HP Windows 10 IoT Enterprise Administrator Manual

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Sixth edition: March 2023
First edition: January 2016
Document Reference Number: 854560-056

User Input Language Syntax Key

Text that you must enter into a user interface is indicated by Monospaced font.

Table of Contents

1. Getting Started ..... 1
   Logging into Windows ..... 1
   Accessing Administration Applications in Control Panel ..... 1
   Local Drives ..... 1
2. Write Filter ..... 3
3. Configuration ..... 4
   User Account Management ..... 4
   Changing a Password. ..... 4
   Creating Other User Accounts ..... 4
   Changing Account Type ..... 5
   Deleting a User Account ..... 5
   Disabling Wireless Capability ..... 5
   Configuring System Date and Time Settings ..... 6
   Installing Applications ..... 6
   Configuring Application Caching to the RAM Drive. ..... 7
   Installing the Microsoft Edge Browser Update ..... 7
   Windows Sandbox ..... 7
   Security Features. ..... 7
   Specification Descriptions ..... 7
   Managing Languages for a Windows Recovery Image ..... 8
   Running Script Files with PowerShell to Schedule Security Updates ..... 9
4. Remote Desktop Applications. ..... 11
   HP Anyware ..... 11
   Citrix Receiver ..... 11
   Enabling Single Sign-On for Citrix Receiver ..... 11
   VMware Horizon View Client ..... 11
   Remote Desktop Connection ..... 12
   AVD/Win365 Remote Desktop Client (Extension Only) ..... 12
   HP ZCentral Remote Boost (Certain Thin Clients Only) ..... 13
5. Administration Applications ..... 14
   HP Device Manager ..... 14
   HP Easy Shell ..... 14
   Opening HP Easy Shell ..... 14
   Opening HP Easy Shell Configuration ..... 14
   HP Function Key Filter (Certain Thin Clients Only) ..... 14
   HP Hotkey Filter (Extension Only) ..... 15
   HP Logon Manager ..... 15
   HP RAM Disk Manager ..... 15
   HP ThinUpdate ..... 15
   HP USB Port Manager ..... 16
   HP Write Manager ..... 16
   Microsoft Endpoint Configuration Manager ..... 16
   HP User State Tool (Extension Only) ..... 16
6. Finding Software Downloads ..... 17
7. Additional Information ..... 18
8. Index ..... 19

1 Getting Started

This manual is intended for administrators of HP thin clients based on the Windows 10 IoT Enterprise operating system. You are expected to use an operating system image provided by HP and log into Windows as an administrator during system configurations or when using administration applications, as described in this manual.

Logging into Windows

There are two default user accounts.

• Administrator or Admin: Allows you to perform permanent system configurations, such as managing user accounts or installing applications.

NOTE: For newer images, the built-in Administrator account included with Windows is disabled by default and is replaced by the Admin. account provided by HP. HP strongly recommends keeping the built-in Administrator account disabled as it does not have User Account Control prompts to confirm that you authorize operating system changes, which can lead to unintentional changes. Prompts are enabled in the Admin. account.

• User: Does not allow permanent system changes and is intended for end-user operation

The User account logs into Windows automatically at startup, and you must then switch to the Administrator or Admin. account manually using the default password Administrator or Admin respectively.

To switch to the User account, use the default password User.

NOTE: User account passwords are case-sensitive. HP recommends changing the passwords from their default values. For more information about user accounts, including how to change a password, refer to the User Account Management section on page 4.

Accessing Administration Applications in Control Panel

Follow the instructions to open Control Panel.

Most administration applications mentioned in this guide are found in Control Panel when the view by icons (not categories) is used.

• On the Start button, search for Control Panel and select it.

Local Drives

There are two default local drives.

• C: (flash drive): This is the physical disk where the operating system and applications are installed. This disk is protected by a write filter (refer to the Write Filter section on page 3).

CAUTION: The system may become unstable if the free space on the flash drive is less than 10%.

• Z: (RAM drive): This is a virtual drive created using RAM. This drive behaves like a physical disk, but is created at system startup and destroyed at system shutdown. You can configure the size of this drive with HP RAM Disk Manager (refer to the HP RAM Disk Manager section on page 15).

NOTE: When the HP write filter is active, the Device Manager RAM drive device displays a yellow warning icon indicating that the device is disabled.

2 Write Filter

New HP thin clients are protected by the write filter provided with HP Write Manager. For more information, refer to the administrator manual for HP Write Manager (HPWM).

3 Configuration

Use this chapter to make configuration changes. IMPORTANT: Be sure to disable the write filter before proceeding with configuration changes. Once you have finished making changes, be sure to enable the write filter.

User Account Management

Changing a Password

Follow these instructions to change the password for the account that is logged in:

1. Select Start, then select Settings.
2. Select Accounts.
3. Select Sign-in options.
4. Select the Change button under the Password heading, then follow the on-screen instructions.

To change the password for a different account:

1. In Control Panel, select User Accounts.
2. Select Manage another account.
3. Select the account you want to manage.
4. Select Change password, then follow the on-screen instructions.

NOTE: Only administrators can change passwords. A standard user cannot change their own password.

Creating Other User Accounts

A newly created account is automatically a member of the local Users group, but to match the default User account, you must add the new account to the Power Users group. If not, the new user will not be able to add a local printer.

IMPORTANT: Due to space constraints on the flash drive, keep the number of users to a minimum.

To add a user account:

1. Select Start, then select Settings.
2. Select Accounts.
3. Select Other accounts.
4. Select Add another user on this PC, then follow the on-screen instructions.

NOTE: For more information about configuring a specific user account that you want to log into automatically at system startup, refer to the HP Logon Manager section on page 15.

A new user account has a user profile based on a default template. A user profile contains the configuration information for a user account, such as desktop settings, network connections, and application settings. A user profile can be either local (specific to a thin client) or roaming (server-based and accessible from multiple different thin clients).

NOTE: Local copies of roaming profiles should be written to the flash drive (C:); it must have sufficient free space for this operation. Roaming profiles are not retained when the system restarts.

Changing Account Type

Use the following procedure to change the account type between administrator and standard user:

1. Select Start, then select Settings.
2. Select Accounts.
3. Select Other accounts.
4. Select the account you want to manage, select Change account type, then follow the on-screen instructions.

Deleting a User Account

Follow this procedure to remove a user account.

1. Select Start, then select Settings.
2. Select Accounts.
3. Select Other accounts.
4. Select the account you want to delete, select Delete, then follow the on-screen instructions.

Disabling Wireless Capability

If you need to disable wireless capability on the system, follow these steps:

1. Select Start, then Settings, Network & Internet, and then Change adapter options under the Wi-Fi heading.
   — OR —
   In Control Panel, select Network and Sharing Center, then Change adapter settings.
2. In the list of network connections, right-click (or tap and hold) the item associated with the wireless adapter, then select Disable.

Configuring System Date and Time Settings

You can manually set the system date and time.

The Windows Time service is set to Manual (Trigger Start). By default, this service attempts to synchronize with Microsoft’s clock server (time.windows.com) every seven days. If the thin client is connected to a domain, this service attempts to synchronize its clock with an available domain controller or NTP server, if applicable.

To access these settings:

1. Select Start, then select Date & time.

TIP: You can also access these settings by right-clicking the clock icon in the Windows notification area and selecting Adjust date/time.

Installing Applications

Use this procedure to install an application.

1. Disable the write filter (requires a system reboot).
2. Proceed with the installation.

NOTE: If the installation process requires a system reboot, you should perform the reboot before proceeding to the next step.
3. Enable the write filter (requires a system reboot).

When installing applications, it may be necessary to temporarily change certain environment variables so that they point to the flash drive (C:) instead of the RAM drive (Z:). The RAM drive space may be insufficient to hold temporary files cached during the installation of some applications.

To change environment variables:

1. Right-click (or press and hold) the Start button, then select System from the menu.
   — OR —
   Press the Windows key +X, then select System from the menu.
2. Select Advanced system settings, then select Environment Variables.
3. Set the TEMP and TMP variables to C:\Temp.

NOTE: Create this folder beforehand if necessary.
IMPORTANT: Then, be sure to reset the environment variables to their original values.

Configuring Application Caching to the RAM Drive

You must configure applications that cache temporary files to the RAM drive (Z:) to reduce the number of write operations to the flash drive (C:). By default, the following items are cached to the RAM drive:

• Temporary user, system, and print spool files
• Temporary Internet files (copies of websites and media saved for faster viewing)
• Website cookies, caches, and databases (stored by websites to save preferences or improve website performance)
• Browsing history

Installing the Microsoft Edge Browser Update

Microsoft Edge with Internet Explorer mode replaces the Internet Explorer 11 desktop application.

• Microsoft Edge is excluded from Windows Update. You can obtain the update via https://www.microsoft.com/en-us/edge/business/download every 6 weeks.
• When the system is connected to the Internet, Microsoft Edge normally attempts to update itself automatically when an update is available. Due to the write filter, HP disables automatic updating of Edge in its Windows 10 IoT images.

You can view the automatic update function by going to edge://settings/help.
NOTE: When automatic updating is disabled, a notification window opens to inform you that HP has disabled this function. Your company’s IT department has not disabled this function.

Windows Sandbox

Windows 10 IoT Enterprise 2021 LTSC does not support Windows Sandbox on HP thin client images.

Security Features

Specification Descriptions

The following security specifications can be used with the Windows 10 IoT operating system to maintain the security of company data and the device.

NOTE: The information in this section may only be available in English.

• DirectAccess: Provides remote access to a corporate network without launching a separate VPN.
• BranchCache: Allows a device to cache files, websites, and other content from central servers, ensuring that content is not downloaded multiple times over the wide area network (WAN).
• AppLocker: Specifies a subset of applications that can be run on the system.
• Enterprise Sideloading: Allows IT to deploy applications directly to devices without the help of the Windows Store.
• BitLocker/BitLocker To Go: Enables full hard drive encryption and optional binding to the TPM chip, preventing the hard drive from functioning if it is removed from the thin client.
• Device Encryption: Enables automatic hard drive encryption.
• Secure Boot/Trusted Boot: Ensures that thin clients boot only using a secure boot source.
• Device Guard: Allows you to lock down a device so that only secure applications can run.
• Credential Guard: Uses virtualization-based security to isolate user credentials and specify privileged system software that can access credentials.
• Microsoft Passport: Allows you to use strong 2-factor authentication consisting of a registered device and Windows Hello, a biometric input, or a PIN.
• Virtual Secure Mode: Protects the operating system kernel and system files from malicious programs, using virtualization technology.
• Windows Hello: Allows you to use biometric authentication through fingerprint comparison and facial recognition.

NOTE: The Trusted Platform Module (TPM) is required for the following features:

• BitLocker
• Device Guard
• Credential Guard
• Microsoft Passport

Managing Languages for a Windows Recovery Image

Use this procedure to manage languages for a Windows recovery image.

1. Deploy a Windows recovery image provided by HP to a thin client using HP ThinUpdate or HP Device Manager.
2. Power on the computer and disable the write filter.
3. Open the Services application and delete the registry key HKEY_LOCAL_MACHINE \SOFTWARE \Policies \Microsoft \Windows \WindowsUpdate to enable the Windows Update service.
4. Download and install the latest servicing stack update and cumulative update through HP Device Manager or HP ThinUpdate.
5. On the thin client, open the Windows Settings application, select Time & language, then select Language. The current languages are displayed here.
6. Select the plus (+) button to add a new language, or select a current language to remove a language.
7. Repeat the previous step until the languages you want are enabled. You can make other system changes, such as changing passwords, configuring remote login information, removing applications, configuring Wi-Fi® information.
8. Capture the image using HP ThinUpdate or HP Device Manager.
9. Disable the Windows Update service.
10. Turn on the write filter.
11. Deploy the captured image to your thin clients.

Running Script Files with PowerShell to Schedule Security Updates

This section describes how to schedule Windows Defender definition updates. Follow the instructions described in this section to run a script file with PowerShell.

NOTE: In this case, use Notepad to create scripts and save them with a .ps1 extension.

1. Create PowerShell scripts using the following commands:
   a. To capture system security information output, create a script that includes GetMpComputerStatus to run in PowerShell. This command lists the versions of Defender components. For example: ComputerStatus.ps1.
   b. To update the unit every day at midnight, create a script that includes the command SetMpPreference -SignatureScheduleDay Everyday to run in PowerShell. For example: Scheduleday.ps1.
   c. To update the unit at a specific time, create a script that includes the command SetMpPreference -SignatureScheduleTime XXX to run in PowerShell. (xxx indicates the number of minutes past midnight to start an update. For example, 120 is 2:00 AM) Example: ScheduleTime.ps1.

NOTE: Save your scripts to a USB flash drive or a network share where you can easily access and run them later.
2. To run PowerShell scripts on Windows 10, you must change the Execution Policy and perform the following tasks:

• Disable the HP write filter (HPWF) and reboot the unit under test (UUT).
• Open and run PowerShell with administrator privileges.
• Type Set-ExecutionPolicy RemoteSigned then press the Enter key.
• Type A to accept the change, then press Enter.

3. Follow these steps to schedule system security updates:
a. Navigate to the path where your scripts are saved.
b. Determine the computer status. Locate and run the script you created in step 1(a).
c. To update system security information every day at midnight, locate and run the script you created in step 1(b), setting the schedule as needed.
d. To update system security information at a specific time, locate and run the script you created in step 1(c), setting the time as needed.

4. Exit PowerShell.
5. Enable the HPWF and reboot the computer.
6. Wait for the system to update Windows Security at the scheduled time and run the ComputerStatus.ps1 script to ensure that system security information has been updated successfully.

NOTE: To use the Unified Write Filter (UWF) instead of HPWF, follow the steps in this section and enable UWF instead of HPWF where it is displayed.

4 Remote Desktop Applications

HP Anyware

HP Anyware uses PCoIP® display technology to adapt to LAN or WAN network conditions in real time. You can access your remote workflows and use your devices anywhere there is network access, including high-latency networks.

To open HP Anyware:

• Select Start, then PCoIP Client.

NOTE: To use HP Anyware with administration applications, ensure that HP Easy Shell v4.1.10 or later, and HP Write Manager v1.8.12 or later are installed.

Citrix Receiver

Citrix® Receiver is used when Citrix Presentation Server, XenApp, or XenDesktop® is deployed with Web Interface. Citrix Receiver allows you to place icons on the Windows desktop for seamless integration of published applications.

To open Citrix Receiver:

• Select Start, then Citrix Receiver.

Enabling Single Sign-On for Citrix Receiver

Use this procedure to enable single sign-on (SSO) for Citrix Receiver.

1. Uninstall the pre-installed Citrix Receiver application on the thin client.
2. Download the latest version of Citrix Receiver (refer to the Additional Information section on page 18).
3. Run the SoftPaq to extract the installer to C:\swsetup.
4. Enter the following command at the command line to install Citrix Receiver:
   CitrixReceiver.exe /includeSSON ENABLE_SSON=Yes /silent
5. Configure Group Policy settings as needed.

VMware Horizon View Client

Use this procedure to open VMware Horizon View Client.
VMware Horizon™ View™ Client is software that establishes a connection between endpoint node devices and Horizon View virtual desktops and applications.

• Select Start, then VMware Horizon View Client.

Remote Desktop Connection

Use this procedure to open Remote Desktop Connection.
Remote Desktop Connection allows you to establish a Remote Desktop Protocol (RDP) connection from Microsoft®.

• Select Start, then Windows Accessories, and then Remote Desktop Connection.

NOTE: If a Windows server is used, a Terminal Server Client Access License (TSCAL) must also be present on the network. A client access license (CAL) allows the client to use services provided by the Windows server. The server grants temporary licenses (on an individual device basis) that are valid for 90 days. After that, TSCALs must be repurchased and installed on the TSCAL server. A client cannot establish a connection without a temporary or permanent license.

AVD/Win365 Remote Desktop Client (Extension Only)

Azure Virtual Desktop and Windows 365 are virtualized systems that bring Windows 10 and Windows 11 to the cloud. You can securely and globally stream the full Windows experience to devices. Use the information in this section to properly configure the client.

The HP write filter causes settings to be lost after reboot. This section describes how to retain certain settings between reboots.

AVD/Win365 Client (Write Manager)

• Client connection information persists only for Admin and User accounts pre-configured on HP images. After rebooting the computer, you can save user subscription information, such as the username, for administrator and user accounts, but you cannot save password information.

To retain client connection information, enable the AVD/Win365 profile in HPWM 2.XX:

1. Under Windows, log in as a user and navigate to the %localappdata% folder. For example: C:\Users\<username>\AppData\Local.
   Since HPWM cannot handle exceptions using wildcards, you must add an exclusion for rdclientwpf.
   2. Open the HPWM interface and add an exception for the rdclientwpf folder under the user folder in Windows. For example:
   C:\Users\<username>\AppData\Local\rdclientwpf.
   Be sure to add an exception for all user accounts that are necessary. Refer to the HP Write Manager Administrator Manual for more information.

NOTE: Passwords do not persist.

• To disable automatic client updates, enter the following registry key: [HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\MSRDC\Policies] "AutomaticUpdates" =dword:00000000.
• Upgrading HPWM to 2.XX does not add a new profile to AVD/Win365. To obtain these profiles, uninstall the existing HPWM version, then reinstall it (this task removes any custom profiles that were previously saved). If you need to save created or customized profiles, use HPWM to export them and then import the ones you need into HPWM after the clean installation.

REMARK: Ensure that HP Write Manager is installed before installing the HP User State Tool.

Retain client window settings by enabling the AVD/Win365 profile in the HP User State Tool (HPUST) X.XX (extension only). The recurrence function applies only to the client window and not to windows from the time resources are launched. This will retain user-specific settings in the AVD client UI, such as dark and light mode, and user-specific state settings, such as client window size and client window position.

HP ZCentral Remote Boost (Certain Thin Clients Only)

Use HP ZCentral Remote Boost to access the remote desktop transmitted by HP ZCentral Remote Boost Sender. Use this procedure to open HP ZCentral Remote Boost.

HP ZCentral Remote Boost is available as an add-on module for certain thin clients. HP ZCentral Remote Boost brings more security, performance, mobility, and collaboration to your workstation deployment. With HP ZCentral Remote Boost, you can use a desktop computer, laptop, or lower-power thin client to remotely connect to a powerful workstation and use your graphics-intensive applications, wherever you go.

Your applications run natively on the remote workstation and take full advantage of its graphics resources. The remote workstation desktop is transmitted over a standard network to your local computer using advanced image compression technology, specifically designed for text, digital imagery, and high-frame-rate video applications.

• Select Start, then HP, and HP ZCentral Remote Boost.

For more information, go to https://www.hp.com/zcentral and refer to the user manual for HP ZCentral Remote Boost.

5 Administration Applications

This chapter introduces the administration applications available for HP thin clients.
NOTE: Some applications may not be pre-installed in certain HP thin client image versions. If an application is not pre-installed, refer to the Finding Software Downloads section on page 17.

HP Device Manager

HP Device Manager (HPDM) provides HP thin clients with centralized, server-based administration capabilities. The client component is HPDM Agent.

To open HPDM Agent:

• In Control Panel, select HPDM Agent.

For more information, refer to the administrator manual for HP Device Manager.

HP Easy Shell

HP Easy Shell allows you to configure connections, websites, and applications for kiosk-style deployments of HP thin clients on Windows® operating systems. You can also customize the kiosk interface presented to standard end users and enable or disable user access to specific Control Panel settings. The configured environment can be deployed to multiple thin clients using HP Device Manager (HPDM).

Opening HP Easy Shell

Use this procedure to open HP Easy Shell (the kiosk interface for end users or administrator tests):

• Select Start, then HP, and HP Easy Shell.

Opening HP Easy Shell Configuration

Use this procedure to open HP Easy Shell Configuration (the configuration application for administrators):

• In Control Panel, select HP Easy Shell Configuration.

For more information, refer to the administrator manual for HP Easy Shell.

HP Function Key Filter (Certain Thin Clients Only)

HP Function Key Filter allows you to change screen brightness when connected to remote sessions.

HP Hotkey Filter (Extension Only)

HP Hotkey Filter is a security tool that allows a user to lock or unlock their remote desktop session without affecting the local instance of Windows. In many thin client deployments, access to the local Windows desktop and the local Windows file system is not necessary and may be undesirable.

To open HP Hotkey Filter:

• In Control Panel, select HP Hotkey Filter.

For more information, refer to the administrator manual for HP Hotkey Filter.

HP Logon Manager

Use the following procedure to configure the thin client to automatically log into a specific user account:

1. In Control Panel, select HP Logon Manager.
2. In the Windows Logon Configuration dialog box, check the Enable Automatic Logon box, insert the account credentials and domain name, then select OK.

TIP: To log in as a different user or as an administrator when automatic logon is enabled, simply log out of the current account to return to the Windows logon screen.

HP RAM Disk Manager

HP RAM Disk Manager allows you to configure the size of the RAM drive (Z:).
NOTE: HP RAM Disk Manager does not work when the HP write filter is enabled (this is the default write filter in the image). It is only useful if an administrator switches to the Microsoft UWF write filter.

To open HP RAM Disk Manager:

• In Control Panel, select HP RAM Disk Manager.

HP ThinUpdate

HP ThinUpdate allows you to download applications or operating system images from HP, capture an HP thin client image, and use USB flash drives for deploying images and add-ons.

To open HP ThinUpdate:

• Select Start, then HP, and HP ThinUpdate.
  — OR —
  In Control Panel, select HP ThinUpdate.

For more information about applications downloadable via HP ThinUpdate, refer to the Finding Software Downloads section on page 17.For more information about HP ThinUpdate, refer to the administrator manual for HP ThinUpdate.

HP USB Port Manager

HP USB Port Manager allows you to manage access to USB devices on the thin client. Functions include the ability to block all USB devices, allow only certain USB devices, and set read-only access to USB mass storage devices.

To open HP USB Port Manager:

• In Control Panel, select HP USB Port Manager.

For more information, refer to the administrator manual for HP USB Port Manager.

HP Write Manager

HP Write Manager protects content and slows wear on a thin client’s flash drive by redirecting and caching writes to a recovery segment.

For more information, refer to the administrator manual for HP Write Manager.

Microsoft Endpoint Configuration Manager

Microsoft Endpoint Configuration Manager provides key management capabilities for application delivery, desktop virtualization, and device management and security.

To configure Configuration Manager client settings:

• In Control Panel, select Configuration Manager.

For more information, see the white paper Using System Center 2012 R2 Configuration Manager SP1 to Manage Windows-based HP Thin Clients.

HP User State Tool (Extension Only)

The HP User State Tool is an enhancement tool that helps you save previously logged-in user information (and not new users) when devices reboot due to UWF or HPWF activation. The administrator can add specific registry keys from HKEY_CURRENT_USER to a profile to save the registry settings of logged-in users on devices that have rebooted.

Use this procedure to open the HP User State Tool:
NOTE: Ensure that HP Write Manager is installed before installing the HP User State Tool.

• In Control Panel, select HP User State Tool.

For more information, refer to the HP User State Tool Administrator Manual.

6 Finding Software Downloads

To find operating system images, applications, drivers, and other downloads for updating or recovery, refer to this table.

NOTE: If an item is located at http://www.hp.com/support, search for the thin client model, then refer to the Download Options section of the support page for that model.

The System Center Configuration Manager client is pre-installed on HP thin clients and cannot be downloaded from HP. For more information about obtaining the Configuration Manager client, go to http://www.microsoft.com.

The following Control Panel tools are pre-installed on HP thin clients and cannot be downloaded individually:

• HP Logon Manager
• HP RAM Disk Manager

7 Additional Information

For more information, refer to the following table.
NOTE: The content of the websites listed in this table may only be available in English.

Index

A

applications
remote desktop 11
configuration of caching to the RAM drive 7
administration, access from Control Panel 1
administration, list of 14
installation 6
administration applications See applications
remote desktop applications See applications

C

Citrix Receiver 11
user accounts management 4
default 1
login
administrator 1
automatic 15
manual 1
user 1
Remote Desktop Connection 12

D

date and time settings, configuration 6

F

security features 7
descriptions 7

H

HP Device Manager 14
HP Easy Shell 14
HP Function Key Filter 14
HP Hotkey Filter 15
HP Logon Manager 15
HP RAM Disk Manager 15
HP ThinUpdate 15
download
applications 17
HP USB Port Manager 16
HP ZCentral Remote Boost 13

L

RAM drive
See local drives
local drives 1

M

Microsoft Endpoint Configuration Manager 16

P

Control Panel, opening 1
Remote Desktop Protocol 12

R

RDP
See Remote Desktop Protocol

S

wireless, disabling 5
SCCM
See Microsoft Endpoint
Configuration Manager

U

flash drive
See local drives

V

VMware Horizon View Client 11