Tenda Wi-Fi 6 Ceiling AP Series

Package Contents

• AP x 1
• Power adapter x 1 + PoE injector x 1
• Mounting bracket x 1
• Plastic anchor x 3 (height: 6.6 mm, inner diameter: 2.4 mm, length: 26.4mm)
• Plastic nut x 3 (length: 14.5 mm, inner diameter: 2.51 mm)
• Screw x 3 (head diameter: 6 mm, thread diameter: 3 mm, length: 25 mm)
• Quick installation guide

Note: Model i29 is used for illustration; the actual product may vary.

Typical Network Topology

This section describes a typical network setup involving a Tenda AP controller, a PoE switch, a router, and multiple Access Points (APs). The diagram shows connections between these devices and also illustrates optional connections for a laptop and smartphone.

The diagram depicts:

• A Tenda AP controller connected to a PoE switch.
• A router connected to the PoE switch via its WAN port.
• Multiple Tenda APs connected to the PoE switch via their LAN0/PoE ports.
• An uplink connection from the router to the internet.
• Optional connections for a laptop and a smartphone, which can connect to the network via the switch or wirelessly to the APs.

The diagram uses lines to represent Ethernet cables and shows typical port labels like 'LAN', 'WAN', 'Uplink', and 'PoE port'.

Install the AP

? Tips: The AP is suitable for mounting at heights greater than 2 meters. Before installation, record the MAC address (found on the bottom label of the AP) and the intended installation position for future reference. You may need tools such as a rubber hammer, marker, hammer drill, drill bit, screwdriver, and a ladder.

Step 1: Prepare the Mounting Location

(For i29) Remove the mounting bracket from the AP. Place the bracket on the ceiling where you intend to install the AP and mark the screw hole positions with a marker. Drill holes in the marked positions using a hammer drill.

Step 2: Fix the Bracket

There are two options for fixing the bracket:

• Option A (General Cases/Thin Ceilings like Plasterboard): Knock the included plastic anchors into the drilled holes using a rubber hammer. Insert the included screws into the bracket's screw holes and fix them into the plastic anchors using a screwdriver.
• Option B (Thicker Ceilings): Insert the included screws directly into the screw holes on the bracket and fix them into the included plastic nuts using a screwdriver.

The diagram shows the bracket being fixed to the ceiling with screws and either plastic anchors or plastic nuts.

Step 3: Connect the Ethernet Cable

Use an Ethernet cable (CAT5e or above recommended) to connect the LAN0/PoE or LAN/PoE port of the AP to the PoE port of a PoE power supply device (like a PoE injector or PoE switch).

(For i29) If you want to connect a wired device, such as a computer, to the AP, connect it to the LAN1 port.

Step 4: Mount the AP

Align the slots of the AP with the hooks on the mounting bracket. Ensure the AP is firmly seated onto the bracket. Turn the AP clockwise until it is fixed securely onto the bracket.

The diagram illustrates aligning the AP with the bracket and then securing it by turning.

Power on the AP

Ethernet cables of CAT5e standard or higher are recommended.

Method 1: Use the Included Power Adapter and PoE Injector

Connect an Ethernet cable from the LAN0/PoE or LAN/PoE port of the AP to the PoE port of the included PoE injector. Then, connect the included power adapter to the PoE injector and plug it into a power source.

? Tips:

• For model i27, the maximum power supply distance is 100 meters.
• For model i29, the maximum power supply distance is 50 meters.

The diagram shows the AP connected to the PoE injector, which is then connected to a power source. It also indicates the maximum cable lengths.

Method 2: Use a Standard PoE Power Supply Device

Use an Ethernet cable to connect the LAN0/PoE or LAN/PoE port of the AP to the PoE port of a standard PoE power supply device (e.g., a PoE switch) compliant with 802.3af/at standards.

The diagram illustrates an AP connected to a PoE switch, indicating a maximum cable length of 100 meters.

Configure the AP

The Tenda AP can be managed using the Tenda CloudFi App or Tenda CloudFi Cloud platform (https://cloudfi.tendacn.com). You can choose between the following methods:

? Tips: Before managing the AP, ensure that the internet connection is active where the AP is deployed. The CloudFi App and CloudFi Cloud are interoperable; projects created in one can be accessed in the other. For detailed instructions, refer to the Help Center within the CloudFi App or CloudFi Cloud.

Method 1: Add the AP in LAN (Using CloudFi App)

1. Download the CloudFi App to your mobile device by scanning the provided QR code or searching for "Tenda CloudFi" in Google Play or the App Store.
2. Connect your mobile device to the Wi-Fi network of the AP.
3. Open the CloudFi App and tap on your project (or create a new one) to which you want to add the AP.
4. A pop-up window should appear indicating the AP has been detected. Tap to add the AP to your project.

The document shows QR codes for the App Store and Google Play, which are described as links to download the app.

? Tips:

• If the AP is managed by an AP controller or router, you can find the Wi-Fi name and password through the controller/router's interface.
• If the AP is not managed by any device, the default Wi-Fi name is "Tenda_XXXXXX", where XXXXXX represents the last six digits of the AP's MAC address.
• If the pop-up window does not appear, tap the "+" icon and follow the on-screen instructions.

Method 2: Add the AP with Unique Cloud Code

1. Obtain the Unique Cloud Code from the CloudFi App or CloudFi Cloud.
2. Log in to the web UI of the AP.
3. Enable cloud maintenance and paste the Unique Cloud Code.
4. Add the AP to your project via the Device-joining Alert on the CloudFi App or CloudFi Cloud.

Use a Tenda Hardware Controller

If you have a Tenda hardware controller (such as a Tenda AP controller or a Tenda router with AP management function) on your LAN, you can manage multiple APs in batches using the controller. For detailed information, visit the product page or service page on www.tendacn.com to access the user guide for your specific hardware controller model.

Use Web UI of the AP

? Tips:

• To prevent IP address conflicts between APs on the same LAN, change their IP addresses individually.
• Record the changed IP addresses for future management.

1. Use an Ethernet cable to connect your management computer to a switch that is connected to the AP.
2. Set the IP address of your management computer to be within the same network segment as the AP.

? Tips:

• If there is no DHCP server in the LAN, the default IP address of the AP is 192.168.0.254.
• If a DHCP server is present, the AP may obtain an IP address from it. You can find this IP address in the DHCP server's client list. This is only applicable when the AP is in factory settings.
• For example, if the AP's IP address is 192.168.0.254, set your computer's IP address to 192.168.0.X (where X is a number from 2 to 253 and is not in use) and the subnet mask to 255.255.255.0.

Start a web browser on your management computer, enter the AP's IP address in the address bar, and log in to the web UI to manage the AP. For detailed instructions, visit the product page or service page on www.tendacn.com to get the AP's user guide.

The document shows a screenshot of the "Internet Protocol Version 4 (TCP/IPv4) Properties" dialog box, illustrating how to set IP address, subnet mask, and DNS server settings.

Indicator/Button/Ports

FAQ

Q1: I cannot log in to the web UI of the AP. What should I do?

A1: Try the following solutions:

• Ensure that the Ethernet cable between the AP and the management computer is connected properly.
• Ensure that the IP address of the management computer is set to an IP address within the same network segment as the AP. For example, if the AP's IP address is 192.168.0.254, you can set your computer's IP address to 192.168.0.X (where X ranges from 2 to 253 and is unused) and the subnet mask to 255.255.255.0.
• If the LAN where the AP is deployed has a DHCP server, the AP may obtain an IP address from it. You can check the new IP address from the DHCP server's client list. This is available only when the AP is in factory settings.
• Clear your web browser's cache or try a different web browser.
• If the problem persists, refer to Q4 to reset the AP.

Q2: The CloudFi App fails to add the AP to a project. What should I do?

A2: Try the following solutions:

• Ensure that the internet connection where the AP is deployed is active.
• Ensure that the AP's firmware is up to date.
• Ensure that the AP is supported by the CloudFi App.
• Reboot the AP.
• Refer to Q4 to reset the AP.

Q3: The controller fails to detect the AP. What should I do?

A3: Try the following solutions:

• Ensure that the physical connections are correct and the AP has started up properly.
• If VLAN is used in the network, ensure that the controller is in the same VLAN as the AP.
• Reboot the AP.
• Ensure that the firmware of both the controller and the AP is the latest version available on www.tendacn.com.
• Refer to Q4 to reset the AP.

Q4: How to reset the AP?

A4: When the AP is idle, press and hold the reset button (RESET) with a needle-like object for approximately 8 seconds. Release the button when the indicator light turns off. Wait for about 1 minute for the AP to reset successfully.

Q5: I forgot the username and password when logging in to the web UI of the AP. What should I do?

A5: Refer to Q4 to reset the AP. You will be required to configure the username and password again when logging in to the AP's web UI after resetting.

Safety Precautions

Before operating, read and follow all operation instructions and precautions to prevent accidents. The warnings and danger items in other documents are supplementary and do not cover all safety precautions. Installation and maintenance personnel must understand basic safety precautions.

• Operating temperature: 0°C to 40°C (32°F to 104°F).
• Do not use the device in locations where wireless devices are prohibited.
• Use only the specified power adapter or PoE power supply device. Do not use damaged adapters or devices.
• Keep the device away from water, fire, high electric fields, high magnetic fields, and flammable/explosive materials.
• If you notice smoke, abnormal sounds, or smells, immediately stop using the device, disconnect the power supply, unplug all cables, and contact after-sales service personnel.
• Unauthorized disassembly or modification voids the warranty and may cause safety hazards.
• Refer all servicing to qualified service personnel.
• Disconnect the power source before servicing.
• Device marking information is located on its surface. For the latest safety precautions, refer to the Safety and Regulatory Information on www.tendacn.com.

⚠️ Note: (1) The manufacturer is not responsible for radio or TV interference caused by unauthorized modifications. (2) To avoid unnecessary radiation interference, using a shielded RJ45 cable is recommended.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the device (Access Point) is in compliance with Directive 2014/53/EU.

The full text of the EU Declaration of Conformity is available at the following internet address: https://www.tendacn.com/download/list-9.html

The document lists operating frequencies and maximum output power for various languages, including English, German, Italian, Spanish, Portuguese, French, Dutch, Swedish, Danish, Finnish, Hungarian, Polish, Czech, Russian, Romanian, Estonian, Slovenian, Slovak, Croatian, Latvian, Lithuanian, Icelandic, Norwegian, Turkish, and Greek. The primary bands are 2412MHz-2472MHz/20dBm and 5150MHz-5250MHz (indoor use only)/23dBm.

Attention: In EU member states, EFTA countries, Northern Ireland, and Great Britain, operation in the frequency range 5150MHz-5350MHz is only permitted indoors.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• -- Reorient or relocate the receiving antenna.
• -- Increase the separation between the equipment and receiver.
• -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• -- Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Radiation Exposure Statement: This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This device should be installed and operated with a greater than distance of 25 cm between the device and your body.

Caution: This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Note: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable.

Get Support and Services

For technical specifications, user guides, GNU General Public License Notice, and more information, please visit the product page or service page on www.tendacn.com. Multiple languages are available.

You can find the product name and model on the product label.

Visit: https://www.tendacn.com/service/default.html

Recycling

This product bears the selective sorting symbol for Waste Electrical and Electronic Equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. Users have the choice to give their product to a competent recycling organization or to the retailer when they buy a new electrical or electronic equipment.