Aqara Edge Hub M300 Online User Manual

Product Introduction

The Edge Hub M300 is an easy-to-use yet powerful multi-protocol, multi-ecosystem edge hub. It features the built-in Aqara Studio Connect cross-protocol management application. This system supports Zigbee 3.0, Thread, Wi-Fi, Ethernet, Matter, BACnet, KNX, Modbus, and other industrial/smart home protocols devices. It enables cross-protocol and cross-ecosystem automation (e.g., Apple HomeKit, Matter, Home Assistant) with visual programming and web-based management, effectively resolving interoperability, scalability, and intelligent upgrades for wired/wireless systems in both legacy and modern commercial building automation.

Aqara Studio Connect Overview

Aqara Studio Connect is a smart home ecosystem interoperability management application that unifies multi-protocol device integration and centralized control. It supports LAN access and remote access via Aqara IoT Cloud.

Core Capabilities

1. Multi-Protocol Compatibility

• Aqara Link Protocol:
  • Aqara Zigbee sub-devices
  • Aqara & third-party Matter sub-devices (limited to Aqara Home App-compatible Matter devices)
• Home Assistant Integration:
  • Supports importing third-party devices via Aqara-developed Home Assistant drivers
  • Synchronizes Home Assistant devices to the Aqara IoT ecosystem for unified management in the Aqara Home App

  Note: Only Aqara-compliant device types/functions are supported; custom extensions are excluded.

• Industrial IoT Protocols: BACnet, KNX, Modbus, and other common industrial communication protocols

2. Automation Configuration (Two independent methods)

• Aqara Studio Connect Visual Automation:
  • Drag-and-drop graphic interface
  • Supports triggers, schedules, scenes, math/logic functions for complex rules
• Aqara Home App Automation:
  • Unified management of Aqara/Matter/Home Assistant devices post-sync
  • User-friendly automation setup for Aqara ecosystem users

3. Platform Management

4. Access Methods

Local Access: Direct LAN connection to Aqara Studio Connect Web (low latency, high security).

Remote Access: Proxy-based cloud access via Aqara IoT domain (for off-site control).

Version Note: This user manual corresponds to the current version. Refer to the latest documentation for updates.

Device Installation

The device can be placed on a table or mounted to the ceiling, the instructions are as follows:

Table Placement:

Place it on a flat table and ensure the infrared emitting area on the front of the product is not blocked by any objects. Do not place other objects around the device that block the infrared signal penetration. (A bracket is not needed when placing the device on a table).

Ceiling Mounting:

1. Press the mounting bracket firmly against the ceiling and use a marker or similar tool to trace the screw holes to mark their location.
2. Use a 4mm diameter drill bit to drill holes according to the marked positions, with a hole drilling depth of at least 27 mm.
3. Use a tool to hammer the 4 expansion tubes into the drilled holes to ensure a flat surface.
4. Lock the bracket into the expansion tube hole in the direction shown in the picture. If there is a power cable or Ethernet cable at the top, please thread the cables through the bracket wiring hole first, and then tighten the screws.
5. Align the bracket at the bottom of the device with the bracket buckle, and push the product in the opposite direction of the bracket hooks until it is buckled tight. Make sure the power cable or Ethernet cable is properly connected before it is tightened.

Device Connecting & Initialization

1. Download the Aqara APP

Search for "Aqara Home" in the Apple App Store, Google Play, Xiaomi GetApps, Huawei App Gallery, or scan the QR code provided to download the Aqara Home App.

2. Set up the Hub

1. Choose the installation location of the hub: the hub should be 2-6 meters away from the router, and avoid metal objects between the hub and router or around the hub.
2. Select power supply port:
   • Type C: Please use a 5V=2A adapter (not included in the box) and a USB power cable (included in the box) to power the hub.
   • RJ45 PoE: Use a PoE-supported router or network switch and an RJ45 cable to power the hub.

   When both Type C and RJ45 PoE power supply are connected, the device will prioritize power supply from the RJ45 PoE.

3. Wait for the yellow indicator light on the hub to change from solid to flashing.
4. Select the networking method:
   • Wireless connection: Connect your phone to a 2.4/5GHz Wi-Fi network. After powering on the hub, open the Aqara Home APP and follow the instructions to complete the network configuration.
   • Wired connection: Using a wired network connection can effectively avoid connection instability caused by wireless interference in the environment. If possible, it is recommended to connect the hub via wired network. After powering on the hub, use an RJ45 cable to connect the hub's RJ45 port to a LAN port on your router. Enter the Aqara Home APP and follow the instructions to complete the network configuration.

3. Add the Product to the Aqara Home App

Open the Aqara Home app, tap “Home” and then tap “+” in the top right corner to enter the "Add Device (Accessory)" page. Select “Edge Hub M300”, and add it according to the instructions in the Aqara Home app. After a successful connection, the status indicator light will be solid blue.

This product is compatible with Aqara MagicPair technology and can be automatically discovered by the Aqara Home app when it is powered on and in pairing mode. Please select the device and follow the instructions in the app to complete the network configuration.

Please place your phone as close to the hub as possible when connecting, and make sure that the phone and the hub are on the same Wi-Fi network.

Trouble Shooting Pairing Failure

1. After powering on, please press the function button for more than 10s until the yellow light flashes, then retry adding it in the APP.
2. Check if your router has enabled settings that prevent unauthorized devices from connecting, as this may block the device from accessing the network properly.
3. Check if your router has enabled AP isolation, preventing your phone from discovering the device within the local network.
4. It is recommended not to connect to bridged networks.

Connecting to HomeKit

Open the Apple "Home" app, click "+" in the upper right corner to enter the Add Accessories page, scan or manually input the HomeKit setup code (HomeKit QR code) on the product's side, and bind the device to HomeKit.

Common troubleshooting steps for HomeKit addition failures:

• Error Message: "Unable to add accessory". Repeated connection failures have caused error data in the iOS cache. Please restart the iOS device (iPhone or iPad), reset the hub, and try again.
• Error Message: "Accessory added". Please restart the iOS device and reset the hub, then manually enter the HomeKit setup code to add the hub.
• Error Message: "Accessory not found". Please reset the hub, wait for 3 minutes, and add it again by manually entering the HomeKit setup code.

Connecting to Third-Party Matter Ecosystems

Please use the third-party Matter app to scan the Matter QR code on the user manual or enter the 11-digit setup code to add the device. If the Matter QR code is missing, it can also be found in the Aqara Home app - Device page - Expose to Matter.

Note: Please keep the QR code on the product or in the user manual in a safe place.

4. Binding Child Devices

1. Bind Zigbee and Bluetooth child devices: Please operate according to the child device's user manual, and select the Edge Hub M300 to complete the addition.
2. Bind Matter Over Thread devices: This product serves as a Border Router in the Thread network and supports connecting sub-devices in the Matter Over Thread protocol. Please follow the binding instructions in the user manual for the Thread child device.

5. Aqara Studio Connect User Guide

1) Accessing Aqara Studio Connect

After completing the setup of Edge Hub M300, open the Aqara Home App, navigate to the device page, and tap "Aqara Studio Connect System Service" to enter the Aqara Studio Connect function page. Tap "Access Aqara Studio Connect on PC", then choose either "Internet Access" or "Local Network Access". Copy the link, paste it into a web browser, and proceed to the Aqara Studio Connect web interface.

2) Logging in to Aqara Studio Connect

If this is your first time using Aqara Studio Connect, log in with the default username and password: Open the Aqara Home App, go to the device details page, and tap "Aqara Studio Connect System Service". Select "Reset Admin Password"—a pop-up will display the default login credentials (username/password). Use these to log in to the Aqara Studio Connect web portal. To modify your password, please do so via the Aqara Studio web interface.

6. Other Functions

For more device functions, please log in to the Aqara Home app to explore them.

Description of Indicator Lights

Product Specifications

Notices

Communication between iPhone, iPad, Apple Watch, HomePod, HomePod mini or Mac and the HomeKit enabled Edge Hub M300 is secured by HomeKit technology. Use of the "Works with Apple" badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

Apple, Apple Watch, HomeKit, HomePod, HomePod mini, Siri, iPad, iPad Air, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Warnings

• This product is not a toy; please keep children away from this product.
• This product is designed for indoor use only. Do NOT use in humid environments or outdoors.
• Beware of moisture; do NOT spill water or other liquids onto the product.
• Do not place this product near a heat source.
• Do not attempt to repair the product by yourself. All repairs should be performed by authorized personnel.
• This product is designed only for improving the convenience of household life and for status notifications. If the user violates the product instructions and this warning, the manufacturer is not responsible for any risks and property losses caused thereby.

Under normal use conditions, this device should be kept a separation distance of at least 20cm between the antenna and the user.

Technical Specifications

Declarations and Compliance

EU Declaration of Conformity

Hereby, Lumi United Technology Co., Ltd. declares that the radio equipment type Edge Hub M300, HM-G04E/HM-G04D is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: https://www.aqara.com/DoC/

The product complies with UK PSTI regulations; the full text of the declaration of conformity is available at: https://www.aqara.com/eu/support/eol-product/

FCC Compliance Statement

FCC ID: 2AKIT-HMG04

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

IC Compliance Statement

IC: 22635-HMG04

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES003. This device complies with RSS247 of Industry Canada. Operation is subject to the condition that this device does not cause harmful interference.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Restrictions in the 5 GHz band:

According to Article 10 (10) of Directive 2014/53/EU, the packaging shows that this radio equipment will be subject to some restrictions when placed on the market in Belgium (BE), Bulgaria (BG), the Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Türkiye (TR), Norway (NO), Switzerland (CH), Iceland (IS), and Liechtenstein (LI). The WLAN function for this device is restricted to indoor use only when operating in the 5150-5250/5250-5350 MHz frequency range.

WEEE Disposal and Recycling Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

Network Standby Mode

Quickly press the hub button 5 times, then long-press for 3 seconds. The light will turn purple, and all wireless networks will be disabled. Re-power on to exit the network standby mode.

Trademarks

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Lumi United Technology Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners.

Manufacturer Information

Manufacturer: Lumi United Technology Co., Ltd.

Address: Room 801-804, Building 1, Chongwen Park, Nanshan iPark, No. 3370, Liuxian Avenue, Fuguang Community, Taoyuan Residential District, Nanshan District, Shenzhen, China.

Online Customer Service: www.aqara.com/support

Email: support@aqara.com

Made in China