HP Endpoint Management for Everywhere Work

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Digital transformation at HP supports global workers everywhere with HP Solutions managing endpoint devices and providing insights and analytics.

Customer Quote

"In our legacy environment, we could support only 95% of employees working in the office. Now, we can support 100% of our employees working from anywhere."

Shawana Gaines, Vice President, Employee and Infrastructure Solutions

A Better Device Experience

An early adopter of work-life flexibility, HP has supported a highly mobile workforce for many years. When its IT team faced transitioning nearly 70,000 employees, contractors, and their devices to a remote and hybrid work environment, they found powerful support in HP Solutions that made this crucial shift both simple and transformational.

HP set out to ensure they could:

Pre-provision devices at the factory and ship directly to users
Provide simple user set-up in under an hour
Enable a productive and secure work experience from any location
Provide a near smartphone set-up experience
Ensure faster boot times and better performance by improving CPU and memory utilization
Offer more control over reboot requirements via deferrals
Support application installations on demand via the self-service store
Deliver IT support for all employees regardless of location

HP IT's Three-Pillar Approach to Business Outcomes

HP IT implements a three-pillar approach to deliver desired business outcomes:

Asset Management

Implementing end-to-end device management brings the right devices, modular services, and insights that allow HP IT to optimize the end-users' digital experience while controlling costs.

Modern Management

Transforming HP IT to a fully modern and cloud-native endpoint management service that securely and efficiently supports the hybrid worker, regardless of location and connectivity option.

Data Driven

Supporting a comprehensive analytics platform provides HP IT with a 360-degree view of endpoint performance and health, along with the end-user digital experience. This view allows HP IT to proactively remediate issues, manage the user experience, and make data-driven decisions around fleet management.

Leaping from Legacy to Cloud-Based Infrastructure

While already in the midst of a digital transformation, HP accelerated to immediately modernize its infrastructure and endpoint management to support the sudden pandemic-driven shift to a remote and hybrid world. The move went beyond just pieces of hardware to include software, authentication, device imaging, and break/fix. All had to happen seamlessly, everywhere employees were, due to the workforce operating remotely from home.

HP Priorities for Cloud-Based Digital Revolution

Deliver uninterrupted productivity for end-users
Provide support for remote workers
Eliminate reliance on VPN infrastructure for patching and application deployments
Reduce resource constraints on IT
Simplify device configuration and deployment
Increase security across the full environment

How HP Achieved IT

HP IT continually uses HP products and services in IT operations to both test and validate they meet customer needs and to generate new and creative services and solutions. The HP IT team chose the HP Endpoint Management Service and HP Workforce Insights and Analytics to support their growing hybrid work environment.

Do Anything from Anywhere

Being able to do things in real time is more important than ever. With HP Endpoint Management, IT delivers everything needed from the cloud. When an employee opens the device box, they simply turn it on and log in. Everything happens in the background without IT help. For users, it's an easy out-of-the-box experience much like getting a new smartphone. Apps are available from a self-service portal without accessing a corporate network.

Fix Problems Before They Happen

With traditional on-prem management, it's next to impossible for IT to see what's going on with every employee device. But cloud-based HP Workforce Insights & Analytics cuts down the need for users to submit help desk tickets by enabling IT to address device and application issues before they cause problems. These analytics help identify poor device performance due to device age or remediable factors like CPU or memory utilization. IT can easily manage asset inventory, device health, and performance—with multi-OS, multi-vendor support from preconfigured, easily customizable dashboards.

Take the Hassle out of Device Management

The capability of HP Managed Device Services to drop-ship 30,000-plus PCs in one year all over the world to employees' homes is a true enabler for anywhere work. Whether a device issue is identified through analytics or help desk incidents, a replacement is shipped directly to the user. Workers simply open the new box with the replacement PC and return the broken one in the same box. The PC can then be refurbished by HP and returned to the fleet, a definite advantage during supply-chain shortages.

The End Results

98% User satisfaction survey results with HP Endpoint Management
30% Reduction in support tickets from end-users
70 Migrated to App Store (All Self Service)
1 Hour or Less Average time to end-user productivity by leveraging Windows Autopilot and self-provisioning processes
Boot Time: Comparing modern managed devices to legacy imaged devices, boot times with HP Managed Device Services with Endpoint Management are significantly lower.
CPU Utilization: CPU Utilization is significantly improved with HP Managed Device Services with Endpoint Management compared to legacy imaged devices.
Memory Utilization: Devices monitored by HP Managed Device Services with Endpoint Management utilize less memory for the average HP end-user compared to legacy imaged devices.

A Manageability Win-Win

HP successfully shifted from legacy on-premises infrastructure and processes to modern, cloud-based, unified endpoint management. Unlike the typical manual model, this remote and automated approach to device onboarding, software patches, and updates results in less hands-on time and fewer endpoint security compliance worries for IT. For remote employees, this translated to a seamless onboarding and maintenance experience—without the hassle of needing to reimage their devices or connecting to VPN for apps.

Impacts and Outcomes for IT Teams

Increased workforce performance—retooled processes, policies, and infrastructure to support a mobile/hybrid workplace
Reduced IT resourcing needs by automating updates
Gained digital effectiveness by using HP Workforce Insights & Analytics telemetry to identify poor device performance due to device age or remediable factors like CPU or memory utilization
Dispensed with traditional imaging, freeing IT time and helping employees be productive right out of the box
Reduced IT time spent enforcing device management policies
Simplified security by implementing Microsoft security baselines

Employee Benefits

Quick device self-provisioning (one hour or less)
Faster boot times and improved device performance
Enhanced stability and better memory/CPU utilization
Single catalog access for all applications
Secure, smartphone-like experience with remote work flexibility

Device Management for the Everywhere Office

Remote. On-site. On the go. There's an easier way for IT to manage devices so that employees can work when and where they need to. Learn how HP Workforce Solutions experts can manage your journey to the cloud.

Learn more at https://hp.com/managed-device-services

Disclaimers

This section contains various disclaimers regarding HP Managed Device Services, HP Endpoint Management, HP Workforce Insights & Analytics, and related services and software. Key points include:

HP Managed Device Services may require financing and vary by region.
HP Endpoint Management requires separately purchased Microsoft 365 Enterprise, Azure Subscription, and PowerBI license. OS support includes Windows 10/11, with optional Android/iOS support.
HP Workforce Insights & Analytics with TechPulse is a telemetry and analytics platform.
Home Delivery requires customer email approval and specific order templates.
Not all services are available in all locations.
Data is based on HP Global Service Delivery data from November 2020 to October 2021.
HP Services are governed by applicable terms and conditions. Microsoft and Windows are registered trademarks of Microsoft Corporation.

Document identifier: 4AA8-2022ENW, July 2025, Rev. 1

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