DMP-SM400 Installation Quick Guide

Required Parts

Wi-Fi Installation

• DMP-SM400
• Power Supply (with power cord)
• Antenna @ 2
• Mounting Bracket (attached)
• HDMI Cable (ordered through Daktronics or provided by customer)
• Serial Cable (ordered through Daktronics or provided by customer)

? Note: A USB keyboard and mouse are required for Wi-Fi configuration

Hard-wired Installation

• DMP-SM400
• Power Supply (with power cord)
• Mounting Bracket
• HDMI Cable (ordered through Daktronics or provided by customer)
• Ethernet Cable (ordered through Daktronics or provided by customer)
• Serial Cable (ordered through Daktronics or provided by customer)

Figure 1: DMP-SM400 Unboxed Components

Standard Installation

DMP-SM400 Mounting

The DMP-SM400 can be attached to the VESA bracket or the rack shelf. The VESA bracket can be mounted to different surfaces via direct screw holes, while the rack shelf attaches to a standard rack.

VESA Bracket Mounting

1. Secure the VESA bracket and player to the desired surface using the four screw holes on the plate making sure the HDMI cables are pointing down toward the floor.

? Note: Wall anchors and screws are not included.

2. Follow Steps 2-9 from the DMP-SM400 Setup (p.3) section to complete setup.

Rack Mounting

1. Remove the player and power supply from the VESA bracket by removing the six screws.
2. Locate the player rack shelf, which can be ordered through Daktronics.
3. Attach the player to the rack shelf using the four direct screw mounts and screws. Refer to Figure 2 and Figure 3.
4. Remove the two screws securing the power block bracket. Refer to Figure 1.
5. Attach the power supply with two screws to the rack using the VESA power supply mount. Refer to Figure 2 and Figure 3.

Figure 2: Top View of Rack Mounting

? Note: Check that the orientation of the power block has the power cord coming out the back of the rack.

? Note: It is recommended to use the power supply bracket on the right, though either can be used.

6. Secure the rack shelf to the rack using customer-provided hardware.
7. Connect the power cable to the power supply and plug the power supply into a power outlet. The DMP-SM400 will power on.

Figure 3: Bottom View of Rack Mounting

DMP-SM400 Setup

Follow these installation steps in the specified order to avoid invalidating the system configuration files. Invalid configuration can result in extended downtime.

1. Unbox components and ensure all are present. Refer to Figure 1.
2. Screw each antenna into the DMP-SM400 for a Wi-Fi installation.
3. Plug the EDID adaptors into the A3, A2, B2, and B3 HDMI ports on the DMP-SM400. Refer to Figure 4 for an example.
4. Plug one end of the HDMI cables into an available HDMI port on each of the individual displays.

? Note: Identify which HDMI ports are used on the display as it might be necessary to switch the display to the proper input for the unit to function.

5. Plug the other end of the HDMI cables into the EDID adaptors based on display position:
   • HDMI 1 - Leftmost display connects to the EDID adaptor in A3
   • HDMI 2 - Left center display connects to the EDID adaptor in A2
   • HDMI 3 - Right center display connects to the EDID adaptor in B2
   • HDMI 4 - Rightmost display connects to the EDID adaptor in B3
6. Secure the HDMI cables to the VESA plate using cable/zip ties, if using the VESA bracket.
7. Plug the serial cable-to-DB9 [Comm Port] connector on the player and RS232 connector on the display if using Display Control. Refer to Figure 4.
8. Connect Display 1 RS232 Out to Display 2 RS232 In using 3.5 mm cable and adapter, if needed. Refer to System Riser Drawings and General Diagrams for details of displays connected in series.
9. Plug the power supply cable into the power port on the DMP-SM400. Refer to Figure 4.

Figure 4: DMP-SM400 with All Connections

Connect DMP-SM400 to Wi-Fi

The following steps are NOT required if the player is connected with an Ethernet cable.

1. Complete the steps in the DMP-SM400 Setup (p.3) section.
2. Boot up - observe the boot screen.
3. Observe the black screen.
4. Press the Esc key on the keyboard.
5. Click the Network icon. Refer to Figure 5.
6. Right-click Wi-Fi and select Go to Settings.

Figure 5: Network Icon

7. Turn Wi-Fi On. Refer to Figure 6.

Figure 6: Turn Wi-Fi On

8. Select the desired network. Refer to Figure 7.
9. Enter Wi-Fi credentials and select Connect Automatically.

? Note: Connect the player to a secure Wi-Fi network; avoid using public Wi-Fi networks.

10. Click Connect and Decline permission to share files on the network, if prompted.
11. Perform a system restart by selecting Restart from the Start menu. This will reset the system and conclude a regular setup.

Figure 7: Select a Network

Troubleshooting

The DMP-SM400 was configured in the factory to either a 4x1 or 2x1 configuration based on which WaWa-specific package was purchased. See the labels on the packaging for clarification.

STOP. If everything has been done correctly and without issue, the DMP should be fully functional. If the DMP is not functional, refer to the configuration and troubleshooting steps. These sections may NOT BE REQUIRED for every installation, but can be used if needed. These sections are NOT used in unison and will most likely be used as a single section depending on the troubleshooting issue.

Display Profile Configuration

1. Open web browser and navigate to the DMP-8000 UX: http://localhost.
2. No login is required when accessing the web page from the player.
3. Navigate to Config Profiles. Refer to Figure 8.
4. Select the desired configuration for all outputs from the available options.

Bezel Compensation Configuration

1. Navigate to the Config tab in DMP-8000.
2. Select the desired sign(s) under Outputs.
3. Select Bezel Compensation under Display Mode. Refer to Figure 9.

Figure 8: Config Profiles

4. Ensure that Width and Height match the resolution of the current display(s).
5. Check that the information for Display Resolution, Rotation, Pixel Pitch, and Display Count under Bezel Compensation is accurate. If the display has a gap, i.e. a physical space between the two displays, enter the size in px in the Gap Size section. Refer to Figure 9.

? Note: Use the Total Resolution Chart at https://daktronics.widen.net/s/qgbfxdlrk5 to help answer questions regarding the resolution and size of the display(s). If Bezel compensation is required for spanning displays, the bezel compensation pixel value needs to be added to this resolution when configuring a display in VCS. Add the bezel compensation value to the Number of Pixels Wide or High.

? Note: The Download Mask button downloads a file that can be used for content creation that shows where the created gap appears in the content. This compensates for the gap when making new content for the display.

EDID Bios Setup

1. Restart the player and press the Delete key on the keyboard to open the bios.
2. Navigate to the Advanced tab.
3. Open DSP Configuration. Refer to Figure 10.

Figure 9: Bezel Compensation

Figure 10: DSP Configuration

7. Record the Total Width and Total Height values from the bottom of the section for use in Venus Display Configuration.
8. Click Save.

Configuration of EDIDs Using EDID Utility

1. Open File Explorer and navigate to C:/Tools/Daktronics/Axiomtek_edid_utility_download.
2. Right-click EDID utility for DSP511.zip and click Extract to EDID utility for DSP511. Refer to Figure 13.

Figure 11: EDID Auto Emulate

Figure 12: Save Config and Exit

Figure 13: Download File Location

3. Open the new folder EDID utility for DSP511.
4. Run RDM-utility.exe.
5. Select Auto under the Mode setting. Refer to Figure 14.

Figure 14: RDM-Utility Mode Selection

6. Check the current state of EDID emulation. Refer to Figure 15.
   • Green indicates the EDID is currently configured.
   • Blue indicates the EDID is NOT configured.

? Note: If EDID is currently configured, click the Clean button to clear the current EDIDs and allow for new EDIDs.

Figure 15: EDID Emulation Indicators

7. Locate the EDID Manual Channel and enter the HDMI output for configuration. Refer to Figure 16.
   • HDMI 1 = 1
   • HDMI 2 = 2
   • HDMI 3 = 3
   • HDMI 4 = 4

? Note: Each HDMI port must be configured one at a time.

Figure 16: EDID Port Configuration

8. Click the Select button after entering the HDMI number.
9. Navigate to the Daktronics Standard EDID once File Explorer opens. The file is located at C:/Tools/Daktronics/Axiomtek_edid_utility/Download/EDID.
10. Open the bin file named: DAK_1920x1080_60_00Hz_DAKEDID.bin

? Note: The screen may go blank momentarily while the EDID is loading.

11. The EDID indicator in the EDID utility will change from blue to green once the EDID has been enabled on the HDMI port being configured. Refer to Figure 17.

Figure 17: Example of Correct EDID Configuration

12. Repeat Steps 7-11 for each HDMI port.
13. Restart the system once all indicators are green.

Intel Graphics Settings

Only perform these steps if using more than a single display.

1. Close the DMP-8000 application using DMP8000 Shutdown in the Start Menu.
2. Open Intel Graphics Command Center from the Start Menu and accept any license agreements.
3. Navigate to the Display tab.
4. Click the ellipsis in Display 1.
5. Click Combine Displays and go to Display 2 (shown as Monitor 2). Select Horizontal.

? Note: The combined display will become Display 3. Refer to Figure 18 and Figure 19.

Figure 18: Combine Display 1 and 2

6. Click Apply to verify changes.
7. Click the ellipsis in Display 3.
8. Click Combine Displays and go to Display 1 (shown as Monitor 1). Select Horizontal.

? Note: The combined display will become Display 2. Refer to Figure 19 and Figure 20.

Figure 19: Combine Display 3 and 1

9. Click Apply to verify changes.
10. Click the ellipsis in Display 2.
11. Click Combine Displays and go to Display 1 (shown as Monitor 3). Select Horizontal.

? Note: The display will now show as one display. Refer to Figure 20 and Figure 21.

Figure 20: Combine Display 2 and 1

12. Click Apply to verify changes.

Figure 21: Combined Display

13. Open the Settings App from the Start Menu and accept any license agreements.
14. Select System. Refer to Figure 22.

Figure 22: Windows Settings App

15. Navigate to Display. Refer to Figure 23.

Figure 23: Display Settings

16. Open Advanced Display Settings.
17. Select 60Hz from the Refresh Rate drop-down menu and click Keep. Refer to Figure 24.

Figure 24: Refresh Rate

18. Close the application to automatically save the settings.
19. Reopen DMP-8000 through the Start Menu to finish.
20. Log in to the web page and verify output resolution settings are correct.

DMP Device Replacement

1. Open web browser and navigate to the DMP-8000 UX: http://localhost.
2. Select Config.
3. Select Identification. Refer to Figure 25.
4. Locate Device ID and save the ID for later use. Refer to Figure 26.

Figure 25: DMP Config and Identification

Figure 26: Device ID

5. Log in to VCS and access the Displays app.
6. Select the display. Refer to Figure 27.

Figure 27: Displays

7. Click Replace Device ?.
8. Select Old Device. Refer to Figure 28.

Figure 28: Select Old Device

9. Select New Device.
10. Enter the saved ID from Step 4 into the search bar, and select the populated device. Refer to Figure 29.

Figure 29: Select New Device

11. Select or upload a working configuration backup. Refer to Figure 30.

Figure 30: Select Configuration Backup

12. Select Overwrite network configuration to overwrite current network settings or leave unselected to keep current network settings. Refer to Figure 31.

Figure 31: Overwrite Network Configuration

13. Click Next.
14. Review the summary. Refer to Figure 32.

Figure 32: Review the Summary

15. Click Confirm and wait for the Configuration Restore Progress to complete. Refer to Figure 33.

? Note: This process takes a few minutes.

Figure 33: Configuration Restore Progress

16. Click Finish to complete the device replacement.

Log in to Venus® Control Suite

Before first-time login, ensure that the Venus computer uses either the Google Chrome® browser or Edge® browser. Also, review the properties of the Venus computer and note the computer name.

Log In - Local Server

1. Navigate to https://ComputerName:44300 (entering the actual computer name for ComputerName).
2. Enter the User Name and Password into the Email and Password text boxes.
3. Change the password in the Update Password text boxes.
4. Update the account information in the User Information and Additional Information sections.

Log In – Hosted Server

1. Navigate to https://venus.daktronics.com.
2. Follow Steps 2-4 in Log In - Local Server (p.15).

Connecting a Display

The Displays app houses all display and device setup and management. It is accessed via Venus® Control Suite. Use the following instructions to connect or edit a display:

1. Navigate to the Displays app using the My Apps menu. Refer to Figure 34.
2. If the current display exists, edit the display and move to Step 4. If the current display does not exist, click Add New from the Displays app dashboard.
3. Use the various Display Configuration tabs to configure the display. Refer to Figure 35.
4. Enter the previously recorded Total Width in Width and Total Height in Height to configure the size correctly. Refer to Figure 35.
5. Select the Devices. Refer to Figure 36.
6. Click ➕.
7. Enter the six digit registration code. Refer to Figure 37.
8. Click Save.
9. Confirm the changes.

Figure 34: Displays App

Figure 35: Display Configuration

Figure 36: Add a Device

Figure 37: Enter Registration Code

Daktronics Network Configuration

For a digital display system to communicate with Daktronics cloud-based service and support offerings, configure the firewalls to allow traffic from the below-listed IP addresses and ports.

VCS

IP Addresses and Ports Necessary to Communicate with the Venus® Control Suite

Daktronics Time Servers

BeyondTrust Remote Support

DNS and Ports Necessary to Permit Communication with BOMGAR™ Remote Support Software

Venus Assistance

• First visit the MySupport customer portal to set up an account on the Daktronics website: www.daktronics.com/mysupport/help
• Call customer service if there are issues with the MySupport portal:
  • United States and Canada: 1-800-DAK-TRON (325-8766)
  • Outside the United States and Canada: +1-605-275-1040

Supplementary Documentation

Display Control App Quick Guide - Display Control App Quick Guide (DD4948224)

Daktronics LCD Networks Resources Page - Use QR code or click below