Beko Robot Vacuum Cleaner User Manual

Welcome

Dear Customer,

Thank you for choosing a BEKO product. We want you to get the best performance from this high-quality, latest-generation product. Please read and understand this entire manual and any supplementary documentation before use, and keep it for future reference. Include this manual with the unit if you transfer ownership. Observe all warnings and information in this document and follow the instructions.

Symbols and Their Meanings

• : Important information and useful recommendations for using the appliance.
• ⚠: WARNING: Warnings about dangerous situations concerning life and property safety.
• ▢: Protection class against electric shocks.

Recycled and Recyclable Paper

1 Important Safety and Environmental Instructions

This section contains safety instructions to prevent hazards that could cause personal injury or material damage. Any warranty is void if these instructions are not followed.

1.1 General Safety

• This appliance complies with international safety standards.
• This device can be used by children aged 8 and above, and by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, provided they are supervised or have been informed about the safe use of the device and its potential hazards. Children should not play with the appliance. Cleaning and maintenance operations should not be performed by unsupervised children.
• Do not use the appliance if the power cord or the appliance itself is damaged. Contact an authorized service center.
• Your power source must comply with the information specified on the appliance's rating label.
• Do not use the appliance with an extension cord.
• To prevent damage to the power cord, avoid pinching, bending, or rubbing it against sharp edges.
• If your hands are wet or damp, do not touch the appliance's plug when it is connected to the socket.
• Do not unplug the appliance by pulling the cord.
• Do not vacuum flammable materials and ensure that cigarette ash is extinguished before cleaning it.
• Do not vacuum water or other liquids.
• Protect the appliance from rain, humidity, and heat sources.
• Do not use the appliance in environments with explosive or flammable substances or near them.
• Before cleaning and maintenance, unplug the appliance.
• For cleaning, do not immerse the appliance or its cord in water.
• Do not disassemble the appliance.
• Use only original components or components recommended by the manufacturer.
• To prevent blockage of the motor or damage, do not vacuum cement, plaster, or compacted paper.
• Use the appliance only with the adapter provided.
• Do not use the appliance without filters, as it may be damaged.
• If you keep the packaging materials, store them in a place inaccessible to children.
• This appliance is not intended for use by persons, including children, with reduced physical, sensory, or mental capabilities, or persons without experience and knowledge, unless supervised by a person responsible for their safety or informed about the appliance's operation.
• Children should be supervised to prevent them from playing with the appliance.
• Before starting any cleaning or maintenance procedure, unplug the adapter and remove the battery.
• To avoid any risk of danger, a damaged adapter should be replaced by the manufacturer, the authorized representative, or a similarly qualified technician.
• While vacuuming, keep fingers, hair, and loose clothing away from moving parts or openings.
• The battery should be removed from the appliance before it is disposed of.
• Disconnect the appliance from the power supply before removing the battery.
• Please dispose of batteries in accordance with local regulations and legislation.
• The batteries in this appliance can only be replaced by an authorized service center.
• Do not use different types of batteries or combinations of old and new batteries.
• Batteries must be installed with the correct polarity.
• Do not short-circuit the power terminals.
• Only use LG ME1XXFG CM 2600 mAh batteries.
• This appliance should not be used by children and persons with limited physical or sensory capabilities or limited cognitive capacity, or persons without experience and knowledge, unless supervised or provided with relevant instructions.
• Children should be supervised to prevent them from playing with the appliance.
• Do not place objects on the appliance.
• Do not use the appliance on high surfaces such as tables or chairs.
• This product is not intended for commercial use; it is intended for domestic use and applications such as: in kitchens for staff in shops, offices, and other work environments; on farms; by guests in hotels, motels, or other accommodation facilities; in hostels or similar environments; in sleeping areas and breakfast serving areas.
• Do not place objects on the appliance. Ensure that children and pets do not climb on the appliance.

1.2 WEEE Compliance and Waste Disposal

This product complies with EU Directive WEEE (2012/19/UE). The product is marked with a classification symbol for waste electrical and electronic equipment (WEEE). This symbol indicates that the product should not be disposed of with other household waste at the end of its useful life. Used devices must be returned to a special collection point for electrical and electronic devices. To find these collection systems, contact local authorities or the distributor from whom the product was purchased. Every household plays an important role in the recovery and recycling of old appliances. Proper disposal of used appliances helps prevent potential negative consequences for the environment and human health.

1.3 Packaging Information

The product packaging is made of recyclable materials, in accordance with national legislation. Do not dispose of packaging waste together with household waste or other waste, but dispose of it in the collection areas for packaging specified by the local authorities.

1.4 Used Batteries

Ensure that used batteries are disposed of in accordance with local regulations and legislation. The symbol on the battery and packaging indicates that the battery supplied with this product should not be disposed of with household waste. In some regions, this symbol is represented with a chemical symbol. If batteries contain more than 0.0005% mercury and more than 0.004% lead, the chemical symbol Hg is added for mercury and the chemical symbol Pb is added for lead below the symbol. By ensuring correct battery disposal, you contribute to preventing potential damage to the environment and human health caused by improper battery disposal.

1.5 CE Declaration of Conformity

We, Arçelik A.Ş., declare that this product and/or these products comply with Directive 2014/53/UE. The full text of the EU Declaration of Conformity is available on the following website: beko.com.tr

1.6 Ways to Reduce Energy Consumption

• When using the appliance, adjust the speed settings according to the surface to save energy.
• Normally, lower speeds are required for cleaning hard surfaces, while higher speeds are required for cleaning carpets.

2 Box Contents

The box typically contains:

• Robot Aspirator
• Charging Station
• Charging Adapter
• Mop Accessory
• Cloth

Spare Parts Supplied:

• 1 Side Brush
• 1 Wiping Cloth
• 1 Filter

Also included are the User Manual and Product Documentation (2 pcs) and a Cleaning Brush.

3 General Overview

The robot vacuum cleaner consists of several parts:

3.1 Parts Identification:

• 1. Top Cover
• 2. Central Body
• 3. Clean/Pause Button / Return to Charging Dock Button
• 4. Sensor
• 5. Front Bumper
• 6. Charging Contacts
• 7. Drop Prevention Sensor
• 8. Charging Contacts
• 9. Front Wheel
• 10. Rotary Brush
• 11. Rotary Brush Cover
• 12. Rear Wheel
• 13. Side Brush
• 14. Charging Station
• 15. Charging Adapter
• 16. EPA Filter Access Cover
• 17. Mop Water Tank Fill Cover
• 18. Dustbin Eject Button
• 19. Mop Water Tank
• 20. Dustbin
• 21. EPA Filter
• 22. Cleaning Brush
• 23. Mop Accessory
• 24. Cloth

3.2 Technical Data:

RF Exposure Information: The maximum permissible exposure level is calculated in accordance with a 20 cm distance between the appliance and the human body. To comply with the RF exposure condition, a distance of 20 cm must be maintained between the appliance and the person.

External Power Supply Parameters:

• Manufacturer: E-TEK Electronics Manufactory Co., LTD
• Model Identifier: ZD012A190060EU
• Input Voltage: 100-240V
• Input Frequency: 50/60Hz
• Input Current: 0.5A
• Output Voltage: 19.0V DC
• Output Current: 0.6A
• Output Power: 11.4W
• Average Active Efficiency: 86.37%
• Efficiency at low load (10%): 85.71%
• Power consumption without load: 0.074W

4 Installation

Follow these steps to install your robot vacuum cleaner:

1. Remove Protection Pads: Take off any protective pads from the robot.
2. Remove Protective Film: Before use, remove the protective film from the front of the front bumper.
3. Install Side Brush: Align the holes and gently press to attach the side brush to the device.
4. Install Charging Station:
   • Connect the adapter plug to the charging station and arrange the cables to prevent the adapter cable from wrapping around the machine during vacuuming.
   • Place the charging station in an easily accessible location for the robot vacuum. Install the charging station on a flat hard surface, not on a carpet.
   • To ensure smooth operation, it is recommended that there are no obstacles up to 1.5 meters in front and up to 0.5 meters to the left and right.
   • Position the station on a flat hard surface with its back facing the wall, then plug it in.
   • Always keep the charging station plugged in; otherwise, the robot vacuum will not be able to return automatically.
   • For smooth charging, do not move the station frequently.

5 Operation

Please charge the appliance before first use.

5.1 Intended Use

This appliance is intended for domestic use only and is not suitable for industrial purposes.

To turn on the robot, press and hold the power button for 3 seconds. To turn it off, press and hold the power button for 3 seconds.

Place the appliance on the charging station, aligning it with the charging port. Charging begins when the white indicator light on the charging station turns off.

5.2 Operation

Press and hold the power button for 3 seconds to turn on the robot.

Starting Cleaning:

Press the power button to start cleaning in automatic mode. The robot will leave the charging station after being powered on, clean in a "Z" pattern, then clean along the walls, and define another 4m x 4m area. It repeats this process continuously until the entire room is cleaned, also cleaning uncovered areas during the process, and returns to the charging station after cleaning.

⚠ WARNING: If the charge level is too low, cleaning cannot begin. Please charge the appliance before starting cleaning.

⚠ WARNING: Before cleaning, arrange all cables to prevent disconnections due to entanglement/pulling and to prevent furniture damage.

⚠ WARNING: In automatic mode, the appliance will default to sweeping twice if the sweeping duration is less than 10 minutes.

⚠ WARNING: Do not move the charging station or the robot during cleaning and ensure the station is docked; otherwise, the vacuum may not be able to return for recharging.

Pausing:

Pressing any button will stop the robot during operation.

Automatic Recharging:

After cleaning is finished, the vacuum automatically returns for recharging.

Manual Recharging:

a. Briefly press the power button when paused to initiate automatic recharging. b. Manually place the robot back on the charging station if it is blocked or cannot find the charging station.

Spot Cleaning (requires mobile app):

Move the robot to the area to be cleaned and press the power button twice. Once activated, the robot will sweep a circular area with a diameter of 1.5 m calculated from its current position.

The robot cannot enter spot cleaning mode on the charging station.

Selecting Suction Power (via mobile app):

You can select the desired suction power for cleaning via the app:

• Silent
• Standard
• Powerful
• Maximum

Remote Control Cleaning (via mobile app):

You can direct the vacuum to the area to be cleaned using the manual remote control mode via the app.

Sleep Mode:

If inactive and the charging station is not connected for 10 minutes, the machine will automatically enter hibernation mode. The robot vacuum will automatically enter sleep mode if there is no operation for 10 minutes after it is fully charged.

System Reset:

To delete the app account, the customer can press the "Remove Product and Delete Account" button in the app to delete all data from the app and cloud, such as cleaning history, shared devices, Wi-Fi password, etc. To reset the system, press and hold the standby button for 15 seconds. When the system is reset, the robot vacuum's initial settings are cancelled.

5.2.1 Operation with App

Downloading the App:

To download the app, search for "HomeDirect-SDA" in your mobile app store. For detailed information, consult the mobile app manual.

Resetting Wi-Fi:

Press and hold the "O" and "→" buttons simultaneously until you hear an alert sound; the indicator will then blink slowly in white, and the vacuum will switch to pairing mode.

Adding a Device:

Open the app, create a new account, and follow the app's instructions. Before setting up Wi-Fi, ensure the vacuum and Wi-Fi network meet the following requirements:

• A. Vacuum: The vacuum's charge level must be above 20%, or the vacuum must be placed on the charging station.
• B. Wi-Fi Network:
  • Obtain the correct wireless network password.
  • Do not use a VPN (Virtual Private Network).
  • The Wi-Fi router must support 802.11b/g/n and IPv4 protocols.
  • The router must be in the 2.4GHz frequency band, or a dual-band router supporting 2.4GHz should be used. The vacuum does not support the 5GHz frequency band.
  • If the vacuum cannot connect to a dual-band 2.4/5GHz Wi-Fi network, please select 2.4GHz for Wi-Fi settings. Once setup is complete, you can switch back to another frequency band.
  • If connecting to a hidden network, ensure you correctly enter the network name [SSID (case-sensitive)] and are connected to a 2.4 GHz wireless network.
  • If using a wireless network extender, ensure the network name (SSID) and password are the same as the main network.
  • To connect the vacuum to the app server, configure the firewall and Wi-Fi router port as requested.

Wi-Fi Connection Error:

If other operations are triggered during the network connection process, the indicator light changes, and the device maintains the network configuration state. If the connection between the mobile phone and the robot vacuum fails, you can reset the Wi-Fi to enter network configuration mode and add the device again. Due to version upgrades and updates, please follow the in-app guide for actual operation.

5.3 Mop Operation

⚠ WARNING: Do not use the mop function on carpets.

⚠ WARNING: Do not put bleach or detergent in the water tank.

⚠ WARNING: When the vacuum is not in use or is charging, remove the mop unit.

⚠ WARNING: To prevent damage to wooden floors, remove the mop unit immediately after completing the mopping operation.

⚠ WARNING: When the mopping operation is paused or finished, the vacuum automatically stops dispensing water. In any case, the mop remains wet; therefore, it should not be kept wet for a long time and should be removed without delay.

5.3.1 Installing the Wet Mop Unit:

1. Remove the dustbin and water tank assembly (2-in-1).
2. Remove the rubber plug from the water tank opening and add water.
3. Remove the cloth from the mop holder as shown.
4. Dampen the cloth before mopping.
5. Attach the cloth to the mop holder.
6. Install the dustbin and water tank assembly (2-in-1) in the direction of the arrow.
7. Install the dustbin and water tank assembly (2-in-1) onto the appliance, with the opening facing the direction of the arrow.

5.3.2 Setting for Wet Mop Use:

You can start the cleaning operation by selecting the cleaning mode and setting the water level for mopping as desired in the app. It is recommended to remove carpets from the floor to prevent the device from wetting the carpet when wiping the floor.

6 Cleaning and Maintenance

Turn off the appliance and unplug it before cleaning.

⚠ WARNING: Do not use gasoline, solvents, abrasive cleaning agents, metal objects, or stiff brushes to clean the appliance.

6.1 Cleaning Filters and Dustbin

• You can contact our customer service to order a new filter when the current filter has reached its full usage cycle, is deformed, or needs replacement for any reason.
• For maximum HEPA filter performance, clean it with a brush after each use.
• The HEPA filter is a replaceable accessory.
• If you have performed a cleaning operation in a space with construction dust or very fine particles, replace the filter with a new one to maintain performance.
• 1. Remove the dustbin and water tank assembly (2-in-1) by pressing the button as shown below.
• 2. Remove the dustbin by pulling it in the direction of the arrow.
• 3. Open the dustbin as shown below. Bring the dustbin close to a trash can and gently tap to remove coarse dust.
• 4. Remove the high-performance filter and clean it with the provided cleaning brush.
• 5. Periodically wash the water tank assembly, dustbin, and filter with cold water as needed, depending on the frequency of operation.
• 6. After washing, let the water tank assembly, dustbin, and filter air dry, ensuring they are completely dry. Drying may take 24 to 48 hours.
• 7. Assemble the water tank assembly, dustbin, and filter after air drying, and install the assembly onto the vacuum.
• ⚠ WARNING: Do not operate the vacuum without the filter unit installed. Otherwise, the appliance may be damaged.

6.2 Cleaning the Brush:

1. Open the main brush cover by pressing the latches. Pull upwards and remove the main roller. Remove tangled hair from the cleaning brush with the cutting tool and remove dust from the brush bristles and roller.
2. Reinstall the brush after cleaning and close the cover in the direction of the arrow.

6.3 Cleaning and Installing the Side Brush:

For long-term use, wash the side brush with warm water to prevent deformation. After it has dried, remount it on the robot.

6.4 Cleaning Sensors and Wheels:

Regularly clean the sensors and remove dust using a soft, dry cloth or a cleaning brush. Information: When sensor cleaning is required, you will receive a notification in the app.

• Wheel Axle
• Drop Prevention Sensor
• Charging Contacts
• Wall Sensor

6.5 Cleaning the Mop Unit:

We recommend that after each mopping operation, you remove the mop holder, drain the water tank, rinse the mop with water, and let it dry. You can wash the mop in the washing machine.

7 Troubleshooting

The power indicator will flash red and the buzzer will emit a beep if there is an anomaly in the robot vacuum's operation. Please check the table below to resolve problems.

Please promptly contact our customer support if the malfunctions cannot be resolved by the above measures.

Warranty Certificate

Power Supply Voltage/Frequency: 220-240V~, 50-60Hz

Importer: ARCTIC S.A., Găești, Dâmbovița, str. 13 Decembrie nr. 210, email: office@arctic.ro

Product Type: Aspirator (Vacuum Cleaner)

Seller:

• Invoice No.:
• Seller (Company, Location):

Buyer:

• Name:
• Address:
• City:
• County:
• Phone:
• Email:

The product's functional test has been performed, the operating manual has been presented, and the user instructions and all accessories have been handed over. The appliance has been received in perfect working condition.

Dear Customers, Upon purchase, we recommend requesting a functional test and verifying the presence of user instructions and accessories. To benefit from all advantages of our products and services, please:

• Read carefully and follow the recommendations in the "User Instructions".
• Keep this certificate carefully to present it (along with the fiscal purchase document) to the ARCTIC SERVICE personnel for any reported issue during the warranty period.

Thank you for choosing a Beko product!

Legal Conformity Warranty

The average product lifespan is 5 years!

The legal conformity warranty period is 2 years from the product delivery*, * "product" means "good" according to OUG no. 140/2021.

The legal conformity warranty period for digital content or digital service for goods with digital elements, for which the sales contract provides for continuous supply of digital content or digital service for a determined period, is:

• a) 2 years from delivery, respectively from the delivery of the good – for products with an average lifespan of 5 years (art. 9 (3) of OUG no. 140/2021);
• b) 5 years from delivery, respectively from the delivery of the good – for products with an average lifespan of more than 5 years (art. 9 (3) of OUG no. 140/2021);
• c) Throughout the period of supply of digital content/service – for continuous supply of digital content/service for a period longer than 5 years (art. 9 (4) of OUG no. 140/2021).

Emergency Ordinance 140/2021 regarding certain aspects related to sales contracts for goods.

The service for this product is provided by ARCTIC S.A., located in Găești, Dâmbovița, str. 13 Decembrie nr. 210. • *9010 • www.arctic.ro • www.beko.ro • email: service@arctic.ro Call Center Program: Monday - Friday 08:30 - 20:00; Saturday 08:30 - 17:00

Remedies included in the legal conformity warranty according to OUG no. 140/2021:

ARCTIC guarantees all legal rights provided by OUG no. 140/2021 for the benefit of consumers regarding the legal conformity warranty. The provisions of this legal conformity warranty certificate are supplemented accordingly by the provisions of OUG no. 140/2021.

In case of non-conformity, the consumer has the right to have the goods brought into conformity, to receive a proportional price reduction, or to terminate the contract, under the conditions of the law - art. 11 (1). Consumers may opt for a specific corrective measure if the non-conformity of the goods is found shortly after delivery, within 30 calendar days - art. 11 (7). For the goods to be brought into conformity, the consumer may opt for repair or replacement, unless the chosen corrective measure is impossible or, compared to the other available corrective measure, would impose disproportionate costs on the seller, taking into account all circumstances (e.g., the value of the goods if there were no non-conformity, the severity of the non-conformity, or if the alternative corrective measure could be performed without significant inconvenience to the consumer) - art. 11 (2).

Incorrect Installation of Goods (art. 7):

Any non-conformity caused by incorrect installation of the goods is considered a non-conformity of the goods in any of the following situations:

• a) Installation is part of the sales contract and was carried out by the seller or under the seller's responsibility;
• b) Installation, intended to be carried out by the consumer, was carried out by the consumer, and the incorrect installation was due to deficiencies in the installation instructions provided by the seller or, for goods with digital elements, by the seller or supplier of the digital content or digital service.

Proof of Non-conformity:

Any non-conformity found within one year from the date the goods (including those with digital elements) were delivered is presumed to have existed at the time of delivery of the goods, unless proven otherwise, or unless this presumption is incompatible with the nature of the goods or the non-conformity - art. 10 (1).

For goods with digital elements for which the sales contract provides for continuous supply of digital content or digital services for a certain period, the burden of proof regarding the conformity of the digital content or digital service during the legal warranty periods lies with the seller in case of a non-conformity found during this period - art. 10 (3).

Remedy by Repair:

If the non-conformity is remedied by repair, the legal warranty periods are extended by the downtime of the good, from the moment the non-conformity was brought to the seller's attention until the effective delivery of the good in normal use condition to the consumer - art. 12 (6).

Remedy by Replacement:

If the non-conformity is remedied by replacement, for goods that replace non-conforming goods, the legal warranty periods for the replaced product begin to run from the date of replacement with the new product - art. 12 (7).

Price Reduction and Contract Termination:

The consumer has the right to obtain a proportional price reduction in accordance with the law, or to terminate the sales contract under the conditions of the law, in any of the following cases - art. 11(4):

• a) the seller has not completed the repair or replacement or, as the case may be, has not completed the repair or replacement according to the law, or the seller has refused to bring the goods into conformity according to the law;
• b) non-conformity is found, despite the seller's efforts to remedy it;
• c) the non-conformity is of such gravity as to justify a price reduction or the right to immediate termination of the sales contract;
• d) the seller has declared that they will not bring the goods into conformity within a reasonable period or without significant inconvenience to the consumer, or this is clear from the circumstances of the case.

The consumer has the right to suspend payment of any outstanding part of the price of the goods or of a part thereof until the seller has fulfilled its legal obligations - art. 11(6). The price reduction is proportional to the decrease in the value of the goods received by the consumer compared to the value the goods would have had if they were in conformity - art.13.

Contract Termination:

• a) cannot be requested if the seller proves that the non-conformity is minor;
• b) can be requested for all goods purchased and delivered, even if the reason for termination concerns only certain goods, if the consumer cannot reasonably be expected to accept to keep only the conforming goods;
• c) obliges the consumer to return the goods to the seller, at the seller's expense;
• d) obliges the seller to refund the price paid by the consumer for the goods upon receipt of the goods or proof presented by the consumer that the goods have been returned; the seller will use the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method, provided that no commissions are charged to the consumer as a result of the refund.

The legal warranty for hidden defects is applicable under the law, according to OG no. 21/1992 (revised 2) on consumer protection, OUG no. 140/2021, and the Civil Code. A hidden defect is a qualitative deficiency of a delivered product or a provided service that was not known and could not have been known by the consumer through ordinary means of verification.

ARCTIC S.A. Service Units Perform Repairs Within and Outside the Warranty Period