24" FVP LED TV USER MANUAL

Introduction

Dear Cello customer,

Thank you for purchasing your new 24" Freeview Play HD Television. This TV has many features and incorporates the latest technology to enhance your viewing experience. We recommend that you spend some time reading this instruction manual in order to fully understand these features. Hints and tips to resolve diverse issues are also available in the manual. Read all the safety instructions carefully before use and keep this instruction manual for future reference.

Unpacking / TV Accessories

The following items are included with your television:

• [Television unit]
• [Power cable]
• [Neck component] with [two ST4x12 screws]
• [Stand base] with [three ST4x12 screws]
• [Remote control]
• [Two AAA batteries]
• [Quick Start Guide booklet]
• [Warranty Card]

Installing / Removing the Stand Feet

Parts:

• [Television unit]
• [Neck component] with [two ST4x12 screws]
• [Stand base] with [three ST4x12 screws]

Stand Assembly Instructions:

1. Place the neck component in position as shown, and fix it with the supplied screws (ST4x12).
2. Position the stand base onto the neck component of the TV set as shown below.
3. Attach the stand base to the neck component using the supplied screws (ST4x12, 3 pieces).

The television is VESA-Compliant and designed to be wall-mounted with a VESA-Compliant 200 x 100mm mounting kit. Mount the television according to the instructions provided with the wall bracket (not supplied).

Diagram Description: Shows VESA mounting hole pattern with dimensions 200mm x 100mm and screw size M4 x 8.

Front / Side View TV Button Controls

Diagram Description: Shows the front and side of the TV with numbered controls.

Rear View Sockets

Diagram Description: Shows the rear panel of the TV with numbered connection sockets.

Installing Batteries in the Remote Control

Diagram Description: Shows two AAA batteries being inserted into the remote control's battery compartment, with correct polarity indicated.

1. Insert 2 x 1.5V AAA batteries, making sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends shown in the battery compartment.
2. Close the battery compartment cover.

The Remote-Control Operation Range

Diagram Description: Illustrates the recommended remote control operation range: 5 meters distance and a 60-degree viewing angle (30 degrees to each side) in front of the TV's IR sensor.

5 Meters is the normal distance recommended between the Remote control and the TV IR sensor and within 60° in front of the TV (See diagram). The operating distance may vary depending on the brightness of the room.

Remote Control

Diagram Description: A detailed layout of the remote control with labels for each button's function.

• FPLAY: Launches Freeview Explore App.
• @tv access to netgem.tv avenue: Accesses the netgem.tv service.
• SMART TV MENU: Accesses the Smart TV menu.
• CHANGE AUDIO SOURCE (Depending on Devices): Allows changing audio source.
• VOICE CONTROL: Pair a device for voice control.
• MUTE: Mutes audio from any source.
• VOLUME UP/DOWN: Adjusts the volume.
• 4-WAY NAVIGATION (OK TO SELECT): Navigates menus and selects options.
• STEP BACK: Go back to live TV from Home.
• MORE INFO: Open programme card.
• DELETE: Turn on subtitles in full-screen playback.
• POWER: Turns the TV ON/OFF.
• TV GUIDE: Opens the EPG.
• Search: Accesses the Search Avenue.
• PLAYBACK CONTROLS: REWIND, PLAY/PAUSE, STOP & FORWARD.
• CHANNEL UP/DOWN: Navigates channels.
• PAGE UP/DOWN IN EPG: Navigates EPG pages.
• EXIT: Returns to live TV.
• HOME: Returns to the main menu.
• NUM-PAD: For channel number and text input.

Video and Audio Connections

This TV supports High-Definition Multimedia Interface (HDMI) and High-Bandwidth Digital Content Protection (HDCP) Protocol.

Always connect a device to the TV with the highest quality connection available. Also, use good quality cables to ensure a good transfer of picture and sound. An HDMI connection offers the best picture and sound quality, as one HDMI cable combines video and audio signals.

Connecting an AV device with HDMI cable

Diagram Description: Shows connections to HDMI1 and HDMI2 ports on the TV using an HDMI cable, connecting to devices like a Game Console, Set-top Box, or Blu-ray Player/DVD Player/Recorder.

After connecting an external device (Blu-ray disc player, Game console, Set-top box, or personal computer) with the HDMI cable, select the HDMI input in the source menu. The TV will automatically detect the resolution from the device. For the best picture quality, adjust the device's output resolution up to 1920 x 1080.

Connecting an AV device with a composite cable

Connect the Television to an AV device using a composite cable with RED = Audio Right, YELLOW = Video, and WHITE = Audio Left connectors. Select the AV source on the Television to view content from the attached device.

Diagram Description: Illustrates composite video and audio connections. Shows the TV's VIDEO, L (Audio Left), and R (Audio Right) input ports. An AV cable (Yellow for Video, White for Audio Left, Red for Audio Right) connects from devices like a Video Camera, Game Console, VCR, DVD Player/Recorder, Set-top Box, or Satellite Receiver to these TV ports. Also shows a Satellite Receiver connected via satellite antenna cable.

Connecting a digital audio receiver

Diagram Description: Shows connection to the Optical Audio Output port on the TV using an audio cable to an Audio Receiver.

For better sound quality, you may want to listen to the TV audio output through your Home Sound System or Sound bar. The TV is fitted with an Optional Digital Audio Output. When purchasing a cable, it must be an Optical cable. When the Optical cable is connected to both devices, select the source mode 'optical' on the Sound system or Sound bar.

Connecting Headphones

Diagram Description: Shows headphones connected to the TV's headphone socket via a headphone cable.

Connect the headphones to the TV's headphone socket. Before using the headphones, make sure the volume is low and then increase it to a comfortable listening level.

Important Note: Long-term exposure to loud music may cause hearing damage. It is best to avoid extreme volume when using earphones, especially for long lengths of time.

First Time Installation Wizard

When the TV is started for the first time, the First Time Installation process will begin. Follow the steps below:

1. Connect to an aerial: Connect an aerial coaxial cable (not provided) from your wall socket (linked to a rooftop aerial) to the aerial socket of your TV.
2. Select START: Press the OK key on the remote control to start. Screenshot Description: 'Welcome!' screen with a 'START' button.
3. Connect your smart TV to the Internet: Use your Wi-Fi connection or an Ethernet cable (not provided). Screenshot Description: Internet Connection setup screen showing Ethernet connection and Wi-Fi selection options.
4. Ethernet: Connects automatically when an Ethernet cable is inserted.
5. Wi-Fi: Select your Wi-Fi connection. Screenshot Description: Wi-Fi selection screen.
6. Type in the Wi-Fi Password: Enter the Wi-Fi password and select 'Join' to connect. Screenshot Description: Wi-Fi password entry screen.
7. Choose your 4-digit PIN code: Set a parental PIN code. Screenshot Description: Parental PIN setup screen with fields for PIN and Confirm.
8. Setup parental control: Choose a four-digit code using your remote control. Screenshot Description: Parental Control setup screen with options to enable or disable parental control.
9. Scan Freeview channels: (Requires step 1 – connect to an aerial). Screenshot Description: 'SEARCHING' screen indicating the TV is scanning for channels.
10. Accept the T & Cs: Read and accept the netgem.tv terms. Screenshot Description: Terms & Conditions screen with an 'ACCEPT' button.
11. Get the mobile app: To finish the setup of the smart TV service and enjoy personal TV recommendations, download and pair your smart TV with the netgem.tv Mobile App. (This step can be skipped by pressing the OK key on the remote control when the word SKIP appears on the screen). Screenshot Description: Shows the netgem.tv app interface on a smartphone and TV, promoting app download and use for setup and remote control.

Reset the TV to Factory Default Settings

If you wish to reset the TV to factory default settings later (this option will delete all your preloaded settings), follow these steps:

1. Press the HOME key on the remote control and select the cog wheel ⚙️ icon at the top of the page to access the settings options. Screenshot Description: TV's settings menu showing categories like General, Network & Connection, TV Channels, etc.
2. Select 'Advanced'.
3. Enter the PIN code and select 'CONTINUE'.
4. Scroll down and select 'Reset settings'.
5. Select 'CONTINUE'.
6. The TV will reboot and reset.
7. The First-Time installation will appear on the screen.

Selecting the Input Source

1. Press the cog wheel ⚙️ key on the remote control once to display the source menu. Use the up/down navigation keys to select the required source (NETGEM/HDMI1/HDMI2/AV/USB).
2. Press the OK key to confirm.

Quick Remote-Control View

Channel Selection Options:

1. Use the CH+/- key on the remote control to go up and down the channels.
2. Type in the channel numbers using the numeric keys. The number typed will appear top left of your screen in red. The TV will tune to the chosen channel. This process can be accelerated by pressing the OK key after the channel number is displayed.
3. Press any of the navigation keys to display the channel list. Use the up/down navigation keys to scroll to the desired channel and press the OK key to activate.

Display Channel Information:

1. Press the INFO key on the remote control to display channel information. Select the settings option in the info bar to turn subtitles ON/OFF.
2. Select the 'More Info' option in the info bar to see more information on the current programme and other available episodes.

Volume Adjustment:

1. Press the VOL+/- key on the remote control to increase or decrease the volume.
2. Press the MUTE key to turn off the sound completely. Press the MUTE key or the VOL+ key again to deactivate the mute function.

Picture Options in TV Mode (Television)

To navigate menus, use the up/down/left/right navigation keys. Press the Cog symbol ⚙️ (source/menu) key to return to the previous menu.

1. Press the Cog symbol ⚙️ (source/menu) key twice to access the main user menu.
2. Picture options are the first available. Press the OK key to enter the Picture menu.
3. Picture Mode: Select from Standard/Dynamic/Mild/User.
4. Colour Temperature: Select from Normal, Cool (increases blue tint), Warm (increases red tint).
5. Aspect Ratio: Select from 4:3/16:9/Zoom1/Zoom2/Just scan/Point to Point.

Screenshot Description: TV's Picture settings menu showing options like Picture Mode, Brightness, Contrast, Color, Sharpness, Tint, Color Temperature, Aspect Ratio, and Noise Reduction.

Sound Options in TV Mode (Television)

1. Press the Cog symbol ⚙️ (source/menu) key twice to access the main user menu.
2. Press the right navigation key to access the Sound menu.
3. Sound Mode: Select from Standard/Music/Movie/Sports/User.
4. Balance: Use the left/right navigation key to select your preferred audio balance.
5. Auto Volume: This feature automatically adjusts the audio level when the TV is turned on.
6. Surround Sound: ON/OFF.
7. SPDIF MODE: Select from AUTO/PCM (AUTO is the default setting).

Screenshot Description: TV's Sound settings menu showing options like Sound Mode, Treble, Bass, Balance, Auto Volume, Surround Sound, and SPDIF MODE.

Time Options in TV Mode (Television)

1. Sleep Timer: Select between 10 - 240 minutes.
2. Auto Sleep: Select between 3Hrs/4Hrs and OFF.

Screenshot Description: TV's Time settings menu showing Sleep Timer and Auto Sleep options.

OPTION Setting in TV Mode (Television)

1. Language setting: Select your language.
2. Home mode: Select between Home/Max economy/Max brightness.
3. Backlight: Adjust the backlight setting.
4. Software Update (USB): Used by technicians to upgrade the TV software during maintenance.
5. Reset: This setting will revert the TV software to factory settings. All settings will be set to factory defaults.

Screenshot Description: TV's Option settings menu showing OSD Language, Home Mode, OSD Time, Backlight, Software Update (USB), and Reset options.

Freeview Play EPG

Freeview Play integrates Freeview HD TV, online catch-up TV, and on-demand services into one single TV platform. You can access content from broadcasters like the BBC, ITV, Channel 4, and Channel 5, plus a range of smaller broadcasters. It also includes BBC iPlayer, All 4, My5, and UKTVplay plus other catch-up services, all without a subscription.

The EPG (Electronic Program Guide) looks similar to what you find on modern Freeview HD TVs, displaying a grid of channels and programmes. You can check what's on today and what's coming up later in the week. Unlike a normal EPG that only scrolls forwards, the Freeview Play EPG allows you to scroll backwards. You can search for programmes that have already aired, and selecting one will open it automatically within the appropriate catch-up TV app. This offers a faster, more convenient way to find missed content than manually checking different catch-up apps. Freeview Play allows you to look back through up to the last seven days of broadcasts.

Screenshot Description: Shows the Freeview Play interface with channel listings and program information.

netgem.tv

In addition to UK free-to-air players from broadcasters like the BBC, ITV, Channel 4, Channel 5, and UKTV, the service includes Amazon Prime Video, YouTube, Rakuten TV, Hayu, Hopster, Trace TV, and others.

netgem.tv App

The netgem.tv mobile app is the perfect way to take full advantage of netgem.tv. Download the netgem.tv app from the Google Play Store or Apple App Store. Register your TV with the netgem.tv app to enjoy the following features:

1. Cast any selected video to your TV from apps such as Amazon Prime / Rakuten TV.
2. Use your mobile as a Remote Control.
3. For more information on the netgem.tv app, go to https://www.netgem.co.uk/#

Screenshot Description: Shows the netgem.tv app interface on a smartphone and TV, demonstrating features like casting shows, using the phone as a remote, and viewing the TV guide.

Alexa Voice Control

How to set up the TV voice control with Amazon Alexa

Notice: You need to have a registered Amazon Alexa device installed to use this feature.

Turn on your TV. Press the voice activation key on the remote control to activate Alexa voice control. The Voice activation key is situated third row down on the top left of the remote control.

Diagram Description: Shows the location of the Voice activation key on the remote control.

The 'Activate Voice Control' menu will appear on the screen. Follow these instructions on your smartphone/tablet/web browser to use your Amazon Alexa device to control the TV:

Screenshot Description: 'ACTIVATE VOICE CONTROL' screen with instructions for linking with Amazon Alexa, including a code (e.g., JFSCPE).

You will now be prompted to pair your Netgem TV skills app with your TV using the activation code shown on the TV screen.

Screenshot Description: Shows the TV screen displaying an activation code (e.g., NNQINT) and a smartphone screen for entering the code in the Alexa app.

A 'VOICE CONTROL ACTIVATED' pop-up will show on the screen. Press DONE to complete the Alexa voice control setup procedure.

Screenshot Description: 'VOICE CONTROL ACTIVATED' confirmation message.

Your voice control is now activated, and you can start using Alexa with your TV.

Alexa Voice Commands for your TV

• To go to a TV channel: Alexa, go to BBC One; Alexa, tune to Channel 103; Alexa, change to ITV.
• Search in Live TV content: Alexa, to Search EastEnders; Alexa, to find programme called Frasier; Alexa, to search for Peppa Pig.
• Watch Live TV Programme: Alexa, watch Homes Under the Hammer.
• Play a content from any app that is available in the Hubs: Alexa, play Grand Tour.
• Launch App: Alexa, to launch Amazon Prime Video; Alexa, go to Hopster; Alexa, to Start Radioline.
• Pause/Play: Alexa, to Pause; Alexa, to Play.
• Play Guide: Alexa, go to Guide.
• Changing volume: Alexa, to Mute/Unmute; Alexa, Other (e.g., Set volume to 40).
• Navigation: Alexa, go to home.

Maintenance

Be sure to disconnect the mains plug before cleaning the TV.

1. Use a soft dry cloth to wipe away dust from the screen and plastic surfaces.
2. Use warm soapy water to remove stubborn marks. Soak the cloth, then wring it until almost dry before wiping the TV.
3. After cleaning, allow any dampness on the screen to dry before switching on the TV.

Important Note:

• Never use alcohol, benzine, paint-thinner, cleaning fluid, or other chemicals.
• Do not use compressed air to remove dust.

Troubleshooting

Warning: Under no circumstances should you attempt to repair the TV yourself, as this will invalidate the warranty. Do not remove the rear cabinet of the TV as there is a risk of electric shock. If a fault occurs, first check the points listed below before calling the service help line (03334330312) for assistance.

Technical Specifications

Safety Warnings

• Read all the instructions carefully before using the TV and keep them for future reference.
• If you pass the TV onto a third party, make sure to include this instruction manual.
• Make sure that the voltage marked on the black rating label on the rear of the TV matches your mains voltage.

Safety

• Always disconnect the unit from the mains supply before connecting/disconnecting other devices or moving the TV.
• Unplug the TV from the mains socket during a lightning storm.

Mains Cable

• If the mains cable is damaged, it must be replaced by the manufacturer, its service centre, or similarly qualified persons to avoid a hazard.

Damage

• Inspect the TV for damage after unpacking.
• Do not continue to operate the TV if you are in any doubt about it working normally, or if it is damaged in any way – switch off, disconnect from the mains supply, and call the service help line.

Interference

• Do not place the TV on or near appliances which may cause electromagnetic interference. Doing so may adversely affect the operating performance of the TV and cause distorted picture or sound.

Optimum Viewing

• View the TV in moderate light to prevent eye strain. It is recommended to watch the TV from a distance of 3 – 7 times the screen height.

LED Screen

• The LED / QLED screens are manufactured using high precision technology. However, some tiny black dots or bright dots (red, blue, or green in colour) may constantly appear on the screen. These points are generated in the LED Screen manufacturing process.

Location

• The TV must be placed on a flat, stable surface and should not be subjected to vibrations.
• The mains socket should be located close to the TV and should be easily accessible.
• This TV is designed for indoor use only.

Temperature

• Avoid extreme degrees of temperature, either hot or cold. Place the unit well away from heat sources such as radiators or gas / electric fires.
• Avoid exposure to direct sunlight and other sources of heat.

Naked Flames

• Never place any type of candle or naked flame on the top of or near the unit.

Moisture

• To reduce the risk of fire, electric shock, or product damage, do not expose the TV to rain, moisture dripping, or splashing. Keep containers such as cups or vases filled with liquids away from the TV.

Ventilation

• To prevent the risk of electric shock or fire hazard due to overheating, ensure that curtains and other materials do not obstruct the ventilation vents.
• Do not install or place this TV in a confined space. Ensure the TV is well ventilated.
• Make sure that there is a gap of at least 10cm on both sides and a gap of 20cm at the top.

Diagram Description: Shows recommended ventilation clearances around the TV: 10cm on each side and 20cm at the top.

Headphones

• Listening to loud sounds for prolonged periods of time may permanently damage your hearing.

Batteries

• Please keep the batteries for the remote control away from young children.
• Please dispose of the batteries correctly by following the guidance in this manual.

Electronic Waste Recycling

This sign indicates that this product may not be disposed of with your regular household waste. The recycling and separate collection of such products is your responsibility. Please drop off the above-mentioned waste at a designated place for recycling electronic waste. If you do not know where to drop off your electronic waste for recycling, please contact your local council office or household waste collection service.

The crossed-out wheeled bin symbol ♺ indicates that batteries and/or accumulators must be collected and disposed of separately from household waste. If the battery or accumulator contains more than the specified values of Lead (Pb), mercury (Hg), and/or cadmium (Cd) as defined in the Battery directive (2006/66/EC), then the chemical symbols for Lead (Pb), mercury (Hg), Cadmium (Cd) will appear below the crossed-out wheeled dust bin symbol.

By participating in separate collection of batteries, you help to assure the proper disposal of products and batteries, thus helping to prevent potential negative consequences for the environment and human health. For more detailed information about the collection and recycling programs available in your country, please contact your local city or council office.

CE Marking: This appliance complies with the European Safety and Electrical directives. It fulfils the following EU regulations.