SANSUI Warranty

Warranty Conditions

SANSUI warrants products for 12 months from the date of purchase under the following conditions:

1. The warranty period begins with the date of delivery of the product as originally purchased by the customer from the seller.
2. In the event of defects caused by manufacturing in material and workmanship, or malfunction during the 12-month warranty period under normal use and conditions, and in compliance with local law.
3. In the event of a product defect, contact the nearest authorized service center (a list is available at www.sansui-corp.com) or report a problem via the hotline listed on the website.
4. Defects disclosed during the warranty period will be serviced free of charge by an authorized service center through repair, replacement of parts or components, or exchange.
5. SANSUI is not responsible for any data loss during the repair procedure, as repair and verification procedures for certain components may result in the cancellation of data and programs in the product's memory. Saving data and programs contained in the product is necessary.
6. After the product is repaired or replaced, only the remaining warranty period will be applied.
7. After charged service, especially for out-of-warranty service, a 30-day warranty will be provided from the date of receiving the product after service.

Warranty Exclusions

This warranty is void and does not cover the following:

1. Products outside the warranty period, while complying with local law requirements.
2. Products subjected to abnormal use, insufficient protection, improper storage, exposure to excessive moisture or dampness, extreme temperatures (below -10º C or above 55º C), unauthorized modification, unauthorized repair (including the use of unauthorized spare parts), abuse, tampering, accidents, human damage, rust, Acts of God, spills of food or liquids, etc.
3. Tampering, alteration, abrasion, deletion, removal of the serial number found on the product and its components and accessories; detachment, breaking, or other violation of the integrity of seals placed on the product by an unauthorized person.
4. Products used with or connected to accessories, components, devices, equipment, or programs not supplied by SANSUI or its affiliates, or those not fit for use with the product, or used otherwise than in the intended manner.
5. Failures caused by viruses of any kind, or improper installation of software or software not provided by SANSUI.
6. Failure to notify SANSUI of a product defect during the applicable warranty period; dysfunction of the electricity grid.
7. Use in a commercial application or rental.
8. Components that, by their nature or through normal wear, tear, or decay, require periodic maintenance or replacement (e.g., power cables and structural components subject to mechanical stress), by way of example and not exhaustive.
9. Products damaged during transportation when sending to SANSUI or an Authorized Service Provider or ASC for repair, or after repaired return back to the customer.
10. Products painted or covered with materials that affect their proper functioning.
11. Ordinary adjustments that can be performed by the customer as outlined in the user manual; failure to use the product in accordance with the instructions provided by SANSUI.

Warranty Transferability

This warranty is not transferable and applies only to the original purchaser. It does not extend to subsequent owners of the product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to the period of the express warranty provided herein, beginning with the date of original purchase from the seller. No warranties, whether express or implied, shall apply to this product thereafter. SANSUI makes no warranty as to the fitness of the product for any particular purpose and use.

This warranty was given by SANSUI. If any item or right conflicts with local law, the local law will prevail.