Manuals+

RINGCENTRAL APP: SENDING TEAM MESSAGES

The RingCentral app allows you to send direct, group, and team messages to anyone you work with, both within and outside your organization. To start using this feature, follow the steps below:

REPLYING TO ACTIVE CONVERSATIONS

  1. Select the Message tab. Your active RingCentral conversations are listed on the left.
  2. Select your preferred conversation.
  3. Type your message.
  4. Press Enter/Return to send the message.

[Image Description: A screenshot of the RingCentral app interface. On the left, a list of conversations is shown, including direct messages and team channels. The number '1' points to the 'Message' tab. The number '2' highlights a specific conversation titled "Heather Klaas". The number '3' points to the message input field labeled "Message Heather Klaas". The number '4' indicates the area where conversation history is displayed, showing a message from Heather Klaas and a reply from the user. A note about 'pinned' items is also visible.]

SENDING A TEAM MESSAGE

If you want to send a new message to one person or a group of people, there are several methods you can use:

Method 1: Using the Send New Message Button

One way you can send a team message is via the Send new message button found in the Message menu. To send a new message using this method, follow these steps:

  1. Click Send new message.
  2. Type the name(s) in the Members field and separate each contact with a comma or semicolon.
    Note: For external contacts, type their e-mail addresses.
  3. Once the individual, group, or team appears, select it.
  4. Type a message in Type new message.
  5. Click Send.

Note: Once you send a new message, that message appears in the conversation thread.

[Image Description: A screenshot of the RingCentral app interface illustrating the process of sending a new message. The number '1' points to the "Send new message" button. The number '2' highlights the "New message" dialog box, showing the "Members" field where recipients can be entered. The number '3' shows example recipient entries with email addresses. The number '4' indicates the message input field. The number '5' points to the "Send" button.]

Method 2: Using the New Actions Button

The second method of sending a Team message is via the New Actions button. To do this, follow these steps:

  1. Click the New actions button at the top right.
  2. Select Send new message from the drop-down menu.
  3. Repeat the same steps detailed above to complete this process.

[Image Description: A screenshot of the RingCentral app interface showing the "New actions" button and its dropdown menu. The number '1' points to the "New actions" button. The number '2' highlights the "Send new message" option within the dropdown menu.]

Method 3: Using the Search Bar

The easiest method of sending a message to existing contacts is by using the Search bar. Follow these steps:

  1. Click into the search bar at the top of your screen.
  2. Begin typing the name of the person, group, or team to begin populating a list of options.
  3. Once the name of the person, group, or team appears, click the name to open in the app.
  4. Type your message.
  5. Press Enter/Return to send the message.

[Image Description: A screenshot of the RingCentral app interface demonstrating the search functionality. The number '1' points to the main search bar. The number '2' shows the search bar with the query "ringo rcu" entered. The number '3' displays search results, including company contacts and specific conversations. The number '4' indicates the message input field where the user can type their reply.]

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