Manuals+

Pexmor Electric Bicycle User Manual

Thank you for your purchase. Please contact Pexmor Customer Service if you have difficulty with assembly or need replacement parts. Email: support@pexmor.com Website: www.pexmor.com. Please attach your User name or Order ID so that we can assist you better.

Contents

  • Safety Information
  • Specifications and Parts List
  • Product Diagram
  • Assembly
  • Operation
  • Maintenance
  • LCD Instrument Use Instructions
  • Bicycle Parts Warranty List
  • FAQ and Suggest Solution

Safety Information

Warning!

  • Install and adjust this bicycle ONLY in accordance with these instructions. Read them completely prior to installation and use. Contact customer service if any point is unclear.
  • ALWAYS obey all applicable local and national laws and regulations while riding. Do not ride this bicycle in any area prohibited to electric bicycles. Always wear your helmet and other required protective gear. Always maintain your reflectors and other required safety equipment.
  • Check whether the brakes function well using the brake levers before riding. Even after power is cut to the motorized wheel, the inertia of the bike will often require active braking power.
  • ALWAYS ensure all fasteners and components are intact and securely tightened before and after every use.
  • DO NOT ride this bicycle if any part is damaged or malfunctions. Repair or replace worn and broken parts before further use.
  • Pay attention to the remaining power before setting out and during use. Recharge your battery as needed to ensure it never runs out of power at a moment where you are taken by surprise.
  • DO NOT allow children or persons unfamiliar with these instructions to operate this bicycle without strict supervision.
  • DO NOT wear loose footwear or clothing that may become caught in the wheels or any other moving parts.
  • It is recommended that you not ride your bike fast when getting started. This can be ensured by setting the bike's maximum speed limit low until you are fully familiar with your new electric bike and its controls.
  • ALWAYS be alert for people, animals, or any obstacles that may appear in front of you while riding your bicycle. Be aware that pedestrians and drivers may not expect the speed or responsiveness of your bike. Adjust your behavior accordingly. It is advisable to install warning devices to draw their attention, but always be ready to turn safely out of their way if needed. Do not focus on the LCD display for extended periods of time while riding.
  • NEVER ride at a speed where your stopping distance exceeds your visibility. We do not recommend that you ride your bicycle at night or in an environment with poor visibility. If you have an emergency that makes it necessary to do so, keep your light on and limit your speed appropriately.
  • DO NOT get the battery, its charger, or its power cord wet or operate them with wet hands.
  • NEVER use the pedal assist system (PAS) or timed shutoff in any situation, road condition, or terrain where doing so might impair your control of your bicycle.
  • NEVER adjust 03, 06, or 07 on the LCD display panel. Adjustment of these parameters should only be made when using the display with other compatible motorized wheels of differing voltage, diameter, or magnet arrangements. In any other case, any adjustment of these parameters should be undone immediately and the original settings restored before any further use of this bicycle.
  • Disconnect the battery from this bicycle before any cleaning, servicing, and storage.

Specifications

SpecificationValue
Wheel27.5inch / 70cm
Motor250W
Battery36V 13AH
Max speed15.6mph / 25km/h
Max torque40N.M
Charging time6.5H
Pure Electric Mileage70km
Assistant-Mileage80-90km
Weight25kg
Max load150kg
Uphill15degree
WaterproofIP65

Parts List

ItemNameQty.
AMain Frame with Motorized Rear Wheel, Brake Disc, Chain, & Derailleur1
BHandlebars with LCD Display Panel1
CFront Wheel with Brake Disc & Caliper1
DPedals2
ESeat1
FFront Light1
GBattery1
HCharger1
IPower Cord1
J4mm Hex Wrench1
K5mm Hex Wrench1
L8×10mm Wrench1
M13×15mm Wrench1
NPhillips Screwdriver1

Product Diagram

The electric bicycle consists of the following main components:

  • Frame: Includes Top Tube, Down Tube, Seat Tube, Head Tube.
  • Front Assembly: Handlebars, Stem, Front Fork, Front Wheel with Brake Disc and Caliper, Front Light.
  • Rear Assembly: Motorized Rear Wheel with Brake Disc, Chain, Front Sprocket, Rear Sprocket, Rear Derailleur.
  • Drivetrain: Crank Arm, Pedals.
  • Seating: Seat Post, Seat, Seat Tube.
  • Accessories: Fender, Reflectors (Front, Rear, Wheel), Battery, Charger, Power Cord.

Handlebar Controls:

  • LCD Display Panel
  • Brake Lever (Left and Right)
  • Front Gear Shifter (Left Handlebar)
  • Rear Gear Shifter (Right Handlebar)
  • Front Light Button
  • Horn Button
  • Throttle

Assembly

Follow these steps carefully to assemble your electric bicycle.

  1. Installing the Handlebars

    1. Unscrew the top bolt and remove the cap from the stem of the handlebars (B).
    2. Loosen the two side bolts on the left and right of the stem.
    3. Slide the stem into the head tube of the main frame (A), ensuring the brake and derailleur cables are positioned in front of the bicycle.
    4. Replace the cap, tightening the top bolt with the 5mm hex wrench (K).
    5. Ensure the front fork is facing forward, with the brake caliper positioned to the rear of the fork.
    6. Retighten the two side bolts with the 4mm hex wrench (J) until the handlebars are securely locked in place.

  2. Installing the Front Wheel

    1. Loosen each nut on the axle of the front wheel (C) and adjust each washer to create adequate space.
    2. Rotate the handlebars so that the front wheel's brake disc aligns with the brake caliper on the rear side of the front fork.
    3. Turn the front fork 180° clockwise before attaching the front wheel to the front fork. Slide the brake disc into the slot of the brake caliper and place the axle onto the slots of the fork's tips.
    4. Rotate the captive washers and seat their tabs into the holes above the front wheel axle.
    5. Tighten the nuts using the 15mm opening of the wrench (M).

  3. Aligning the Handlebars

    1. Secure the bicycle using a bike stand if available.
    2. Loosen the two side bolts on the stem of the handlebars using the 4mm hex wrench.
    3. While holding the front wheel firmly, rotate the handlebars to your desired position.
    4. Retighten the bolts with your wrench.
    5. Test that the handlebars are secure enough by attempting to move them.

  4. Installing Front Disc Brake

    1. Pull the brake wire of the front brake tightly.
    2. Use the L-shape 5mm inner hexagonal tool to fix the 3 screws on the brake.
    3. Ensure that the disc is centered within the brake caliper.
    4. Test that the brake levers and brakes function smoothly and firmly before continuing.

  5. Installing the Front Light

    1. Remove the nut and bolt from the top of the front fork.
    2. Fit the connecting plate of the front light (F) onto the top of the fork, aligning their holes.
    3. Replace the bolt and nut, tightening them with the 5mm hex wrench and the 10mm opening of the wrench (L) respectively.

  6. Installing the Pedals

    Note: The two pedals (D) are different and must not be mixed up. The right pedal is marked with an (R) and the left with an (L).

    1. Attach the pedals to the crank arms on the appropriate side, screwing them into place.
    2. Tighten their locking nuts with your 15mm wrench.

  7. Installing the Seat

    1. Loosen the clamp underneath the seat (E) by rotating its lever.
    2. Insert the seat post into the seat tube until your preferred height is reached.
    3. Retighten the clamp using its lever.
    4. Check that the seat is secure. If needed, loosen the clamp, tighten its adjustment nut on the other side, and retighten the clamp.
    5. Attach the rear fender to the seat tube and fix the front fender with screws to the hole on the front side of the fork.

  8. Inflating the Tires

    1. Remove the valve cap on a wheel.
    2. Connect the valve to an appropriate pump.
    3. Inflate the tire until it feels firm. For best results, stop inflation when the pressure reaches 50 psi (3.4 bars).
    4. Disconnect your pump from the wheel, replacing the valve cap immediately.
    5. Inflate the other tire following the same steps.

  9. Installing the Battery

    1. Insert the provided key beside the battery (G) into the keyhole on the battery mount.
    2. Turn the key counterclockwise to unlock the battery.
    3. Fit the battery onto its mount on the down tube, pressing until it clicks into place.
    4. Turn the key completely clockwise to lock the battery in place.
    5. To activate or deactivate the LCD display panel and the motor, flip the battery's power switch to [ON] (I) or [OFF] (O).

Assembly Video: Refer to the provided assembly video for visual guidance.

Operation

This section details how to operate your electric bicycle using the throttle, pedal assist, and manual control.

Riding with Throttle Control

  1. Hold the power button until the display panel turns on.
  2. Twist the throttle to activate the motorized wheel.
  3. To speed up, twist the throttle further. The bicycle will not exceed the maximum speed limit you have set on flat pavement but may do so on slopes. To slow down, ease the throttle back and/or press your brake levers. Pressing either brake lever completely will cut off all power from your battery to the motorized wheel, temporarily leaving it in neutral. Release the brake to restore power at its previous level. To toggle to pedal assist control during a ride, fully release the throttle while pedaling your bike.
  4. To stop your bicycle, release the throttle completely and apply your brakes as needed.
  5. To turn off the motorized wheel, release the throttle and brake levers while the bike is completely stopped. Hold the power button until the display panel turns off.

Riding with Pedal Assist Control

  1. Make sure the throttle is fully released.
  2. Turn the pedals on your bicycle once. The pedal assist system (PAS) will activate and turn the wheels using the motor's power immediately, allowing the bike to reach the maximum speed at the current level.
  3. Turn off the pedal assist system by turning the throttle or pressing either brake lever. The bike will default to throttle control or neutral.

Riding with Manual Control

To ride your bike normally without assistance, it is recommended to simply leave the LCD display panel or battery turned off. If you wish to ride with them activated:

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  3. Press the [plus] button 9 times to toggle to setting "09".
  4. Press the [plus] button to toggle the value from "0" to "1" on the bottom right of the display.
  5. Make sure the throttle is fully released.
  6. Turn the pedals on your bicycle, keeping the speed less than 3.5 mph (6 km/h). Exceeding this speed will toggle the bike to pedal assist control.
  7. To deactivate this mode, repeat Steps 1-3 and press the [minus] button to toggle from "1" to "0".

Adjusting Pedal Assist Intensity

  1. Make sure the throttle lever is fully released.
  2. Hold the power button until the display panel turns on.
  3. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  4. Press the [plus] button 5 times to toggle to setting "05".
  5. Press the [plus] or [minus] buttons to toggle between Levels 1-3 and Levels 1-5 for pedal assist intensity from the motor.
  6. Wait until the panel returns to its initial display.
  7. Press the [plus] or [minus] buttons to shift up or down the pedal assist levels by "1" on the top right of the display. The higher the level, the higher the assist intensity and running speed.

Adjusting Pedal Assist Initiation

  1. Make sure the throttle is fully released.
  2. Hold the power button until the display panel turns on.
  3. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  4. Press the [plus] button 12 times to toggle to setting "12".
  5. Press the [plus] or [minus] buttons to adjust the value by "1" up or down within Levels 0-5 on the bottom right of the display for pedal assist initiation. The higher the level, the sooner the bike will receive full pedal assist and reach the maximum speed at the current level when riding with pedal assist control.

Setting of Driving Mode

This bike supports both throttle and pedal assist by default. To change the driving mode:

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  3. Press the [plus] button 10 times to toggle to setting "10".
  4. Press the [plus] and [minus] buttons to toggle between "000" and "002". "000" means pedal assistance mode only; "001" means throttle driving mode only; "002" means both throttle and pedal assistance coexist. The default value is "002".

Adjusting Gear Shift Assist

To receive further assistance from the sprockets while pedaling:

  1. Turn the gear shifters' knobs on the handlebars to toggle among the gears on the bike during a ride. Turning further will ease your pedaling while helping to speed up the bike.
  2. For the 3 gears of the front sprocket, use the gear shifter on the left handlebar.
  3. For the 7 gears of the rear sprocket, use the gear shifter on the right handlebar.

Setting the Maximum Speed Limit

When the actual speed surpasses the maximum speed limit, the bicycle will cut off its power automatically and become in neutral. The system applies 15.6mph (25km/h) by default. To see or adjust the value:

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  3. Press the [plus] button 8 times to toggle to setting "08". "15.6" will be shown on the bottom right of the display, referring to 15.6mph as the current maximum speed limit.
  4. Press the [plus] or [minus] buttons to adjust the value by 1 mph ("1") up or down within 0-100. Values 0-15.6 refer to 15.6mph (25 km/h). Values 16-100 also refer to 15.6mph (25 km/h) as the limit.

Adjusting the Display Panel

Adjusting the LCD Display Brightness

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until "01" is displayed.
  3. Press the [plus] or [minus] buttons to adjust the display brightness, toggling from low ("1") to medium ("2") to high ("3").

Adjusting Unit Displays

All measurements on the display are given in imperial by default. To change this:

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  3. Press the [plus] button once to toggle to setting "02".
  4. Press the [plus] or [minus] buttons to toggle between metric ("km") and U.S. customary units ("mile").

Timed Shutoff

The default setting for the display panel and the bicycle is to remain in standby indefinitely once parked. To activate an automatic timed shutoff:

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until "01" is displayed.
  3. Press the [plus] button 4 times to toggle to setting "04".
  4. Press the [plus] or [minus] buttons to toggle among 1-60 minutes as the length of the system's standby mode. Once activated, parking the bicycle will start a countdown after which the system will automatically shut off completely.
  5. Restart the panel and the bicycle as normal, holding the power button until the panel activates.

Resetting the Odometer

  1. Hold the power button until the display panel turns on.
  2. Hold the [plus] and [minus] buttons simultaneously until setup mode is displayed.
  3. Press the [plus] button 16 times to toggle to setting "16".
  4. Hold the [plus] button until the number beside "ODO" resets to "0".

Operation Video: Refer to the provided operation video for visual guidance.

Maintenance

Charging the Battery

You can see the remaining power on the battery's LED power display and the top left of the LCD display panel. When recharging is necessary:

  1. Unlock the battery by inserting the key and turning counterclockwise.
  2. Remove the battery from the bicycle.
  3. Connect the charger (H) to a stable compatible power source.
  4. Connect the battery to the charger using the provided power cord (I). The battery's power indicator light should turn red and charging should begin.
  5. When the light turns green, the battery has been fully charged. Disconnect the charger first from your power source and then remove the battery from the charger.

Miscellaneous

  • Disconnect the power after each use and prior to any cleaning or other maintenance.
  • Check the parts of the bicycle for any looseness, wear, or damage after use. Tighten, repair, or replace any problematic parts before further use.
  • The exterior of the bicycle can be cleaned with a soft damp cloth. Do not use abrasive or caustic chemicals.
  • Lubricate the chain and any moving part using a standard bike lubricant as needed.
  • If the bicycle will not be used for an extended period of time, store in a cool dry place inaccessible to children.

Battery Maintenance Warm Tips

  • After receiving the bike, charge it first. Start riding only after fully charging.
  • Correct Charging Method: 1. Connect the plugs at both ends of the charger to the battery first, and then to the power supply. 2. If the green light is displayed after the charger is connected for the first time, it may be that the power supply is not connected properly. Try reconnecting; the red light shows that it is charging normally.
  • Charge the battery in time on the day after the battery is exhausted during a ride.
  • Make sure to fully charge the battery every 3 months, even in the case of infrequent use.

LCD Instrument Use Instructions

Please read this operation manual in detail before using the LCD Instrument. This manual will guide you to use the instrument correctly to achieve a variety of vehicle control and vehicle status display functions.

1. Display Functions

  • Speed display
  • Assist gear display
  • Power indicator
  • Failure indication
  • Odograph (TRIP, ODO)
  • Single trip time display (TIME)

2. Control and Setting Functions

  • Power switch control
  • 6Km/h point motion control
  • Wheel diameter setting
  • Maximum speed setting
  • Idle automatic sleep time setting
  • Backlight brightness setting
  • Voltage rating setting

3. Display Content Introduction

  • 3.1 Headlight: Indicates if the headlight is on.
  • 3.2 Battery power display: Shows remaining battery charge.
  • 3.3 Multifunction display area: Shows TRIP (single trip distance), ODO (total distance), TIME (single trip time).
  • 3.4 Current voltage display area: Shows the current battery voltage.
  • 3.5 Vehicle assist gear adjustment: 0-5 adjustable (usually 3-gear or 5-gear modes available).
  • 3.6 Vehicle model: Indicates Cruise mode status.
  • 3.7 Speed display area: Shows Current speed, Maximum speed (MAX), Average velocity (AVG). Units can be mph or km/h. The instrument calculates true speed based on wheel diameter and signal data.
  • 3.8 Vehicle status display area: Displays Error codes (Err).

Vehicle status code meaning:

Status Code (Decimal)State MeaningNote
0The normal stateKeep
1The brakeAssist sensor fault
2Riding logoNot implemented here
36 km/H cruiseReal-time cruise
4Not implemented here
5Battery under voltage
6Motor fault
7Turn faultController failure
8Controller failureCommunication receiving failure
9Communication receiving failureCommunication transmission failure
10Communication transmission failure
11

3.9. Set up Parameters

  • P01: Backlight brightness, level 1 darkest, level 3 brightest.
  • P02: Unit mileage (0: KM, 1: MILE).
  • P03: Voltage grade: 24V, 36V, 48V, default 36V.
  • P04: Sleep time: 0, no sleep; Other numbers are sleep time, range: 1-60; Unit: minutes.
  • P05: Assist gear: there are 3, 5, and 9 gears adjustable.
  • P06: Wheel diameter, Unit: inch, precision: 0.1.
  • P07: Speed measurement magnetic steel number, range: 1-255.
  • P08: The speed limit, range: 0-100 km/h. 100 is the maximum speed limit. Note: The value here is based on kilometers. When the unit is set to convert from kilometers to miles, the speed value of the display interface will be automatically converted to the correct value of miles; however, the speed limit data set at this menu under the mile interface are not converted, which is inconsistent with the actual speed limit value of the mile shown.
  • P09: Zero start, non-zero start (0: Zero start, 1: Non-zero start).
  • P10: Drive mode setting (0: Power-assisted drive; 1: Electric drive; 2: Both coexist). Note: The electric drive is invalid under zero start condition.
  • P11: Assist sensitivity setting, range: 1-24.
  • P12: Assist start intensity setting, range: 0-5.
  • P13: Type setting of booster magnetic steel disc (5, 8, 12 magnetic steel types).
  • P14: The controller's current limiting value, set by default 12A, range: 1-20A.
  • P15: Controller underpressure value.
  • P16: Cruise on and off settings (0: start the cruise, 1: close the cruise).
  • P17: ODO zero setting: long press up key for 5 seconds. Also used for Power-on password setting (0: unlock password, 1: open password, default is 0).

Instrument Key Instructions

Key operations include short press, long press, and combination key presses. Short presses and long presses are used for fast and frequent operations.

  • When riding, press the up or down button to modify the power/speed gear.
  • When cycling, press the power button to switch the multi-function display data. Long press the power button to switch modes/states.
  • Combination key long presses are used to set parameters due to their complexity, reducing misoperation. Short presses do not activate combination key functions.
  • In the setting interface, press the up or down key to add or subtract the setting value. After a parameter is modified, it will flash.
  • To save the current value, long press the power button.
  • To switch to the next parameter and save the set value of the previous parameter, press the power button.
  • Press the up + down keys simultaneously to exit the Settings and save the parameters. If no input is made, it will exit automatically after 10 seconds, saving the modified parameters.

Specific operation explanation:

  1. Modify assist ratio/power gear: In assist mode, short press the up key to increase assist by one; short press the down key to decrease assist by one.
  2. Switching speed display: Long press the power key + up key to switch speed display mode.
  3. Set/remove 6Km/h cruise, ODO zero: When the vehicle is static, long press the down key to enter 6KM/h cruise mode. When in the P16 menu interface, long press the up button for 5 seconds to clear ODO.
  4. Switch the liquid crystal display: Long press the power button to close the display and turn it on.
  5. Switch the multifunction display area content: Press the power button to switch the value of the display area.
  6. Set the parameters: Long press the up key + down key to enter the parameter setting interface. Parameters include Wheel diameter (Unit: inch), Number of magnets, Liquid crystal brightness (See Settings: P01-P17).

Note: Due to product upgrades, some products may differ slightly from the specifications, but this will not affect normal use.

Bicycle Parts Warranty List

The warranty covers natural wear and tear, excluding man-made damage and irresistible causes. You need to provide broken sample parts, send photos and videos with Bike Numbers.

NumberTypePart NameUnitQuantityShelf life
1Non-wearable partsFrameSet1One Year
2Non-wearable partsForkPackage1One Year
3Non-wearable partsChain CoverPackage1One Year
4Non-wearable partsSeat PostPackage1One Year
5Non-wearable partsHandlebarPiece1One Year
6Non-wearable partsStemPiece1One Year
7Quick-wear partsGripPair1Half a year
8Non-wearable partsRimPair1One Year
9Non-wearable partsSpokeStick1One Year
10Non-wearable partsFront HubPiece1One Year
11Non-wearable partsRear HubPiece1One Year
12Non-wearable partsBB PartsStick1One Year
13Non-wearable partsChain WheelSet1One Year
14Non-wearable partsFree WheelPackage1One Year
15Quick-wear partsStickerSet1Half a year
16Quick-wear partsFront Brake LineStick1Half a year
17Quick-wear partsRear Brake LineStick1Half a year
18Quick-wear partsFenderPair1Half a year
19Quick-wear partsBellPiece1Half a year
20Quick-wear partsTyrePiece2Half a year
21Quick-wear partsInner TyrePiece2Half a year
22Quick-wear partsPedalPair1Half a year
23Quick-wear partsChainPiece1Half a year
24Quick-wear partsSaddlePiece1Half a year
25Quick-wear partsBrake LeverPair1Half a year
26Quick-wear partsFront BrakePiece1Half a year
27Quick-wear partsRear BrakePiece1Half a year
28Quick-wear partsSeat BoltSet1Half a year
29Quick-wear partsStanderPiece1Half a year
30Quick-wear partsFront ReflectorPiece1Half a year
31Quick-wear partsRear ReflectorPiece1Half a year
32Quick-wear partsWheel ReflectorsSet1Half a year
33Electric partsSet1One Year

FAQ and Suggest Solution

Battery cannot be charged normally / Battery indicator light is abnormal

Suggest Solution:

  1. First, confirm that the charging method is correct. The correct method to charge the battery is: 1. Connect the plugs at both ends of the charger to the battery first, and then to the power supply. 2. If the green light is displayed after the charger is connected for the first time, it may be that the power supply is not connected properly. Try reconnecting; the red light shows that it is charging normally. 3. It is normal for the battery indicator to show 3 green and 1 red when it is fully charged.
  2. If you confirm that the charging method is correct and the battery still won't charge, provide a video to the seller to judge the specific problem. The video needs to show: please bring the battery to a brighter space, then plug the charger into the socket. Take a video of the charging process including the battery and the charger. The seller needs to observe the charger indicator and battery indicator status to judge the specific problem based on how the charger and battery react when charging.

Charger and battery indicator status meaning:

  1. If the indicator light of the charger does not light up: Try plugging in a separate charger (without connecting the battery) and observe the indicator light. If it does not light up, the charger is damaged, and a replacement charger will be arranged.
  2. If the indicator light of the charger is on but the indicator light of the battery is off: You need to measure the voltage of the battery with a multimeter. The normal charging voltage range of a 36V battery should be between 42-30V. If it is lower than 30V, it may be that the battery cannot be charged. It needs to be replaced. A charger that starts from 0V may be required. After fully charged, the battery can be charged and used normally.

PS: It is normal for the battery indicator to show 3 green and 1 red when it is fully charged.

Fast battery drain

When the new bike is fully charged, the voltage should be 42V. It is normal for the indicator lights to be 3 green and one red after the battery is fully charged. When you are charging the battery, if the charger already shows a green light, do not unplug the charger first. You'll need to let it charge for another hour after the charger already shows a green light to fully charge the battery.

Provide a video to the seller to judge specific problems. What the video needs to show: 1. Fully charge the battery, then start riding and record the kilometers displayed on the instrument when you start riding. 2. Then wait until the battery power is exhausted, shoot the video again and record the kilometers displayed on the instrument.

PS: The battery voltage and cruising range are related to the number of years of use of the battery.

Motor does not work/abnormal sound / PAS mode can't last / Gear Level cannot be adjusted

Suggest Solution:

First, you need to confirm whether the wiring is normal. If confirmed that there is no problem with the wiring, try to check whether there is a problem with the controller or the handle. If any abnormality is found, provide a video to the seller to explain the problem, and contact the seller to reissue the corresponding accessories.

For PAS mode issues: Open the controller box and check whether the connection between the sensor and the controller is loose or not in good contact.

For Gear Level issues: Electric mountain bikes have 3 riding modes:

  1. Throttle-only mode (motor): Switch the display to Level 0, twist the handlebar, and the motor will give power. PS: In throttle mode, the shift lever cannot be adjusted.
  2. Pedal-assist mode (pedal+motor): As you pedal, switch between different levels using the LCD display (Level 1-5). The higher the level, the faster the bike will go and more battery power it will cost.
  3. Pedal-only mode (turn off display): As you pedal, shift gears using the bike shifter (Level 1-7).

Instrument display the error code

When the instrument is abnormal and the error code is displayed, please refer to the following for the meaning of the error code and then check whether the corresponding parts are faulty.

Error code 07:

Reason: Motor temperature is too high due to excessive current of the bike during climbing. The instrument will display error 07 code and turn off to protect the motor.

Suggest Solution:

  • Try to turn off the instrument and restart it after 5 minutes.
  • The error code will disappear when the motor temperature drops, and the motor will return to normal.

Notice: Do not ride uphill for a long time and do not use the electric mode all the time. The electric mode and power-assisted mode need to be used in conjunction with switching.

Instrument does not work

There are 2 different situations when the instrument does not work:

  1. The battery is exhausted and the instrument cannot be turned on: Try charging the battery and turning the instrument back on.
  2. The battery is charged but the instrument cannot be turned on: The first choice is to rule out whether there is a problem with the wiring. If it is confirmed that there is no problem with the wiring, the instrument may be damaged and needs to be replaced.

Instrument shows that the max speed cannot reach the initial value

  1. Confirm whether the battery can be fully charged.
  2. Check whether the wheel diameter setting has been changed. PS: 26-27.5-29 three sizes; each size has a different speed.

Pedals fall off

Notice:

  1. The Right(R)/Left(L) pedal needs to be rotated clockwise and counterclockwise respectively and installed on the Right/Left crank.
  2. When installing for the first time, be sure to tighten the pedals according to the installation video to avoid pedal falling or damage.
  3. During riding, please check the pedals regularly. If there are signs of loosening, please tighten them in time to avoid damage to the parts.

Front fork is bent and the front wheel is out of alignment / Front wheel is unbalanced after installation

Please check whether the installation direction of your front fork is correct. When installing the front fork, you need to rotate the front fork 180 degrees and straighten it. Then install the front fork according to the instructions.

  • P1: Correct installation direction (Front fork is straight)
  • P2: Wrong installation direction (Front fork is rotated 180 degrees)

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