OMEN by HP 17-ck1000 Series Gaming Laptops

Software Support

Windows support is provided by Microsoft's designated solution providers. HP also offers its own paid support services.

General Notes

• Note 1: Maximum frequency is when Intel® Turbo Boost Technology 2.0 is active.
• Note 2: Colors may vary depending on viewing angle and brightness.
• Note 3: Up to 1GB of memory may be occupied by system software. This is not a limitation specific to HP computers. Maximum memory stated is the standard installed memory.
• Note 4: 1GB is calculated as 1 billion bytes. Partition configuration cannot be arbitrarily changed. Modifying the partition configuration requires third-party partition management software. Operation with a modified partition configuration is not guaranteed. Storage expansion or replacement after purchase is not guaranteed.
• Note 5: The antenna configuration is 2 transmit, 2 receive. Wireless standard specifications are theoretical maximums and do not represent actual data transfer speeds. Actual speeds vary based on distance, obstacles, equipment configuration, signal strength, and software usage. IEEE 802.11ax (Wi-Fi 6E) requires compatible wireless LAN equipment. Frequency allocation for the 6GHz band in Japan is currently under review by the Ministry of Internal Affairs and Communications (as of August 2022). This frequency band will become available via software updates.
• Note 6: HDCP is supported.
• Note 7: Due to the nature of LCD panels, some pixels may not light up or may remain lit, and there may be unevenness in color or brightness. These are due to the LCD panel structure and not considered defects.
• Note 8: When using the HDMI 2.1 output. Displayable resolution and refresh rate depend on the connected display. Some displays may not support certain resolutions or refresh rates.
• Note 9: Compatibility with all third-party products is not guaranteed. SD, SDHC, and SDXC memory cards can be used in a single slot. Memory cards cannot be used simultaneously. SD memory card copyright protection functions are not supported. SD memory card security functions are not available. Data encrypted with security-enabled devices cannot be used. SD I/O cards are not supported.
• Note 10: Key pitch: approx. 18.7 x 18.7mm, Key travel: approx. 1.3mm, JIS standard compliant [99 keys]. Key pitch refers to the distance between the centers of adjacent keys. Some keys may have shorter pitch. Macro key settings can be customized via OMEN Command Center software.
• Note 11: Compatibility with all supported devices is not guaranteed. Playback/display of copyrighted content on connected devices via HDMI output requires HDCP compliant equipment. To improve graphics performance, it may be necessary to change the refresh rate to 60Hz or lower the resolution.
• Note 12: Stereo recording may not be possible.
• Note 13: When using the AC adapter. Measured with the OS running and no peripherals connected (maximum value).
• Note 14: Do not charge the battery pack using methods other than those specified. Do not expose the battery pack to fire. Do not subject the battery pack to impact. Do not disassemble or modify the battery pack. Short-circuiting terminals, water leakage, or exposure to high temperatures can cause damage. Battery packs are consumables. This product's battery is not user-replaceable. For battery replacement, please contact HP support.
• Note 15: Measured using MobileMark® 2018.
• Note 16: Battery life varies depending on product configuration, operating environment, applications used, and power management settings. Maximum battery capacity decreases with age and use. Actual battery life may be shorter than stated. Battery life is an estimate and not guaranteed. Battery lifespan is not covered by the product warranty.
• Note 17: Warranty and support are provided by the respective software vendors.
• Note 18: Internet connection and a Microsoft account are required for Office setup. Keep the product key card in a safe place after setup.
• Note 19: Included accessories are subject to change without notice. Recovery media for system restore is not included. System restore can be performed using a recovery drive created on Windows or recovery media. It is recommended to create a recovery drive after initial computer setup. Creating a recovery drive requires a USB drive of 16GB or larger. For recovery media, please visit: https://www.hp.com/jp/recoverykit/
• Note 20: Carry-in repair service is available for pickup and return within Japan. Warranty terms are subject to the included warranty regulations. Inquiries for repair service can be made via phone or email. Paid services are available after the standard warranty period. Minimum spare parts availability period is 3 years from manufacturing end. Product support (phone, online technical support, repair) ends 3 years after the manufacturing end date. After support ends, only support information and drivers will be available on the HP website. Details: https://www.hp.com/jp/support/Note_End_of_Support
• Note 21: Support period for bundled software is subject to each software vendor's warranty. Third-party software is supported by the respective vendor.
• Note 22: Usage support covers basic usage of Windows OS and internet connection methods via phone. Support does not cover external device settings (routers, etc.). Support period is the same as the standard warranty period.
• Note: Pre-installed operating systems other than Windows are not supported.
• [Energy Efficiency Rating]: Energy efficiency rating is measured according to JIS C62623 (2014). Ratings are: A: 100% to less than 110%, AA: 110% to less than 140%, AAA: 140% or more. If the achievement rate is less than 100%, it is displayed as the actual percentage.
• [Environmental Conditions]: Operating: Temperature 5-35°C, Relative Humidity 5-95% (non-condensing). Non-operating: Temperature -20-85°C, Relative Humidity 5-95% (non-condensing).
• [Usage Precautions]: The bottom of the unit, palm rest, connectors, interfaces, display bezel, keyboard, fan exhaust, and AC adapter surface may become hot during use. Prolonged use on the lap or contact with hot surfaces, or exposure to airflow from vents, may cause low-temperature burns.
• [Packaging Size]: Approx. 465 x 132 x 342 mm / Approx. 5.85 kg