Control4 Intercom Anywhere App Quick Reference Guide

Answer the door from your smartphone

Whether you are at home or away, use the Control4 Intercom Anywhere app to answer your door remotely from your smartphone. Screen visitors, unlock the door for deliveries, or just check on your home.

Prerequisites

Before installing the Control4 Intercom Anywhere app, you must have the following:

A compatible smartphone (Android 5.1 or newer; iOS 10 or newer).
A current 4Sight license.
Your Control4 system must be running OS 2.10.3 or newer.
The Communication agent must be added to your system by the dealer.
See your dealer for assistance if you have never used Control4 intercom with your Control4 system before.
If using with a video doorbell, the video doorbell's driver must be updated to the latest version by your dealer.

Note: Only T3 and T4 Series touchscreens support calls to and from the Control4 Intercom Anywhere app. Previous versions of touchscreens retain current Control4 intercom functionality, including local one-to-one calls from touchscreens, video doorbells, group calls, and monitoring.

Creating users

From your customer account, set up a user profile for every smartphone you want to connect to your intercom system. (For example, create a user profile for your phone, your spouse's phone, and the phone of any other household member.)

Log in to your Control4 account at customer.control4.com.
Under Account, select Manage Users ▶️ Add ▶️ New User.
Enter the name, email address, password, and permissions for the new user.
Under Activate, select This user is enabled and click Save. An invitation is emailed to the newly added user. Make sure the invitation is accepted before installing the smartphone app.

Screenshot of the Control4 customer account login page.

Screenshot of the 'New User' form for creating an account, with fields for name, email, password, and permissions.

Screenshot showing managed users with columns for Name, Email, Role, Enabled, and Verified.

Getting started

After accepting the email invitation, each user will be ready to install the Control4 Intercom Anywhere app to their smartphone.

Install the Control4 Intercom Anywhere app on each smartphone.
Tap the Intercom icon to open the app.
Respond to the prompts allowing the Control4 Intercom Anywhere app to access the smartphone's camera, microphone, and notifications.
From the login screen, enter the user name and password for the user's profile. The smartphone is connected with the intercom system and is ready to use.

Screenshot of the Control4 Intercom Anywhere app requesting permissions for Phone, Camera, Microphone, and Storage.

Screenshot of the Control4 Intercom Anywhere app login screen.

Using the app

After logging in, you can interact with the intercom-enabled devices in your Control4 system, including touchscreens, video doorbells, and connected smartphones.

To call a connected device:

From a touchscreen or smartphone, tap the Intercom icon.
Tap to select the device or group to call. The intercom call will be initiated with the selected device.

Answer the door

With the Control4 Intercom Anywhere app and a current 4Sight subscription, you can see who is at the door and select whether to ignore or answer it—whether you are at home or away.

Your dealer can add programming to turn on a light, open the gate, unlock the door, and more, directly from the Control4 Intercom Anywhere app (without opening the Control4 app). See your Control4 Dealer for details.

When the video doorbell is pressed, a call appears on enabled smartphones and touchscreens, and video from the video doorbell is displayed.
Using the icons, answer the call with audio ▶️ or video ▶️ or ignore it ❌.
(Optional) Use the custom buttons on the call screen to unlock the door [lock] or perform other custom actions. See your Control4 dealer for help in setting up the custom buttons.

Screenshot of an incoming intercom call on a smartphone, showing options to answer with audio/video or ignore.

Settings

You can configure "Do not disturb" options, set audio/video preferences, and more under Settings.

Do Not Disturb—Block calls and announcements on the current device.
Start Calls With—Automatically answer incoming intercom calls with video or audio only.
Video Quality—Select High or Low.
Ringtone—Choose the ringtone for intercom calls.

Screenshot of the Control4 Intercom Anywhere app settings menu, showing options like 'Do Not Disturb', 'Start Calls With', 'Video Quality', and 'Ringtone'.

More help

For instructions on using the intercom, visit ctrl4.co/intercom.

INTERCOM GUIDE: ctrl4.co/intercom

ALL INTERCOM DOCUMENTATION: ctrl4.co/intercom-help

Copyright ©2020, Wirepath Home Systems, LLC. All rights reserved. Control4 and Snap AV and their respective logos are registered trademarks or trademarks of Wirepath Home Systems, LLC, dba "Control4" and/or dba "SnapAV" in the United States and/or other countries. Snap AV and Wirepath are also registered trademarks or trademarks of Wirepath Home Systems, LLC. Other names and brands may be claimed as the property of their respective owners. All specifications subject to change without notice.. DOC-00392-B 2020-12-01 MS

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