Getting Connected

Connection Requirements

Home Connect is designed to work with a domestic home Wi-Fi network.

There are a lot of Wi-Fi requirements in order for Home Connect to work correctly.

There are five components in the Home Connect pairing process:

• 1: Your appliance(s) [Appliance]
• 2: Your device (smartphone or tablet) [Smartphone]
• 3: Your Home Connect Account [User Account]
• 4: Your Wi-Fi information [Wi-Fi Signal]
• 5: The Home Connect server (HCA) [Home Connect Server]

All five of these must be able to 'converse' with one and other.

Manual Connection

Step 1: Open Home Connect App

Step 2: Add Appliance

Press "Add Appliance" or if you already have an appliance connected, press the plus button as shown below.

[App Screenshot 1: Home Connect app main screen, 'Hello!', 'Appliances' section with 'Add your home or demo appliance.' and an 'Add appliance' button.]

[App Screenshot 2: Home Connect app showing a connected dishwasher with 'Dishwasher On Demo' and Siemens logo. 'Recommended' section with 'How to connect your appliances to the app'.]

Step 3: Press "New Appliance"

[App Screenshot: 'Connecting appliance' screen with options 'New appliance' and 'Invitation from another user'.]

Step 4: Press "Continue 3 times"

Step 5: Search for Appliance

The app will start searching. Wait a few seconds and "Add another appliance" will appear, click on this.

[App Screenshot 1: 'Connecting appliance' screen with spinning Home Connect logo and 'Searching for appliance... This can take around 2 minutes.']

[App Screenshot 2: 'Connecting appliance' and 'Available appliances' screen. 'Searching for appliances...' and option 'If your appliance is not listed above, you can add it here:' with an 'Add another appliance' button.]

Step 6: Guide Selection

The easiest way to continue is to click "I don't have my guide" at the bottom.

Alternatively, you can press "Quick start guide with QR code" if you have the QR code to hand.

[App Screenshot: 'Connecting appliance' screen asking 'Which guide do you have?' with options 'Quick Start Guide with QR Code' and 'Installation Guide'. Notes 'The above guide came with your appliance.' and has a button 'I don't have my guide'.]

Step 7: Enter Model Number

Please enter the model number (E-No.).

[App Screenshot: 'Connecting appliance' screen prompting 'Enter your appliance's model number (E-No.)' with an input field. Links: 'Where do I find the model number (E-No.)?' and button 'I can't find my model number (E-No.)'.]

Step 8: Manual Connection Selection

You always want to connect the appliance via a manual connection; this is automatically selected. Please press continue.

[App Screenshot: 'Connect home appliance' and 'Connect to WiFi' screen. States 'The Home Connect app will help you to connect your home appliance to your WiFi step by step.' Has a 'Continue' button and an 'Alternative methods' option.]

Step 9: Appliance-Specific Guide

The step-by-step guide for the specific model of appliance will come up. Please follow these instructions on the appliance. Once this is complete, press continue on the app.

[App Screenshot: 'Connecting appliance' screen with numbered steps: 1. Switch the ON/OFF switch on. Wait approx. 10 seconds. 2. Depending on the model, press [Button Icon] or Remote Start button for approx. 3 seconds. 3. Depending on the model, the display shows 'Establishing Connection' or [Wi-Fi Icon]. Press 'Search for appliances in the app'. It may take several minutes to establish a connection.]

[Search for Appliances]

Step 10: Platform-Specific Connection

For Apple:

This page will appear and it will ask you to connect to the Home Connect Network. Press Join, and it will automatically connect.

For Android:

A page will come up asking you to back out of the app and go to your Wi-Fi settings within the phone itself. You will need to search for available networks; Home Connect will appear, please join this network. Password: HomeConnect. Once connected, go back into the app.

[App Screenshot: 'Connecting appliance' screen and 'Connection via iOS settings'. Indicates 'Location permission granted' and 'Connecting home appliance to the wireless network. Please accept the connection prompt if asked.' A prompt appears: '"Home Connect" Wants to Join Wi-Fi Network "HomeConnect"?' with 'Cancel' and 'Join' buttons.]

Steps 11, 12 & 13: Finalization

Step 11: Wi-Fi Password Entry

The app will go through a series of connection points and then will find your Wi-Fi and ask for your password. Please type in the password making sure it's correct. It will then go through a series of connection points again.

Step 12: Connect Appliance to App

If successfully connected to the Wi-Fi, the step-by-step guide will come back up asking you to now connect the appliance to the app. On the oven, for this model, it would say "press Connect to App on the oven".

Step 13: Finalisation Complete

On the app, it will automatically start connecting to the appliance and go through a series of connection points and will say finalisation complete if successfully connected. Press continue and the appliance will be visible on the home screen of the app.

Please note: Some dishwashers skip the pairing stage (connect to app).

Wi-Fi Requirements

• Encrypt your Wi-Fi network, preferably using security level WPA2 or at least WPA. Open networks are not suitable for use with Home Connect.
• Home Connect works with the following network modes: IEEE 802.11 b, g and n. Please ensure that your router is set up accordingly. Home appliances are only compatible with a 2.4GHz band. When you connect an appliance, please change the settings for your network accordingly.
• Home Connect does not work with Wi-Fi networks which require browser registration, e.g. where the user name and password must be entered via the web browser.
• You should have a stable Wi-Fi network with a good signal and access to the internet.
• Turn off the "MAC Filter" on the router to prevent MAC addresses for your home appliances and communication-enabled appliances from being saved.
• The use of proxies is not recommended.
• Ports 443, 8080 and 123 must be open.
• The multicast-routing option must be enabled on the router in order to establish a connection to Home Connect appliances.