code. While the home area code is displaying in Step 4, press and hold MUTE/ DELETE. The home area code is now restored to its default setting of _ _ _ (empty). Press SELECT to save.

Dial modes

Temporary tone dialing

If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services.

Set dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.

NOTE: If you have dial pulse (rotary) dialing service only, refer to 'Temporary tone dialing' to temporarily switch from pulse to touch-tone dialing during a call.

Ringer

Set ringer tone

You can choose from different ringer tones for each handset and the telephone base.

  1. Press SELECT in idle mode.
  2. Press CID or p to highlight 'Ringers', then press SELECT.
  3. Press CID or p to select 'Ringer tone', then press SELECT.
  4. Press CID or p to sample each ringer tone.
  5. Press SELECT to save. You hear a confirmation tone.

NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.

Set ringer volume

When you set the ringer volume to zero, the base ringer is off. The telephone base announces, "Base ringer is off."

NOTES:

Set date and time

The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information.

After handset registration or a power failure, the handset will prompt you to set the date and time.

Set languages

Set LCD language

You can select English, French, or Spanish to be used for all screen displays.

NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it back to English without going through the French or Spanish menus. Press SELECT in idle mode, then enter *364#. There is a confirmation tone.

Set voice language

The voice prompt language is preset to English. You can select English or French to be used for the voice prompts in your answering system.

Sound settings

Set number of rings

You can set the answering system to answer an incoming call after two, three, four, five or six rings; or 'toll saver'. If you choose 'toll saver', the answering system answers a call after two rings when you have new messages, or after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from outside your local area.

NOTE: If you have muted the first ring, you will hear one ring less before the answering system answers the incoming calls.

Set QUIET mode

When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically. When QUIET mode is on, the answering system takes calls and records messages without broadcasting them.

NOTE: When you change the settings of the ringer tone or ringer volume, you can still hear the samples even if the quiet mode is on.

Set listening volume

While on a call or message playback, you can adjust the listening volume on the handset or telephone base.

Set key tone

The handset is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys.

Voicemail settings

Set speed dial voicemail number

This feature lets you save your voicemail number for quick access when you press and hold the 1 key.

Add and register handset

You can add new CS5209 handsets (purchased separately) to your CS5249/ CS5249-2/CS5249-3/CS5249-4/CS5249-5 telephone system. Your telephone system supports a maximum of 5 handsets. Each handset must be registered with the telephone base before use. When first purchased, each expansion handset displays 'To register HS...' and '...see manual' alternately.

NOTES:

General product care

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.

Technical specifications

When it is fully charged, you can expect the following performance.

* Operating times vary depending on your actual use and the age of the battery.

DECT 6.0 digital technology

The VTech DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that VTech DECT 6.0 products perform up to 45% better in range competitions against similarly equipped phones of the leading competition. Now, calls can be taken in the basement, backyard and garage with exceptional sound quality.

Telephone operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over a certain distance -- which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.

Redefining long range coverage and clarity

This telephone base comes with an antenna which gives much better clarity and covers a longer range than before.

Frequently asked questions

Below are the questions most frequently asked about the cordless telephone. If you cannot find the answer to your question, visit our U.S. website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to phones.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all. The display shows No line. I cannot hear the dial tone.

Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use. Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a new telephone line cord. If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Contact your telephone service provider. You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions.

I cannot dial out.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise.

The display shows To register HS... and ...see manual alternately. The handset does not work at all.

The handset is deregistered from the telephone base. Place the handset in the telephone base to register it back. The handset shows 'Registered' and you hear a beep when the registration process completes. This process takes about 60 seconds to complete.

The display shows Low battery.

Place the handset in the handset charger for charging. Make sure the handset is placed in the handset charger correctly. If the battery is completely depleted, charge the battery for at least 30 minutes before use. You may need to purchase a new battery.

The telephone does not ring when there is an incoming call.

Make sure the ringer volume is not set to off. The handset may be too far from the telephone base. Move it closer to the telephone base.

My handset beeps and is not performing normally.

Move the handset closer to the telephone base. It may be out of range.

I hear noise on the cordless handset and the keys do not work.

Make sure the telephone line cord is plugged in securely. Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.

There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.

The handset may be out of range. Move it closer to the telephone base. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance.

Caller ID is a subscription service. You must subscribe to this service from your telephone provider for this feature to work on your telephone.

Both your and the caller's telephone service providers must use equipment compatible with the caller ID service. The caller may not be calling from an area which supports caller ID. The caller ID information displays after the first or second ring.

The display shows Out of range or no pwr at base.

The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

I cannot hear any instruction from the handset when I try to record, play or delete my own announcement.

The handset does not have a speakerphone. When recording, playing or deleting your own announcement, the instructions are announced through the handset receiver. Make sure you place the handset receiver close to your ear.

The outgoing announcement is not clear.

When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset. Make sure there is no background noise when recording.

The answering system does not record messages.

Make sure the answering system is on. When the answering system is on, 'ANS ON' should display on the handset and the telephone base. When the answering machine memory is full, it does not record new messages until some old messages are deleted. If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail service answers. To determine how many rings activate your voicemail service, contact your telephone service provider.

The messages on the answering system are very difficult to hear.

Press p/VOLUME on the handset or VOL + on the telephone base to increase the listening volume.

The answering system does not announce the correct day of the week for recorded messages time stamp.

Make sure you have set the date and time. See 'Set date and time' section.

The messages on the answering system are incomplete.

The maximum length for a message is four minutes. If a caller leaves a very long message, i.e., more than four minutes, part of it may be lost when the answering system disconnects the call. If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call. If the caller's voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

Make sure you enter the correct remote access code. Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

I subscribe to a telephone service that uses my computer to establish connections, and my telephone doesn't work.

Make sure your computer is powered on, and your Internet is working properly. Make sure to plug your USB adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.

I accidentally set my LCD language to Spanish or French, and I don't know how to change it back to English.

While the handset is not in use, press SELECT and then enter *364# to change the handset LCD language back to English.

Limited Warranty

What does this limited warranty cover?

The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase ("Consumer" or "you") that the Product and all accessories provided in the sales package ("Product") are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period ("Materially Defective Product")?

During the limited warranty period, VTech's authorized service representative will replace at VTech's option, without charge, a Materially Defective Product. If we replace the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Replacement of the Product, at VTech's option, is your exclusive remedy. VTech will return the replacement Products to you in working condition. You should expect the replacement to take approximately 30 days.

How long is the limited warranty period?

The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the replacement Product for a period of either (a) 90 days from the date the replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?

This limited warranty does not cover:

  1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion.
  2. Product that has been subjected to contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like; but then only to the extent the damage was not caused by incorrectly securing the waterproof handset's protective elements (for example, failing to properly close a seal), or such protective elements are damaged or missing (e.g. a cracked battery door), or subjecting a Product to conditions beyond its stated specifications or limits (e.g. 30 minutes in 1 meter of fresh water).
  3. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech;
  4. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems;
  5. Product to the extent that the problem is caused by use with non-VTech accessories;
  6. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible;
  7. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes);
  8. Product returned without a valid proof of purchase (see item 2 below); or
  9. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?

To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. To obtain warranty service in Canada, go to phones.vtechcanada.com or dial 1 (800) 267-7377.

NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of replacement prior to any further replacement activity. You must pay for the cost of replacement and return shipping costs for the replacement of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

Please retain your original sales receipt as proof of purchase

  1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
  2. Include a "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
  3. Provide your name, complete and correct mailing address, and telephone number.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech's responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

Disclaimer and Limitation of Liability

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user's manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product.

Company: VTech Communications, Inc. Address: 9020 SW Washington Square Road - Ste 555 Tigard, OR 97223, United States Phone: 1 (800) 595-9511 in the U.S. or 1 (800) 267-7377 in Canada

State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/ provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Go to www.vtechphones.com (US) to register your product for enhanced warranty support and the latest VTech product news. Go to phones.vtechcanada.com (Canada) for the latest VTech product news.

Specifications are subject to change without notice. © 2021 VTech Communications, Inc. All rights reserved. v2.0. 07/21

Models: CS, CS5249, CS5249-2, CS5249-3, CS5249-4, CS5249-5, CS5249-2 Extended Range DECT 6.0 Expandable Corded and Cordless Phone, Extended Range DECT 6.0 Expandable Corded and Cordless Phone, Expandable Corded and Cordless Phone, Cordless Phone, Expandable Corded Phone, Extended Range DECT 6.0 Phone

File Info : application/pdf, 37 Pages, 16.69MB

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CS5249-X WEBCIB V2 210710

References

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