Bowers & Wilkins Pi8 Quick Start Guide

1. Setup

Download the Bowers & Wilkins Music app to set up and control your earbuds.

www.bowerswilkins.com/bowers-wilkins-music-app

2. Device Pairing

Open the charging case to power on the earbuds. The light will flash blue to indicate pairing mode is active and turn solid blue when pairing is successful.

Tap & hold both buds for 3 seconds to pair additional devices.

Diagram: Charging case with earbuds inside, showing the Bowers & Wilkins logo and a circular indicator light. An arrow points to a circular indicator with a blue light, and an arrow points to a Bluetooth symbol.

3. Fitting

Try different tip sizes to ensure a good seal for best audio performance. For optimum call quality, the Bowers & Wilkins logo should be in line with your mouth.

Diagram: Close-up of an ear with an earbud being inserted, showing the Bowers & Wilkins logo. Arrows indicate the correct positioning. Three different ear tip sizes are shown. A microphone symbol is also depicted.

4. Controls

Tap either earbud to control playback and calls.

Left Earbud (L): Noise Cancelling / Pass-Through

Right Earbud (R): Voice Assistant

Customise tap & hold behaviour in the Bowers & Wilkins Music app.

Diagram: Shows the earbuds with L and R markings. Icons represent play/pause (||), next track (►►|), previous track (◄◄), and call functions (phone symbol). A 1-second timer icon is also shown.

Charging

Place your earbuds in the case to charge them.

Use the supplied USB cable to charge your Pi8. The case also supports wireless charging.

Diagram: A charging case with earbuds inside, connected to a USB-C cable. Dotted circles surround the case, indicating wireless charging capability. A lightning bolt symbol is shown.

5. Bluetooth Connectivity

We recommend adding your earbuds to the Bowers & Wilkins Music app for detailed configuration and helpful tips. The app can also assist in pairing.

5.1 Pairing

Your Pi8 earbuds stream music wirelessly from Bluetooth audio devices. They must be paired first.

Your earbuds are ready to pair when removed from the charging case. The case LED will flash blue. If the earbuds are removed from the case during pairing, they remain in pairing mode.

To manually enable pairing mode (e.g., for a second device), tap and hold both earbuds for 3 seconds. This can be done with the earbuds in or out of the case.

If the earbuds are in the case, the case LED will flash blue. If the earbuds are worn, they will play a tone every 15 seconds.

Diagram: Shows three steps for pairing: 1. Tap and hold for 3 seconds. 2. A charging case with earbuds and a Bluetooth symbol. 3. A smartphone screen showing Bluetooth settings with 'Pi8' listed.

5.1.1 Apple iPhone

Install the Bowers & Wilkins Music app for guided pairing and configuration. Refer to section 6.

1. Place the case and earbuds within 10 cm (4 inches) of your iPhone with Bluetooth enabled.

2. Open the app and follow instructions to link your earbuds.

3. During the initial connection, you will be prompted to pair the earbuds as an audio accessory. Confirm the pairing.

4. If earbuds are in the case, the case LED will turn solid blue. If out of the case, a tone will indicate successful pairing.

5.1.2 Mac / PC / Android / Other Devices

1. Place the case and earbuds within 10 cm (4 inches) of your device with Bluetooth enabled.

2. Ensure earbuds are in pairing mode (see section 5.1).

3. Go to your device's Bluetooth pairing menu and select "Pi8".

4. If earbuds are in the case, the case LED will turn solid blue. If out of the case, a tone will indicate successful pairing.

Note: On Windows 10, Pi8 may appear as two profiles: Stereo and Hands-Free. The Hands-Free profile is used for calls.

5.2 Disconnect from a Device

Place the earbuds back in the case and close the lid to disconnect. Alternatively, use your device's Bluetooth settings.

5.3 Multiple Bluetooth Connections

Pi8 supports multipoint and can connect to two devices simultaneously. Repeat pairing steps for additional devices. Only one device can play audio or make calls at a time.

6. Bowers & Wilkins Music App

The Bowers & Wilkins Music app is free for iOS and Android devices. It offers extended setup, adjustments for Active Noise Cancellation, Pass-Through, Wear Sensors, connection management, and software updates.

To add your earbuds:

1. Download and install the Bowers & Wilkins Music app.
2. Ensure your earbuds are powered on by opening the charging case or removing them.
3. Open the app and follow the on-screen instructions for notifications and permissions.
4. The app should detect your earbuds and prompt you to set them up. Follow the in-app instructions.
5. If your earbuds are not detected, go to Settings > Add product and follow the instructions.

6.1 Controlling Your Earbuds

The app provides access to features like battery status and environmental controls (Noise Cancellation/Pass-Through) on the homepage. Settings can be adjusted via the Settings page.

Environmental Controls:

• Noise Cancelling On
• Pass-Through On
• Noise Cancelling and Pass-Through Off

6.2 Earbud Software Update

Bowers & Wilkins periodically releases software updates to enhance performance and add features. Install updates via the app when available.

7. Wearing Your Earbuds

For optimal performance, ensure a good seal in your ear canal. Four eartip sizes are provided (extra small, small, medium, large). The earbuds come with medium tips fitted.

1. Identify the left (L) and right (R) earbuds.

2. Place each earbud in your ear and twist slightly backward to engage the tip comfortably.

3. Try different eartip sizes for the best fit.

The Bowers & Wilkins logo on each earbud should align with your mouth for optimal call quality. Each earbud has two microphones.

Diagram: Shows the L and R markings on the earbuds and their placement in the ear.

8. Media Streaming Using The Smart Charging Case

The charging case can wirelessly retransmit audio to your earbuds using a USB-C to 3.5mm (analogue) or USB-C to USB-C cable.

1. Remove earbuds from the case and close the lid.

2. Connect the supplied cable to the charging case and your source device.

3. Start playback on the source device.

4. Your Pi8 case will automatically transmit audio to the earbuds.

Note: For first-time USB audio streaming on a Mac, go to Apple Menu > System Preferences > Sound > Output and select "Bowers & Wilkins Pi8".

Note: The charging case only transmits audio from the analogue/USB source. Microphone signals from the earbuds are not transmitted back to the case.

9. Resetting/Troubleshooting

If your Pi8 earbuds or charging case stop working, try placing the earbuds in the charging case, closing the lid, and charging the case from a USB power source until the LED turns solid green. If the issue persists, perform a hardware reboot.

9.1 Reboot

To reboot the earbuds and charging case:

1. Place the earbuds in the case and close the lid.
2. Press and hold the recessed button next to the USB socket for 8-10 seconds. Use a rounded object (like a SIM card tool) to avoid damaging the case.
3. Release the button when the case LED turns off. This ensures a reboot, not a factory reset.

If a reboot does not resolve the issue, try a factory reset.

9.2 Factory Reset

A factory reset clears paired device history and restores default settings.

To factory reset the earbuds and charging case:

1. Place the earbuds in the case and close the lid.
2. Press and hold the recessed button next to the USB socket for 3-5 seconds. Use a rounded object to avoid damaging the case.
3. Release the button when the case LED starts flashing amber.
4. The case LED will turn solid amber during the reset and then green when complete.

After resetting, delete the Pi8 from your device's Bluetooth list and re-pair them (refer to section 5.1).

10. Caring For Your Earbuds

Clean your earbuds and charging case with a soft, damp cloth. Do not use cleaning detergents, rubbing alcohol, or chemical cleaners, as this may damage the product.

12. Service/Support

For troubleshooting or questions, consult the Headphones Support section of the Bowers & Wilkins website: www.bowerswilkins.com.

Specifications

Safety & Warranty

Please read and follow all safety instructions provided in the manual.

Terms and Conditions:

This warranty is valid for products purchased from an authorised Bowers & Wilkins retailer or dealer. It is valid for five years for passive loudspeakers and two years for powered loudspeakers, electronics, and headphones, with exclusions in certain countries. The warranty is limited to repair of the equipment. It is not transferable and is only valid for the original owner.

The warranty does not cover:

• Deterioration of component parts due to normal use (e.g., batteries, ear pads).
• Interoperability issues with third-party products unless specified.
• Damage caused by incorrect installation, connection, packing, or use other than as described in the user manual.
• Damage caused by negligence, modifications, or use of unauthorized parts.
• Damage caused by faulty or unsuitable ancillary equipment.
• Damage caused by accidents, lightning, water, fire, war, public disturbances, or other causes beyond reasonable control.
• Products with altered or illegible serial numbers.
• Repairs or modifications performed by unauthorized persons.

How to claim repairs under warranty:

1. Find contact details on the Bowers & Wilkins website and select your country.
2. Discuss your concerns with a representative. You may be given a Return Merchandise Authorisation.
3. Do not return the product without authorisation. Provide proof of ownership and date of purchase.

Environmental Information:

This product complies with international directives including REACH and WEEE. Consult your local waste disposal authority for guidance on recycling or disposal.

Australia Warranty

Subject to the terms, Sound United will repair, replace, or refund defective Bowers & Wilkins products within the warranty period. This warranty is in addition to other consumer rights.

Eligibility:

• Must be the original purchaser.
• Provide proof of purchase.
• Defects must arise during normal domestic installation and use within the warranty period.

Exclusions:

• Misuse, accident, neglect, improper care, electrical fluctuations, software issues, incorrect assembly/installation, alterations, unauthorized service.
• Appearance items like cabinetry marks.
• Products with defaced or removed serial numbers.
• Claims made more than 21 days after the defect appears.

How to Claim:

1. Attach proof of purchase and complete details.
2. Contact Sound United by telephone or email.
3. Deliver the product to an Authorised Service Centre.

You are responsible for any expenses incurred in claiming warranty.

Notice: Australian Consumer Law guarantees apply, including rights to replacement or refund for major failures.

Sound United Sales and Marketing, Suite 303, 754 Pacific Highway, Chatswood, 2067 New South Wales, Australia. Tel: +61 (2) 9196 8990. info-au.bw@soundunited.com

EU Declaration of Conformity

Bowers & Wilkins declares that this product complies with the essential requirements and other relevant provisions of Directive 2014/53/EU, 2011/65/EU, and amendment Directive (EU) 2015/863. The complete Declaration of Conformity can be found at www.bowerswilkins.com/compliance.

Declarations are also available in French, German, Spanish, Portuguese, Italian, Dutch, Czech, Slovak, Hungarian, Polish, Greek, Russian, Slovenian, and Swedish.

UK Declaration of Conformity

Bowers & Wilkins declares that this product is in compliance with the essential requirements and other relevant provisions of Radio Equipment Regulations 2017 and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. The complete Declaration of Conformity can be found at www.bowerswilkins.com/en-gb/compliance.

The manufacturer has complied with the applicable UK PSTI security requirements.

Additional Countries

USA

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

IMPORTANT NOTE: FCC Radiation Exposure Statement: The product complies with the US portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. These requirements set a SAR limit of 1.6 W/kg averaged over 1 gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the head. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

Canada

Industry Canada Statement: This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économiques Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1. L'appareil ne doit pas produire de brouillage; 2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3(B)

ISED Radiation Exposure Statement: The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. These requirements set a SAR limit of 1.6 W/kg averaged over 1 gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the head.

ISED Déclaration d'exposition aux radiations: Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. Cet émetteur ne doit pas être placé à côté de, ou fonctionner conjointement à, une autre antenne ou un autre émetteur. Ces exigences établissent une limite SAR de 1,6 W/kg pondéré sur 1 gramme de tissu. Il s'agit de la valeur SAR maximum déclarée en vertu de cette norme pendant la certification de produit pour son utilisation lorsqu'il est correctement porté sur la tête.

EU

CE SAR compliance Statements: End user must follow the specific operating instructions for satisfying RF exposure compliance. The portable device is designed to meet the requirements for exposure to radio waves established by European Union market. For earbuds: The SAR limit: 2.0 W/kg. The highest SAR value: 0.12 W/kg. For charging case: The SAR limit: 2.0 W/kg. The highest SAR value: 0.38 W/kg.

For EU

Frequency band(s): Bluetooth Tx & Rx: 2402MHz-2480MHz, Wireless Charging Rx: 114.8kHz-119kHz. Maximum RF output power: <15 dBm. H-field: -3.99dBuA/m at 10m.

The product model number (FCC)/HVIN(ISED), FCC ID and ISED certification number for each part are as below:

South Korea

CMIIT ID can be found inside the charging case lid.

Case: Input rating: 5V/0.8A; Output rating: 5V/80mA x2. Earbud: Input rating: 5V/0.08A.

Taiwan

The applicant name is D&M Sales and Marketing Korea Co., Ltd.

China

CMIIT ID can be found inside the charging case lid.

Case: Input rating: 5V/0.8A; Output rating: 5V/80mA x2. Earbud: Input rating: 5V/0.08A.

Applicant name: D&M Sales and Marketing Korea Co., Ltd.

Note: The Made for Apple badge indicates the accessory is designed for Apple products and meets Apple performance standards. Apple is not responsible for the operation or compliance of this device. Apple, iPhone, and the Apple logo are trademarks of Apple Inc.