Michael Hill Professional Care Plan

Covered Repairs and Services

The plan covers the following repairs and services at no charge:

• Ring sizings (up to 2 sizes; maximum once every 12 months; does not cover re-shanking of rings; certain styles of ring are not suitable for resizing and are excluded from the resizing service under this Plan)
• Re-tipping of prongs
• Stone tightening
• Refinishing and polishing
• Cleaning and inspecting
• Earring repair
• Chain and bracelet soldering
• Rhodium plating white gold (once every 12 months)
• Resetting diamonds and gemstones
• Clasp replacement

NO INSPECTIONS REQUIRED

Professional Care Plan Pricing

All prices are GST inclusive.

Application Details

Please complete the following details to apply for the Professional Care Plan:

Terms and Conditions

This document constitutes a legal contract (the "Plan") for the purchase of a Professional Care Plan. By purchasing, you acknowledge and agree to these terms and conditions. This is not a contract of insurance.

Obligated Company: Michael Hill Jeweller (Australia) Pty Ltd, ABN 82 003 181 333.

Instructions for Service

To obtain service under your Plan, you must present the covered jewellery item along with this Plan document and the original sales docket to an authorised Michael Hill store. Unauthorised modifications and repairs are not covered.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality. The services provided by this Plan are in addition to your legal entitlements under Australian Consumer Law and do not limit your existing rights.

What is Covered?

This Plan covers parts and labour costs, up to the value of the original purchase price. Cosmetic damage from normal wear and tear is not covered. Covered services include:

• Ring sizings (up to 2 sizes; maximum once every 12 months; does not cover re-shanking of rings; certain styles of ring are not suitable for resizing and are excluded from the resizing service under this Plan)
• Re-tipping of prongs
• Stone tightening
• Refinishing and polishing
• Cleaning and inspecting
• Earring repair
• Chain and bracelet soldering
• Rhodium plating white gold (once every 12 months)
• Resetting diamonds and gemstones
• Clasp replacement

What is Not Covered?

• Incidental or consequential damages.
• Damage from accident, abuse, misuse, introduction of foreign objects, tampering with prongs, unauthorised modifications or alterations, or failure to follow manufacturer's instructions.
• Unauthorised repairs and/or parts.
• Damage covered by any other warranty or service plan.
• Cosmetic damage including scratches, peelings, dents that do not impede the mechanical functionality of the item.
• Third-party actions (fire, collision, vandalism, theft etc).
• The elements or Acts of God.
• War, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labour disturbance, lockout or civil commotion.
• Preventative maintenance.
• Flaws in gemstones.
• Loss of diamonds, gemstones or any other parts of the covered product unless such loss was caused by a defect in workmanship and/or materials, without any undue stress or damage.
• Any loss other than a covered breakdown of the product.
• Accessories used in conjunction with a covered product.
• Loss of use during the period the covered product is at a repair facility or otherwise awaiting parts.

Renewal

If you wish to renew the 3-year Plan at the end of its term, Michael Hill may, at its discretion, offer a new Plan at the then-current rates.

Terms of Coverage

The term and coverage of this Plan begins on the date of purchase and continues for 3 years for the 3-year Plan, or for the owner's lifetime or the product's lifetime, whichever is shorter, for the lifetime Plan.

Cancellation

Plans may be cancelled at any time within the first 30 days of the purchase date, provided that no services have been rendered under the Plan.

Limit of Liability

The total aggregate liability under the Plan is the purchase price paid for the product. If the total equivalent retail value of all authorised repairs and services equals or exceeds the purchase price of the product, or if the original product is replaced with another of equal or greater retail value, all obligations under the Plan are deemed satisfied.

Definitions

Owner Lifetime:

The lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party.

Product Lifetime:

The reasonable lifetime of the product. This lifetime ceases at the point where the product is altered from its original form as described in the POS docket or Certificate of Authenticity.