AT&T Office@Hand 25.2 Release Top Features
This document outlines the key new features introduced in AT&T Office@Hand version 25.2, released in Q2 2025 by RingCentral.
Desktop/Web App Features
Voicemail Screening
What's new?
Gain real-time control over incoming calls with Voicemail Screening. Listen live as messages are being left.
What problem does it solve?
Instantly decide whether to pick up, prioritize, or ignore. This helps you respond faster to urgent matters, avoid spam, and stay focused without missing critical calls.
Attach and Send Various Multimedia via MMS
What's new?
Enhance communication with expanded MMS support. Send and receive a wide range of multimedia and file types, including video, audio, documents, and more.
What problem does it solve?
With the ability to attach various multimedia files to MMS, it allows for richer and more efficient interactions without switching apps or platforms.
Visuals depict a mobile messaging interface where users can send and receive text messages, including attachments like PDF documents and images, via MMS.
Enhanced Fax Delivery Failure
What's new?
Get clarity when things go wrong. AT&T Office@Hand's improved fax failure messages in mobile and desktop apps now provide detailed explanations to help understand the issue.
What problem does it solve?
Quickly understand issues, like prohibited numbers or transmission errors, and take faster corrective action to push the fax through.
Visuals display a fax application interface showing "Fax not delivered" messages with specific error details, such as "No fax machine detected" or "Prohibited number," along with options to "Ignore" or "Retry."
Admin & Core Features
New Default Licenses & Inventory Interface
What's new?
Experience streamlined license management with the new default Licenses & Inventory interface. Now fully rolled out for all users.
What problem does it solve?
This unified UI replaces older pages and simplifies the management of add-ons like Meetings, Webinars, RingSense, and more, making administration faster and more intuitive.
Screenshots compare the previous UI for managing licenses with the new, unified interface. The new interface provides a clear list of licenses and hardware, with options for filtering and managing them.
Logout Permission in Roles
What's new?
Support workforce availability policies with logout permissions. Admins can now control visibility of the 'Sign Out' button based on user roles.
What problem does it solve?
This feature helps enforce stay-connected requirements for on-duty staff and ensures critical calls are never missed.
Call Handling Features
Call Queue - All Agents Busy
What's new?
Ensure no customer is left waiting unnecessarily. When agents are busy or unavailable, calls can now be proactively redirected to voicemail, alternate numbers, overflow, or emergency queues.
What problem does it solve?
This feature adds smart routing options to redirect calls when agents are unavailable, ensuring faster responses and fewer missed opportunities.
Security Features
MFA Bypass on Trusted Devices with Admin Control
What's new?
Streamlines the login experience. Admins can allow users to bypass multi-factor authentication (MFA) on trusted devices for a defined period set by account admins.
What problem does it solve?
By reducing repeated MFA prompts on recognized devices, it minimizes user friction, boosts productivity, and encourages broader adoption of secure authentication practices without compromising organizational security policies.
Visuals show the Two-Factor Authentication settings within the RingCentral platform. Admins can configure options like requiring MFA for all users or selected roles, and allowing users to skip MFA on trusted devices for a set duration.
