Kwikset Kevo Warranty Information
Kwikset Kevo products are backed by one of the most comprehensive warranty programs available. Kwikset ensures that with the purchase of Kwikset, you have selected the best quality product, supported by the best customer service.
Your Kwikset Kevo deadbolt product includes a lifetime mechanical and finish warranty, along with a 1-year electronic warranty for the original residential user. This warranty covers defects in material and workmanship as long as the original user occupies the residential premises where the product was originally installed.
This warranty does not cover: scratches, abrasions, deterioration from paints, solvents, or other chemicals, abuse, misuse, or products used in commercial applications.
The Kwikset Kevo fob product includes a 1-year electronic warranty.
Upon return of a defective product to Kwikset Corporation, Kwikset may, at its sole discretion, repair or replace the product with a new or refurbished product of similar value. Kwikset reserves the right to accept or reject an alternative product proposed as a replacement if its value is higher than the originally purchased product.
Any product repaired or replaced under this limited warranty will be covered for the longer of ninety (90) days or the remaining original warranty period.
Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty grants specific legal rights, and you may also have other rights that vary from state to state.
For warranty support in the U.S., please call 1-800-327-LOCK (5625). For customers outside the U.S., claims under this warranty must be made to the place of purchase or the listed importer.
Kwikset Kevo Return Policy
Kwikset is committed to providing the best product experience for your Kwikset Kevo purchase. In the event of a product defect, Kwikset offers two options for replacement: Advanced Exchange or Receive/Ship.
Advanced Exchange
For all qualified replacement requests, Kwikset will immediately send a replacement unit at no cost. You will receive an email with a prepaid label for returning the defective product. A pre-authorization hold will be placed on your credit card for the value of the lock(s) being replaced. Your credit card information will be collected, stored safely, and securely. Upon receipt of your return, Kwikset will release the credit card information, and no charges will be applied. Incomplete or no returns will be subject to credit card charges.
Receive/Ship
Upon qualification of your product return request, Kwikset will email you a prepaid label and shipping instructions to facilitate the return of the defective unit. After the defective unit is received at our returns facility, Kwikset will ship a replacement at no cost to you. Incomplete or no returns may void the warranty process.
