Eufy Omni E25 Robot Vacuum User Manual

1. About Your Omni E25

1.1 What's in the Box

The package includes:

• Omni Station
• Robot Vacuum Cleaner (RoboVac)
• Detachable Base
• Quick Start Guide
• Floor Cleaner
• Safety Sheet
• Power Cord & Adapter

1.2 Overview

The RoboVac features:

• RGB Camera + LED Light
• Recharge Button and Power Button
• Robot Cover
• Navigation Lidar
• Water Injection Port
• Dirty Water Collection Port
• Charging Contact Pins (x2)

The Omni Station features:

• Roller Mop
• Drop Sensors (x6)
• Wheels (x2)
• Corner Rover Arm™
• Carpet Detection Sensor
• Swivel Wheel
• Side Brush
• DuoSpiral™ Rolling Brushes
• Brush Guard

The Dustbin and Filter assembly:

• Dustbin
• Handle
• Release Latch
• Filter

The Omni Station components:

• Detachable Base
• Cleaning Tray
• Disposable Dust Bag
• Dirty Water Tank
• Clean Water Tank
• LED Indicator

1.3 Button Controls

• Power On/Off: Long press (3s) to power on or off.
• Pause/Resume: Short press to pause or resume the current task.
• Return to Station: Short press to return RoboVac to the Omni Station.
• Reset Wi-Fi: Long press both power and recharge buttons simultaneously (3s) to reset the Wi-Fi connection.

1.4 LED Indication

RoboVac LED Indicators:

• Pulsing white: Powered On
• Steady white: Working normally
• Breathing red: Low battery
• Steady red: Error (Refer to in-app instructions for solutions)
• Flashing red quickly: Error (Refer to in-app instructions for solutions)

Omni Station LED Indicators:

• Ring lights up in white: Powered on
• Steady white: Working normally
• Breathing white: Dust collection / Mop cleaning
• Steady red: Error (Refer to in-app instructions for solutions)
• Off: Power disconnected

2. Preparing Your Omni E25

2.1 Prepare the Omni Station

1. Install the detachable base by pressing down both sides firmly.
2. Place the Omni Station in a location with a strong Wi-Fi signal and easy access for RoboVac. It should be against a wall on a hard, level surface. Connect the power cord to the Omni Station and a wall outlet. The LED indicator of the clean water tank will light up when connected to AC power. Ensure recommended clearances: 1.6 ft (0.5m) on sides and 3.3 ft (1m) in front.
3. Remove protective films from the clean water tank and dirty water tank.
4. Peel off the cover of the Floor Cleaner and install it on the Omni Station.
5. Fill the clean water tank with water up to the MAX line, then reinstall the clean water tank.

2.2 Charge Your RoboVac

1. Remove foam blocks and protective films from RoboVac.
2. Attach RoboVac to the Omni Station. It will power on and start charging automatically.

2.3 Download the App

Download the eufy app from the App Store (iOS) or Google Play (Android) for full functionality. You can also scan the QR code on the Quick Start Guide.

1. Open the app, create a new account, or log in to your existing eufy account.
2. Tap the icon to add the device.
3. Follow the in-app instructions to set up the Wi-Fi connection.

2.4 Reset the Wi-Fi Connection

If you encounter issues connecting to the eufy app, reset the Wi-Fi connection by pressing and holding the power and recharge buttons simultaneously for 3 seconds until you hear a voice prompt. The LED indicators on RoboVac will flash white, and you can then follow the app instructions to set up the Wi-Fi connection.

3. Using Your Omni E25

Note: UI images are for illustration only and may change due to software updates. Refer to the actual app for the most accurate information.

3.1 Important Tips Before Use

• Remove power cords, small objects (socks, toys, slippers, towels, weighing scales) from the floor to prevent entanglement.
• Fold tasseled edges of rugs to prevent tangling. Avoid cleaning high-pile rugs or rugs thicker than 0.83 in / 21 mm.
• Place physical barriers in front of fireplaces and air vents before mapping. Use virtual boundaries in the eufy app to prevent falls down stairs.
• Avoid vacuuming large amounts of water.
• Remove objects less than 0.83 in / 21 mm in height that RoboVac might climb on.
• Anti-drop sensors prevent falls down stairs, but are less effective if dirty or used on carpeted/reflective floors. Use physical barriers or No-Go zones for safety.

3.2 Mapping

This feature helps RoboVac learn your home layout for efficient and systematic cleaning. Follow these steps for optimal mapping:

• Open all doors within the cleaning area.
• Block off restricted areas with physical barriers or set up No-Go Zones in the app later.
• Remove obstacles like toys and cables.
• Do not move the base station after the floor plan is created.

To start mapping, tap "Start" in the app.

3.3 Set Up No-Go Zone and No-Mop Zone

Use the eufy app to set "No-Go Zones" or "No-Mop Zones" as restricted areas, eliminating the need for physical barriers. This feature is for zone division, not for hazardous areas.

3.4 Schedule Cleaning

Schedule RoboVac to clean at specific times using the eufy app. You can set the time and customize cleaning schedules from Sunday to Saturday. During the "Do Not Disturb" period, RoboVac will remain silent, with automatic dust collection and voice notifications disabled.

3.5 Select a Cleaning Mode

Start/pause cleaning or select a cleaning mode via the eufy app. You can customize modes, duration, water level, and suction level for each cleaning mode.

• 3.5.1 House Cleaning Mode: Tap "Start" in the app. RoboVac cleans the entire mapped area and returns to the Omni Station. To pause, tap "Pause" in the app or press the power button on RoboVac.
• 3.5.2 Room Cleaning Mode: RoboVac divides your house into rooms. Select specific rooms in the app for cleaning. RoboVac will only clean the selected rooms and return to the Omni Station. Ensure the map is created before using this mode.
• 3.5.3 Zone Cleaning Mode: Set up a specific cleaning zone and size in the app. RoboVac will clean only the selected zone.

4. Using the Mopping System

1. Start cleaning. RoboVac will vacuum and mop. Choose from three water levels via the eufy app.
2. Activate the drying function after each mopping task to prevent odors in the roller mop. Use "Standard Drying" for optimal results.
3. Regularly empty and clean the dirty water tank to prevent mildew. Refer to the "Cleaning and Maintenance" section for details.

5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices

Control RoboVac with voice commands using Amazon Alexa or Google Assistant. Ensure RoboVac is connected to the Omni Station and the eufy app. For Siri control, use an iPhone or iPad running a recent iOS version.

1. In the eufy app, click the top left corner and find "Smart Integrations" in the dropdown menu.
2. Follow the on-screen instructions to complete the setup.

6. Enabling / Disabling Child Safety Lock

Activate the child safety lock in the eufy app under "More Settings" > "Child Lock". When enabled, all buttons are locked to prevent accidental operation by children.

7. Cleaning and Maintenance

Power off the device and unplug the power adapter before cleaning or maintenance. For optimal performance, clean and maintain E25 regularly. Cleaning and replacement frequency depends on usage habits.

For step-by-step instructions, watch the maintenance video at: https://www.youtube.com/watch?v=mu0r-H9dLyM

Recommended Cleaning and Replacement Frequency

7.1 Clean the Dustbin and Filter

1. Open the top cover and take out the Dustbin.
2. Pull the release latch to open the cover. Take out the filter.
3. Empty the dustbin.
4. Tap the filter to remove dust.
5. Rinse the Dustbin and filter thoroughly with water.
6. Air-dry the Dustbin and filter completely before next use.
7. Place the filter back into the Dustbin.
8. Push the Dustbin back into the main unit.

7.2 Clean the Rolling Brush

1. Push the release tabs to unlock the brush guard.
2. Push the side of one rolling brush inward and gently flip it up.
3. Gently twist and pull out the rolling brush.
4. Push the side of the other rolling brush inward and gently flip it up.
5. Gently twist and pull out the other rolling brush.
6. Rinse both rolling brushes and brush guard with running water. Air dry them completely before next use.
7. Reinstall one side of the rolling brush and snap it into place.
8. Reinstall the other side of the rolling brush and snap it into place.
9. Press down to snap the brush guard into place.

Note: Do not use the filter if it is not completely dry. Do not use a brush, hot water, or detergent to clean the filter.

7.3 Clean the Side Brush and Corner Rover Arm™

Regularly clean the side brush and Corner Rover Arm™ to remove tangled hair and substances.

1. Remove the side brush.
2. Unwind and pull off any hair or substances attached to the side brush and Corner Rover Arm™.
3. Clean the side brush with water.
4. Air dry the side brush before next use.
5. Reinstall the side brush on the machine.

7.4 Clean the Sensors, Cameras, and Charging Pins

Clean the sensors and charging contact pins regularly with a soft cloth for optimal performance.

7.5 Clean the Dirty Water Tank

1. Remove the dirty water tank from the Omni Station.
2. Empty the dirty water tank.
3. Rinse the dirty water tank thoroughly with running water.

7.6 Clean the Cleaning Tray

1. Remove the cleaning tray from the Omni Station.
2. Rinse the cleaning tray thoroughly with water and clean it with a brush.
3. Place it back into the Omni Station.

8. Troubleshooting

If an error occurs, refer to the in-app instructions for solutions. If the problem persists, contact support@eufy.com.

9. Specifications

RoboVac Specifications

• Dimensions: 346*327*111mm
• Weight: 11.46 lbs
• Battery: Li-ion 5200mAh DC14.6
• Input: 20V-1.8A
• Cleaning Time:
  • Vacuum Only Mode: Quiet Suction: 218min, Standard Suction: 126min, MAX Suction: 124min
  • Vacuum and Mop Mode: Quiet Suction: 145min, Standard Suction: 126min, MAX Suction: 114min
• Charging Time: 3.5h
• Clean Water Reservoir: 120ml
• Dirty Water Reservoir: 180ml

Omni Station Specifications

• Dimensions: 369*461*436mm
• Weight: 15.92 lbs
• Input: US/JP/KR/CA Version: 100-127V, 50-60Hz; EU/UK/AU/MEA Version: 220-240V, 50-60Hz
• Power (Dry and Charge): 130W MAX
• Power (Dust Collection): 900W
• Clean Water Tank: 2.5L
• Dirty Water Tank: 1.8L
• Disposable Dust Bag Capacity: 3L

Note: Voltage requirements vary by country. Purchase the version specific to your location.

10. Customer Service

Contact Us:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone:
  • (US/CA): +1 (800)994 3056
  • (UK): +44 (0) 1604 936 200
  • (DE): +49 (0) 69 9579 7960
  • (JP): +81 03 4455 7823

For video tutorials, FAQs, warranty policies, and more information, visit https://support.eufy.com/

Anker Innovations Limited declares compliance with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit: https://www.eufy.com/uk/psti-related

Energy Efficiency Information

• The equipment does not have a standby mode or other equivalent state in terms of energy efficiency requirements, power management function, or the ability to deactivate wireless network connections.
• The power consumption of the equipment may be higher than other equipment models meeting these functional requirements.
• Power consumption in standby mode: ≤ 0.5 W
• Power consumption in standby mode with Display: ≤ 0.8 W
• Power consumption in networked standby mode: ≤ 2 W
• Power management: ≤ 20 min