Lively Quick-Start Guide

STEP 1: Determine where your Lively was purchased

If you purchased your Lively directly from GreatCall, your device is already activated and you may skip to STEP 3.

OR

If you purchased your Lively from any other retailer, such as Amazon, Fry's Electronics, Rite-Aid, Sears, or Walmart, your device is not yet activated and you will need to continue to STEP 2.

[Retailer Logos: Amazon, Fry's Electronics, Rite Aid, Sears, Walmart]

STEP 2: Go online or call to activate your account

If you are new to GreatCall, go online at GreatCall.com/Activate to activate your account. You will be asked to enter your Lively Serial Number, which can be found on the back of your device or on the side of the retail box.

If you don't have Internet access, you can call our Activation Line at (888) 900-1369.

OR

If your Lively is already activated and you have questions about your device or service, please call Customer Service at (800) 463-5412.

STEP 3: Turn on your Lively to complete set up

• Remove the "DO NOT POWER ON BEFORE ACTIVATING" sticker from the back of your device, press the Power Button and place your device into the Charging Dock.
• You will hear "Setting up device, please wait". This process may take several minutes.
• Once complete, you will hear "Welcome to 5Star" and the Service Indicator behind the Call Button will begin flashing white.
• You will receive a test call on your Lively. When the device rings, press and release the Call Button to answer.

Your Lively is now activated and ready to use!

Illustration of the Lively device showing a finger pressing the large circular Call Button, with the device placed in a charging dock. Model SW100, FCC ID: 2AA27-SW100.

Using Your Lively

• Calling 5Star for help in any situation: Press the Call Button briefly. You will hear "Calling 5Star."
• Calling 9-1-1 in case of a critical emergency: Press and hold the Call Button until you hear "Calling 9-1-1 now", then release.
• To end any active call: Press the Call Button briefly. You will hear "Call Ended."

Illustration of the Lively device with a finger pressing the large circular Call Button.

See reverse for important information.

Using the Charging Dock

1. Align the Lively with the Charging Dock.
2. Lower your Lively in the Charging Dock until you hear a tone from the Speaker indicating that the device is placed properly and charging.
3. The Battery Indicator will flash green during the charging process. Once fully charged, the Battery Indicator will remain solid green.

Illustration of the Lively device and its charging dock, showing how to align and place the device for charging.

About the Indicator Lights

Battery Indicator

Service Indicator

Diagram of the Lively device highlighting the locations of the Battery Indicator and Service Indicator lights.