IDEC Technical News
Date: December 29, 2020
Document Number: A-2020082
Important Notice: Issues Caused by Software
SW1A Automation Organizer WindO/I-NV4
The following five issues have been confirmed with the Automation Organizer programming software, WindO/I-NV4. Customers using the affected products are requested to confirm the details below and take appropriate measures.
List of Issues
| No. | Issue | Corrected Version | Release Date |
|---|---|---|---|
| 1 | When a line graph or data history display is placed on a screen from "Screen Number 16" onwards in the base screen or sub-screen, data saved to external memory cannot be displayed. | WindO/I-NV4 Ver.1.14.0 | December 29, 2020 |
| 2 | When transferring files in a folder containing a large number of files to external memory using the FTP server function, values may be written to incorrect device addresses. | ||
| 3 | After removing all users from the "Administrator" security group in the "Security" dialog box, if you save the project file, you will not be able to open the project file even if you enter the correct user name and password. | ||
| 4 | When setting Windows fonts with different names in English and other languages in the "Text Manager" dialog box and exporting text to a CSV file, the text cannot be imported correctly because the font names in the CSV file are judged as incorrect font names. | ||
| 5 | True Type fonts other than Windows fonts cannot be used. |
Solution Method
The following software versions, included with Automation Organizer Ver.3.21.0, support the resolution:
- WindO/I-NV4 Ver.1.14.0
- HG5G/4G/3G/2G-V Programmable Display System Software Ver.4.74
- HG4G/3G Programmable Display System Software Ver.4.74
- HG2G-5F Programmable Display System Software Ver.4.74
- HG2G-5T Programmable Display System Software Ver.4.74
- HG1G Programmable Display System Software Ver.4.74
- HG1P Programmable Display System Software Ver.4.74
Please download the installer for the above versions or later from the "IDEC Member Site" on our website, and upgrade the software by installing it.
Link: https://jp.idec.com/idec-jp/ja/JPY/RD/software/automation-organizer
Procedure for Checking System Software Version
You can check the system software version of your display unit by using the [System Information] dialog box ([Online] tab ⇒ [System Information] button) in WindO/I-NV4.
Figure 1-1: [System Information] Dialog Box
System Program Information
- Model Number: HG5G/4G/3G-V*XT22MF-*
- System Software Version: 4.68
- Download Size [Bytes]: 60030976
- Font/Kanji Dictionary Data Information (F)...
- External Memory Information (E)...
- MICRO/Internal Project Information
- Project Name: Project01
- Update Date: 2019/09/27 17:30:40
- Project Version: 1.11.4
- Communication Driver Information (C)
- Editing Project Information
- Project Name: Project01
- Update Date: 2019/11/07 13:15:47
- Project Version: 1.11.4
Issue 1
[Affected Products]
- WindO/I-NV4 Ver.1.12.0~Ver.1.13.1
- HG5G/4G/3G/2G-V Programmable Display System Software Ver.4.69~Ver.4.73
- HG4G/3G Programmable Display System Software Ver.4.69~Ver.4.73
- HG2G-5F Programmable Display System Software Ver.4.69~Ver.4.73
- HG2G-5T Programmable Display System Software Ver.4.69~Ver.4.73
- HG1G Programmable Display System Software Ver.4.69~Ver.4.73
- HG1P Programmable Display System Software Ver.4.69~Ver.4.73
- (Automation Organizer Ver.3.17.0~Ver.3.20.0)
- Product Model Number: SW1A-W1C
※ Software downloaded from the "IDEC Member Site" is also included.
| Model | Model Number |
|---|---|
| HG5G/4G/3G/2G-V | HG5G-VFXT22MF-B |
| HG4G-VCXT22MF-B | |
| HG3G-VAXT22MF-* | |
| HG3G-V8XT22MF-* | |
| HG2G-V5FT22TF-* | |
| HG4G/3G | HG4G-CJT22TF-B |
| HG4G-CJT22MF-B | |
| HG3G-AJT22TF-* | |
| HG3G-AJT22MF-* | |
| HG3G-8JT22TF-* | |
| HG3G-8JT22MF-* | |
| HG2G-5F | HG2G-5FT22TF-* |
| HG2G-5T | HG2G-5TN22TF-* |
| HG2G-5TT22TF-* | |
| HG1G | HG1G-4VT22TF-* |
| HG1P | HG1P-ST32YBFH-BO |
| HG1P-ST32ZBFH-BO |
[Phenomenon]
When a line graph or data history display is placed on a screen from "Screen Number 16" onwards in the base screen or sub-screen, data saved to external memory cannot be displayed.
Figure 1-1: Data in BIN file not displayed in line graph
A graph showing "BIN file data not displayed as a line graph" with time on the x-axis and temperature on the y-axis.
Figure 1-2: Data in BIN file not displayed as numerical values
A table showing "BIN file data not displayed as numerical values" with columns for Sampling Time, Data001, Data002, Data003, Data004, Data005.
[Temporary Countermeasure]
There is no temporary countermeasure. Please implement the permanent solution described in the "Solution Method" section.
Issue 2
[Affected Products]
- WindO/I-NV4 Ver.1.2.0~Ver.1.13.1
- HG5G/4G/3G/2G-V Programmable Display System Software Ver.4.65~Ver.4.73
- HG4G/3G Programmable Display System Software Ver.4.36~Ver.4.73
- HG2G-5F Programmable Display System Software Ver.4.36~Ver.4.73
- (Automation Organizer Ver.3.30~Ver.3.20.0)
- Product Model Number: SW1A-W1C
※ Software downloaded from the "IDEC Member Site" is also included.
| Model | Model Number |
|---|---|
| HG5G/4G/3G/2G-V | HG5G-VFXT22MF-B |
| HG4G-VCXT22MF-B | |
| HG3G-VAXT22MF-* | |
| HG3G-V8XT22MF-* | |
| HG2G-V5FT22TF-* | |
| HG4G/3G | HG4G-CJT22TF-B |
| HG4G-CJT22MF-B | |
| HG3G-AJT22TF-* | |
| HG3G-AJT22MF-* | |
| HG3G-8JT22TF-* | |
| HG3G-8JT22MF-* | |
| HG2G-5F | HG2G-5FT22TF-* |
Issue 3
[Affected Products]
- WindO/I-NV4 Ver.1.0.0~Ver.1.13.1
- (Automation Organizer Ver.3.00~Ver.3.20.0)
- Product Model Number: SW1A-W1C
※ Software downloaded from the "IDEC Member Site" is also included.
| Model | Model Number |
|---|---|
| HG5G/4G/3G/2G-V | HG5G-VFXT22MF-B |
| HG4G-VCXT22MF-B | |
| HG3G-VAXT22MF-* | |
| HG3G-V8XT22MF-* | |
| HG2G-V5FT22TF-* | |
| HG4G/3G | HG4G-CJT22TF-B |
| HG4G-CJT22MF-B | |
| HG3G-AJT22TF-* | |
| HG3G-AJT22MF-* | |
| HG3G-8JT22TF-* | |
| HG3G-8JT22MF-* | |
| HG2G-5F | HG2G-5FT22TF-* |
| HG2G-5TN22TF-* | |
| HG2G-5T | HG2G-5TT22TF-* |
| HG1G | HG1G-4VT22TF-* |
| HG1P | HG1P-ST32YBFH-BO |
| HG1P-ST32ZBFH-BO |
[Phenomenon]
When you remove all users from the "Administrator" security group in the [Security] dialog box (Figure 3-1), turn OFF the [Use security function] checkbox, and save the project file after setting a password (Figure 3-2), you will not be able to open the project file even if you enter the correct user name and password.
Figure 3-1: Removing Administrator from Security Group
A screenshot of the Security dialog box showing user groups.
Figure 3-2: Turning OFF the [Use security function] checkbox and setting a password
A screenshot of the Security dialog box with the [Use security function] checkbox unchecked and password fields.
[Temporary Countermeasure]
There is no temporary countermeasure. Please implement the permanent solution described in the "Solution Method" section.
Issue 4
[Affected Products]
- WindO/I-NV4 Ver.1.12.0~Ver.1.13.1
- (Automation Organizer Ver.3.18.0~Ver.3.20.0)
- Product Model Number: SW1A-W1C
※ Software downloaded from the "IDEC Member Site" is also included.
| Model | Model Number |
|---|---|
| HG5G/4G/3G/2G-V | HG5G-VFXT22MF-B |
| HG4G-VCXT22MF-B | |
| HG3G-VAXT22MF-* | |
| HG3G-V8XT22MF-* | |
| HG2G-V5FT22TF-* | |
| HG4G/3G | HG4G-CJT22TF-B |
| HG4G-CJT22MF-B | |
| HG3G-AJT22TF-* | |
| HG3G-AJT22MF-* | |
| HG3G-8JT22TF-* | |
| HG3G-8JT22MF-* | |
| HG2G-5F | HG2G-5FT22TF-* |
| HG2G-5TN22TF-* | |
| HG2G-5T | HG2G-5TT22TF-* |
| HG1G | HG1G-4VT22TF-* |
| HG1P | HG1P-ST32YBFH-BO |
| HG1P-ST32ZBFH-BO |
[Phenomenon]
On non-English Windows OS, when you set Windows fonts with different names in English and other languages (e.g., "MS Gothic" and "MS ゴシック") in the [Text Manager] dialog box and export text to a CSV file, the font names in the CSV file are output as the English name (MS Gothic). As a result, the text cannot be imported because it is judged as an incorrect font name during import.
Figure 4-1: Error Message During Import Execution
An error message indicating "The following errors were found. Import aborted. Row number: 2, Column number: 5. Invalid Windows font. (MS Gothic)"
[Temporary Countermeasure]
Replace the English font names in the exported CSV file with the font names of the language of the Windows OS where WindO/I-NV4 is running, and then import. The font names of the Windows OS language are the strings displayed in the [Font Name] text box in the [Font] dialog box ([Text Manager] dialog box > Click the [Change] button) of WindO/I-NV4.
Figure 4-2: Font Names in Windows OS Language
A screenshot of the Font dialog box showing a list of fonts including MS UI Gothic, MS Gothic, MS Mincho, etc.
(Example) If you export "MS Gothic" on a Japanese Windows OS, "MS Gothic" will be output in the CSV file, so replace it with "MS ゴシック".
Figure 4-3: Replacing Incorrect Font Names
A comparison showing a CSV file with "MS Gothic" and the corrected version with "MS ゴシック".
Issue 5
[Affected Products]
- WindO/I-NV4 Ver.1.0.0~Ver.1.13.1
- (Automation Organizer Ver.3.00~Ver.3.20.0)
- Product Model Number: SW1A-W1C
※ Software downloaded from the "IDEC Member Site" is also included.
| Model | Model Number |
|---|---|
| HG5G/4G/3G/2G-V | HG5G-VFXT22MF-B |
| HG4G-VCXT22MF-B | |
| HG3G-VAXT22MF-* | |
| HG3G-V8XT22MF-* | |
| HG2G-V5FT22TF-* | |
| HG4G/3G | HG4G-CJT22TF-B |
| HG4G-CJT22MF-B | |
| HG3G-AJT22TF-* | |
| HG3G-AJT22MF-* | |
| HG3G-8JT22TF-* | |
| HG3G-8JT22MF-* | |
| HG2G-5F | HG2G-5FT22TF-* |
| HG2G-5TN22TF-* | |
| HG2G-5T | HG2G-5TT22TF-* |
| HG1G | HG1G-4VT22TF-* |
| HG1P | HG1P-ST32YBFH-BO |
| HG1P-ST32ZBFH-BO |
[Phenomenon]
Fonts other than True Type that were supported in WindO/I-NV2 cannot be used in WindO/I-NV4. As a result, when opening a project file from WindO/I-NV2 in WindO/I-NV4, fonts other than True Type are judged as invalid fonts, and they are converted to the default font set in the [Basic] tab of the [WindO/I-NV4 Options] dialog box.
[Temporary Countermeasure]
There is no temporary countermeasure. Please implement the permanent solution described in the "Solution Method" section.
