Welcome to your n+ Mercedes Formula E Team eBike

Powering Your Ride

The eBike features an Integrated Heads Up Display with Passcode Immobiliser. It is powered by an Enviolo Mid-Drive Motor for efficient riding and a 50/50 weight distribution. An Intelligent Sensor intuitively reads your pedal power and seamlessly matches it with electric motor assistance.

Setting Up Your Bike

Ensure you read this User Manual prior to commencing assembly and riding. For warranty details, refer to section 6.

WARNING: This warranty does not cover incorrect assembly or installation of parts. For a recommended service center, visit nplusbikes.com or a local reputable bike shop.

1/ Your n+ Mercedes Formula E Team eBike Components

Diagram of the Mercedes-EQ Formula E Team eBike showing key components numbered 1 through 19:

• 1. Saddle
• 2. Seatpost Support
• 3. Power Button
• 4. Stem Cap
• 5. Handlebars
• 6. Head Tube
• 7. Front Brake Disc
• 8. Brake Caliper
• 9. Pedals
• 10. Motor
• 11. Chain Stay
• 12. Kick Stand
• 13. Enviolo Constantly Variable Hub
• 14. Belt Tensioner
• 15. Belt Drive
• 16. Seat Stay
• 17. n+EQ Power Charging Point
• 18. Heads Up Display
• 19. Gradient Selector

A separate 'Cockpit' diagram shows the handlebars with labels for Brake Lever, Gradient Selector, Stem Cap + Bolt, and Integrated bar and stem pinch bolts.

2/ Assembly

It is recommended to have this bike assembled by a skilled bicycle mechanic to maintain safety, compliance, and warranty requirements. A calibrated torque wrench is required for safety-critical screws. If you do not have one, use a professional service provider.

Unboxing Your Bike

1. With the box standing upright, use a small knife to safely cut the tape, being careful not to cut into the box.
2. Gently lift the bike by its frame or wheels.
3. Remove the two small parts boxes containing: n+EQ Power Pack charging adaptor & chord, 15mm combination wrench, 3-way torx key (4, 5, 6mm), additional User Manuals, Pedals, Reflectors, and Torx key T30.
4. Gently remove the packaging around the bike by hand.

Power

Ensure the bike is turned off (Heads Up Display backlight should be off).

2.1 Handlebars

Install the integrated handlebar and stem onto the steerer tube. Headset compression is achieved by tightening the stem cap bolt, while the integrated bar and stem grip the steerer tube using stem pinch bolts. Headset compression must be performed before tightening stem pinch bolts.

1. Remove the stem cap bolt and stem cap from the steerer tube.
2. Slide the handlebars onto the steerer tube and loosely reinstall the stem cap and bolt. Ensure cables are not wrapped around the fork.
3. Align the handlebars with the front wheel and snug the stem pinch bolts. A ruler against the forks can aid alignment.
4. Compress the headset by tightening the stem cap bolt to 5-7Nm using a 5mm hex key.
5. Check forks rotate smoothly and headset is compressed by holding the front brake and rocking the bike. Ensure no play exists between forks and frame. If play exists, torque stem cap bolt to 7Nm.
6. Reinstall the stem cap bolt grommet.
7. Check handlebar alignment with the front wheel. Tighten handlebar clamp pinch bolts to 5-6Nm using an alternating torque process (lower bolt to 3Nm, upper to 3Nm, lower to 5-6Nm, upper to 5-6Nm) for even pressure.
8. Check brake levers and grips are secure. Tighten screws if loose.

2.2 Installing Kickstand

1. Fold the stand into its folded position carefully.
2. Remove the stand's top screws using a 5mm torx key.
3. Position the stand, aligning screw holes behind the bracket (typically on the left rear of the bike). Tighten screws to 9-11Nm.
4. Fix the screws back into place.

2.3 Saddle

1. Loosen the cam lock by flipping the lever and unscrewing; slide onto the seat post.
2. Straighten the saddle to align with the top tube.
3. Tighten the cam lock to secure the saddle.

PLEASE NOTE: Over-tightening can cause battery and bike damage.

2.4 Front Wheel

Install the front wheel using two 15mm screws. Tighten screws to 11.8Nm.

1. Remove the front brake insert from the caliper. Avoid squeezing brake levers.
2. Lift the front of the bike and guide the wheel (brake disc facing out on the same side as the kickstand) onto the front fork so axle grooves align.
3. Check the brake disc sits comfortably within the caliper pads and the wheel spins freely.
4. Tighten axle nuts alternately and equally. Ensure the wheel is centered.

Fold down the bike stand; the bike should now rest on it.

2.5 Pedals

Pedals are marked 'L' (left) and 'R' (right). The left pedal tightens anti-clockwise, and the right pedal tightens clockwise.

1. Install the left pedal on the left side (same side as kickstand) and tighten anti-clockwise.
2. Install the right pedal on the crank and tighten clockwise.
3. Tighten pedals to 25 Nm torque.

2.6 Adding Reflectors

Mount reflectors to comply with safety laws.

1. Fix the white reflector to the handlebars using a Phillips head screwdriver.
2. Install the red reflector on the rear seat stay, positioned near the bottom of the seat post.

2.7 Inflating Tires

1. Remove the valve cap, twist the valve, and inflate using a pump with a Presta valve attachment. Recommended pressure: 50-75psi (minimum 50psi, maximum 75psi).
2. Tighten the valve and replace the cap.

2.8 Check Brake Calipers

Spin the front wheel to ensure it rolls smoothly. If there is too much tension (causing a slow turn), loosen the two 5mm caliper bolts, squeeze the brake lever, and then retighten the bolts.

2.9 Charging Your n+ Mercedes Formula E Team eBike

The eBike ships with approximately 20% charge and must be charged before first use. The battery is located in the seatpost. Battery range is approximately 60 km / 37.5 miles, varying with conditions. Connect the charger to the battery charging dock under the saddle.

2.10 Heads Up Display

The Heads Up Display is made of aluminium alloy and withstands temperatures from -20°C to +50°C (-4°F to +122°F).

Power On/Off

1. Ensure the power button (under the saddle) is switched on.
2. Hold the MODE button (M) for 2 seconds to turn the display on/off.
3. Initially, bypass the passcode immobiliser using the default pincode 0000 by pressing M four times.
4. The display will show four zeros (0000).

To preserve battery, the display turns off automatically after 10 minutes of no movement.

Heads Up Display Features:

• Passcode immobiliser
• Battery life indicator
• Speed display (Real-time, max, average)
• Distance display (single trip, ODO)
• Single trip time display
• Walk assist function display
• Error Code Indicator ⚠️
• USB charging function

The display has 3 button toggles: MODE (M), UP (arrow up), DOWN (arrow down).

Boot Pin Code

The default boot pin code is 0000. Press [MODE] 4 times to enter the main interface.

Adjust the Pin Code

After holding [UP] and [DOWN] for 2 seconds, enter general settings. Then, hold [MODE] and [UP] for 2 seconds to enter the pin code adjustment interface. Press [MODE] to enter pin code setting, change the pin (e.g., 1234), and long press [MODE] to exit and save. Enter the new pin (1234) upon next power-on.

Pin Code Enables Interface

Enter the boot pin code. 'N' means no boot pin code needed; 'Y' means it is required.

Information Display

Short press the MODE button to cycle through display information: Real-time speed (Km/h) → Average speed → Maximum speed → Odometer → Single trip distance → Single trip time → Real-time speed.

Walk Assist Mode

Hold DOWN for 2 seconds to enter WALKING MODE (PAS icon appears). This mode is for walking alongside the bike.

Battery Power Display

5 bars indicate battery capacity. A flashing display means urgent charging is required.

Error Code

An error code will display if a malfunction occurs. Refer to the user manual for details. The bike cannot be ridden with an error code displayed.

Metric/Imperial Unit Display

Hold UP and DOWN for 2 seconds to switch between metric (KM) and imperial (MPH) units.

USB Charging Function

Ensure the bike is off. Use a compatible USB charging chord to connect your device to the USB outlet under the handlebars. A charging icon will appear on the display. Charging terminates automatically upon unplugging and requires the bike to be turned off to reactivate.

FAQ

Q: Why can't I turn on the display?
A: Check if the battery is on and inspect for damage. Contact support@nplusbikes.com for assistance.

Q: How to deal with the error code display?
A: Contact an e-bike maintenance station.

Appendix 1: Error Code Definition

• 21. Power/Current Abnormal
• 22. Throttle Abnormal
• 23. Motor Phase Error
• 24. Motor Hall Defect
• 25. Brake Failed
• 26. Undervoltage
• 27. Speed Sensor Abnormal
• 28. Torque Sensor Abnormal
• 29. Temperature Too Hot
• 30. Abnormal Communication

Comfort Features

3.1 Adjusting Your Saddle Position

Small saddle position changes significantly affect performance and comfort. Make one adjustment at a time.

Forward and Back Adjustment

The saddle can be adjusted forward or back for a customised fit. Ensure the clamp mechanism grips the straight part of the saddle rails and is not touching the curved part. Use recommended torque on fasteners.

Saddle Angle Adjustment

Adjust the saddle angle for comfort. Standard is horizontal, but some prefer a slight nose angle up or down. Ensure the clamp mechanism grips the straight part of the saddle rails and is not touching the curved part. Use recommended torque on fasteners.

3.2 Other Modifications for Comfort

The angle and position of brake and shift control levers on the handlebars can be adjusted. Re-tighten clamp fasteners to the recommended torque as outlined in the Appendix.

Riding Your Bike

4.1 Pedal Powered Assist Mode

Ensure the bike power is ON. After 2 revolutions, the bike will assist you. The pedal assist torque sensing technology matches your input with motor assistance. As you pedal harder, assistance increases. Assistance reduces as pedalling effort decreases.

To adjust pedal assist, use the M (mode) button until PAS is visible on the Heads Up Display. Use the UP/DOWN arrows to select a level from 1 (lowest) to 5 (highest).

4.2 Pedal Mode

To ride as a standard bicycle, switch the power button OFF. Do not remove components; riding unassisted with components attached can damage the bike and motor.

4.3 Gradient Selector

Adjust controls on the handlebar for hills or increasing gradients.

To Ride Your Bike

• Ensure the bike is charged.
• Turn the bike's power on.
• Select gradient (note: only 60% of range is available when stationary).
• Start pedalling; power assist will commence after 2 revolutions.
• Select the appropriate power assist (PAS) level using the M button and UP/DOWN keys.

Troubleshooting

If the motor does not assist after 2 revolutions:

• Check battery is fully charged.
• Ensure the cylindrical silver sensor on rear wheel spokes aligns with the sensing unit on the rear chain stay. Test by rolling the bike forward/backward with hands on the saddle (not pedals); a red light should indicate sensor activation.

Safety Check First Ride

• Check rear wheel nut tension is sufficient using the 15mm tool.
• Check crank bolts (8mm) are tight.
• Check handlebar grip screws are not loose; tighten with a 3mm key if they are.
• Check belt tension is not too tight. Refer to a qualified technician if adjustment is needed.

Safety & Disclaimer

5.1 Safe Riding

For your first ride, choose an environment free from hazards. Familiarise yourself with the power switch, torque sensing, assist, gears, and braking. Always abide by road rules and respect other users. The eBike has a maximum assisted speed of 25 km/h (32 km/h in select countries). Ride at an appropriate speed for conditions and wear adequate protection, including a helmet. Do not ride with headphones or while using a mobile phone. Ensure lights are operational and visible.

Minors

This bike is not intended for minors. Parents/guardians are responsible for the child's safety, ensuring the bike is fitted correctly, in good repair, and that both parent and child understand safe operation and all applicable laws.

5.2 Different Riding Conditions

The bike is designed for pavement and gravel roads. Wet weather reduces traction, braking, and visibility, increasing accident risk. Brakes are less effective, and tires grip less. Ride with caution and brake earlier. Do not ride through deep water, as this can damage the motor, battery, or controller. Protect electrical connections from excess water. Clean the frame and parts with a dry or damp cloth; do not use water.

5.3 Disclaimer

Riding a bicycle involves inherent risks. N Plus Holdings Pty Ltd (n+ bikes) and its associates limit liability for loss caused by use of the bike or products listed in this manual. It is the owner's responsibility to ensure compliance with local laws and jurisdiction. For full legal terms, see https://nplusbikes.com/pages/terms-of-service.

5.4 Liability

Liability for negligence is limited by law. The company is not liable for unforeseen damages assuming normal use. Limitations do not apply in cases of wilful misconduct or gross negligence. Damage claims based on obvious defects are excluded unless reported within 14 days of delivery. n+ bikes provides material on an "as is" basis without warranty of accuracy or completeness.

n+ bikes, its partners, directors, employees, and third parties disclaim all liability for loss or damage suffered from the use of the website or goods sold, including that resulting from negligence.

Warranty

Your n+ Mercedes Formula E Team eBike comes with a 5-year frame warranty and a 2-year parts warranty. Incorrect assembly or installation is not covered. For service centers, visit nplusbikes.com or a local bike shop.

Exclusions

The warranty does not cover:

• Normal wear and tear on parts like tires, chains, brakes, motor, cables, gears, and wheels without assembly or material defects.
• Bicycles serviced by non-qualified centers.
• Additional costs of transport, duties, and assembly/disassembly.
• Parts subject to wear or consumables (tires, spokes, bearings, brake pads, chains, belts, sprockets, bottom brackets, painted surfaces, saddles, handlebar tape, rubber inserts, bolts, threads, sliding bearing surfaces, non-rechargeable batteries, pedals).
• Modifications from the original condition.
• Third-party components (SRAM, Enviolo, Gates, Shimano) – refer to manufacturer warranties.
• Abnormal, competitive, or commercial use, or use for purposes other than intended.
• Damage from failing to follow the user manual, guides, or website information.
• Paint finish and decal damage from competitions, jumping, downhill, or training, or from exposure to severe conditions or climates.

Warnings ❗

• WARNING: Do not modify or tamper with electronics; this voids the warranty and can cause serious accidents or death.
• WARNING: Do not interfere with componentry, including levers, as this can cause malfunction and injury or death.
• WARNING: Failure to wear a helmet can result in serious injury or death.
• WARNING: Keep hands away from rotating discs or wheels, or those recently braked, to prevent injury.
• WARNING: Reflectors are not a substitute for required lights. Riding in low visibility without adequate lighting and reflectors is dangerous and may result in serious injury or death.
• WARNING: Do not remove front or rear reflectors or brackets; they are integral to safety. Removing them reduces visibility and may lead to being struck by vehicles.
• WARNING: Failure to confirm compatibility, properly install, operate, and maintain any component or accessory can result in serious injury or death.
• WARNING: This bike is not intended for minors. Parents/guardians are responsible for child's safety, ensuring proper fit, condition, and understanding of operation and laws. Read this manual with your child before they ride.
• WARNING: Using non-genuine replacement parts may compromise safety and void the warranty. Consult your dealer before changing components.
• WARNING: An improperly fitting bicycle can lead to loss of control and falls.
• WARNING: After saddle adjustment, ensure the mechanism is properly seated and tightened to prevent movement, loss of control, or damage. Periodically check tightness.
• WARNING: If your saddle causes pain or discomfort, stop riding and consult your dealer.
• WARNING: Aerodynamic handlebar extensions will alter steering and braking response.
• WARNING: Always tighten fasteners to the correct torque. Over-tightening can deform bolts; under-tightening can cause movement and fatigue, leading to failure.
• WARNING: Insufficiently tightened stem clamp, handlebar clamp, or bar end bolts can compromise steering. Test by twisting the handlebar/stem assembly relative to the front wheel.
• WARNING: Do not expose the battery to high temperatures (e.g., in a hot car or garage). Heat is a major factor in reducing lithium-ion battery life and can cause injury.
• WARNING: Riding with improperly adjusted brakes or worn pads is dangerous and can result in serious injury or death.
• WARNING: Wet weather impairs traction, braking, and visibility. Accident risk increases significantly. Ride with caution and brake earlier.
• WARNING: Never inflate a tire beyond the maximum pressure marked on the sidewall or rim. Use the lower rating if they differ. Exceeding pressure may cause tire blow-off or rim damage. Use a pump with a pressure gauge.
• WARNING: Applying brakes too hard or suddenly can lock a wheel, causing loss of control. Sudden front brake application may cause the rider to pitch over the handlebars.
• WARNING: Correct fastener tightening is crucial. Too little force means parts may not hold; too much can strip threads or break parts.
• WARNING: An improperly tightened seat post can allow the saddle to move, causing loss of control.
• CAUTION: Be careful not to damage the disc, caliper, or brake pads when re-inserting the disc. Never activate a brake lever unless the disc is correctly inserted.
• WARNING: If a cam lever can be fully closed without finger wrapping for leverage, and leaves no imprint, tension is insufficient. Open lever, turn tension nut clockwise a quarter turn, and try again.

Appendix A: Parts Torque Specifications

Contact Us

Support:

• US: +1 323 897 1244
• UK: +44 7401 254 775
• AU: +61 481 610 861

EMAIL: support@nplusbikes.com

Get social:

• @nplusbikes_
• @nplusbikes

Official Licensed Product

MERCEDES-EQ FORMULA E TEAM