Poly Voyager Focus UC Bluetooth Stereo Headset User Guide

Overview

This guide provides information on the Poly Voyager Focus UC Bluetooth stereo headset.

Headset

The headset features a boom microphone and comfortable earcups.

Headset LEDs

Headset LEDs indicate status such as pairing, battery level, and call status.

Charge Stand

The charge stand allows for convenient charging of the headset.

USB Bluetooth Adapter

The USB Bluetooth adapter connects the headset to your computer.

LEDs when Microsoft Teams* is detected

*Requires Microsoft Teams desktop application.

Connect and Pair

Connect to PC

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. You will hear "PC connected" when the connection is established. When on a call, the LED on the USB adapter flashes blue. When not on a call, the LED is solid.
3. Load the Poly Lens Desktop App by visiting poly.com/lens to customize headset behavior.

Configure USB Adapter

To configure your Bluetooth USB adapter for music:

Windows

1. Go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device, and click OK.
2. To pause music during calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

1. Go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Pair to Mobile Device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and the headset LEDs flash red and blue.
2. Select "Poly VFocus."

Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously.

Pair USB Adapter Again

If your USB adapter is disconnected or bought separately, you will need to pair it to your Poly device.

Pair BT700 USB Adapter Again

Your USB adapter requires the Poly Lens Desktop App to pair to a Poly audio device. Download: poly.com/lens.

BT700 USB-C

BT700 USB-A

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for it to be recognized.
2. Put your Poly audio device in pair mode.
3. Launch the Poly Lens Desktop App and navigate to Poly BT700.
4. Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the adapter's main page or overflow menu. The adapter flashes red and blue.

Pairing is successful when you hear "pairing successful" and "PC connected," and the Bluetooth USB adapter LED is solid.

To pair again using Plantronics Hub Desktop App, navigate to the app's Poly BT700 general settings and select "Pair."

Pair BT600 USB Adapter Again

BT600 USB-C

BT600 USB-A

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for it to be recognized.
2. Put your Poly audio device in pair mode.
3. Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

Adapter design varies by USB connection.

Pairing is successful when you hear "pairing successful" and "PC connected," and the Bluetooth USB adapter LED is solid.

Fit and Charge

Wear on the Right or Left

To position the microphone on the right or left side, rotate the microphone boom up and over. Adjust the boom so it points to the corner of your mouth.

Your headset senses when you change the microphone boom from one side to the other and syncs the audio and controls specific to each side.

Charge Your Headset

IMPORTANT: Before using, charge the headset fully to reset the accuracy of the talk time prompts.

Charge your headset with the charge stand or the micro USB cable. The headset LEDs flash when charging. It takes up to 2 hours to fully charge your headset. The LEDs turn off once charging is complete.

Both the charge stand and micro USB cable can be plugged into either a computer or wall charger. It is only necessary to plug into a computer to update firmware.

Charge stand

Micro USB cable

Check Headset Battery Status

There are several ways to check your headset battery status:

1. Wearing the headset, tap the Call button and listen to the voice alert (smartphone only).
2. When not wearing the headset, tap any button except the Call button and observe the headset LEDs.
3. Place the headset in the charge cradle and observe the headset LEDs.

Load Software

Customize your device behavior through advanced settings and options with the Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

Device settings and updates are also available in the Plantronics Hub App.

Update Your Poly Device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

1. Download the Poly Lens Desktop App at poly.com/software.
2. To update your headset, dock your headset in the charge stand and plug it directly into your computer.
3. Open the Poly Lens Desktop App on your computer, select your device name, and then select the update button, if available.

While updating:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets, and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The Basics

Make/Take/End Calls

• Make/Take/End Calls: Tap the Call button.
• Call back last call (smartphone): To dial your last number, double-tap the Call button.
• Voice assistant: Press and hold the Call button for 2 seconds to activate your phone's default voice assistant.

Mute/Unmute

• While on an active call, tap the red Mute button.
• Take off/put on your headset while on an active call (requires active smart sensors).

OpenMic

While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Control the level of ambient noise you hear by adjusting the volume wheel.

Volume

Rotate the volume wheel forward (+) or backward (-) to control the volume.

Play or Pause Music

• Put on/take off the headset (requires active smart sensors).
• Tap the Play/pause button.

*Functionality varies by application. Does not function with web-based apps.

Track Selection

Tap the Forward button or Back button to control the track selection.

*Functionality varies by application. Does not function with web-based apps.

Use Sensors

Smart sensors respond when you put on or take off your headphones.

*Functionality varies by application. Does not function with web-based apps.

Reset Sensors

You may need to reset the sensors if they are not working as expected.

• With your headset powered on, charge your headset on the charge stand for 10 seconds.
• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice. Avoid touching the earcup padding.
• Manage sensors in Poly Lens App.
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue.

Sensors cannot be disabled while streaming audio.

ANC

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."

Interact with Microsoft Softphone

• For Microsoft Teams, tap the headset's Call button to interact (Teams desktop application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (Skype for Business desktop application required).

More Features

DeepSleep Mode

If your headphones are powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves battery power by entering DeepSleep mode. Once back in range, press the Call control button to exit DeepSleep mode.

Answer Calls from a Second Device

It's easy to answer calls from two devices. When on a call, you hear a ringtone notification of the incoming call from the second paired device. To answer the second call, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose not to answer, the second call will go to voicemail.

Change Language

You can change the voice prompts language of your headset (e.g., "mute on").

1. Load the Poly Lens App on your computer. Download: poly.com/lens.
2. Dock your headset in the charge stand and plug it directly into your computer.
3. Disconnect your headset from other devices.
4. Open the Poly Lens App and go to your device's Settings > Language to view language choices for voice prompts.

What's in the Box

Contents may vary by product.

• Bluetooth headset
• Optional charge stand
• Bluetooth USB Adapter (USB-A or USB-C available, design varies)
• Carrying case
• Micro USB cable
• Wall charger

Accessories are sold separately at poly.com/accessories.

Troubleshoot

• When I use my headset with a softphone, the headset call control and mute buttons don't work. If required to enable headset control (answer/end and mute) functionality, ensure you have the Poly Lens Desktop App or Plantronics Hub for Windows/Mac installed. See Load software.
• I can't unmute my headset when I'm on a softphone call. Ensure that you have the Poly Lens Desktop App or Plantronics Hub for Windows/Mac installed on your computer.
• How do I interact with Microsoft Teams or Skype for Business desktop apps? For Microsoft Teams, tap the Call button to interact. For Skype for Business, press and hold the Call button for 2 seconds to interact. Set your target phone by going to Poly Lens Desktop App > Software Settings > Softphone > Target Softphone.
• Does my Microsoft Teams-enabled headset work with other softphones? Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App > Software Settings > Softphone > Target Softphone. When you configure another softphone, the Call button: doesn't interact with Teams, doesn't go to Teams notifications, will not launch Cortana.
• The headset sensors are not working as expected. If your headset sensors are not working as expected, you may need to reset the sensors. See Reset sensors.
• During a call, nobody can hear me. Configure the headset as the recording/output default device. For Windows, go to Start menu > Control Panel > Sound > Recording tab. Select BT700 or BT600, right-click, select "Select as Default Device," and click OK. For Mac, go to Apple menu > System Preferences > Sound > Output tab and select BT700 or BT600.
• During a call, I can't hear anybody. Configure the headset as the playback/input default device. For Windows, go to Start menu > Control Panel > Sound > Playback tab. Select BT700 or BT600, right-click, select "Select as Default Device," and click OK. For Mac, go to Apple menu > System Preferences > Sound > Input tab and select BT700 or BT600.
• During a call, I get interference and drops in sound. Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting from stereo telephony to mono telephony by holding the Mute button for four seconds while not on a call, until you hear "Wideband stereo off." You can also change the setting in Poly Lens Desktop App or Plantronics Hub for Windows/Mac by going to Settings > Wireless > Extended Range Mode.
• Music from my computer is not coming through my headset. To configure your USB adapter to play music, see Configure USB adapter.
• On my Mac, if I'm listening to streaming audio and take off the headset, iTunes starts playing when I put the headset back on. This is a known issue. Turn off the play/pause setting in the sensors tab of Plantronics Hub for Windows/Mac or Poly Lens App.
• When I play music and a call comes in, the music is too loud or doesn't pause. To configure your USB adapter to play music, see Configure USB adapter.
• The headset talk time is not accurate. Charge the headset fully to reset the accuracy of the talk time prompts.
• I hear an echo when not on a call. Check and see if OpenMic is on by pressing the red mute button on the boom when you are not on a call. The Open Mic feature lets you control the level of ambient noise you hear.

Support

NEED MORE HELP? poly.com/support

Manufacturer:

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands

©2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: B825 / B825 USB-C
205084-06 07.21