Instruction Manual for hp models including: OMEN 16.1 inch Gaming Laptop PC, 16.1 inch Gaming Laptop PC, Gaming Laptop PC, Laptop PC, PC
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DocumentDocumentMaintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. Legal information © Copyright 2022 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Iris, and vPro are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast and Wi-Fi are registered trademarks of Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2022 Document Part Number: N17104-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards. iii Table of contents 1 Product description................................................................................................................................................................1 2 Getting to know your computer.............................................................................................................................................5 Right side ...........................................................................................................................................................................5 Left side .............................................................................................................................................................................5 Rear ...................................................................................................................................................................................6 Display ...............................................................................................................................................................................8 Low blue light mode (select products only) ..............................................................................................................8 Keyboard area....................................................................................................................................................................9 Touchpad settings and components .........................................................................................................................9 Touchpad settings .............................................................................................................................................9 Adjusting touchpad settings .....................................................................................................................9 Turning on the touchpad ...........................................................................................................................9 Touchpad components ....................................................................................................................................10 Lights .......................................................................................................................................................................10 Special keys .............................................................................................................................................................11 HP OMEN Gaming Hub .............................................................................................................................................13 Bottom ............................................................................................................................................................................14 Labels...............................................................................................................................................................................14 3 Illustrated parts catalog ......................................................................................................................................................17 Computer major components..........................................................................................................................................17 Display assembly subcomponents..................................................................................................................................20 Miscellaneous parts.........................................................................................................................................................21 4 Removal and replacement procedures preliminary requirements.....................................................................................23 Tools required ..................................................................................................................................................................23 Service considerations.....................................................................................................................................................23 Plastic parts .............................................................................................................................................................23 Cables and connectors.............................................................................................................................................23 Drive handling..........................................................................................................................................................23 Electrostatic discharge information................................................................................................................................24 Generating static electricity ....................................................................................................................................24 Preventing electrostatic damage to equipment .....................................................................................................25 Personal grounding methods and equipment ........................................................................................................25 Grounding the work area .........................................................................................................................................26 Recommended materials and equipment...............................................................................................................26 Cleaning your computer ..................................................................................................................................................27 Enabling HP Easy Clean (select products only) .......................................................................................................27 Removing dirt and debris from your computer.......................................................................................................27 iv Cleaning your computer with a disinfectant ...........................................................................................................28 Caring for wood veneer (select products only) .......................................................................................................29 Packaging and transporting guidelines ..........................................................................................................................29 Accessing support information .......................................................................................................................................29 5 Removal and replacement procedures for Customer Self-Repair parts.............................................................................32 Component replacement procedures..............................................................................................................................32 Preparation for disassembly ...................................................................................................................................32 Solid-state drive ......................................................................................................................................................32 Memory modules.....................................................................................................................................................33 6 Removal and replacement procedures for authorized service provider parts...................................................................36 Component replacement procedures..............................................................................................................................36 Preparation for disassembly ...................................................................................................................................36 Bottom cover ...........................................................................................................................................................36 Battery .....................................................................................................................................................................37 WLAN module ..........................................................................................................................................................39 Speakers ..................................................................................................................................................................40 Card reader ..............................................................................................................................................................41 Per key lighting board..............................................................................................................................................42 Display subcomponents (without removing the display) .......................................................................................43 Heat sink assembly..................................................................................................................................................46 Fans..........................................................................................................................................................................47 System board, heat sink, fan combination .............................................................................................................48 RJ-45 (network) board ............................................................................................................................................50 USB board ................................................................................................................................................................52 IR sensor board........................................................................................................................................................53 Touchpad .................................................................................................................................................................54 Display assembly.....................................................................................................................................................56 System board...........................................................................................................................................................63 Top cover with keyboard..........................................................................................................................................65 7 Using Setup Utility (BIOS) ....................................................................................................................................................67 Starting Setup Utility (BIOS) ............................................................................................................................................67 Updating Setup Utility (BIOS) ..........................................................................................................................................67 Determining the BIOS version .................................................................................................................................67 Preparing for a BIOS update ....................................................................................................................................68 Downloading a BIOS update ............................................................................................................................68 Installing a BIOS update ..................................................................................................................................68 8 Backing up, restoring, and recovering .................................................................................................................................70 Backing up information and creating recovery media ....................................................................................................70 Using Windows tools for backing up .......................................................................................................................70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................70 Restoring and recovering your system ...........................................................................................................................70 Creating a system restore .......................................................................................................................................71 Restoring and recovery methods ............................................................................................................................71 Recovering using HP Recovery media .....................................................................................................................71 v Changing the computer boot order .........................................................................................................................72 Using HP Sure Recover (select products only) ........................................................................................................72 9 Using HP PC Hardware Diagnostics .....................................................................................................................................73 Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................73 Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................73 Accessing HP PC Hardware Diagnostics Windows...................................................................................................73 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................73 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................74 Downloading HP PC Hardware Diagnostics Windows .............................................................................................74 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................74 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................74 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......74 Installing HP PC Hardware Diagnostics Windows ...................................................................................................75 Using HP PC Hardware Diagnostics UEFI .........................................................................................................................75 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................75 Starting HP PC Hardware Diagnostics UEFI.............................................................................................................75 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................................76 Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........76 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................77 Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................77 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................77 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................77 Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................77 10 Specifications.....................................................................................................................................................................79 Computer specifications ..................................................................................................................................................79 Display specifications ......................................................................................................................................................79 Solid-state drive specifications .......................................................................................................................................80 11 Power cord set requirements ............................................................................................................................................81 Requirements for all countries........................................................................................................................................81 Requirements for specific countries and regions ...........................................................................................................81 12 Recycling ............................................................................................................................................................................83 Index ........................................................................................................................................................................................84 vi 1 Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name OMEN by HP 16.1 inch Gaming Laptop PC Model numbers: 16-k0xxx Processor 12th generation Intel® processors Intel CoreTM i9-12900H (2.50 GHz base frequency, up to 5.0 GHz, 24 MB cache, 14 cores) Intel Core i7-12700H (2.30 GHz base frequency, up to 4.70 GHz, 24 MB cache, 14 cores) Intel Core i5-12500H (2.50 GHz base frequency, up to 4.50 GHz, 18 MB cache, 12 cores) Graphics controller Internal graphics Intel Iris® Xe graphics Discrete/hybrid graphics NVIDIA® GeForce® RTX 3050 NVIDIA GeForce RTX 3050Ti NVIDIA GeForce RTX 3060 NVIDIA GeForce RTX 3070 Ti Max-Q Supports HD Decode, DX12, and HDMI Supports Graphics Switcher Supports Advanced Optimus (select products only) Supports G-Sync (select products only) Supports MR compatible (60 Hz frame rate) Supports GPU Performance Scaling (GPS) Supports VR Display 40.9 cm (16.1 in), liquid crystal display (LCD) flat panel, white light-emitting diode (WLED), ultrawide viewing angle (UWVA), flicker free Quad High Definition (QHD) (2560 × 1440), 100% sRGB, embedded DisplayPort (eDP) 1.4 + panel self-refresh (PSR), low blue light, 300 nits, 165 Hz Full High Definition (FHD) (1920 × 1080), 100% sRGB, eDP 1.2 without PSR, 300 nits FHD , 100% sRGB, eDP 1.3 + PSR, low blue light, 300 nits, 144 Hz FHD, 45% NTSC, eDP 1.3, 250 nits, 144 Hz Product description 1 Table 1-1 Product components and their descriptions (continued) Category Description Memory Two SODIMM slots, customer accessible and upgradeable, supporting up to 32 GB of RAM DDR5-4800, 1.1 V, dual-channel support Supports the following configurations: Primary storage 32 GB (16 GB × 2) 16 GB (8 GB × 2) M.2 solid-state drive (PCIe-4 × 4, 2280, non-volatile memory express (NVMe), three-layer cell (TLC) 2 TB 1 TB 512 GB Support for M.2 PCIe Gen4 solid-state drives Audio Audio brand: Bang & Olufsen Audio control panel: myHP audio control Dual speakers Supports Far Field Cortana Supports HP Audio Boost 2.0 with discrete amplifier Supports DTS X: Ultra Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 88° wide field-of-view (WFOV) 720p by 30 frames per second (fps) Dual-array, digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Wireless Wireless Local Area Network (WLAN) with dual antennas (M.2 module/PCIe) Intel® AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN Intel AX411 Wi-Fi® 6e Bluetooth 5.2 WLAN Support for Miracast® Support for Modern Standby (connected) Intel Bluetooth audio offload Dynamic antenna gain (select products only) RJ-45 (network) Integrated 10/100/1000 GbE LAN 2 Chapter 1 Product description Table 1-1 Product components and their descriptions (continued) Category Description Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video Audio-out (headphone)/audio-in (microphone) combo jack RJ-45 (network) jack AC smart adapter plug HDMI 2.1 supporting up to 8 K @ 60 Hz with HDCP 2.2 (1) USB 3.2 Gen 1 Type-A port; supports HP Sleep & Charge (2) USB 3.2 Gen 1 Type-A port (2) USB 3.2 Type-C® Gen2 port or ThunderboltTM, supports: - Display Port 1.4 out up to 8 K @ 60 Hz and HDMI 1.4 out via adapter - Power delivery (65 W to 100 W output) - Data transfer - HDMI 2.1 output up to 8 K @ 60 Hz with HDCP 2.2 via adapter capable of HDMI 2.1 - HP Sleep & Charge Media card reader HP Multi-Format Digital Media Card Reader Supports MicroSDTM/SDHCTM/SDXCTM Push insertion and push removal Sensors Ambient light sensor IR thermal sensor Keyboard/pointing devices Keyboard Standard, backlit, notebook keyboard, 1-zone white lighting Standard, backlit, notebook keyboard, 4-zone RGB lighting Standard, backlit, notebook keyboard, per key RGB lighting Clickpad with image sensor Supports Microsoft® precision gestures Supports modern trackpad gestures Multitouch gestures enabled Taps enabled as default Product description 3 Table 1-1 Product components and their descriptions (continued) Category Description Power requirements Battery 6 cell, 83 Whr 4 cell, 70 Whr Long life Fast charge AC adapter (with power cord) 280 W, 4.5 mm, standard, right angle, 3 pin 200 W, 4.5 mm, power correction factor (PFC), slim, right angle Power cord C13, premium, 1.0 m (3.3 ft) Security Trusted Platform Module (TPM) 2.0 Operating system Windows® 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 High-End Chinese Market CPPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Pro 64 Serviceability AC adapter Solid-state drive Memory modules 4 Chapter 1 Product description 2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) Vent (2) USB SuperSpeed 5 Gbps ports (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Connect USB devices, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. Left side Identify the components on the left side of the computer. Getting to know your computer 5 Table 2-2 Left-side components and their descriptions Component Description (1) USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (2) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. (3) Vent Amber: Activity is occurring on the network. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. (5) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. Rear Identify the rear components. 6 Chapter 2 Getting to know your computer Table 2-3 Rear components and their descriptions Component (1) Vents (2) USB Type-C power connector or ThunderboltTM ports with HP Sleep and Charge and DisplayPort output (2) (3) HDMI port (4) Power connector Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Connect an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. and Connect a USB device, provide high-speed data transfer, and charge small devices (such as a smartphone), even when the computer is off. NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. and Connect a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer might also support a Thunderbolt docking station. NOTE: To ensure that your computer operates at full performance and can charge the battery when using resource-intensive applications, use the AC adapter that ships with your computer. You can use an optional 100 W/20 V Type-C adapter or power bank when running lightload tasks. System-off charging is supported only when you use a 20 V Type-C adapter or power bank. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. Connects an AC adapter. NOTE: To ensure that your computer operates at full performance and can charge the battery when using resource-intensive applications, use the AC adapter that ships with your computer. You can use an optional 100 W/20 V Type-C adapter or power bank when running lightload tasks. System-off charging is supported only when you use a 20 V Type-C adapter or power bank. Rear 7 Table 2-3 Rear components and their descriptions (continued) Component (5) AC adapter and battery light Description White: The AC adapter is connected and the battery is fully charged. Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. Display The computer display can include essential components such as speakers, antennas, cameras, and microphones. Low blue light mode (select products only) Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. NOTE: Your computer might look slightly different than the following illustration. 8 Chapter 2 Getting to know your computer Table 2-4 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (4) Camera light On: The camera is in use. (5) Ambient light sensor Adjusts the brightness of the display, depending on the ambient light. *You cannot see the antennas from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components. Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Keyboard area 9 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Identify the touchpad components. Table 2-5 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Lights Identify the lights on the computer. NOTE: Your computer might look slightly different from the following illustration. 10 Chapter 2 Getting to know your computer Table 2-6 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Touchpad light (4) Power light Description On: Caps lock is on, which switches the key input to all capital letters. On: Computer sound is off. Off: Computer sound is on. On: The touchpad is off. Off: The touchpad is on. On: The computer is on. Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power. Special keys Identify the special keys. NOTE: Refer to the illustration that most closely matches your computer. Special keys 11 Table 2-7 Special keys and their descriptions Component (1) Action keys (2) esc key (3) fn key (4) Windows key (5) Windows application key (6) Power button (7) OMEN key 12 Chapter 2 Getting to know your computer Description Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys. Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Displays options for a selected object. When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your power and sleep settings: Right-click the Power icon , and then select Power and sleep settings. Opens the OMEN Gaming Hub software. Table 2-7 Special keys and their descriptions (continued) Component (8) Calculator key Description Opens the calculator. (9) num lock key (10) Integrated numeric keypad Alternates between the navigational and numeric functions on the integrated numeric keypad. A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad. NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen instructions. or Press the OMEN key at the top right side of the keyboard. The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features: NOTE: Some features are available on select products only. System Vitals: Monitor the computer status and performance. Undervolting: Adjust the voltage of the computer to use less power and decrease the amount of heat generated. Light Studio: Coordinate your color scheme and easily sync your lighting effects across your OMEN devices. Lighting: Customize the keyboard lighting. Network Booster: View and adjust network priorities and settings. Performance Control: Adjust the thermal temperature and power levels of your computer to improve performance. Gaming Device Lighting and Macros: Configure the lighting and macro keys when an external supported gaming device is connected (select products only). My Games: Locate and launch games from your library. Graphics Switcher: Use Graphics Mode to switch between Hybrid or Discrete graphics. Oasis Live: A virtual room for you and your friends to game together. HP OMEN Gaming Hub 13 Gallery: View and change your OMEN wallpaper backgrounds. Optimizer: Boost your game and clean up the clutter on your computer to optimize performance. Help: Access "How to" information and frequently asked questions. NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard. Bottom Identify the bottom components. Table 2-8 Bottom components and their descriptions Component (1) Speakers (2) Vent Description Produce sound. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. 14 Chapter 2 Getting to know your computer Service label--Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Labels 15 Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Regulatory labels--Provide regulatory information about the computer. Wireless certification labels--Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 16 Chapter 2 Getting to know your computer 3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Illustrated parts catalog 17 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 20. (2) Top cover with keyboard (backlit) NOTE: For a detailed list of country codes, see Top cover with keyboard on page 65. For use in ceramic white models: Per key keyboard, models with Thunderbolt 4-zone keyboard 4-zone keyboard, models with Thunderbolt For use in shadow black models: N14415-xx1 N19327-xx1 N19328-xx1 1-zone keyboard 4-zone keyboard 1-zone keyboard with numeric keypad 4-zone keyboard with numeric keypad 1-zone keyboard with numeric keypad, models with Thunderbolt 4-zone keyboard with numeric keypad, models with Thunderbolt 1-zone keyboard, models with Thunderbolt 4-zone keyboard, models with Thunderbolt Per key keyboard, models with Thunderbolt (3) Touchpad N14406-xx1 N14407-xx1 N14408-xx1 N14409-xx1 N14410-xx1 N14411-xx1 N14412-xx1 N14413-xx1 N14414-xx1 NOTE: The touchpad cable is available as spare part number N14078-001. Ceramic white N14076-001 Shadow black N14077-001 (4) Speakers N14088-001 (5) System board NOTE: The system board repair kit is available as spare part number N19354-888. Intel Core i9-12900H processor and RTX 3070 Ti graphics, G-Sync N13797-601 Intel Core i9-12900H processor and RTX 3060 graphics N13800-601 Intel Core i7-12700H processor and RTX 3070 Ti graphics N13795-601 Intel Core i7-12700H processor and RTX 3070 Ti graphics, G-Sync N13796-601 Intel Core i7-12700H processor and RTX 3060 graphics N13799-601 Intel Core i7-12700H processor and RTX 3050 graphics N13802-601 Intel Core i7-12700H processor and RTX 3050 Ti graphics N13804-601 Intel Core i5-12500H processor and RTX 3060 graphics N13798-601 18 Chapter 3 Illustrated parts catalog Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Intel Core i5-12500H processor and RTX 3050 graphics Intel Core i5-12500H processor and RTX 3050 Ti graphics (6) Battery 6 cell, 83 Whr 4 cell, 70 Whr (7) Heat sink For use in models with 3050 or 3050 Ti graphics For use in models with 3060 or 3070 Ti graphics (8) Card reader NOTE: The card reader cable is available as spare part number N14068-001. (9) WLAN module NOTE: WLAN module protective tape is available as spare part number M14330-001. Intel AX211 Wi-Fi 6e Bluetooth® 5.2 WLAN Intel AX411 Wi-Fi 6e Bluetooth 5.2 WLAN (10) Bottom cover Ceramic white, for use in models with 3050 or 3050 Ti graphics Ceramic white, for use in models with 3060 or 3070 Ti graphics Shadow black, for use in models with 3050 or 3050 Ti graphics Shadow black, for use in models with 3060 or 3070 Ti graphics Fan kit (models with 3050, 3050 Ti graphics) (includes both fans) Fan kit (models with 6650M, 3060, 3070 graphics) (includes both fans) (11) Processor fan (12) Graphics fan (13) Memory modules (DDR5-4800) 16 GB 8 GB (14) IR sensor board NOTE: The IR sensor board cable is available as spare part number N14066-001. (15) USB board NOTE: The USB board cable is available as spare part number N14064-001. (16) RJ-45 (network) board NOTE: The RJ-45 (network) board cable is available as spare part number N14070-001. (17) RJ-45 (network) jack door Spare part number N13801-601 N13803-601 M41711-005 M39179-005 N14084-001 N14085-001 N14067-001 M53366-005 M53374-005 N19343-001 N14092-001 N14093-001 N14094-001 N14086-001 N14087-001 M97596-001 M97595-001 N14065-001 N14063-001 N14069-001 N14072-001 Computer major components 19 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component (18) Lighting board NOTE: The lighting board keyboard cable is available as spare part number N14073-001. The lighting board LED cable is available as spare part number N14074-001. * Solid-state drive (not illustrated) 2 TB 1 TB 512 GB Spare part number M52027-001 M16560-001 M17436-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. 20 Chapter 3 Illustrated parts catalog Table 3-2 Display component descriptions and part numbers Item Component (1) Bezel (2) Display top bracket (3) Camera module (4) Display panel FHD, 250 nits, 144 Hz FHD, 300 nits FHD, 300 nits, 144 Hz QHD, 300 nits, 165 Hz (5) Display hinge covers (left and right hinge covers and rubber inserts) Ceramic white Shadow black Display hinge cover rubber inserts (not illustrated) (6) Display hinges (includes left and right hinges and rubber inserts) (7) WLAN antenna kit (includes antenna cables and transceivers) Models with an FHD display Models with a QHD display (8) Display cable 144 Hz/165 Hz displays Standard displays (9) Display back cover (includes antennas) Ceramic white models with an FHD display Shadow black models with a FHD display Ceramic white models with an QHD display Shadow black models with a QHD display * Ambient light sensor * Display adhesive (includes display adhesive and bezel adhesive) *not illustrated Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component AC adapter (PFC) Spare part number N14102-001 N14108-001 N14112-001 N13805-001 N13806-001 N13807-001 N13808-001 N14105-001 N14106-001 N14107-001 N14103-001 N14101-001 N14091-001 N14109-001 N14110-001 N14097-001 N14099-001 N14098-001 N14100-001 N14111-001 N14114-001 Spare part number Miscellaneous parts 21 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component 280 W 200 W USB External DVD+RW drive HDMI-to-VGA adapter USB-C-to-USB-A adapter USB-C-to-HDMI 2.0 adapter USB-C-to-USB-A hub HP Elite USB-C Multi Port Hub System board repair kit (include misc protective tapes) Adhesive kit (includes display rear cover adhesive and bezel adhesive) WLAN protective tape Screw Kit Power cord (C13, 1.0 m (3.3 ft), premium, straight) For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Japan For use in North America For use in the People's Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in Thailand (bundle) For use in the United Kingdom Spare part number M95376-001 L00818-850 747080-001 701943-001 833960-001 935325-001 916838-001 L39572-001 N19354-888 N14114-001 M14330-001 N14113-001 L22339-001 L22334-001 L22333-001 L22343-001 L22335-001 L22344-001 L22331-001 L22341-001 L22337-001 L22340-001 L22336-001 L22342-001 L22338-001 M85413-001 L22332-001 22 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers Nonconductive, nonmarking pry tool Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with extreme care; these cables tear easily. Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Removal and replacement procedures preliminary requirements 23 Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging, and label the package "FRAGILE." Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in Personal grounding methods and equipment on page 25. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. Generating static electricity Follow these static electricity guidelines: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases. 24 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V Removing DIPs from vinyl tray 2,000 V 4,000 V Removing DIPs from polystyrene foam 3,500 V 5,000 V Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V Packing PCBs in foam-lined box 5,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700 V of static electricity can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components: To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly. Avoid contact with pins, leads, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Using certain equipment can prevent static electricity damage to electronic components. Wrist straps are flexible straps with a maximum of 1 M ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. You can use heel straps, toe straps, and boot straps at standing workstations. These straps are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 M ±10% resistance between the operator and ground. Preventing electrostatic damage to equipment 25 Table 4-2 Static shielding protection levels Static shielding protection levels Method Antistatic plastic Carbon-loaded plastic Metallized laminate Voltage 1,500 7,500 15,000 Grounding the work area To prevent static damage at the work area, follow these precautions: Cover the work surface with approved static-dissipative material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of 1 M ±10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 M ±10% resistance Material handling packages 26 Chapter 4 Removal and replacement procedures preliminary requirements Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. 1. Start HP Easy Clean in one of the following ways: Select the Start menu, and then select HP Easy Clean. or Select the HP Easy Clean icon in the taskbar. or Select Start, and then select the HP Easy Clean tile. 2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 28 for guidelines to help prevent the spread of harmful bacteria and viruses. Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. For computers with wood veneer, see Caring for wood veneer (select products only) on page 29. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. Cleaning your computer 27 3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. See Cleaning your computer with a disinfectant on page 28 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses. Cleaning your computer with a disinfectant The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria. After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 27, Caring for wood veneer (select products only) on page 29, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP's cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores. Follow these steps when disinfecting high-touch, external surfaces on your computer: 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly 28 Chapter 4 Removal and replacement procedures preliminary requirements on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. Caring for wood veneer (select products only) Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal. Clean the wood with a dry, static-free microfiber cloth or chamois. Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone, turpentine, or other petroleum-based solvents. Do not expose the wood to sun or moisture for long periods of time. If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. Avoid contact with any substance that might dye or discolor the wood. Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 27 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 28 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses. Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only) 29 Table 4-3 Support information locations Service consideration Records of reported failure incidents stored on the computer Path to access information Windows: Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS Event Log: 1. Press the power button. 2. Immediately and repeatedly press esc when the power button light turns white. NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility. 3. Press f10 to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - or (On consumer products) Under the Main tab, select System Log. Post-operating system failures are logged in the Event Viewer. 1. Turn on the computer and allow the operating system to open. 2. Select the search icon in the taskbar. Technical bulletins Repair professionals 3. Type Event Viewer, and then press enter. 4. Select the log from the left panel. Details display in the right panel. Chrome: 1. Go to support.google.com/chrome. 2. Search collect Chrome device logs. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins. To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. 30 Chapter 4 Removal and replacement procedures preliminary requirements Table 4-3 Support information locations (continued) Service consideration Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support. 3. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information 31 5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location. Component replacement procedures To remove and replace computer components, use these procedures. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement. Preparation for disassembly To prepare to disassemble the computer, use these steps. See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures. 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-1 Solid-state drive descriptions and part numbers Description 2 TB 1 TB 512 GB Spare part number M52027-001 M16560-001 M17436-001 Before removing the solid-state drive, follow these steps: 32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the solid-state drive: 1. Remove the Phillips M2.0 × 2.0 screw (1), and then pull the drive out of the slot (2). 2. When installing a drive, be sure to remove the cover from the old drive (1) and install the cover onto the new drive (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Memory modules 33 Table 5-2 Memory module descriptions and part numbers Description 16 GB, DDR5-4800 8 GB, DDR5-4800 Spare part number M97596-001 M97595-001 Before removing the memory, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). If you are replacing a memory module, remove the existing memory module: 1. Pull the protective shielding up from the top and toward you to access the memory modules. 2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 2. Press down on the module until the side retention clips snap into place (3). Memory modules 35 6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Only an authorized service provider should access the components described in this chapter. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement. Preparation for disassembly To remove and replace computer components, use these procedures: See Removal and replacement procedures preliminary requirements on page 23 for initial safety procedures. 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Bottom cover To remove the bottom cover, use this procedure and illustration. Table 6-1 Bottom cover description and part number Description Bottom cover, ceramic white, for use in models with 3050 or 3050 Ti graphics Bottom cover, ceramic white, for use in models with 3060 or 3070 Ti graphics Bottom cover, shadow black, for use in models with 3050 or 3050 Ti graphics Bottom cover, shadow black, for use in models with 3060 or 3070 Ti graphics Spare part number N19343-001 N14092-001 N14093-001 N14094-001 36 Chapter 6 Removal and replacement procedures for authorized service provider parts Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover: 1. Close the computer and rest it upside down on a flat work surface. 2. Remove the eight Phillips M2.0 × 4.0 screws (1) that secure the bottom cover to the computer. 3. Insert a thin, plastic tool in the seam along the bottom between the bottom cover and computer (1), and then pull the tool along the edges of the bottom cover to release it. 4. Remove the bottom cover (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 6-2 Battery description and part number Description Battery, 6 cell, 83 Whr Spare part number M41711-005 Battery 37 Table 6-2 Battery description and part number (continued) Description Battery, 4 cell, 70 Whr Spare part number M39179-005 WARNING! To avoid personal injury and damage to the product: Do not puncture, twist, or crack the battery. Do not cause an external puncture or rupture to the battery, which can cause a short inside the battery, which can result in battery thermal runaway. Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might puncture the battery. Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case. These actions can apply undue force on the battery. Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins, which can cause shorting across the connectors. Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. Remove the battery: 1. Disconnect the battery cable (1) from the system board. 2. Remove the six Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer. 38 Chapter 6 Removal and replacement procedures for authorized service provider parts 3. Remove the battery (3). To insert the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-3 WLAN module descriptions and part numbers Description Intel AX211 Wi-Fi 6e Bluetooth® 5.2 WLAN Intel AX411 Wi-Fi 6e Bluetooth 5.2 WLAN WLAN module protective tape Spare part number M53366-005 M53374-005 M14330-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the WLAN module: 1. Remove the plastic protector that covers the antennas (1). 2. Carefully disconnect the two antenna cables from the module (2). 3. Remove the Phillips M2.0 × 2.5 screw (3). WLAN module 39 4. Slide the module horizontally out of the socket and slightly under the heat sink (4), and then slide the module over the socket and out from under the heat sink (5). 5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration. Table 6-4 Speaker description and part number Description Speaker Kit Before removing the speakers, follow these steps: 40 Chapter 6 Removal and replacement procedures for authorized service provider parts Spare part number N14088-001 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the speakers: 1. Remove the two broadhead Phillips M1.5 × 2.5 screws (1) that secure each speaker to the computer. 2. Disconnect the speaker cables from the system board (2). 3. Remove the speakers from the computer (3) . NOTE: When removing the speakers, make note of the location of the rubber isolators (4). The absence of or damage to these isolators can result in degraded speaker performance. To install the speakers, reverse this procedure. Card reader To remove the card reader, use this procedure and illustration. Table 6-5 Card reader description and part number Description Card reader Card reader cable Spare part number N14068-001 N14067-001 Before removing the card reader, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). 4. Remove the left speaker (see Speakers on page 40). Card reader 41 Remove the card reader: 1. Disconnect the cable from the ZIF connector on the system board (1). 2. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the card reader to the computer. 3. Remove the card reader from the computer (3). To install the card reader, reverse this procedure. Per key lighting board To remove the lighting board, use this procedure and illustration. Table 6-6 Lighting board description and part number Description Lighting board Lighting board LED cable Lighting board keyboard cable Spare part number available with the top cover with keyboard spare part N14074-001 N14073-001 Before removing the lighting board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). Remove the lighting board: 1. Remove the two Phillips M2.0 × 2.5 screws (1) that secure the board to the computer. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts 2. Remove the board (2). To install the lighting board, reverse this procedure. Display subcomponents (without removing the display) You can remove some display subcomponents without removing the entire display assembly from the computer. To remove the bezel, display panel, and camera module, use these procedures and illustrations. Table 6-7 Display subcomponent descriptions and part numbers Description Bezel Display panel, FHD, 250 nits, 144 Hz Display panel, FHD, 300 nits Display panel, FHD, 300 nits, 144 Hz Display panel, QHD, 300 nits, 165 Hz Top bracket Camera module Spare part number N14102-001 N13805-001 N13806-001 N13807-001 N13808-001 N14108-001 N14112-001 Before removing the display subcomponents, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). Remove the display subcomponents: 1. Open the computer and place it with the display sitting on the table and the keyboard positioned vertically. Display subcomponents (without removing the display) 43 2. To remove the bezel, release it from the top, left, and right sides of the display (1), insert and slide a flat tool along the bottom seam between the bezel and the panel (2), and then remove the bezel (3). NOTE: The bezel is secured with adhesive. When replacing the bezel, be sure to replace the adhesive, which is available in the display adhesive kit as spare part number N14114-001. 3. To remove the display panel: a. At the top left and right corners of the display panel, use tweezers to grasp the end of the retention tape (1) that is installed under the left and right sides of the display panel. b. While turning the tweezers (2), wrap the tape around the tweezers as you continue to pull the tape (3) out from behind the display panel. c. Lift the panel off the display enclosure (4). d. Peel the tape off the connector on the back of the display panel (1). e. Lift the wire retention latch from the connector (2). 44 Chapter 6 Removal and replacement procedures for authorized service provider parts f. Pull the cable out of the connector (3). 4. To replace the camera module: a. Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, and then remove the bracket from the display rear cover (2). b. Use to tool to detach the module (1) from the display back cover. (The module is attached to the display back cover with double-sided adhesive.) Display subcomponents (without removing the display) 45 c. Disconnect the cables from the reverse ZIF connector on the camera module (2). To install display subcomponents, reverse the removal procedures. Heat sink assembly To remove the heat sink assembly, use this procedure and illustration. Table 6-8 Heat sink description and part number Description Heat sink assembly for use in models with 3050 or 3050Ti graphics Heat sink assembly for use in models with 3060 or 3070 Ti graphics Spare part number N14084-001 N14085-001 Before removing the heat sink assembly, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). Remove the heat sink assembly: 1. Loosen the seven captive Phillips screws (1). 2. Remove the three Phillips M2.0 × 5.0 screws (2). 3. Remove the Phillips M2.0 × 3.5 screw (3). 46 Chapter 6 Removal and replacement procedures for authorized service provider parts 4. Remove the heat sink (4). 5. Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations. Be sure that thermal paste (1) and thermal pads (2) are installed on the heat sink on shown in the following illustration. Fans To install the heat sink, reverse this procedure. To remove the fans, use this procedure and illustration. Table 6-9 Fan descriptions and part numbers Description Fan kit for use in models with 3050, 3050Ti graphics (includes both fans) Fan kit for use in models with 6650M, 3060, 3070 graphics (includes both fans) Spare part number N14086-001 N14087-001 Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). Fans 47 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). 4. Remove the heat sink (see Heat sink assembly on page 46). Remove the fans: 1. Remove the two Phillips M2.0 × 5.0 screws (1) that secure each fan to the computer. 2. Remove the protective Mylar, and then disconnect the fan cables from the system board (2). 3. Remove the fans (3). To install the fans, reverse this procedure. System board, heat sink, fan combination If you remove the RJ-45 board, USB board, touchpad, IR sensor board, and display assembly, you can remove the system board, heat sink, and fans together to avoid removing the heat sink and disturbing the thermal material. Before removing the system board, heat sink, and fan assembly, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). Remove the system board, heat sink, and fan assembly: 1. Disconnect the following cables from the system board: Display cable (1) Sensor board cable (ZIF) (2) RJ-45 (network) board cable (ZIF) from the RJ-45 board (3) Wireless antenna cables from the WLAN module (4) 48 Chapter 6 Removal and replacement procedures for authorized service provider parts Left speaker cable (5) Card reader cable (ZIF) (6) Touchpad cable (ZIF) (7) Keyboard cable (ZIF) (8) Keyboard RGB (ZIF) (9) (select products only) Backlight cable (ZIF) (10) Right speaker cable (11) USB board cable from the USB board (12) 2. Remove the Phillips M2.0 × 5.0 screw (1) from the left side of the heat sink. 3. Remove the Phillips M2.0 × 3.5 screw (2) from the right side of the heat sink. 4. Remove the three Phillips M2.0 × 5.0 screws (3) from each fan. System board, heat sink, fan combination 49 5. Remove the rear ports bracket by removing the three Phillips M2.0 × 5.0 screws (1), and then removing the bracket (2). 6. Remove the four Phillips M2.0 × 3.5 screws (3) that secure the system board to the computer. 7. Release the USB board cable and the RJ-45 board cable from the computer (1). The cables are secured with double-sided tape. 8. Lift the left edge of the system board (2), and then pull the board with heat sink and fans up and to the left to remove the assembly from the computer (3). To install the system board, reverse this procedure. RJ-45 (network) board To remove the RJ-45 (network) board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts Table 6-10 RJ-45 (network) board description and part number Description RJ-45 (network) board RJ-45 (network) board cable RJ-45 (network) jack door Spare part number N14069-001 N14070-001 N14072-001 Before removing the RJ-45 (network) board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). 4. Remove the system board, heat sink, and fan assembly (see System board, heat sink, fan combination on page 48). Remove the RJ-45 (network) board: 1. Disconnect the cable from the ZIF connector on the RJ-45 (network) board (1). 2. Remove the two Phillips M2.0 × 3.5 screws (2) that secure the board to the computer. 3. Remove the board (3). RJ-45 (network) board 51 4. If you need to remove the RJ-45 (network) door, insert a tool into the outside of the door (1) and push the door upward to release it (2). To install the RJ-45 (network) board, reverse this procedure. USB board To remove the USB board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 6-11 USB board description and part number Description USB board USB board cable Spare part number N14063-001 N14064-001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). 4. Remove the system board, heat sink, and fan assembly (see System board, heat sink, fan combination on page 48). Remove the USB board: 1. Disconnect the cable from the ZIF connector on the USB board (1). 2. Remove the two Phillips M2.0 × 3.5 screws (2) that secure the board to the computer. 52 Chapter 6 Removal and replacement procedures for authorized service provider parts 3. Remove the board (3). To install the USB board, reverse this procedure. IR sensor board To remove the IR sensor board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 6-12 IR sensor board description and part number Description IR sensor board IR sensor board cable Spare part number N14065-001 N14066-001 Before removing the IR sensor board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). 4. Remove the system board, heat sink, and fan assembly (see System board, heat sink, fan combination on page 48). Remove the IR sensor board: 1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the board to the top of the computer. IR sensor board 53 2. Remove the IR sensor board (2). To install the IR sensor board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Before removing the touchpad, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 6-13 Touchpad description and part number Description Touchpad for use in ceramic white models Touchpad for use in shadow black models Touchpad cable Spare part number N14076-001 N14077-001 N14078-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Remove the battery (see Battery on page 37). 4. Remove the system board, heat sink, and fan assembly (see System board, heat sink, fan combination on page 48). Remove the touchpad: 54 Chapter 6 Removal and replacement procedures for authorized service provider parts 1. Remove the four Phillips M1.6 × 2.5 screws (1) that secure the touchpad bracket to the computer, and then remove the bracket (2). 2. Lift the keyboard cable off the top of the touchpad (1). 3. Remove the protective tape from the touchpad (2). 4. Lift the conductive tape from the top right screw (3). 5. Remove the three broadhead Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer. 6. Disconnect the touchpad cable (5) from the touchpad ZIF connector. The cable is secured with double- sided tape. 7. Remove the touchpad from the computer (6). To install the touchpad, reverse this procedure. Touchpad 55 Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Before removing the display assembly, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. NOTE: You can remove the bezel, display panel, and camera module without removing the display assembly from the computer. For more information, see Display subcomponents (without removing the display) on page 43. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). 3. Disconnect the battery cable from the system board (see Battery on page 37). 4. Remove the system board, heat sink, and fan assembly (see System board, heat sink, fan combination on page 48). Remove the display assembly: 1. Disconnect the wireless antenna cables from the WLAN module and remove the cables from the tabs, clips, and guides on the computer (1). 2. Disconnect the display cable from the system board ZIF connector and remove the tape that secures the cable to the computer (2). 3. Remove the four Phillips M2.0 × 3.0 screws (1) and the six Phillips M2.5 × 3.5 screws (2) that secure the display assembly to the computer. 4. Open the display to an approximate 45° angle (3). 56 Chapter 6 Removal and replacement procedures for authorized service provider parts 5. Separate the display from the computer (4). 6. To remove the bezel, release it from the top, left, and right sides of the display (1), insert and slide a flat tool along the bottom edge of the bezel (2), and then remove the bezel (3). The bezel is available as spare part number N14102-001. NOTE: In this procedure, the display assembly will not be connected to the computer. Display assembly 57 7. When installing a bezel, be sure the tape is installed on the inside of the bezel as shown in the following illustration. 8. If you need to remove the display panel: a. At the top left and right corners of the display panel, use tweezers to grasp the end of the retention tape (1) that is installed under the left and right sides of the display panel. b. While turning the tweezers (2), wrap the tape around the tweezers as you continue to pull the tape (3) out from behind the display panel. c. Lift the panel off the display enclosure (4). NOTE: In this procedure, the display assembly will not be connected to the computer. d. Peel the tape off the connector on the back of the display panel (1). e. Lift the wire latch from the connector (2). 58 Chapter 6 Removal and replacement procedures for authorized service provider parts f. Pull the cable out of the connector (3). g. When installing a display panel, be sure to install the tape on the left and right sides of the display back cover as shown in the following illustration. Display panels are available as the following spare part numbers: N13805-001--FHD, 250 nits, 144 Hz N13805-001--FHD, 300 nits N13805-001--FHD, 300 nits, 144 Hz N13805-001--QHD, 300 nits, 165 Hz Display panel adhesive is available as spare part number N12238-001. 9. If you need to replace the camera module: a. Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, and then remove the bracket from the display rear cover (2). The bracket is available as spare part number N14108-001. NOTE: In this procedure, the display assembly will not be connected to the computer. Display assembly 59 b. Use to tool to detach the module (1) from the display back cover. (The module is attached to the display back cover with double-sided adhesive.) c. Disconnect the cables from the reverse ZIF connector on the camera module (2), and then remove the module. The camera module is available as spare part number N14112-001. 10. If you need to remove the hinges from the display enclosure: a. Remove the three broadhead Phillips M2.0 × 3.0 screws (1) that secure each hinge to the display back cover. b. Remove the two rubber pieces from inside each hinge cover (2). c. Remove the WLAN antenna cables from the left hinge (3). d. Remove the display cable from the right hinge (4). e. Remove the hinges (5). The display hinges are available using spare part number N14103-001. 60 Chapter 6 Removal and replacement procedures for authorized service provider parts 11. If you need to remove the hinge covers from the hinges, slide the covers off the hinges. The display hinge covers are available as spare part number N14105-001 for ceramic white models and N14106-001 for shadow black models. Rubber inserts are available as spare part number N14107-001. 12. If you need to remove the ambient light sensor and cable from the display: a. Peel the cable off the inside of the display rear cover (1). b. Release the sensor board from the top of the cover (2). (The board is attached with double-sided adhesive.) The ambient light sensor is available as spare part number N14111-001. Display assembly 61 13. If you need to remove the display panel cable: a. Remove the cable from the routing along the bottom of the display rear cover (1). b. Peel the cable off the inside of the display rear cover (2). The display cable is available as the following spare part numbers: N14109-001: 144 Hz/165 Hz displays N14110-001: Standard displays 14. If you need to remove the WLAN antennas: a. Peel the wireless antennas off the display rear cover (1). (The antennas are attached with doublesided adhesive.) b. Release the wireless antenna cables from the retention clips (2) along the sides and bottom of the display back cover. The wireless antennas are available using spare part number N14101-001 for models with an FHD display and N14091-001 in models with a QHD display. 62 Chapter 6 Removal and replacement procedures for authorized service provider parts Display rear covers are available as the following spare part numbers: N14097-001: Ceramic white models with an FHD display N14098-001: Ceramic white models with a QHD display N14099-001: Shadow black models with an FHD display N14100-001: Shadow black models with a QHD display To reassemble and replace the display assembly, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 6-14 System board descriptions and part numbers Description Intel Core i9-12900H processor and RTX 3070 Ti graphics, G-Sync Intel Core i9-12900H processor and RTX 3060 graphics Intel Core i7-12700H processor and RTX 3070 Ti graphics Intel Core i7-12700H processor and RTX 3070 Ti graphics, G-Sync Intel Core i7-12700H processor and RTX 3060 graphics Intel Core i7-12700H processor and RTX 3050 graphics Intel Core i7-12700H processor and RTX 3050 Ti graphics Intel Core i5-12500H processor and RTX 3060 graphics Intel Core i5-12500H processor and RTX 3050 graphics Intel Core i5-12500H processor and RTX 3050 Ti graphics Spare part number N13797-601 N13800-601 N13795-601 N13796-601 N13799-601 N13802-601 N13804-601 N13798-601 N13801-601 N13803-601 Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 36). 2. Remove the bottom cover (see Bottom cover on page 36). System board 63 3. Remove the battery (see Battery on page 37). 4. Remove the solid-state drive (see Solid-state drive on page 32). 5. Remove the memory modules (see Memory modules on page 33). 6. Remove the WLAN module (see WLAN module on page 39). 7. Remove the heat sink (see Heat sink assembly on page 46). 8. Remove the fans (see Fans on page 47). Remove the system board: 1. Disconnect the following cables from the system board: Display cable (1) Sensor board cable (ZIF) (2) RJ-45 (network) board cable from the RJ-45 board (ZIF) (3) Wireless antenna cables from the WLAN module (4) Left speaker cable (5) Card reader cable (ZIF) (6) Touchpad cable (ZIF) (7) Keyboard cable (ZIF) (8) Keyboard RGB (ZIF) (9) (select products only) Backlight cable (ZIF) (10) Right speaker cable (11) USB board cable from the USB board (12) 2. Remove the rear ports bracket my removing the three Phillips M2.0 × 5.0 screws (1), and then removing the bracket (2). 64 Chapter 6 Removal and replacement procedures for authorized service provider parts 3. Remove the four Phillips M2.0 × 3.5 screws (3) that secure the system board to the computer. 4. Release the USB board cable and the RJ-45 board cable from the computer (1). The cables are secured with double-sided tape. 5. Lift the left edge of the system board (2), and then pull the board up and to the left to remove it from the computer (3). Reverse this procedure to install the system board and USB door. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 6-15 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard for use in ceramic white models: Top cover with keyboard 65 Table 6-15 Top cover with keyboard descriptions and part numbers (continued) Description Per key keyboard, models with Thunderbolt 4-zone keyboard 4-zone keyboard, models with Thunderbolt Top cover with keyboard for use in shadow black models: 1-zone keyboard 4-zone keyboard 1-zone keyboard with numeric keypad 4-zone keyboard with numeric keypad 1-zone keyboard with numeric keypad, models with Thunderbolt 4-zone keyboard with numeric keypad, models with Thunderbolt 1-zone keyboard, models with Thunderbolt 4-zone keyboard, models with Thunderbolt Per key keyboard, models with Thunderbolt Spare part number N14415-xx1 N19327-xx1 N19328-xx1 N14406-xx1 N14407-xx1 N14408-xx1 N14409-xx1 N14410-xx1 N14411-xx1 N14412-xx1 N14413-xx1 N14414-xx1 Table 6-16 Spare part country codes For use in country or region Spare part number Belgium -A41 Brazil -201 Bulgaria -261 Chile -161 Czech Republic/Slovakia -FL1 Denmark -081 Denmark, Finland, and Norway -DH1 French Canada -DB1 Finland/Sweden -B71 France -051 Germany -041 Greece -151 For use in country or region Spare part number Hungary -211 Iceland -DD1 India -D61 Israel -BB1 Italy -061 Japan -291 The Netherlands -B31 Northern Africa -FP1 Norway -091 Portugal -131 Romania -271 Russia -251 For use in country or region Spare part number Saudi Arabia -171 Slovenia -BA1 South Korea -AD1 Spain -071 Switzerland -BG1 Taiwan -AB1 Thailand -281 Turkey Turkey-F Ukraine United Kingdom United States -141 -541 -BD1 -031 -001 66 Chapter 6 Removal and replacement procedures for authorized service provider parts 7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility (BIOS) You have several ways to access the Setup Utility (BIOS). IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Turn on or restart the computer and quickly press f10. or Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. 2. Under My notebook, select Specifications. Setup Utility (BIOS) 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 67). 2. Select Main, and then make note of the BIOS version. Using Setup Utility (BIOS) 67 3. Select Exit, select one of the options, and then follow the on-screen instructions. In Windows, press ctrl+alt+s. To check for later BIOS versions, see Preparing for a BIOS update on page 68. Preparing for a BIOS update Be sure to follow all prerequisites before downloading and installing a BIOS update. IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. 1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 68 Chapter 7 Using Setup Utility (BIOS) 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing a BIOS update 69 8 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process. Backing up information and creating recovery media These methods of creating recovery media and backups are available on select products only. Using Windows tools for backing up HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB flash drive or using online tools. IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of computer that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 71 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Restoring and recovering your system You have several tools available to recover your system both within and outside of Windows if the desktop cannot load. 70 Chapter 8 Backing up, restoring, and recovering HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 71. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected. Restoring and recovery methods After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary. 1. Run a Microsoft System Restore. 2. Run Reset this PC. NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it. 3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on page 71. For more information about the first two methods, see the Get Help app: Select the Start button, select All apps, select the Get Help app, and then enter the task you want to perform. NOTE: You must be connected to the internet to access the Get Help app. Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 70. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 71 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Creating a system restore 71 Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. or Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP Sure Recover, an administrator or user can restore the system and install: Latest version of the operating system Platform-specific device drivers Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 72 Chapter 8 Backing up, restoring, and recovering 9 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 74. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. You have several options after you receive a failure ID: Select Next to open the Event Automation Service (EAS) page, where you can log the case. or Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. or Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Using HP PC Hardware Diagnostics 73 2. Select Fixes & Diagnostics. 3. Select Run hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. 1. Select the Start button, and then select All apps. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP, follow these steps. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to download to your computer or a USB flash drive. The tool downloads to the selected location. Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store. 1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type Microsoft Store in the search box. 2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 74 Chapter 9 Using HP PC Hardware Diagnostics 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 76. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. or Contact support, and provide the failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. Installing HP PC Hardware Diagnostics Windows 75 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. 76 Chapter 9 Using HP PC Hardware Diagnostics Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number You can download HP Remote PC Hardware Diagnostics UEFI by product name or number. NOTE: For some products, you might have to download the software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations. Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password that you use for uploads. Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 77 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 78 Chapter 9 Using HP PC Hardware Diagnostics 10 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 10-1 Computer specifications Metric U.S. Dimensions Width Depth Height Weight (one SSD) 369 mm 248 mm 23 mm 2416.3 g 14.5 in 9.8 in 0.91 in 5.33 lb Weight (two SSDs) 2422.8 g 5.34 lb Input power Operating voltage and current 19.5 V dc @ 10.3 A 200 W 20 V dc @ 14 A 280 W Temperature Operating Nonoperating 5°C to 35°C 20°C to 60°C 41°F to 95°F 4°F to 140°F Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% Maximum altitude (unpressurized) Operating 15 m to 3,048 m 50 ft to 10,000 ft Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display. Specifications 79 Table 10-2 Display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Display panel interface Metric 40.9 cm 1920 × 1080 (FHD) 2560 × 1440 (QHD) Antiglare 300 nits (100% sRGB) 250 nits (45% NTSC) UWVA WLED eDP U.S. 16.1 in Solid-state drive specifications This section provides specifications for your solid-state drives. Table 10-3 Solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type PCIe PCIe Ready time, maximum (to not busy) 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps Random read Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MBps up to 1550 MBps Random write Up to 100,000 IOPs Up to 100,000 IOPs Total logical sectors 468,883,296 1,000,215,216 Operating temperature 0°C to 70°C (32°F to 158°F) 1 TB* 1.0 mm 50.8 mm 28.9 mm < 10 g PCIe 1.0 ms 0.1 ms up to 2150 MBps Up to 300,000 IOPs up to 1550 MBps Up to 100,000 IOPs 1,500,336,388 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 80 Chapter 10 Specifications 11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used. Requirements for all countries These power cord requirements are applicable to all countries and regions. The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac, as required by the power system of each country or region. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for specific countries and regions To determine power cord requirements for specific countries and regions, use this table. Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Power cord set requirements 81 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 United Kingdom ASTA 1 United States UL 2 1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark. 5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. 6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA marks. 82 Chapter 11 Power cord set requirements 12 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling 83 Index A AC adapter and battery light, identifying 8 AC adapter, spare part number 21 action key, identifying 12 ambient light sensor, identifying 9 antenna illustrated 21 spare part number 21 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 2 B backup, creating 70 backups 70 battery illustrated 19 spare part number 19 bezel illustrated 21 spare part numbers 21 BIOS determining version 67 downloading an update 68 starting the Setup Utility 67 updating 67 Bluetooth label 14 boot order, changing 72 bottom components 14 bottom cover illustrated 19 removal 36 spare part number 36 spare part numbers 19 buttons left touchpad 9, 10 power 12 right touchpad 9, 10 C calculator key, identifying 13 camera identifying 9 camera light, identifying 9 camera module illustrated 21 spare part number 21 caps lock light 11 card reader removal 41 spare part number 41 caring for your computer 27 cautions electrostatic discharge 23, 24 cleaning your computer 27 caring for wood veneer 29 disinfecting 28 HP Easy Clean 27 removing dirt and debris 27 components bottom 14 display 8 keyboard area 9 left side 5 lights 10 rear 6 right side 5 touchpad 9, 10 computer major components 17 computer specifications 79 connectors power 7 control zone 9 D display specifications 79 display assembly subcomponents 20 display back cover illustrated 21 spare part numbers 21 display components 8 display panel illustrated 21 product description 1 spare part numbers 21 display panel cable illustrated 21 spare part number 21 E electrostatic discharge (ESD) 23, 24 preventing damage 23-25 esc key, identifying 12 F fan kit illustrated 19 removal 47 spare part number 47 spare part numbers 19 fn key, identifying 12 G graphics controller, product description 1 grounding methods 23-25 guidelines packaging 23, 29 transporting 23, 29 workstation 23 H hard drive product description 2 specifications 79 HDMI port identifying 7 heat sink illustrated 19 spare part numbers 19 heat sink assembly removal 46 spare part number 46 hinge illustrated 21 spare part numbers 21 hinge cover illustrated 21 spare part number 21 HP OMEN Gaming Hub, using 13 HP PC Hardware Diagnostics UEFI downloading 76 failure ID code 75 starting 75 using 75 84 Index HP PC Hardware Diagnostics Windows accessing 73, 74 downloading 74 failure ID code 73 installing 75 using 73 HP Recovery media recovery 71 HP Sure Recover 72 I illustrated parts catalog 17 integrated numeric keypad, identifying 13 internal microphones, identifying 9 IR sensor board illustrated 19 removal 53 spare part number 19, 53 J jacks audio-out (headphone)/audio-in (microphone) 6 network 6 RJ-45 (network) 6 K keyboard product description 3 keypad, integrated numeric 13 keys action 12 calculator 13 esc 12 fn 12 num lock 13 OMEN 12 Windows 12 Windows application 12 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 9 left side components 5 lighting board illustrated 20 removal 42 spare part number 20, 42 lights AC adapter and battery 8 camera 9 caps lock 11 mute 11 power 11 RJ-45 (network) status 6 touchpad 9, 11 low blue light mode 8 M memory module product description 2 memory modules removal 33 spare part numbers 33 microphone product description 2 model name 1 mute light, identifying 11 N network jack, identifying 6 num lock key, identifying 13 O OMEN key, identifying 12 operating system, product description 4 P packaging guidelines 23, 29 pointing device, product description 3 ports HDMI 7 product description 3 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output 7 power button, identifying 12 power connector identifying 7 power cord requirements for all countries 81 requirements for specific countries and regions 81 set requirements 81 power light, identifying 11 power requirements, product description 4 primary storage product description 2 processor product description 1 processor, product description 1 product description audio 2 display panel 1 graphics controller 1 hard drive 2 keyboard 3 memory module 2 microphone 2 operating system 4 pointing device 3 ports 3 power requirements 4 primary storage 2 product name 1 security 4 sensors 3 serviceability 4 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 14 R rear components 6 recovery 70 discs 71 media 71 USB flash drive 71 recovery media 70 creating using HP Cloud Recovery Download Tool 70 creating using Windows tools 70 regulatory information regulatory label 14 wireless certification labels 14 Index 85 Remote HP PC Hardware Diagnostics UEFI settings customizing 77 using 77 removal and replacement procedures 32, 36 solid-state drive 32 restoring 70 restoring and recovery methods 71 right control zone, identifying 9 right side components 5 RJ-45 (network) board illustrated 19 spare part number 19 RJ-45 (network) jack door illustrated 19 spare part number 19 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 RJ-45 network) board removal 50 RJ-45(network) board spare part number 50 S security, product description 4 sensors product description 3 serial number, computer 14 service labels, locating 14 serviceability, product description 4 slots memory card reader 6 microSD memory card reader 6 solid-state drive illustrated 20 product description 2 removal and replacement 32 spare part numbers 20 specifications 80 spare part country codes 65 speaker illustrated 18 removal 40 spare part number 18, 40 speakers 14 special keys identifying 11 using 11 specifications computer 79 display 79 hard drive 79 solid-state drive 80 static electricity 23, 24 support information 29 system board illustrated 18 removal 48, 63 spare part numbers 18, 48, 63 system restore 71 system restore point, creating 70 T top cover with keyboard spare part numbers 65 touchpad illustrated 18 removal 54 settings 9 spare part numbers 18, 54 touchpad buttons identifying 9, 10 touchpad components 9 touchpad light, identifying 9, 11 touchpad settings, adjusting 9 touchpad zone, identifying 9, 10 transporting guidelines 23, 29 traveling with the computer 14 U USB board illustrated 19 removal 52 spare part number 19 spare part numbers 52 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 5 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output, identifying 7 V vents, identifying 5-7, 14 video, product description 2 W Windows backup 70 recovery media 70 system restore point 70 Windows application key, identifying 12 Windows key, identifying 12 Windows tools, using 70 wireless antennas, identifying 9 wireless certification label 14 wireless, product description 2 WLAN antenna kit illustrated 21 spare part number 21 WLAN antennas, identifying 9 WLAN device 14 WLAN label 14 WLAN module removal 39 spare part numbers 39 workstation guidelines 23 86 Index
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